Thank you to (think her name was Sami) who answered the phones to set up the service! I had to…read morecall back to change it too, to change to a smaller limo! She was very pleasant and went over everything with me (time, charges, etc). I ordered the limo for my bachelorette party. We did not really drive around that much distance wise, but knew we were going to drink, and did not want to drive. Stephan was our driver, and he was sooo nice! He called when he got to our hotel to let him know he arrived, and to let him know when ready. We called him, and when got downstairs, she showed us everything in the car, like how to work the lights, and if we wanted to plug in our own music. And so happy they provide water, as knew we were going to need that later! We had a couple of stops, and each time he was very gracious in getting the door for all of us. When ready to get picked up, we called him and told him where we were (as we did a bar crawl in Round Rock), and he was very prompt in finding us and getting us back into the car, and back to hotel safely! Thank you Stephen! Will use this service again! Thanks!

Limousine service in Austin is very very expensive compared to other major cities, more than double…read morethe price that I would pay in Chicago for example. That aside, Limos of Austin provided excellent service in setting up my ride and being at my location ahead of time. It was an early start (4:30 am pickup for the airport) but my driver kept me informed and sent a text to me when he arrived. The vehicle was an older Escalade, clean but a bit tired. The drive was pleasant and suitably talkative but knew when to quiet the conversation. I got to my destination early. Good service and the price was on par with other Austin services. Recommended.

We used Austin Elite to travel from Georgetown to the Austin airport and back. The pick up was on…read moretime and we had a very comfortable ride to the airport in the spacious Cadillac Escalade. There was water available for us as well. The driver was courteous and careful! When we arrived back after three weeks travel, our driver greeted us near the baggage claim and assisted us with our luggage. Our flight was early but he was already there waiting. He was parked right outside the arrivals area and we jumped in the car and were off! Pleasant drive home and it was nice to not have to drive after a long 15 hrs of travel!! Thanks to Austin Elite for wonderful service!

This company did not follow through with bringing guests to a wedding I attended. They either never…read moreshowed up or shuttled another group instead of the right one. They did bring us back to the hotel, but for whatever reason they decided to not show up for the first half of their contract. Inexcusable to pick up another group and forget about the people who paid for services. I absolutely would not recommend this company because you will have to pay more in travel fees to get where you need to go, because they are unreliable.

We used their services for a corporate event traveling from Canyon Lake to Fredericksburg, and…read moreeverything from start to finish was top-notch. They responded quickly with quotes, the bus was clean and comfortable, and the driver was excellent. We made a last-minute request to detour and even went over our scheduled time, but it was never an issue -- they were flexible, accommodating, and professional throughout. Their pricing was also very competitive compared to other options we looked at. We will absolutely use them again. Thank you for such outstanding service!

We had a fantastic experience with 360 Transportation. To start with the communication was timely…read more Someone seemed to be available to answer a question at any moment of the day. We booked the limo for our son's wedding getaway car. The driver arrived in plenty of time and the car looked fantastic. Our son and his bride said the ride was top notch. The price was quite reasonable as well. If we're ever in need of transportation in the Austin area, we'll be booking with 360. Thank you!

I have been using Cynthia's sedan service for more than a decade. They are organized, send…read morereminders before their pickup, and are always on time. I recommend them without hesitation.

Rented a limo for my son and his friends for prom. Very easy process and the kids had a great time…read more I thought the limo could have been a little newer for the price I paid but like I said, the kids had a good time so that's what really mattered.

We have used Esquire Limo Service for seven or more years and cannot say enough about the…read moreprofessionalism and service Mr. Herndon (Ed) provides. He's always on time (usually a little early) and his vehicles are always immaculate. He is easy to arrange transportation with, his pricing a very fair, and he is always friendly and professional. Whether you need transportation to the airport, a wine-country tour, and transportation to dinner, this company delivers. This is definitely a 5 star service!

We were referred to this company by the hotel that we stayed at in downtown Austin. We used Ed to…read moregive us a limo ride from our reception to the hotel that we stayed at and he was great! He was on time, super friendly, and the most affordable that we could find. I definitely recommend him.

Did not end up using a bus. But they were very responsive and professional. Appreciate their…read moreability to get back to me so quickly.

The buses are just aMAZE-Balls!!!!…read more Seriously, I am already planning my birthday party on one of these things! They have ample and comfortable seating, a line-in to play your own tunes, champagne buckets, and a pole! This ride is just SICK! Loved EVERYTHING about it!

Bill is also great. Trent seems to have disappeared on a cross country tour of self discovery. He…read moreis missed. Bill is always on time and very entertaining. Big personality. Uber drivers often don't like to travel to or from AUS and Jarrell, and it's very nice having a plan-ahead alternative. Rates are competitive. I am very appreciative for their existence.

Premier was Exceptional in every way. The drivers are professional, helpful and were always on time…read moreto get my family and I were we needed to be. They were responsible, and their prices were unmatched. I highly recommend them. They even brought a child car seat for my toddler at my request that was correctly installed for safety. There is no other service I would use in Austin. Can't wait to visit them again.

I coordinated a party bus up to Wurstfest this November. I told my awesome crew of 30 peeps, I…read morewould find the best LUXURY BUS company in town, and ARIA nailed it. First off I worked with Angel in coordinating it. She answered a million questions. Coordinated everything, and gave me a GREAT deal compared to all of the other bus/limo companies with buses that couldn't even compare to Aria's luxury rides. She was friendly and fantastic to work with. She went above and beyond, and responded via text. Which I love and found extremely convenient. The bus had great seating that wrapped around and made it convenient for people to talk to one another. I managed to get 3 huge coolers on the bus, stocked with beverages and goodies. There was an iPod connection for music, and ice stations conveniently placed throughout the bus. Lee filled them with ice before we arrived. Which brings me to my next point. Lee and Jay were our AWESOME drivers. They BY FAR surpassed any of my expectations. They arrived EARLY, made extra stops, were so cool and friendly. I honestly want them to JOIN us on the bus next time, instead of drive because they seemed like instant friends!!!! Lee stopped at my house, at a gas station to use the restroom on the way to New Braunfels, Buckees for snacks, and quickly for an intoxicated rider on the way home. Oooops :) not once did he complain, he just went with the flow. We also had a person come to the bus late, and make us run over a bit on our time. He didn't make a fuss about it. Continued to handle the situation with class l, and a smile on his face. Smoothed everything over in order to make sure we were having fun!!!! I can't even tell you how wonderful and understanding they were about everything. Angel, Lee, and Jay a HUGE & special thanks for a night we won't forget! Too much fun! We loved them so much, we are already planning a wine tour in Fredericksburg! I wouldn't use any other company.

We had great transportation back and forth from Lake Travis for a day of boating. We had a…read morefantastic driver that brought us to a liquor store along the drive. She was so sweet on ways, and we had a ton of fun with her. I would highly recommend using them for a day trip or special weekend adventure.

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.