food quality: 5/5 service: 5/5 cleanliness: 5/5 value: 5/5 We placed a mobile order using the 40th birthday BOGO code and it turned the store into a bit of a mad house. Our order was marked completed when we walked in, probably because it was past the promised time, and the staff wasn't sure why but assured us that our order was still in the works. I felt super bad for them, they had 4 people to take orders, answer questions, and also cook /prep. While my order took about 40 minutes to prepare, it wasn't as bad as some others. When my order finally came, it was correct, which I was surprised about. Huge props to the staff working tonight at this location. They called in reinforcements, which brought them to a total of 8 members who jumped in to try to bring the line down and you could see the line disappear pretty quickly. Many customers left angry and demanded refunds before they had a full kitchen, but the staff kept things professional and did what they could. I felt really bad that their scheduling/staffing seemed to have taken the worse hit, as if they didn't realize how well the promo would be and how much strain it put on them. The 4 stars is because of the poor staffing for the night. Overall, still good service and they still thanked every customer that came in. Would still go back but maybe not on promo code days. read more

Messed up my order and made a circus out of refunding it. Will never be returning to this location. I'd rather drive an extra 10-15 minutes to another location that can get my food correct the first time. read more

Something feral deep within me craves Five Guys like no other, so I come here to treat myself to a guilty pleasure, although there's nothing to feel guilty about loving a classic burger. I find this location to be pretty hit or miss. They're always quick with their customer service, but it's little things like cheese not being melted or fries being a little soggier than usual. I still devour it though, since there's something about the way everything meshes together so well, and the softness of their buns that keeps me coming back for more! read more

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Aye I'd like to thank Jackson for not punching the bacon in on my order. My favorite part was when he waited till the transaction went through on the terminal to tell me there's no hotdog buns. This'll be my last visit to this location. I've been let down far too many times by this store. read more

Five Guys - "Hotdog" - Burgers Near Me - Salt Lake City, Utah

This is the worst store by a mile. Constantly making drivers wait 20-25 minutes for order and grossly over salt their fries. Avoid this store read more

No the food is great and the fries are nor that salty. And the service is great and the line not that long at all. read more

Worst grilled cheese sandwhich ever . It was on a toasted bun with American cheese . I do not like american cheese . I was super disappointed when I bit I to into it. American cheese is basically like wax. It was a waste of 5.99. I did like I could put as many toppings on the sandwhich as I wanted ( I love fresh onions and tomatoes ) lets Just say Five guys is not know for their grilled cheese sandwiches nor veggies sandwhich ( with no veggies burger ) read more

Five Guys - Grilled Cheese Sandwhich - Burgers Near Me - Salt Lake City, Utah

Still love five guys, my go to for a real hamburger close by!! Meat is bomb. Let's be real everyone's prices went up cause the cost of everything went up. read more

Food is fine, but dining in today an employee on a break was sitting at a table and had put THEIR SHOES ON THE TABLE. Their break ended, and they got up from the table, took their shoes and walked back to the kitchen and didn't wipe the table off. Absolutely disgusting and unsanitary. read more

This place has gone so downhill and quality is horrible. Portions are SMALL and the price is insane. So sorry sad.

Good honest burgers and amazing french fries! The large fries cover our family of 2 adults and 3 kids! Make sure you order the little cheeseburger if you don't want 2 patties. This place is more expensive than an in-and-out animal style burger but its a more substantial meat patty and the bun has a better taste. The fry sauce is super good too, but I'm a catsup girl at heart! I personally order the little cheeseburger all the way with jalapeños! Yum! read more

Five Guys - Inside photo - Burgers Near Me - Salt Lake City, Utah

FINGER OF A RUBBER GLOVE IN MY BURGER! Yes that's right. I have never been more disgusted in my life. "Fortunately" i found it early so I only puked 2 bites of burger. But wait it gets worse. Customer service? Hahahahaha. Yeah right. I called them to complain and I talked to both a kid who answered and the manager and by the response it sounded like it was an everyday occurrence because they never apologized but rather responded with "you need to bring the in the burger in order to get a refund or to make you a replacement". I said " great way to get a customer mad, I'll be right over! When I walked into the store I placed the burger on the counter and unwrapped to show them the latex tip of the glove which he didn't even inspect ! Instead the person asked for the receipt and which burger it was! My god, even after driving 15 min back to the store to return it in person to show you how disgusting it was (which you didn't even look at) , you offer no apology, but rather you want to know which one it was on the receipt? "The sticker is on the wrapped, do some forensics!" "It's the burger right in front of you!" You guys need to train your staff better. Both in food handling and customer service. How does a 3" long finger tip of a glove end up as a topping on a burger and no one notices? I love five guys burgers but this experience ruined it for me. Farewell 5 Guys ! read more

