Never had an incorrect online order until now. Placed an online order for a cheeseburger, little hamburger, and little bacon cheeseburger. Requested all 3 burgers have grilled mushrooms, especially mine with extra grilled mushrooms. Picked up order and only 3 others waiting to pickup their orders and no line. Whem I got home, there were no grilled mushrooms in any of the 3 burgers. The receipt i got showed the request for grilled mushrooms. Also, I had asked for BBQ sauce on the cheeseburger and there was no BBQ sauce. Called the location and complained about the incorrect online order. The manager said to come back Tuesday and they can redo the order for me. Really?! How about the same day? I'm disappointed and not ordering from here again anytime soon. Anyone ordering from Five Guys, open and check your burger is correct before leaving the location. If you don't, you might find something missing when you get home. read more

This place use to be really good. It's just not the same and their prices are too high. Easily $2.50 more on all items compared to a better In and OUT etc.. need to lower your prices and you will see more than 3 people in your place during the day read more

Food is amazing, I prefer them to any other burger joint out there, but prices are ridiculously high though.

Five guys jus has to do better They lost the goodness they had before they became. Franchise read more

Always clean and the staff is friendly. A little pricy but the food is always fresh, hot and made to order.

There is a new burger joint in town, and it might be a contender for my favorite. They really like to feed you at Dive Guys. A single serving of fries easily feeds two. All the burgers are double parties, and you can load them up with all the free toppings you want (including grilled mushrooms and jalapeños!). My burger was delicious, if a tad dry. The fries were really good, but I wish they had been a bit crisper. There are also free peanuts. Just my meal was too much for me. I had to ditch 1/2 my fries, which made me sad. Everything is made to order, so they are not fast. But they aren't slow enough to be annoying. They seem to offer a lot of value and even tell you what farm your potatoes came from (how very California). The closest compares on to other offerings out there is In and Out. In and Out has the edge in terms of prices and having a handy dandy drive thru. Five Guys has hot dogs on the menu and those aforementioned peanuts. In and Out has a cute young staff. Five Guys has an older (but probably just as wholesome) staff. Both are high quality. In the end, I guess it will just depend on your good that day. read more

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Burger and fries are always fresh and freaking delicious!!! I would recommend this place to everyone, you are not going to be disappointed, promise! read more

Five guys is the over priced bootleg version of in&out. I've only been here 3 times since they first came out and nothing tells me to return lol read more

Showed up at 7:40 and the lady told me that they were closed. So I asked her what time they closed at and she said 8:00 pm... I looked at my watch and told her it was only 7:40.... She told me that they were serving the last customers and they wouldn't serve me!! The worst customer service I have ever received! read more

Had a good lunch. Ashley was very nice, funny, and happy. She is the kind of person who makes you want to go back over and over again. We enjoyed the burgers and got large fries... enough for both of us! We ordered shakes, cherry and banana. Both were very good. If we lived there, we would be there regularly. Mostly to see Ashley again! read more

Food here is just not passable. I've been to this location a few times, and it's essentially the same each time. The fact that it was hotter INSIDE the store than it was outside (considering it's June in Tracy) and we were considerably sweating while we waited to pick up our order was the first thing that was noticed. But once we got our food and got home (5 minutes away), it was just greasy to the touch on all the foil wrappers. Once wiped down and surgically opened up, this is what's inside: a soggy, slimy, sloppy, dripping mess. I almost couldn't even eat it, but I was hungry and am not wasteful. Fries are floppy and over-salted as well. Huge thing to consider though is their prices. 2 burgers, a (also soggy) grilled cheese for my kid, 3 fries and a couple milkshakes came out to be like $70 or $80 somehow... who the hell charges nearly $8 for fries alone? Absurd. My fiancé ordered it so if I would've known ahead of time it was THAT much for slop burgers, I would'nt have gotten them. I simply cannot justify spending that much money for such poorly put together, hap-hazard food that's not even good for me anyways. Won't return. read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - Tracy, California

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Worst service ever , we ordered and wait for more that 30 mins , our food as ready and no one called us . Even though there was no one in restaurant. All the staff members were talking and laughing at back. Worst service I ever saw read more

