Review #964 Posted on 12.3.25 We came here for lunch day before Thanksgiving on Wednesday the 26th. My kid felt like a burger and we were already in the same parking lot. 5 guys is pretty quality, but very expensive for what you get. I got 3 burgers, 2 fries, 2 drinks, $45. That's a lot. I'm also not crazy about pressured tipping when you pay when you're not being served. It's basically togo food. Still, you'll get quality burger & fries when you come here. read more

The staff at this location are always super friendly, greeting us with a smile and super attentive to our needs. We've never had any issues with our food from this location either, and the dining area is usually clean. All around, they provide about the best five guys experience you can get, right here in town. If you're gonna do a "fast food" burger..... this place makes the top of the list. The last few times I've gone in, it's been fairly quiet. I'm not sure if it's the time of day, or that business has slowed down here... either way, don't sleep on Five guys. Especially now that they have their combo meal deal making it more affordable. You can hardly get a McDonalds meal for that price ($13.99) and the quality doesn't even compare. read more

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Just a nice day for a shake! Can't beat a banana shake! Get outside and enjoy sit outside on the patio

Best burger on Naglee! I know it's a chain but i love all the toppings you can add to your burger. The price is a little high but also where isn't the price high? SMH My go-to order is the grilled cheese add a patty. Trust me it is delicioso Service is always friendly. And the dining room is pretty clean too. I don't have any big complaints. I wish the parking was a little easier tho but that has nothing to do with Five Guys. TLDR.... It's worth it. Go! read more

My 1st time at this location. Very good service .& the burgers and fries were prepared just right! Thank you!!

Very upset with this location called ahead to see if they were open just to get there and the store is closing an hour before closing time. Very disappointed was in a mood for a delicious burger and shake just to be let down. read more

Great burgers! Got my burger exactly how ordered, hot fries and the employees were friendly.

Service: Phone person not too friendly, and when I asked a question he tried to get smart with me. Lol We were quoted 10 minutes for our order so we hopped in the car. We actually waited 30 minutes. Our 2 cheeseburgers were good. We shared 1 regular Cajun fry. Overall yummy burger and fries. read more

We had Five Guys to cater our kids classroom party today and everything turned awesome! The kids burgers was fresh, hot and box for pickup and delivery. We placed the order online for a schedule day and time, very easy. The GM and staff were all really friendly, and thanks for making my kids birthday special. read more

Food is fresh when you order. Service at the register was fast and explanatory. The restaurant was clean and bathrooms were also clean. Plenty of seating available. read more

I went here on a whim for lunch while passing by starving to death. I was their first customer for the day! Walked in and was greeted by a nice lady and she got my order. The service was impeccable, the place is clean and the burger and fries to die for. Those fries alone are worth the stop. The coke tasted was great! Yes, you pay more, but you get good service and an amazing meal! Well worth the extra money over the other usual places. read more

Five Guys - Burgers Near Me - Tracy, California

Ordered a grilled cheese style burger the bread was burnt on both of my burgers not good at All!!! Fries were on point as usual and the Service was great the team was attentive and friendly . read more

I get it! I showed up 20 minutes before closing but there was no need to say the shake machine was broken.

27$ for a cheeseburger with fries and a soda , regular sizzzzzze!!! Wtf? this place a joke. No tv, no music, no dranks... make it make sense. read more

I didn't have the best experience here. During ordering, the gentlemen behind the counter was very rude to my girlfriend and I, cutting us off and telling us to hurry up when we were looking at the menu. We wanted to be as polite as possible, so we didn't make a scene but didn't give any tip. He glared at us when he saw we didn't give a tip and said my card declined, and had me repay for the order. When I checked my app, I realized he double charged me. read more

I normally love 5 guys burgers but Thursday night after I ate a burger I got food poisoning. I have had about 160 diarrheas in the last 5 days and still going. My stomach hurts so bad still, getting my stool tested and missed a lot of work due to this which sucks. read more

Saturday Afternoon Review. Looks to be fully staffed but wow how slow can you be?! Quite possibly the worst five guys service I have ever experienced. Zero stars for service. 2 burgers and Fries took nearly 30minutes. Waited for my number to be called. No one did. Walked to the counter and had to point at a bag and ask if that order was mine. It was. To top it off the fries were not in the order. This is why we struggle with tipping in advance at the register at these fast food places. No more. You all get paid $20 an hour to move like molasses. To be fair the food was 4 stars. read more

