I have visited many Five Guys locations and have eaten at the one on high ridge road in Stamford many times. Today, 9/30/17, was my worst experience ever at any Five Guys.
It started when the girl at the register spoke such poor English that I couldn't understand a word of what she was saying. I had to repeat my order several times. Within 2 minutes of taking my order, I hear her calling my number. I only knew my number because I had to ask for a receipt when she didn't give it to me. I respond to her while she is holding her printout of my order. She then proceeds to ask me what I want on my burger; I've already placed my order to her AND she has a copy of it in her hand. The male employee who was doing EVERYTHING, didn't even know that my order was in until he noticed me standing there; she had never told him to start preparing my order, nor did she attempt to do it herself. I'm now able to overlook the fact that my burger was cooked long enough for it to be considered a murder weapon because he at least made an attempt at his job. She continued to stand behind the counter with a smile on her face, doing absolutely nothing. The other two employees (the man included) called her out on her inactivity, but she kept her stupid defiant grin on her face as if everyone were joking. I was beyond upset at this point, and I was not hiding my disdain for her ineptitude. She then looked at me, saw my angry face, and smiled as if I were in on the fun with her. When the male employee finished my burger, he asked her to get my fries I had ordered. She laughed to herself while trying with all her might to separate 2 paper cups that were stuck together. After at least 45 seconds of me watching her struggle, the male employee noticed my frustration, picked up a new cup (extraordinary solution to her unthinkable struggle) and finished my order.
To the idiotic employee who couldn't manage her way out of a wet paper bag: I have never before this moment left a review on yelp. I felt so compelled by your pitiful attempt at life that I took the time to write this. I know you'll never see it, take the time to read it, or understand it. I write this in hopes that others will be wary of your existence and maybe your manager will discover the atrocious error of their ways in hiring someone as blissfully incapable and lazy as you. I am a respectful person and make every attempt never to place myself above others; it does not, however, take more than a blithering idiot to know that working at an establishment such as Five Guys does not take much of anything that can be considered skill. You have failed, gloriously, at an amazingly simple job. Congratulations on being a world class lazy failure. Five Guys, I still love you, but someone made a terrible decision hiring her. read more