Floors were exceptionally greasy. Staff was friendly and welcoming. Food was great. I love that they make their french fries from scratch daily. read more

Five Guys - Burgers Near Me - Warrensville Heights, Ohio

Five Guys is a go-to for us for celiac safe French fries and this one was exactly on the money. Consistency in quality and execution is expected-- service varies. Here everyone was kind. read more

Five Guys - Large Fries - Burgers Near Me - Warrensville Heights, Ohio

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My last time I had five guys it was great but from A different location. Now I know I went about an hour before they closed but still regardless if I go right when they open or before it still should be just as great and prepared right from open to close. The price of the burgers are already high that's cool I'll pay it because I like five guys but if I'm paying for a lil bacon cheeseburger I would expect to bite into and taste bacon and then it's like I ordered lettuce barely on there. All what I wanted was on the receipt but not giving to me. It's sad. read more

Five Guys - Ordered a lil Bacon Cheeseburger where is the bacon? - Burgers Near Me - Warrensville Heights, Ohio

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Horrible, horrible experience....if that's what you call it. Food was cold, they barely gave us any fries and a sandwich and 2 fries cost us $22!!! Whoever the manager there is, needs to understand that "your team is only as fast as your slowest person". It was very obvious that the person at the fry station was either new, needs more training or needs to find another job. How could you run out of ketchup? Need to have more organization when it comes to the bagging and fry stations. Everything 'till that point was good, there, it ruined the experience. I left 30 minutes past the time I was set to pick-up my order. Don't waste your time. read more

Five Guys - These were all the fries we got! Waited 30 minutes past my pick-up time! - Burgers Near Me - Warrensville Heights, Ohio

I tried to call ahead and make an Oder a little bit before 9:30 and when I called I got no answer several times and then I tried to make a online order and they turned that off too, all before the closing time of 10 smh. very disappointing. I tried calling at a decent time and still didn't get through. there's so many poor reviews they might as well close down read more

Am I the only one who thinks this place has deteriorated significantly? The store seems less clean, the wait times are longer, and the food quality is mediocre. I have ordered on Doordash a few times recently, and the order is often incomplete. They almost always forget something. I ordered a large fry the other day, and the cup was less than 2/3 full. Did something happen at this franchise? I had historically found it to be well run. At this point, I am more likely to drive 15 minutes to another Five Guys that is cleaner with better service. read more

Poor service . Never acknowledged me at the pick up counter . I was in front of a group of people and I was still skipped . Absolutely not happy with the service of this particular establishment. Your crew should be more tentive to your guest . My dollar is worth alot more then it use to now a-days ! And I do not have to spend it here . read more

Food is good, but don't bother ordering ahead. They don't start until we'll after you get there.

It's 5 guys. You know, yummy delicious amounts of meat, cheese and toppings. Great fries, big portion. This location didn't disappoint. The people working were friendly and seemed to enjoy being there. Not much of a line. So ordering was quick and the food was freshly cooked and ready. As with most burger places, you can expect a burger, fries and a soda for $10+. read more

Five Guys - Burgers Near Me - Warrensville Heights, Ohio

if they had a negative star, I'll choose that. I order a veggie burger from the Richmond Heights location. They thought it would be funny by putting a piece of bacon in my sandwich as if I wouldn't know. I ordered it through DoorDash so I didn't want to go up there and make a seen. so if you big on religion, five guys workers don't care and should be close / shut down. i had a thought of taking them to court but i know it's other ways to go about this manner. read more

Tried the lettuce wrap burger today. It was great . Quick service . Clean place Friendly staff . Fried smelled great . read more

Five guys burger patties are juicy, fatty, cheese-melty AND placed on buns that are soft, fluffy, absorbent and a little sweet. IMO, the taste of this thing is unmatched by no other joint. Nothing fancy. No gimmicks. Just tasty. The "small" fries can feed, um, "five guys". Eat one serving by yourself though and it will raise your cholesterol to 900. Get the diet coke. No, wait, that won't work. read more

