This 3-star rating is strictly for this location in Southaven, MS While Five Guys is worthy of 5 stars in the majority of locations I've visited across this fair country, this location was a whole other experience. The decor is like any other Five Guys but the tables and booths and some of the chairs were just a mess. Well, they hadn't been wiped of crumbs, sauces, peanut shells, nor other remnants. It was gross. The floors weren't much better. They felt like they had never even had a one-night-stand with a degreaser, never mind a whole relationship, at any time in their existence. We all know it's expensive but I like this occasional splurge. At the counter, I ordered a little cheeseburger all the way excluding raw onions, mushrooms, and lettuce, a regular order of fries to share, a regular hamburger all the way, no exclusions, a chocolate milkshake and a Coke. All from a sullen teenager who had to be urged to speak audibly and clearly. I was polite but irritated at having to feel like an old biddy. The teen remained sullen but at least I could hear the questions. I had never seen a Five Guys kitchen crew so quiet, perhaps sullen as well? The whole place just felt... wrong. We asked for a booth to be wiped. Once it was wiped down, we sat to wait. Wait we did. The place wasn't very busy. Maybe 2-3 other groups of 2-4 people ahead of us. Still, we waited. Others got their orders and new people came in and got theirs. After asking about our order, it had mysteriously been lost in the queue. Certainly no apology from the sullen order-taker. We got a refund and left. Perhaps I shouldn't have asked the order taker to please raise his voice? I'm not sure what happened, but it was just a downer. We went to Huey's nearby where we shook off the experience, enjoyed drinks and a steak and returned to our hotel nearby. I will never update this review as I have NO intention of returning to this one. read more

First the food extremely cold, when I order my food, I asked for two cheeseburgers, but they only gave me one and when I told the staff member they had caught an attitude with me. read more

If you like eating food that is real and worth the money then this place is for you. The food is fresh and service was good. I ordered online and picked up. The cajun fries are an absolute must you must get them. read more

Way over priced. But we all know that anyway. Most people that work here are pretty good. There is one older lady "Christine M" that outside of generally has a bad attitude and not friendly, fails at 100% getting an order correct. Failed to even call it back and check and just said my order number is on receipt. I've never had anyone not tell me.....outside of all the five guys I have tried, this lady does not fit read more

Holy moly... This place is pricey. To be fair the burgers are good. It's been a long time since I've had a five guys so we decided to grab a couple of burgers. My cheeseburger cost nearly $12. My wife got a little cheeseburger and it was over $9. The small french fries were nearly $6. Now if the servings were good sized that be fine but unfortunately they're not. The saving grace was the flavor was good. I also enjoy the free peanuts. The place looks like every other Five Guys but the tables and chairs needed cleaned. The staff was friendly but not working hard. I doubt I'll be back. read more

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Food not good, the manager on duty is very rude and disrespectful. I called to address a concern with my order and when I asked to speak with the manger they stared laughing mocking the way I spoke. Then once the manager got on the phone it wasn't any better she was rude and extremely unprofessional. I will never go back to this location. Staff should be trained in customer service read more

Used DoorDash October 25,2021. The delivery driver gets 5 stars. The little burger gets 5 stars,the Oreo Milkshake gets 0 stars. I had to pour it down the sink it looked like cream cheese with 2 percent milk. I paid $28.00 for this meal. I at least deserve $7.50 back for the milkshake. read more

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Everyone who worked night shift 2-11-2025 deserves a raise. Customer service was great OUTSTANDING at that.

This was my first time for a Five Guys. As a burger fanatic I've had some great ones. My pal and I both had a double burger, fries and a drink.......$48! Okay, let's see what you got. Needless to say I was extremely disappointed. Don't get me wrong it was not in the same league as Mickey Dee's. Actually it's comparable to Back yard burgers... Excellent fries.. Service was 'with a smile' but not informed that when I said 'I'll take mine fully dressed' there would be an additional $8 added for all the add ons( mushrooms,etc) which I didn't realize I got. My location was Southhaven Ms read more