Five Guys - Five Guys Burger with finger tip of Latex Glove - Burgers Near Me - Salt Lake City, Utah

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Food is always great. Staff tonight personable, happy and on point!! It was really nice to see them enjoying themselves in a professional and friendly manner. I had fun and loved my cheeseburger!! read more

I went to 5 Guys with my co-worker. i haven't been to one in years. I order a Cheeseburger, little fries, regular drink. Total was $19.02. What? I was in sticker shock! The prices are posted - but when it hits you altogether - $19.02 for a lunch burger? The staff was indifferent and not that friendly. The fries were half crisp and half floppy, like 2 different batches. $5.29 for a small fries, that was meh, seems high. The burger was good, I enjoyed it. I didn't know that unless you order the "small burger" you get 2 patties. I didn't see that on the menu. Next time - won't be soon - I would skip the fries altogether . My order would be a small burger and a water. That would cut the price in half. I was disappointed. read more

If you're gonna raise prices on everything, you better have your act together. Otherwise, we look elsewhere and/or we cook at home more often. This used to be my favorite go to place for a good big burger, and I like the fries, which my wife loves (now, loved). The fries would be the only thing to talk my wife into going to this place. But last week we went for the first time in a few months, and they seem to be going downhill - big time! The fries seem to have been made from the smallest potatoes or just potatoes with extra skin because these fries had a ton of skin, very little potato, and a ton - a ton of salt. And I like Salt, but this was too much. As I stated above, we had not been there in a while, but we're still surprised and dismayed, because they had always been good and edible. Because we can't count on the fries, though, I won't be able to convince my wife to go back to try another burger. Speaking of the burger, mine was good like usual, but it was just under $11! I forgot to mention that I got the regular plain hamburger with nothing on it! So, in light of their very high prices for fast food (with a wait), it got me thinking that I can make a lot of really good burgers at home with the most expensive beef for less than $11. So, I guess I can't rely on five guys anymore and I'm about to delete them from my Yelp collection. Too bad. Good luck to others who used to like 5 guys. Ps. Remember the inedible salty fries - those were like six bucks! It's not fun to feel like you got ripped off, but that's what I still feel like - and that was a week ago (I'm just looking for another burger place for tomorrow). read more

Ian R deserves a raise! We came in close to close and he was super nice and helpful. All the staff were super positive and in good spirits, which made for a great experience. Food was fresh, hot, and delicious! Tables and bathroom were clean too. read more

We frequent a lot of five guys locations here in salt lake county. We also order around the same thing each time so i we have grown accustomed to a certain five guys standard. Unfortunately this is one of the worst five guys locations I've been to, we ordered for pick up when I brought the food home my bun was inedible soggy to the point where it was falling apart on tedged when I unwrapped it (luckily I had some hotdog buns so I'm using that as a top bun) most upsetting of all is the absolute lack of fries we received we always go to five guys and get large fries because we love all the extra fries at the bottom I'm not sure if it was just tonight or if the regularly only fill them barely to the top at this location. A real bummer I will definitely be driving the extra couple miles to literally any other location then this one read more

Five Guys - A very soggy bun - Burgers Near Me - Salt Lake City, Utah

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My girlfriend has a mushroom allergy, i specifically said no mushrooms they put mushrooms on her burger took 2 bites and had to run out.

I cannot understand why 5 Guys gets only 3.5 stars on Yelp?? This is one of the best burger places anywhere. I have come here for 5 years and the experience has never been subpar. The staff is super friendly and responsive, the food quality always fantastic, and service is fast. I usually get the standard cheeseburger, which is two patties and very filling. The fries are also outstanding and you can't go here without making sure you have the fries as well. There is a Wendy's and McDonalds nearby but why would you go there when 5Guys is down the road?? read more

I only ever order delivery, so I cannot speak to the atmosphere, cleanliness, staff, etc. of the restaurant, but the food is great! Their fries are my favorite. When I order delivery they always give me more than enough fry sauce, which I appreciate. I love that you can add so many toppings without paying extra, so every time I order I get something a little bit different. My only disappointment is that when I ordered thru UberEats, I ordered a lemonade which was $3 - I felt that to be expensive for a soft drink but I wanted to spend a certain amount so I could use a promotion. Turns out, it's actually a plastic bottle of Simply Lemonade. I love Simply Lemonade, but it's only 11oz. Upcharge much? The 1.75 liter isn't even $3! So next time, I won't get the drink, or at least I will get a soft drink from the machine. read more

