Buyer Beware!!
Super disappointed with this company and the service I have received. I would not recommend going with them at all. The whole process started back in June or July for the quote. They told me the install would be in September, I was fine with that because the expectation was set. August I get an email that my project is ready to go and the date was three weeks earlier than they had told me. It took me four phone calls to get through to somebody to find out they had sent me someone else's email and my project date was still in September. The project was scheduled to start on a Monday, the Friday prior I get a phone call stating that all of my supplies were not in and they would have to push the install. Four weeks later and I have not heard a single word from the company. I had to call multiple times before I got in touch with someone to find out that the shower door supposedly came in the day I called them and they were able to do my install the next week. They had told me it was a three day install originally, but when they did the rush install they only scheduled two days. The installer was not able to complete in two days so then I had to find another day that worked into my schedule for him to come out and finish the install. After finishing the vanity is crooked, my tile was chipped and one was not installed correctly. They installed the shower door backwards so it leaked, and they did not finish sealing the shower. They immediately came out two days later and fixed the seal around the shower and told me they would have to come back with more floor to fix the chipped tile. This was back at the end of October. I have played phone tag with them repeatedly, every time I call I get sent to the call center who tells me they are sending out emails and reporting all of this before I get a return call. I finally got in touch with someone that they had apparently just hired and he came out and immediately fixed my shower door. Or so I thought until it continued to leak every time that I shower. He told me that the vanity is going to have to be crooked due to my wall (my old vanity same size and everything was not crooked.) They cannot figure out what type of flooring they ordered for me and came out two different times with the wrong floor to try to fix the chip that they caused. They then tell me they are going to have to replace my whole entire floor since they cannot figure out what type of tile they put down originally. This means taking out the vanity and toilet again. That was three weeks ago and it has been complete radio silence sense. We paid a ton of money for a gorgeous looking shower that leaks every time you use it, a beautiful floor with a chip in the tile and a tile that is not properly installed, and a vanity that is crooked. That's not to mention the fact that I have to repaint three out of my four walls and plaster parts of my ceiling that they damaged while doing the install. I am still waiting since October to do this in case they cause more damage when fixing my floor. Only the newest person has apologized for the inconvenience but yet none of the issues seem to be getting fixed. They have not once tried to make a bad situation better. I would highly recommend looking elsewhere even though the products they use look good the service is truly not worth it. read more