Took my daughter there for her 20th birthday because that is where she said she wanted to go. $84 for 4 burgers, 4 fountain drinks (the milkshake machine was down so we had to get fountain drinks), 1 large fry and 1 small fry. First of all I could have taken her to a steak house for that price and 2nd the fry portions were a joke. The cashier was well aware that we were ordering fries for 4 people and she said 1 large and 1 small would be plenty. Nope! I ate peanuts so my husband , 16 year old son and 20 year old daughter could have them as I knew this would NOT be enough for all of us. The "large" fry was barely filled to the top and the "small" fry too. The burgers were really good but disappointed in the portions definitely has gone down hill since I was last there a year ago. Normally you would get a mountain of fries and we would take them home for leftovers. When I paid, the screen asked for a tip I chose no tip. Tip For what? For my number to be called and I have to get my own food?! Floors were dirty and place felt dingy and grimy. Workers appeared to be on coast mode and putting in their time. I have been to this location several times over the last few years and I don't foresee coming back. Can eat steak at a steakhouse for these prices. read more

Food was ordered on Door Dash, so I'm not sure what crew was working on 3/14/23 @ 730 pm, but our food was fresh, accurate, and delicious. I got a grilled cheese with a patty that was spit on perfect. Fries was fresh and still hot. Burgers were perfect put together, just outstanding. If this staff continues to provide this type of service, God will truly bless yall for bigger things. Thank you read more

Hola Como Stas so we just got back from five guys like a couple hours ago I checked my kids out and we came and we found some interesting things in here. We found a few bugs and one of my kids has health issues so that wasn't very sanitary for him and like he can't breathe and there is no oxygen in there and stuff so we were dying but the service is OK, you know it's fine out of hands it was out of pocket it was like just so tired in there like they seem so tired. They seem like they needed a break so if you're working at five guys please give those people a break I think his name was Billy and the other day was ball read more

it's clean and sanitized but they're definitely short staffed during the dinner rush. staff was rude. waited 30 min for our order. Grilled cheese was the smallest thing ive ever seen. read more

this has to be the most expensive place to eat in southaven, outback filets are cheaper. they were high before pandemic and i have no idea how they stay open read more

Staying at a nearby hotel without a car. Mcd across the street wouldn't let me order inside so I came over to 5guys. Good choice. Fast, friendly, quality. I'm meat based keto and they had no issues with bun less burgers. Plain patties are $2 each. read more

Five guys never fails. Looked like they were fully staffed which is a great sign of a great place to work. Food was awesome!! Thank you so much. read more

The food is overpriced for the quality and size that you get!!! The patty was smaller than McDonald's burgers!

Placed order online, actually while I was in their parking lot. Said it would be done by 12:58pm. I checked in and told them I was there at 1:08. My burgers were waiting patties, but they only had one person doing the grill. My order was completed at 1:14pm. The fries were cold and not even close to being crispy! The lettuce on the burger was old looking and biter! There wasn't a long line or an extreme amount of people waiting for orders. I've been to many Five Guys across this country and this was by far the worst meal we have gotten! read more

Hamburgers are pretty good but a little steep on price and there fries are way too much and sorta waste of food...servers are kind of buffet line just pushing you along...need some more help in dinning room on the cleaning on the tables...if you don't clean it your going to be standing... read more

I've always loved 5 guys burgers and fries when I was at an area that has it like in Barlett or on Union Ave. in Memphis. So I was really excited when they came to Southaven, near where I live. I didn't give this place 5 stars because when I come here, in order to get my fry fix, I have to consistently order a "regular" order of fries. By this company's standards, a regular order should be able to feed 2 people. The aforementioned locations understand the fry proportions they are supposed to give. If I go to 5 guys in Barlett I can't even finish a "little" order of fries. I will give them some slack, as this is a new location with new workers who probably don't understand what a customer's money's worth is compared to other locations. read more

This was an over rated and over price joint. Never again! Need to watch who y'all hiret

THey (Five Guys Southaven MS) took the order correctly for the burger and fries order but delivered a burger with the wrong toppings on it. I had taken it to go and didnt go to eat it until I was away from the location, too late to turn around to ask them to remake or request a partial refund. read more

Nothing fancy about 5 guys. They just make really good burgers and the best fries around. Burgers are dressed to order and everything (including grilled onions, mushrooms, and peppers) is freshly prepared. read more

Ultra clean dinning area. Immediately greeted upon walking in. Great selection, food was exactly as ordered & tasted amazing. You get what you pay for so the slightly higher prices are well worth it. read more

Wow! I was not particularly impressed at my last visit but in terms of a good low carb option, I'm so happy with my food! I had a regular cheeseburger (which is two parties), lettuce wrapped. It was so worth it! Kind of messy, not necessarily wrapped the best but delicious! Will definitely be back for this again. read more