Too pricey for a little burger..$25 for 1 person in a buffet. I rather go in and out tho read more

Five Guys - Too pricey for a little burger,. $25 a price for a 1 person in a buffet.. and i rather go in and out tho - Burgers Near Me - Tracy, California

Let me say first that burgers aren't my first meal choice, but there is something about these burgers that win me over every time. This location is consistently good for our family. I love the Cajun fries too, just the right amount of zip. Additionally, the employees are always friendly and professional. On multiple occasions I've witnessed their excellent service and attention to customers. I also want to commend on the strict adherence to food safety protocols. The kitchen area is open and all employees are seen washing their hands multiple times, changing gloves, wiping and cleaning surfaces. Sure, that's what they are supposed to do, but I appreciate their commitment to our safety. read more

On my drive back home I see Five Guys and immediately pulled over to grab a quick snack, French fries and a Chocolate Milk Shake. Service today was awesome and fast. They were open to inside ordering but not to eat inside due to Covid-19 restrictions. Fries are always hot and the sizes are huge. Not too mention they put extra fries in the bag. Fries are crunchy. Small is a great size, regular can feed 2 people, large is 32oz plus extra. Mike Shakes are mixed well and and delivered cold. They too it off with whip cream if you choose to have it. read more

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I ordered from this place many times. Food is great but when I was pulling up to pick up my order I saw the employee cleaning the windows with gloves I come inside and he helped me. He did not removed his gloves while putting the fries inside the frier! I told him to please change his gloves and that I seen him clean the windows. So he did and I also told him I saw him touch the fries with the same dirty gloves! After that day I will never come in here again! People can get sick! He needs proper training again! He is an Asian man. read more

I had the worst experience here. I ordered a cheeseburger and asked if they could split it in half and put all the toppings on the side. He charged me for a hamburger with cheese extra. I get the food and it is way over cooked, cheese is super cold, toppings are cold and onions are soggy. I told the cashier sorry for being difficult with the order when I got my food. As soon as I walked away, I could hear the staff mocking me. Saying "oh sorry" "I'm sorry." So immature and worst customer service, worst food! Will not be coming back!!! read more

Five Guys - Hamburger bun - Burgers Near Me - Tracy, California

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Very expensive small meal. Damn. $15.42, thats crazy. They said they have fresh potatoe... but so does In & Out... read more

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So let's start with the obvious. There online orders are not working. The wife tried to put in an online order and the online was not working. I went to the restaurant and the staff didn't know this was occurring. This is not the first time five guys online order system was not working. I ordered my food which was quick since there was no one here. The nice girl took my order and now it's time to wait. While I waited, I went to get a drink. I prefer diet. So they have the cool coke machine that can make just about any drink. One problem though. They have zero diet drinks. How do you run a fast food establishment and have zero diet options. I know what happened. They ran out of diet and this restaurant has failed to refill the diet drinks. Mind you this machine offers many diet options so this tells me this store is failing if they can't refill or order diet sodas. 14 options of diet and not one is filled. Pathetic five guys. The staff there were pretty cool. Thumbs up ladies. The food came out pretty quick. Now it was time to eat. The burger was ok however lacked some typical five guys flavor. How does five guys lack flavor? Honestly I don't know. I love me some five guys but today, it was different. I know one thing, then grilled jalapeños were HOT!!!!!! I have a feeling I will be feeling this later. Oh no!!!!! Until the next time. See you yelpers later read more

Five Guys - 14 diet options and none available - Burgers Near Me - Tracy, California

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this location is a great place if you are looking for a burger with some excitement.... they have plenty of great add ons.........especially if you are mushroom junkie. angelica , the shift manager , and her staff are the best. great , friendly customer service. one of my favorite burger spots. read more

The worst Five Guys I've been to, I live literally 5 minutes from this one and have to drive to either Manteca or Stockton because this location is so trash Fries soggy uncooked Burger mediocre no love This location honestly was decent a year or so ago, not sure what happened. read more

Good hot dogs and fries even though a bit pricey for the type of food you are getting.