Five Guys - This was a cheeseburger. Sorry I forgot to take the picture first... - Burgers Near Me - Warrensville Heights, Ohio

Great service, great burgers! They really hook you up on the fries too. I think Five Guys has always given you a better price value because of the size of the burger and portion you get. I'm always greeted with a smile at this location and they always get my order right. read more

Ordered online and food was ready couple minutes after. Burger was good and had all the toppings, cooked the right way. I like that they fill your bag with the fries. All good here. read more

This place used to be a paragon for good service and delicious food. Sadly it seems to have declined on both fronts rather severely. Ordered a bacon cheeseburger with extra bacon, got my order and there was no bacon at all inside. No problem, mistakes happen, tell the guys at the counter, "oh" was their response. How hard would it have been to say "I'm sorry! Let me get you some bacon". Suddenly I'm the one inconveniencing him, he asks for some bacon, minute later my difficult request was finally fulfilled. Hands me some bacon in aluminum foil, doesn't say a word... Had some nice burnt bacon to go with my increasingly soggy burger. The heck happened to this place? read more

They forgot to put the bacon on my bacon burger (that's $1.10 lost) and they ran out of catsup. What burger joint runs out of catsup!?!?!

Woo hoo!!! I want fat! I want grease! I want caaaaaaaloooories!!! Delicious food, made to order, and they are fast. read more

Five Guys - Burgers Near Me - Warrensville Heights, Ohio

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This restaurant is busy but they get u in out. Love their shakes and food is always fresh. U can have your fries special order with no attitude from cashier or cook. read more

Five Guys - Simple menu - Burgers Near Me - Warrensville Heights, Ohio

This review is not going to be about the food at Five Guys. We already know that the burgers, and the fries are some of the best available. My adding yet another review telling you what hundreds or even thousands of other reviews do is pointless. This review instead is about the business (Five Guys Burgers and Fries). This is a short story about going above and beyond in a way that demonstrates the companies forethought for its customers. They do not advertise it or say look at me look at me... They just do it and it is wonderful. On this visit I was with a friend that has type 1 diabetes. Type 1 is not contracted by having a poor lifestyle, overweight or the like. This is a dangerous disease and if I am not mistaken you are born with Type 1. With this condition my friend is also allergic to Gluten. Even eating something prepared on the same surface where bread had been will make him extremely sick. That said I was surprised when he recommended Five Guys... He then explains to me that they toast the buns on their own grill; no cross contamination. When we walked up to order that is when I was truly impressed. You know how they call an order back and then the cooks repeat it to each other, loudly??? Yeah so my friend says I have a gluten allergy. The cashier says 'I got you'. She yells the order back and with it yells Glutton. All of the cooks repeat it. and then like an orchestra they all remove their gloves, wash their hands and put new gloves on. One cook yells he is on buns and another clears a grill, cleans it and proceeds to cook my friends patty. WOW... They all knew exactly what to do. They did not complain about the extra steps. They did not look confused or not take it serious. Everything they did was so fast that it really did not take any extra time and the grill was full of burgers after his was prepared in nothing flat. In effect the kitchen stopped, cleaned and then prepared his meal; and his alone all from one word being shouted back. Rather than feeling awkward ( I think I would if it were me with the special need) they made him feel special and the attention could not have been more individual. My hat (If I wore hats) is off to Five Guys. this is an example of a company doing it right! read more

It's good to know that this Five Guys hasn't reverted to a smashed patty, like in Utah. They were nice and thick, juicy and tasty. I got tomato, onion, lettuce and a little mayo. SO GOOD. read more

Five Guys - Thick patties, unlike Salt Lake City, UT flat patty-abominations. Now I know that it's a reg'l problem & not a systemic problem. - Burgers Near Me - Warrensville Heights, Ohio

I was in the mood for a burger but not your regular fast food, tasteless burger. I wanted pure goodness! Which I can only find at five guys. Any place with unlimited toppings & extra cheese is free is my kinda spot!!! read more

