Food is good but 3 times I have ordered online and something was always missing from my order

Five Guys is great. The only complaint I have is the priciness of everything. Overall a place definitely worth to over any other burger place in Watertown if you ask me. read more

Been over 29 minutes waiting for one burger it's not even busy here. Come on man place sucks and $11 for small burger.

So efficient & friendly. All smiles A bus of college athletes arrived & the employees greeted everyone & each other with smiles. Food was out almost immediately. Great Fast Food! read more

Five Guys - Sunday afternoon - Burgers Near Me - Watertown, New York

I came to this fast food place a few months ago, and I was incredibly disappointed. The Cashier was very rude and when it came time to pay, hovered over me when the tip screen appeared. When I clicked "No Tip" she sighed, then proceeded to glare at me my entire meal, making mean faces. I do not recommend this particular five guys and will not be going back. read more

Always the best service, very attentive and friendly. Great food! Always my go to. Definitely recommended!

Obsessed with this place! Their burgers are one of a kind and I LOVE how they pack the bag with an overflow of fries. Little pricy but worth it read more

Food was very good. The price was alright as well. Fast food made with a purpose. Excellent helping of French fries. read more

Don't even deserve a star! How rude, I went for an interview the mngr Lisa was so nice, but the next day it says I have a message for whatever reason I could get the message. So I then called to ask them about a job in said oh we've moved on! How rude!!! Now I wouldn't work there let alone eat there! Wow! Had to leave a star but it would let you post a review! read more

Always tasty at this location and clean and they accommodated my request for "no added salt" with no problem. Thank you so much!

I know people compare 5 Guys to that other burger place. Each one has it's own pluses. 5 Guys burgers are fresh made with whatever toppings you want and taste like a little bit of heaven. Their fries are fresh cut and the best you'll find. And you'll get your order in half the time. Fast, friendly and fresh. read more

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This review is for the Monday-night crew who made us the best burgers we've ever had at a Five Guys before & the best fries. We've eaten at this chain across the country & even eaten at this location before tonight. However, whoever was on the fryer & flattop tonight just really nailed it! We both got cheeseburgers: his with bacon & Cajun seasoning & mine all the way. Definitely would recommend trying the Cajun seasoning on your future burgers! Also, we were really vibing the music too. We will be back, probably on another Monday night! Update: I've been back, multiple times at varying days of the week. This is just a good Five Guys location all around, but it's Monday today & I'm diving into another great burger. Coincidence? I think not. read more

Five Guys - Little Cheeseburger, All the Way (w/ no grilled onions or mushrooms) - $7 - Burgers Near Me - Watertown, New York

Always love Five Guys burger! But this branch stands out because of our experience today 9/17/24 we ate there at lunch time around 1130am, every staff was friendly who all greeted us. Special mention to Amber at the cashier because she was very friendly, cheerful, and accomodating. We've never had any bad experience with this branch in Watertown read more

After a botched order that was to be delivered through Door Dash the Watertown, NY location went above and beyond to make it right. The managers and employees of this store saw this through to the end to make sure that the not only did I receive my order, but it was also fresh and still hot. After this experience I have no faith in Door Dash and will likely never order through them again. However, the customer service at this Five Guys store was exceptional! read more

Since our first not so great experience we have given Five Guys another chance and it was great. Fast, delicious and sooo much food!! I love that you can eat peanuts from the shell while you wait and the service improved!!! Thank you for your consistently good food!! read more

Five Guys are known for their burgers and fries, but they also have a DARN GOOD Hot Dog! I tried one and it was so good I went back the next night and had two more. read more

Five guys is always great wherever I've been to one, and trust me I've been all across the U.S. This place is no exception either! Everything is made great every time, decent location for parking and the store is always clean. read more

We all know the food is good, but it was the customer service that required me to make this review. I called today for a togo order because I was just at my wits end. I don't know her name but whoever she was she could tell I was having a day. She surprised me with a milkshake on her with this lovely MSG " Hope this makes the day better :)". It honestly brought me to tears I know it is a simple message but it meant so much to me that someone that doesn't even know me cared! Thank you! Thank you! Thank you for the best customer service!! read more

Five Guys - The best chocolate Oreo milkshake!! - Burgers Near Me - Watertown, New York

Always yummy food and outstanding service!' We love it here! Highly recommend!! So good!

