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    Five Star Cleaning Services

    5.0 (1 review)
    Closed 7:30 am - 10:00 pm

    Services - Five Star Cleaning Services

    Move-in or move-out cleaning

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    7 years ago

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    Cristy's Cleaning

    Cristy's Cleaning

    (10 reviews)

    University City

    I requested a home cleaning. Cristy was punctual. She came in with a dedicated team and scrubbed my…read morehouse. My teens rooms are sparkling clean and show worthy. The bathrooms shine. Definitely worth it. I've already asked them to come next month.

    I requested the cleaning of my one bedroom and one bathroom home. Christy responded promptly to my…read moreinquiry via Yelp and stated she could provide service the day I requested it. She and another lady arrived to complete the service on time. She emphasized on arrival that they were heavily booked today and seemed a bit anxious. I thanked her for scheduling me. Out of respect for their time, I showed them around quickly, and they got to work cleaning. I left the house with my dog for a bit, though they said we could stay to minimize interference. Within an hour to an hour and a half, they were done. The cost was $140. When I came back, everything looked okay at first glance. However, later, I found debris still in the corners. The water was dirty when I mopped my floor a week later. For context, I have a tiny dog whose paws get wiped on entry. I don't wear shoes in the home, and I work out of town and am out most of the day on the days I'm home, so there is not a lot of foot traffic in the home. I'm unsure if the home didn't get the attention needed because of their busy schedule or because it stressed her, but attention to detail is critical in the cleaning business. If proper attention can't be given to a home, it's better to reschedule than leave the job somewhat undone.

    MaidPro

    MaidPro

    (7 reviews)

    MaidPro is great and so flexible with meeting your personalized cleaning needs. I've tried other…read moreservices in the past and have been met with subpar cleanings and unreliable cleaners, but MaidPro has consistently delivered a superior service. Victoria goes the extra mile each time she comes and I am always pleasantly surprised when I get home. She takes the anxiety out of cleaning!

    I had high hopes for this company, but was unfortunately let down. In hopes of sparing others tears…read moreof frustration, I want to add my review as a warning. I was impressed with this company's website, as well as their customer service over the phone. They also seem to have good reviews. When I called to schedule a move out cleaning service, I answered all their questions and specified everything about the house including square footage, number of bedrooms and bathrooms, types of floors, needs, etc). They gave me a quote, which although was higher than I anticipated paying, I decided to go with after their assurance that they could get the job done. A lady came on our cleaning day at 9:00 AM and I left with my two babies so she'd be able to work uninterrupted. At 1:00 PM I received a call that she had only been able to finish the kitchen and was just starting on the master bedroom. They told me that if I wanted them to finish cleaning my house, I would have to PAY MORE and have her COME BACK the next day!!!!! I don't understand how someone can work for four plus hours and only finish a kitchen, master bedroom/bath, and our office room. I still had to clean inside and outside all the kitchen cabinets and the freezer myself. I have been in tears trying to clean what I thought I was paying them to do. It is difficult to adequately express my disappointment in this company. I wish someone had warned me about the deceit of this company. It would have saved me money and tears. PLEASE BEWARE! I thought I had scheduled, and was paying for, a complete move out cleaning, however I only received an extremely expensive kitchen cleaning with a partial cleaning of the master bedroom and office room.

    Five Star Cleaning Services - homecleaning - Updated May 2026

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