I can't believe I only paid ten dollars for this. This burger was truly unbelievable. Idk who that grillman was but wow!!! read more

Five Guys - I can't believe I only paid ten dollars for this - Burgers Near Me - Salt Lake City, Utah

They always serve great food here! You can add so many fantastic toppings to the burgers. The customer service is great. They are always so welcoming and willing to help their customers. The restaurant is clean and organized. read more

TURN DOWN THE MUSIC! I can't even hear myself order. If you're trying to turn away customers great job. The service is as good as any five guys, as is the food. Love the fries. But I will never come to this location again. The music is way too loud. read more

Placed an online order, went to pick up my order and noticed I did not have the right item. I asked for that order to be taken back and be given the correct item. Was told by Ethan H, the cashier helping me that he had to make two patties to replace my order and I would have to place a whole new order and pay again if I wanted to do that. So I just paid again because they were not willing to just give me a damn cheeseburger. That being said, I don't even care about the money, but the staff was rude over such a little thing, needless this was a horrible experience! Also the chef was wearing his pants down below his butt, and his pick and yellow polka dot boxers were sticking out! I have reported this to corporate and have given online feedback as well so we will see if I get a response back. 03-31-19 at 3:28 pm, SLC location. 3167 East 3000 South read more

Five Guys - Picture of chef wearing his pants down below his butt - Burgers Near Me - Salt Lake City, Utah

First time to a 5 Guys. The food was delicious, service awesome everyone was super friendly. I'm definitely a fan and will recommend. Fry sauce is a must. read more

Five Guys - Burgers Near Me - Salt Lake City, Utah

$7.50 for the worst grilled cheese I've ever had. For some reason they have actually just put two slices of Craft like cheese in the middle of hamburger buns. Then they squished it down on the grill and voila you've got some very mushy hamburger buns with partially melted craft Cheese in the middle. I don't even think my kids would eat this! read more

Five Guys - Burgers Near Me - Salt Lake City, Utah

This store is soooooo dirty.. Every table and chair needs a deep cleaning ASAP. Nobody can sit down because every table is dirty. I just watched an employee wiping off tables with napkins ‍‍‍ He didn't even use a sanitized towel, this is against health code. If I was the owner or manager I would be embarrassed and do a crash course on the basics. Take your food to go. Lol read more

I had a delicious meal while visiting the location on 3300 South, next to the REI on the East side of the Salt Lake Valley. To be honest, I have never once been disappointed by the food at any Five Guys location. Their burgers are one of my top rated, favorite tasting sandwiches I've had anywhere, including some high end, well-know , more expensive steak houses here in Salt Lake City as well as across the nation. Oh, and I really enjoy the copious amount of deliciously seasoned Cajun Fries, and the ability to fill up my desired amount of little"to-go" containers which I've filled with a very tasty Fry Sauce (which is a rare commodity these days because the food-service industry as a whole feels like they shouldn't spend even a small portion of the company's "hard earned" revenue to provide something they consider "extra" in order to increase their customer base's overall satisfaction. But......Five Guy's surprisingly DOES OFFER FRY SAUCE to it's hungry customers, not to mention they don't charge paying customers for each individual cup of fry sauce.......WHAT A CRAZY CONCEPT!!!! read more

Over $14 for a little cheeseburger, small fries and small drink... when everything's working, it's worth it. When there's a hitch, like a green tomato core, or cold fries, the value's not there. read more

Just ordered a shake hoping for a thick refreshing dessert. All we got was a cup of liquid flavored milk.

The food was amazingly good. However the cleanliness in general was not very good and having not been here before, it was not very cost-effective for a family of five. Over $52 for the five of us to eat. Like I said though, we were definitely impressed with the taste of the french fries as well as the burgers. read more

Great for when you're craving a burger and some delicious, greasy fries I usually split an order of regular fries because they give you a ton read more

Ordered online to pick up in store. Staff was courteous, but completely screwed up both burger orders, making the burgers inedible due to toppings that someone else had ordered. I should have opened the burgers before I left the store, but didn't because the receipt stapled to the bag had my order correct. When I got home, I called and they offered to remake the burgers, but couldn't have them delivered. I was told to go online to order the burgers with a delivery option, but the website was unable to process my delivery order multiple times. Guess I won't be ordering FiveGuys anytime soon. If you want your burger made right, check it before you leave. read more

Real Time Review: Sitting here waiting for my burger..been waiting quite a long time. Prices have gone up since last time I was here: cheeseburger,small fry,small coke 14 bucks. Oh good, my burger is ready! Way overcooked. read more

The cheese burger and the cheese hot dog very good, above average. The fries were tasty and very copious. A nice new place to go to more than once. read more