There isn't a huge food community here around the Fort Drum area, but my favorite burger place is definitely 5 Guys. The food is always fresh, hot, and very tasty. Your burger is always cooked to order using quality ingredients. The staff is always very friendly every time we have come in to grab some food. Even when we came right before closed, they still greeted us with a smile. With the upcoming opening of Red Robin I wonder how things will play out in the future. Will 5 Guys still be the reigning burger champ??? read more

Five Guys - Cheeseburger, Fries, Drink....... what else do you need in life?? - Burgers Near Me - Watertown, New York

I'm going to go on a limb and say this is the best chain food in town. Most consistent, most accurate, most on time, food on par with the best Five Guys I've had from OK, to OH, to NYC-area. This is our go-to when we are starving and nobody wants to cook. The fries are perfection, they never skimp on the toppings and the veggies are never wilted. Get your burger on, Watertown. This the one! read more

I had a lettuce wrapped cheese burger that tasted delicious! I'm so glad they have this option to order. They have great milkshakes as well! Definitely will be going back in the future read more

Five Guys - Peanut Butter Milkshake! Delicious - Burgers Near Me - Watertown, New York

Possible employees not dressed and working or customers transiting from dining area to kitchen. Felt unsanitary and left. Disgusting read more

Great place to grab a snack or quick meal. The food was excellent and the wait time was very short! I don't like to get all fancy with my burgers, so I got the classic cheeseburger with lettuce, tomatoes, and jalapeños. I must say it was fantastic, eating it with a side order of regular fries. I also loved the portion side! I wondered if I even ordered a small seeing how big the portion was. The burger size was pretty big too. Usually you go to wayback or bobby flays, the portion size isn't that big, but I must say this was pretty filling....or it couldn't been the abundance of fries, but regardless it was great! It's one of my favorite places to go when in need of a burger, I recommend you all to give it a shot if you haven't! A+! read more

Five Guys - Cheese burger with lettuce, tomatoes, and jalapeños! - Burgers Near Me - Watertown, New York

i like the food very much. the only complaint are the kindergarten tables and chairs. we are adults spending 35 dollars for 2 people to have a meal. get some real furniture. read more

Food is really great! Place is always filthy, tables not cleaned (you get to do that yourself - they hide the napkins at the front counter and not with all the other stuff you need), floor super slippery from grease, music always too f'in loud so don't plan to talk with the people with you, and A/C set for the cook in front of the hot stove and not the customers (they don't have loaner sweaters). But food is good, so I guess we just put up with the other bullsh*t. Best to come in the summer when you can eat outside away from the other nonsense. read more

the food is great. The staffing is mediocre. regardless it is disappointing when I show up to order food and they say they are closing an hour early wit's no explanation. They simply turned customers away as they were pulling up to the restaurant. read more

Warning do not work here. They take advantage of the employees and put employees and the community at risk. They use old products. Relabeling a product with a new date does not keep it fresh 5 Guys!! This happens every single day. Drains getting backed up on the regular and it takes everything one has to get something repaired there. When things do get fixed they are back to the way it was within months. Employees are made to work off the clock in fear of being screamed at and written up. Making unnecessary phone calls that make no sense on you OWN time. I had to go in for a Training phone call once a week on my day off or if i happened to be working that day was told we had to clock out for it. There was a gas leak for months (when I worked there over a year ago) and Jessica the DM did absolutely nothing about it. Verbal conversations and emails at the end of night was reported. Finally we had a fryer issue I believe one of them wasn't working properly.... geee... I wonder why! That's when the gas leak had be made official now that some was finally there. We worked for months in the smell of gas. This franchise is negligent and needs to be shut down. I wouldn't recommend this job to anybody. Management plays favorites and that's how promotions happen. Or get waved in front of your face and they hire new people on to take the position. (sorry current employees I know this is happening to now![you deserve better!!!] best thing I did was leave this place a year ago. Unfortunately my gf finally just now got out of that horrible place. Finally we are over this company and on to better things for us both. Don't even waste your time eating here it is overpriced and the staff is treated like garbage. Now that she has left I can finally post this without her work life becoming even more miserable than it already was. read more