Five Guys - Little bacon cheeseburger with extra cheese, extra grilled mushrooms, grilled onions, regular onions, mayo & little fries - Burgers Near Me - Warrensville Heights, Ohio

First time ever having Five Guys! It was a great first experience. Was greeted by a nice guy, he was very patient with me while I figured out what I wanted. They have so many options!! Our food came out quick and it was so delicious. I don't understand why it's taken me so long to try Five Guys, but I will definitely have it again. read more

This place is my daughter's favorite place to eat. The burgers and fresh cut fries are fantastic, but the kicker here is they are very attentive to her food allergy. Because they don't use the fryer to fry anything w. gluten (chicken strips, onion rings etc), the french fries are gluten free. Thats a huge win for anyone w. celiacs disease. The staff changes their gloves when they handle her food, and even has a gluten free bun if she chooses to have it. She also loves the soda machine, it has a million choices on it. We will continue to keep this place in mind whenever we are looking for something G Free for her. read more

I can't believe Yelp! didn't even have a listing for this Five Guys location so, here I am, to the rescue, as usual. Anyway, no surprises here. Five Guys serves up great burgers, a metric tonne of free toppings, and all the delicious fries you need to soak up a ream of napkins with grease. In a world obsessed with the latest diet crazes and fast-food chains trying to act like purveyors of granola/hippie crap, Five Guys is a refreshing departure and sticks to what they do best: delicious, greasy burgers and fries, period. read more

I haven't been to 5 Guys for several years. I tried the cheese dog today and it was excellent. They split it, then it hits the flat top and then the cheese gets meted on the dog. Mustard, onions, and pickles to top it off. Nice lunch for the day, now it's back to work. This location is right off I - 271 in Warrensville Heights so it's very convenient if you're on the go. read more

It 845 and they say they not taking anymore orders this shit sad for sure don't go here close to 9 clock for sure people don't want work

If you're looking for a fat, juicy, MESSY burger then look no further!! While out shopping with my mom one Saturday afternoon (ladies - we all know how exhausting and famishing a good shopping trip can be!) we decided to refuel at Five Guys. Now, I have had their burgers before, but they were always when my mom would pick them up on the way home from work and let me tell you - you definitely want to order in and eat this bad boy right away because it tastes OH SO MUCH better! Ordering is easy - pick your size (the regular sizes are HUGE - was enough for two meals for me), your toppings (whatever your little heart desires), and fries (don't be shocked when you see just how big the regular size is!). Pay (the prices are great), then make your way over to the condiments section and grab as many napkins as humanly possible because you'll need them! After a few minute wait, your order is up and now you can get ready to dig in! What a treat for your taste buds - by far one of the best burgers I've laid my hands on (Yes - even better than many of the gourmet ones I've had). You get A TON of food for the price and all of it tastes like a million bucks! read more

Always the best! Best burgers! Friendly service! Awesome soda machine! Always fast! Happy environment with loud fun music!

This is a no-nonsense place to gorge and revel in good ol' American gluttony! Guys at work heard about this place so we went for lunch. Ended up needing to snake the coratid artery on the drive back! Menu? Simple, burgers... fries.... want cheese & bacon with that? Burgers? Large, delicious, and with lots of toppings to choose from (including stuff like jalapenos and BBQ sauce!) Throw in some healthy lettuce to feel good about yourself! Fries? Geez, enough fries?! You'll get a paper sack of fresh-cut heart-clogging goodness. Yeah, a brown paper sack... full! Go back? Absolutely... after the bypass surgery (luckily, the hospital is conveniently nearby)! Die happy, right?? P.S. Don't look at the nuitrition guide if you don't want to know about "62 grams of fat". *G* read more

Terrible service. Watch out if your handicapped. Avoid like the plague. Absolutely not accommodating. Terrible. Will not help at all. Avoid at all costs. read more