Five Guys - Front desk - Burgers Near Me - Tracy, California

This place is DISGUSTING!!! I have no idea how they are rated "BEST BURGER" or "THE WILLY WONKA OF BURGER CRAFT"...that is all a crock of shit! The color reminded me of IN-N-OUT the menu so simple, fresh beef, potatoes...but this does not compare to IN-N-OUT! I ordered a regular cheeseburger, my daughter a mini cheeseburger, my fiance a bacon cheeseburger and regular cajun fries. We added the regular fixing what have you, mayo, tomatoes, lettuce, the total came out to $28.00. The space between the tables and chairs were so cramped it was difficult to manuever around everyone. The tables and chairs were so dinky I was rocking back and forth! My cheeseburger: I opened up the wrapper and thought wow, this is so sloppy. The bun was falling apart! I was so sad that it wasn't toasted! They weren't even slammed to have put my burger together like that. The meat looked suspect...as if the cook was beating the crap out of it while still cooking on the flat top. It had a lot of cheese which I did not like since it overpowered the rest of the burger. The burger was not seasoned...at all. I had to take my burger apart to season each layer....geez! Even then the burger was not good! By far the worse burger I've ever had. Cajun Fries: I could tell the potatoes were cooked fresh because it was not crispy at all, soggy and dry if you know what I mean. Similar to in-n-out fries (which I never order because it sucks). It sounded good but it did not have a Cajun taste to it at all. I am very dissapointed in this place. Sad to say, I would have prefered ordering from McDonald's. I don't know what people see in this place. Am I missing something? Glad I got that out of the way! Note to the Staff: BE PROFESSIONAL AT ALL TIMES!!! DON'T GO PICKING YOUR NOSE BACK THERE WHEN YOU THINK NO ONE IS LOOKING! IT'S AN OPEN KITCHEN! WE SEE EVERYTHING! ALSO...WORK ON MAKING A BETTER BURGER! read more

Five Guys - Cheeseburger - Burgers Near Me - Tracy, California

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Let me start by saying I've never eaten at a five guys, and after tonight I never will again. The bacon cheeseburger with everything (minus pickles, substitute jalapeños. Fresh ones not pickled ones at that!) was squishy and flavorless. There was a lot of it, but it didn't do anything for me flavor wise. The kosher hot dog tasted like and had the texture of old baloney. I couldn't eat it. The fries? Worst I've ever had! Mealy, cold, and squishy. They tasted just like REALLY bad frozen fries. Which I find upsetting because the had bags of potatoes stacked all over the dining area. They must have been prop bags full of rocks or something. I don't think a freshly cut and fried potato could EVER taste that bad. Why 2 stars? *The soda machines are super cool. *the employees were really nice. Although several tables were dirty and I didn't see them lift a finger to clean them.... I did however witness the person who took our order using her hands to brush food debris off the front counter onto the flour, then open a new, sealed bundle of napkins and put them out without washing her hands in between. * I did like the jalapeños. Sadly I'm writing this while being ill from eating the meal. Saying more would be TMI read more

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This location is great! Service is wonderful, the place is very clean, and the food is delicious! I love visiting this location!

Ordered 1 regular fry, went home to see that a small was given. Hassle to go back. 1/5 stars

It's really more like 3.5 stars than 4, but since I can't choose that I rounded up. The reason it's not higher? I really do love the food here, but there are a couple of major caveats to it that keep me from giving it a 5-star rating. First of all, they are a bit on the pricey side for a burger joint. It's typically around $8 for the burger alone and then by the time you've gotten fries and a shake you're already close to $25 once taxes are put into the picture. That's pretty typical for a more "sit-down" type restaurant, but with a place like this, I can see people quickly getting shocked by the prices. Maybe I'm being a bit cheap here, but it genuinely does feel too expensive for this type of place. Second, their service speed seems inconsistent. On one occasion they only had 2 people working the entire kitchen, so after like 10 minutes of waiting at the register and being repeatedly promised help with no follow-through, I ended up walking out, disappointed. Even at other times when I ended up getting my order successfully taken in a timely manner, I felt like my wait time for the food took quite a bit longer (like 5-10 minutes) than what it should have given how busy things were. I know they sometimes get backed up with online orders and stuff like that, but why they don't temporarily bring in an extra person or two to help keep things rolling on the busier days is beyond me. Are they really that constrained with allotted worker hours or is it something else? Either way, that's a major pockmark here. All that being said, the food is consistently delicious. I usually get the little bacon burger (make sure to order the little burger instead of the regular unless you want two patties) and an Oreo pieces milkshake, occasionally getting fries or cajun fries (you HAVE to try them!). My mouth is watering a bit just typing this, and if the prices were a bit lower and service got more consistent I'd be more of a regular here. I hope they do turn it around at least with the service part and that they stay open, as their food is excellent! read more