It's five guys, good burgers with great fries. Just about a year or so since I've been to this location. I swear the burger size is getting smaller or is it just my imagination. But still has the same great flavor that we love. Fries is good as always, Service was good as usual and the place was clean. Only thing I could not locate on this particular visit was the trays that you put the peanuts in all of the other that that it was a good visit. read more

We have had food at 5Guys from Florida to NY , we like them. Had lunch today in Watertown,NY ,food was as good as ever.BUT it is not visitor friendly music sounded like it turned up to 100 decibels the temperature on the dining room felt like 60'. It seems the young people working here have bad hearing. We ate in our vehicle! read more

The service was great the food was fresh and fast and the prices are affordable. All around great experience at this location. read more

Five Guys - Exterior - Burgers Near Me - Watertown, New York

Internet order and somehow my fries were not added in Manager just gave them to me THANK YOU Great customer service and great foid read more

Hooray for burgers! This place is great. Tons of choices for burger toppings - most of which are free to add - and juicy burger meat in a sweet, starchy bun. The prices are higher than most fast food chains, but in the case of the french fries, you get your money's worth. For spicy-food lovers, I highly recommend Cajun fries, as they're coated with a spicy seasoning as opposed to the blander plain fries. A large fry gets you a tall cup full of fries, plus a ton of extra sitting at the bottom of the bag. The soda machines are great! I first saw these at the Coca Cola factory in Atlanta and hope they spread to other establishments! You can create hundreds of nifty concoctions (Vanilla Coke Zero? Peach Sprite? Such madness!) Overall a nomnomnommy quick lunch spot! read more

This is proof that Watertown is growing up into a beautiful city. 5-10 years from now it shall be renamed Watercity. Being from LA, driving past a five guys was an amazing sense of feeling of being close to home again. DELICIOUS burgers. I crave them constantly. Now if only we could get an in and out up here, and we'd all be golden! read more

I went in 30 minutes before close, which I understand can be annoying, I work in the service industry, however when we walked in the two ladies in the kitchen looked irritated. The older one was yelling at the younger one, the older one also seemed to want to hurry us along. Its a fast food restaurant not a sit down place, there should be no need to be irritated with people coming in 30 minutes to close. read more

Summary: Solid 5 guys execution. Nice to see this chain in Watertown. Quick and fairly efficient. We always get the plain burger with mayo for my stepfather. Generally fairly good burger with fresh ingredients. I love the peanuts while you wait. read more

Five guys is the very definition of an american burger experience. From the peanuts at the door to the "What can i get for you today" attitude it has a very "real" feel. In the age of fast food burger joints with brand logos slapped over every inch, the direct and overbearing pressure given to employees by managers ( of which is very obvious to the customers) its nice to go somewhere where i can have just about anything i want on a burger, and that its cooked by a human being... right then and there. No-timers, no yelling out between employees to hurry up, just casual, come in, grab a cup full of peanuts, place your order, do some college homework, your order is brought out to you in an old-fashioned brown paper bag, the burger is wrapped in aluminum foil to keep it warm, the Cajun fries in a cup, and malt vinegar to smother them in... 5 stars for 5 guys read more

Love the burgers but this location was filthy :-( Friendly, friendly crew! The franchise owners could do some coaching on store app seance to make this a five star location. read more

Best burger chain in the area, prices are a little high and I think some time I should go to Red Robin, but for the speed, the soda machine and the peanuts it's worth it read more

First off the team working at Five guys couldn't help but put you in a good mood with there positive attitudes. The food is also quite good a bit expensive but still taste great. read more