Employee with out mask and sagging pants. 30 min wait for the phone order. I'm not coming back

The food is good but if you're counting calories don't bother. The plain burger (before toppings) is over 800 calories. The large French fries are over 1300. Pretty much everything on the menu is a heart attack waiting to happen. read more

This is a pretty good Five Guys, but not my standard go-to Five Guys. I would say this Five Guys is usually less busy overall than my standard Five Guys off Cedar, but the food prep is a little longer (although it still comes pretty quick). A small pet peeve I have with this place is the portion of fries they provide with a "small" order. Most Five Guys go overboard and give you more than the standard portion of fries. This Five Guys place varies between giving you the standard portion of fries sometimes, and other times they'll give you extra fries. I'm gracious when they give more fries on any occasion, but I just wish I knew how many fries they're going to give before I order. If I knew they were just going to give me the standard small portion of fries, I'd order a medium size to get the extra fries. But that's just me nitpicking, this is a recommendable Five Guys. read more

So I only had a milkshake, but burgers just aren't my thing. It was a damn good milkshake ok?? They need to provide bigger straws considering how thick it was. I love all the flavor options. I got salted caramel and peanut butter. My dad got chocolate and malted milk. It had no malt flavor actually, so that sucked. read more

big, fat, and dirty if cheeseburgers were hookers yes; happy ending. Sometimes you just need it. A big, greasy, no holds barred cardiac killer meal. Not a glammy designer burger, not a lowfat turkey burger, not a silly tofu burger in sight here. Just meat and potatoes. And peanuts to keep you busy while you wait for the guys to cook your burger to order. Be prepared for a 10-15 minute wait as everything really _is_ cooked to order. A "small" order of fries feeds a family. A regular sized burger has 2 patties of beef oozing beefy, fatty goodness. Do not order this burger "to-go" and try to eat it in your car. -Your pants will look like you encountered the legendary "Whore of the Lido Lounge" and she gave you a lap dance. The hot dogs on the menu kinda disappoint. There are 18 fryer baskets in this location. Yowza! -One notices these things while waiting... Just figure that a meal here will take a week off of your lifespan. -So what. Who the hell wants those last 10 years anyway. Carry on. read more

This is definitely the best Five Guys in the area. The staff are courteous and generous in their toppings. I've been here numerous times and the service and burgers are consistently prepared well. The numerous customers who come and go must make it difficult to keep up with, but I always see someone come by to clean up the tables nearby. The business owner keeps this place well staffed and I always feel welcome. read more

I've heard so much about Five Guys, I was eager to try them out. Alas, they're very overrated, in my view. The burgers are so thin and overcooked, they're almost tasteless. The toppings are impressive, but the point of a topping should be to accentuate the taste of the burger, not overwhelm and disguise it. But the burgers themselves are just weird--instead of one reasonably thick burger, they put two insanely thin burgers on top of each other. Not recommended. Mind you, the fries are almost edible. read more

The best Five Guys establishment I've been to. Food is great (as always), and is always on time. Staff is friendly and very helpful!

food is usually good but they charged me more for bacon and didn't have any at the location and didn't mention it till i called and complained read more

I was very disappointed, they ask you what toppings you would like as they make your $$ burger to order RIGHT. Well I ordered lettuce tomatoes onions mayo on my bacon cheese burger (ticket # 78 on 10/28/2018). For what I paid for in the so called attention to detail I thought I was paying for, you kno not like those other burger guys. Well I get home after sitting with my wife at the hospital & to my surprise PICKLES PICKLES and more PICKLES which I never asked for I even looked at my recipe yup I never ordered PICKLES which in my opinion is the worst thing you can put on a burger. Called the store the manager so he said, sounded very immature and really didn't sound like he really cared. I was not about to drive 20 minutes in the rain back to Five Guys. Let's just say I'll stick with Wendy's if I want a good burger my way for a lot less. I give 2 stars because of the fries there fantastic but sadly I won't go back because of the service. read more