I still hate this place bc the people that work here suck and work at such a slow pace.... But it is what it is

This place has been here for a long time now but I've never gotten around to stop by. I've been to another location in Dublin and thought the food was pretty good so why not here. I ordered a single patty hamburger called little burger, with everything on it. Everything means grilled onions, mushrooms, mayo, mustard, catchup, relish, tomato, and pickles. I don't like mayo so I minused that. The burger was pretty decent, I had to add a little more sauce cause the patty was dry. I didn't order any fries this time cause I thought they had sweet potato fries! They don't.. :( over all I was satisfied with my dinner, everyone else got protein style burgers - burgers without buns & they loved it. The customer service was meh. I get it, it was 9pm but I'm still a paying customer, please act like I'm a human being not just another mouth to feed. A nice how are you doing would have been nice. If you can't make it to In N Out, this is the place to go. Make your burger with everything on it! read more

Five Guys - Hamburger with everything on it minus mayo! Bomb. - Burgers Near Me - Tracy, California

I would say just ok. I'm not a big burger person but these tasted pretty much like In and Out, and any other place that does made to order hamburgers. For me pickles make the burger, and there was a recall on pickles, so I couldn't get them on the burger. Not their fault at all and the employee was very apologetic. I ordered the little burger with bacon and I gotta tell you, it was the same size as my husbands regular size hamburger, so even though you order the small it is a good size! The place was clean, employees were knowledgable and friendly. Nothing wrong with the place at all, just nothing to write home about. Not bad but just not great. read more

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My experience was a 5 STAR because of the GM Mimi who told me I couldn't get my burger at the temperature of medium rare. That all burgers are cooked well done but guaranteed that it would be juicy. So, here it is; I did not like the burger at all. It had no flavor even with the grilled onions and A1 sauce. It tasted flavorless. The cheese didn't taste like cheese either. The fries however were great!! A little too much salt for my likening but the overall crispiness was stellar. Thanks Mimi, I won't be back, but you were a 5 STAR GM!! Thanks for what you did! read more

Five Guys - Burgers Near Me - Tracy, California

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Great service! Thank you to cashier & cook who were the nice and friendly to me, a foreigner in US. And we all really enjoy the burgers~ 3 little cheese burgers and 2 cheese burgers~ all the way. That tastes delicious! read more

All I can say is, I LOVE five guys!! It's great to be able to order online and have my burger ready when I get there. The only complaint is, it would be nice to have my fries ready when I get there but can't really complain when I have fresh fries. read more

Five Guys - Cheeseburger with mayo, mustard, tomatoes, regular onions and grilled onions.. Delicious!! - Burgers Near Me - Tracy, California

Update your DoorDash hours so people can actually order when you are open. I've tried several times on Saturday to order and it says you are closed. read more

Five Guys - Burgers Near Me - Tracy, California

The Kosher Style Hotdogs are so GOOD!!! I can finish 2 and still crave more. I always add in all the toppings and add cheese to it just because having melted cheese on your hot dog is just amazingly delicious. read more

Five Guys - Burgers Near Me - Tracy, California

2nd time here and it was great! A huge thank you to cashier Michelle Moore & cook Gustavo who were the nicest, and very informative when asked for recommendations and their favorites! Definitely a must! :) read more

I've never had an issue with this five guys. They're always clean and nice. Food always comes out right. They're typically not busy when we go. Which isn't a bad thing. And love the fact I can order before hand and just pick up. Oh! Now I understand when people say that five guys is better than in n out. I agree read more

Forget all the poor reviews complaining about the food cost. The food here is worth the price. The beef patty has excellent flavor- key to a delicious burger. I love the concept of build your own unlimited topping burgers. Also, they know how to do a protein wrap that keeps the burger together, unlike some people... (looking at you In-N-Out). Cajun fries are really good and on the softer side, which is how I like them. Love the large selection of shake flavors. This is my go to spot for a big, tasty, juicy burger. read more

First time at FiveGuys and it is not worth the wait. I thought I had more than enough time to sit and eat but nope it won't be ready until the end of your lunch break. Have to be off duty just to eat there. Recommend ya go to Burger King instead same quality but cheaper and faster. read more