Sitting in the parking lot as I write this review it's been over 20 minutes since I've placed my order.. what's taking so long? These 3 girls who are working today 10/8 at 7:30pm they need to learn to work together as a team. I've been to this location many times, this is by far the longest I have ever wait for my food especially for just a burger and fries??? I'm not the only one complaining, people who have ordered before me have asked about their orders. Please train these girls, as bad as it sounds it seems like they need a man in charge PROBABLY WONT BE BACK TO THIS LOCATION. read more

This is directed towards management/ owners, because as a business owner myself, I would want you to be fully aware of the impression your staff is giving patrons. 1. This location rarely picks up the phone, but if they do, they sound genuinely sour and angry to be there. The cold tone is painful to interact with and getting a general answer from someone is like pulling teeth. Today is November 9, 2021, I would say this is mostly directed to whoever was on staff today. Please note, the reason for calling at all is due to inconsistent operating hours as of late - wanted to confirm they were indeed open. 2. My husband entered this location to put in an order (given the phone call was so unsettling) and nobody greeted him despite seeing him enter. He stood there 3 minutes before realizing he was unwelcome and the same staff we likely encountered hours earlier on the phone, or similar, was still present. He called me from the parking lot to say that he felt the food would likely be poorly made based on the attitudes of the workers currently on staff.... and that masks were halfway down their faces. Bottom line, he is one of the nicest people you'll meet and somehow they made him leave 3. The last time we DID take the risk of eating here, weeks ago (because we otherwise love this restaurant chain), I had a genuine piece of receipt inside my burger. Quite a bummer to find. All of this is avoidable with decent employees with decent attitudes, proper food handling and sense. I am confident this is easier said than done given the difficult in attracting good talent these days, but this is really hurting this particular location and that cant be good for ROI. read more

Two stars because employees were friendly. How can it take 25 minutes to make a fast food meal? Saw the burgers get done, then sit for ~5 minutes while they made the fries. Burgers were definitely no longer fresh after sitting out that long and were lukewarm. This is my third Five Guys visit, and definitely the worst. 1. The Plant - meh 2. Pacific Commons - pretty good 3. Tracy - not good Tracy has broken the tie, so not sure if I'll ever visit another Five Guys, but assuredly will not be visiting this one again. read more

***before today's visit*** Yes they are pricey but the burgers are good and the fries are the best! Unfortunately today's visit has changed my mind completely. The burger was soggy and the fries were definitely not fresh! They had me wait two minutes so they could "drop fries" I received my order got to my car and went to grab a fry they were hardly warm at most, I had already left the parking lot and unfortunately did not have the time to go back. I should have known the burger wasn't going to be any better so disappointing! I will not be wasting my money here anymore. read more

This Location gets reaLLy busy but the customer service isn't compromised one bit. The Line moved Like moLasses but I bLame that on the big party in front of us who was super indecisive with what they wanted|needed. Food is good. OILY- but good nonetheLess. Major perk is the unLimited topping and sauces at no additionaL cost. Customer service was fantastic and I appreciate that they own up to their mistakes: The gaL on the register either input the order in wrong or the cook in the back overLooked my reQuest for onions. BOO!! My sister went up to the counter and brought it to their attention. The gentLeman genuineLy apoLogized [more than once] and gave her a smaLL container of the diced onions. They were a Quick to correct the issue and were very prompt. NO HARM, NO FOUL. read more

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If I could do not stars I would. Place is outrageously expensive for ONE person to come and eat! This place takes over ten-20 minutes to cook and have your food ready where there is only one other person who placing one burger read more

Five Guys - Burgers Near Me - Tracy, California

This Five Guys location is great! I'm so happy there is a location in Tracy. Their burgers and fries are delicious as always and their service is great too! read more

Never been in a 5 Guys before and so far not impressed. I ordered a bacon cheeseburger fries and drink and it's $18 Walked over to fill drink and had to walk through standing water to lid and ketchup Very slippery and nobody has attempted to mop up standing water. I had to search for a wiped down table. Order has taken much longer than I would expect 13 minutes Fries are hot and ok but burger was a mess and just warm. I could have had 2 meals at Wendy's and been more satisfied read more

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+1 for the friendly and helpful staff at this branch! We asked for shake suggestions and the lady working the counter obliged with our weird request going off-menu by mixing coffee and Oreo in a shake. It was delicious! Highly recommend. Other than that, this is a clean location with more interior space than normal and traditional five guys food. read more