Five Guys - Low carb burger (lettuce wrapped) - Fast Food Near Me - Southaven, Mississippi

Not any different than other Five Guys. If you've been to one then you know what to expect. Just another burguer joint. It's a new place in Southaven so eventually the novelty will wear off. As far as the food goes, it's ok. Burguers are good, fries are not my favorite, a little bit pricey. read more

The counter staff was good. The fries were OK. The cheeseburger was awful. Even Sonic has a better burger. For the price (over 13.00 for a cheeseburger, med fries, and a drink) I expected something better. read more

This was our first time here and we will definitely be back. Southaven needed a new place to eat and five guys is a welcome addition. Hubby & I stopped in for lunch. The red and white decor makes this place fresh and clean and the many windows makes it look open and spacious. The music and atmosphere was not overwhelming as customers could carry on a conversation and be heard. The service we received was excellent being our first time the associate was so nice to explain the menu to us letting us know about the difference in the regular burger versus the little (the little comes with 1 patty) and that the fries are large enough for 2 people to share (she wasn't wrong about this we could have shared ours with 3 people) and that the condiments are added as we wanted at no extra charge. Our order came to $20.19 for my little burger and hubby's regular cheese burger and 1 order fries with 2 drinks. Not bad considering they make it fresh and it was good. The one thing that I noticed that I appreciate is that the floor associate rolled the trash can to the back to take care of the trash then rolled the can back to the floor. I thought this was cool considering I've been in other restaurants where they just pulled the trash right out of the can onto the floor right in front of customers eating. This store was clean. Associates were sweeping, washing tables and wiping down the machines. They have peanuts available to munch on too. We enjoyed this new addition to Southaven. They don't give any discounts-at least yet. Well now I need desert. Think I'll try a milkshake! read more

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Fresh food, they put the raw meat on the grill after you order your food which takes longer than most fast food places but at least you know it's fresh, it does not have a drive thru. Fresh ingredients and delicious fries. Not always as crispy as you'd want but made just right. Cajun fries or just salted. Great for families. No chicken options but they do have hot dogs and grilled cheese. I like that since my family has celiac and can't have bread they have option of burger in a bowl or lettuce wrap. read more

Great burgers and fries but the service is incredibly slow. It was literally twenty minutes before I received my single order. This cannot be their business model. read more

Store looked clean / employee was okay did not upsell or assist in ordering when we were confused on sizes / fries were hot and fresh and a great portion , however they were almost $4 dollars so that was an expectation not a wow / burger was hot / fresh condiments/ really no special taste and small patty not standard burger size for that pricing / newer drink machines - drinks not very strong had to try several kinds to find a a decent one to have a drink with my meal- they need a combo or something to make place economic for area - will visit again in a year or so - read more

For the cost and quality, I wouldn't necessarily recommend this place. There are a lot of places that offer a superior burger for those prices. They weren't the "juiciest, most mouth-watering, flavorful hamburgers". The fries were advertised as "creamy rather than crunchy". They were crunchy and nearly burnt. I hope they make some vast adjustments to their offerings. The staff seemed friendly enough to make someone return, but it's not just one thing that keeps people coming back. read more

I don't eat beef. So when I went to the Southaven Five Guys store, they sold me on the gilled cheese sandwich . This was my first time go into their store. I wanted to get a sandwich for my mother. She hadn't eaten a hamburger from Five Guys. She loved it so much she want me to carry her every time I come to Memphis TN. She is 90 years of age. I will be getting another gilled cheese sandwich from Five Guys again. It had Everything on it but meat. I got fries with this order also. They were very good. read more

Decent place to eat but not to work they brag about secret shopper bonuses but forget to put them on your check got a 100 both times 9 months later still waiting on a 42dollar shopper bonus glad I have a real job now read more

Strawberry milkshake was ok. I prefer mine thicker than runny She did make another for me but it was just a little better than the first. Flavor could have been stronger. Service was great. read more

As always good food. However the guy hollering out the orders at the top of his freaking lungs... Not needed. Especially when you go out of your way to say thank you to just be ignored. Good food alone won't do it.... Work on the customer service. Otherwise go to Wimpy's down the street. read more

Clean, friendly and always a delicious burger. Love the Cajun fries! Quick service even in the middle of the lunch rush. Friendly staff, look forward to returning. read more