Total rip off. We paid 67.00$ for two kid burgers, two adult burgers, 1 large fries and 4 regular drinks. The food was disgusting. I can't believe this place is still in business. Lesson learned. read more

Five guys has always been our favorite place for burgers. But this place honestly sucks. Burgers were dry, flavorless, and the buns were soggy. Milkshakes were also bad and good luck to you trying to change your order on it because they do it as you order. But why??? -_- On top of the bad food. The girl who works there is quiet and makes you sound dumb as you order your food. Umm yeah she needs to try to understand many people don't come here daily... I would always say I would come back, but after today I wouldn't. I have had better! The new employees are definitely the worst... read more

As typical for Five Guys food was good. The kids working this joint are terrible screwing up two out of three orders. 5 for the food 1 for the service and cleanliness. read more

This is too expensive. The regular burger starts out at $8.50+. I just came back from L.A. and their Five Guys didn't cost THIS MUCH. This place is bone dry, and now I see why no one is here and the employees are standing around. Too. Expensive! I walked in, and walked right back out. I will happily go without. read more

Horrible customer service. Had to wait 5 minutes up front while the workers repeated "two in line" a lay comes out as she's chewing food. As I was ordering the lady at the counter had bad attitude and kept rolling her eyes. I asked her for only one slice of cheese on my grilled cheese and she ignored me. We ordered the rest of the food ( another grilled cheese ) so I asked her again "did you get one slice of cheese" she rolls her eyes and says I'll tell them. She looks back and said "one slice of cheese in one of the grilled cheese" We took out receipt and said thanks and she just walked away without saying anything. I'll make sure to tell all my friends and family NOT to come here. When the food came out, the order was incorrect. I figured it would be. I thought they would mess up on the cheese, nope they just added toppings that I didn't want. 12/22/2016. 3:05:55 PM Order ID: AAAPZFYAAECB 76 - FIVE GUYS employee: Jearnyce W read more

I am super picky with my burgers as I like them only well done and no one wants to make them as well done as I like. My husband talked me into ordering a burger with him so I did reluctantly. Natasha made me literally the BEST burger I have ever had!!!!!! She was not only one of the sweetest & friendliest to speak to but she took her time to make me a burger that I could truly enjoy. To most this may seem trivial but it was a BIG deal to me!!! Thank You Natasha for the great burger and for genuinely being a great person! read more

What happened to this place? For the price of items I would like a clean friendly atmosphere. That is not what you get. I went in recently and the bathroom was disgusting, as well as no toliet paper. I was standing in line forever and then the lady in front of me said I would like to discuss something with you when you have time. Well instead of taking my order then speaking to the lady after she said we can discuss now. So I had to stand there for another 8 minutes while the manager talked about this ladies complaint. I couldn't believe it. My fries were burned, my hamburger was good but for the price........will not be coming back anymore. read more

They suck! Terrible customer service! They are on DD and they cancel right away! Get off of DD if you are always going to cancel. Food isn't even that good! Learn how to run a business. read more

Awful awful awful!! These stars on the review are for sure paid for!! Service was absolutely garbage and the food was 50 plus bucks to eat for two people!! I could enjoy a real restaurant for that price, dirty place and over priced food is a joke!! 0 stars if I could! read more

Man I usually love this place but for some reason today the burger I had was very bland. Fries were great as usual . Next time I go I hope it improves because I won't go back. Way too many picks out there! read more

I have been to several locations around the Bay Area to have a burger at Five Guys. The nice thing to know about these places they are all about the same, which if you are looking for a consistency in a place, they do have it. We were on our way to Sacramanto and looking for a place to eat after sitting in traffic for a couple of hours, they was the decision of the group to stop here and eat before we had to be back on the road for another hour of so. They have a good quality burger at a good price. The fries are very good, and they make sure you have plenty of them to make sure you are not hungry when you are done. You get what you want on your burger, all you have to do is know exactly what you want when you are there, if you are just standing here in line looking over the menu for what you want on your burger and then holding the line up, move aside. The staff is very friendly and they are smiling no matter what job they are doing, I have seen the staff member smiling while cleaning the tables, so that to me means they are at least enjoying their job. I have not had a bad experience here and I have enjoy my dinning experience with Five Guys. read more