Five Guys - Coffee + Oreo Shake - Burgers Near Me - Tracy, California

Delicious! This was my first time having five guys, I heard from a friend that they will put your burger in a bowl vs bun! Had to try it out. I got a little bacon cheeseburger in a bowl, added grilled onion, grilled mushrooms and grilled jalapeños. My husband had the bacon cheeseburger lettuce wrapped and my son had a grilled cheese. They shared a regular sized fry. They give you SO much fries! It was awesome, and they were sooooo good! Service was quick and just waited for my order a few mins, and there were quite a few other people there. Everyone was respectful of distance while waiting. We will definitely be back! read more

Never had an incorrect online order until now. Placed an online order for a cheeseburger, little hamburger, and little bacon cheeseburger. Requested all 3 burgers have grilled mushrooms, especially mine with extra grilled mushrooms. Picked up order and only 3 others waiting to pickup their orders and no line. Whem I got home, there were no grilled mushrooms in any of the 3 burgers. The receipt i got showed the request for grilled mushrooms. Also, I had asked for BBQ sauce on the cheeseburger and there was no BBQ sauce. Called the location and complained about the incorrect online order. The manager said to come back Tuesday and they can redo the order for me. Really?! How about the same day? I'm disappointed and not ordering from here again anytime soon. Anyone ordering from Five Guys, open and check your burger is correct before leaving the location. If you don't, you might find something missing when you get home. read more

What 9-letter word goes well with a hamburger? Here's a hint - it starts with the letter M. Meatballs? Macadamia? Marmalade? Nope. Margarita? Maybe. The answer is (drum roll, please)... Milkshake! Five Guys may have a very cool beverage machine but if it cannot dispense any milkshake, then it leaves a lot to be desired. They have tested milkshakes in the NY/NJ markets but until they bring it here, your best option is BYOM (Bring Your Own Milkshake)! Their poster shows their burgers are made from fresh ground chuck with an 80/20 ratio, which is perfect because you need that amount of fat to keep the meat juicy. You can select from a variety of toppings or you can save some time by going "all the way," which includes the toppings listed in black on their menu board (i.e., mayo, lettuce, pickles, tomatoes, grilled onions, grilled mushrooms, ketchup, and mustard). For a Bánh Mì feel, add some raw jalapeños! French fries come in two styles: Five Guys (regular) or Cajun, with the latter being saltier but with a good kick. Plenty of fries every order because they put a lot in the bag. They are fried in peanut oil and if that's not enough peanut flavor for you, you can have free roasted peanuts by the bulk. This is still a solid choice for hamburger and fries this part of the city especially if you're shopping or you live nearby. If not for In-N-Out, I would be seeing myself here more often. Tracy is relatively small and less than 2 miles away is my preferred choice. Comparing the price, milkshake availability (ha!), presentation, quality, etc., my vote goes to the competition. Maybe the quality is closer than it seems but the way they wrap their burger here drastically ruins its appeal. More often than not, their tendency is to wrap it too tightly. As a result, it flattens the sandwich. They have to keep in mind that customers are ordering a hamburger, not a pancake. Sometimes, it's the other way around. Everything starts to fall apart the moment you open the foil because it is loosely wrapped. A delicious burger needs to look the part! read more

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Five Guys has finally come to Tracy! Yes, Tracy already has A LOT of Fast Food and Burger options but none of them are all that appealing to me. Living on the Peninsula there was no shortage of Five Guys to choose from and started to miss them since moving here. It's not often I eat fast food or take out Burgers but I am partial to a Five Guys ''Little Cheeseburger'' and some Cajun Fries from time to time and am very happy that they are now a lot closer to home. The location is slightly smaller than other locations I have been to but still has ample seating and kind of ironic that they are directly opposite BK. This past Sunday they had a staff training event which was for invite only where they had a lot of staff.. more than customers in fact. They could have easily catered for a few walk ins but it was only an extra 2 day wait otherwise. The food is good and I really like that orders are made fresh to order, I hate with a passion those places that mass produce and simply keep warm until someone orders (bleugh) which is why Five Guys stands out among the many fast food places there are. If you have a smaller appetite then the ''Little'' Burgers are ample and the Fries are best shared too. One portion is enough for 2 or 3 people. Oh yes and UNLIMITED free toppings and Peanuts as well as the freestyle Coke machine. Welcome to the neighborhood!! read more

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