Five Guys burgers are pretty darn delicious. Everything is cooked to order and all the produce is made fresh every day. The shakes are pretty alright as well, perfect consistency to drink with a straw. read more

Worst 5 guys I've ever been to. Came in with my wife 11/17/19 around 5pm and the place was a complete mess. Maybe 2 clean tables in the entire place. We asked for my wifes shake twice and after waiting 20 minutes, they just said they didnt have peanut butter and if we wanted a refund. One of the kids cooking the burgers we saw burping all over our food as well. If these kids worked for me I'd fire every single one of them. We won't be back. read more

I love Five Guys. Plain and simple. From start to finish, going to Five Guys is something I love every single time. Let's start at the very beginning. You walk in the door, and are greeted loudly and with a smile by the people behind the counter. Like they're actually happy to see you there. Cool. Okay, so then, you walk up to the counter to order, and are face to face with the menu. What is on this menu? Burgers and fries. I think they have a hot dog and a grilled cheese too, but I don't know why. Now, by "burgers" I mean just that. They have small and regular (relative terms to be sure, as the small is a single patty and large is double), with or without bacon, with or without cheese. That's it. No grilled chicken burger, no fish burger, no teriyaki burger, no deep fried squid burger, no salads, no baked potato, no pie, no other stupid crap like that. Just burgers. But then I look closer and see "Oh, I can add a ton of stuff to it for free!". Stuff like A-1, grilled onions, mushrooms, pickles, jalapenos and more (including ketchup, mayo and mustard of course). And that, in my opinion, is how it should be. If you don't ask for it on your burger, they don't put it on your burger. Why? Because it's YOUR burger. Awesome. Burger ordered, now what? FRIES! Thick, fresh, delicious fries. Regular or cajun... Helpful hint, if it's just you or one other person, just get the regular size fries, not the large. They load them up on you. I like the cajun fries (and this is the ONLY place I've ever said that about). Sweet, fries ordered. Now here's the tricky part. It will NOT be in your hand in 2-3 minutes. It just won't. It'll take about 10 minutes probably. And it's not because they are slow. It is because they are FRESH! I know, in this McWorld we live in where everything is microwaved soy crap, it's hard to believe. But it's true. The fries are cut fresh, you can even see on their sign where the potatoes are from that week. The burger patties are made fresh every morning. The buns are made fresh every day. FRESH! And this is exactly why they are now the second largest burger chain in the world. Not because of advertising, not gimmicks, not mascots. Just damn fine burgers and fries, that taste so awesome you will tell others about them. Side note: Another thing I love about Five Guys is just what I mentioned. Little to no advertising, aside from word of mouth. Brilliant move. Spend a little more to make a great product, and the advertising just happens, instead of skimping and serving bad product but spending billions on advertising. Kudos, Five Guys. Okay, so it's going to take a little while to get my food, what do I do? Well, I'll grab a soda (they have freakin' Mello Yello there too!) and some peanuts. Wait... WHAT!? Yep, peanuts, free, all you want while you wait. Alright! Let's sit back and jam out to the classic rock / oldies station. Is that Roy Orbison I hear!? You bet it is! By the way grab some ketchup or Fry Sauce (in Utah) or even some malt vinegar for your fries while you are at it too. Food is here! Well, okay, they call your number and you go to get it, and they ask if they can get you anything else. Should be standard in all places, but it's not. So, it's time to eat. Now, I won't even begin to try to describe the burger and all of its glory, you will just have to see for yourself. However, there are a couple things I would like to see slightly different. Possibly turn the music down just a little. It's kind of loud even if it is awesome. And malts. My god, if anything would just perfect and take the experience up to a whole new level, it would be a malt. That's it. Change anything else and I would probably cry. And for those people who complain about how unhealthy it is, I remind you of this: They are called 'Five Guys Burgers and Fries', not 'Five Guys Salads and Bulgar Wheat'. They also do not even attempt, in the most remote fashion imaginable, to be pretend to be anything close to healthy. They flat out admit they aren't. If you eat there every day, yes, you WILL become a fatass unless you spend the other 23 hours of that day working out, and you have no one to blame but yourself for being too stupid to figure that out. Now, the biggest problem I have with writing this particular review... I want freakin' Five Guys now! read more

If you're going to be introduced to the wonder that is Five Guys, as much as it pains me to say, this is not the right location. Service was friendly, but the kitchen staff is in need of more training or an attention span. My burger was overcooked, which is very rare for this chain and it was so dry I had to re-sauce it myself, which is nearly unheard of for me. Usually, the thing is dripping everywhere. Bacon was ok, but also pretty dried out and there were stray vegetables in there, along with an omission of what I actually ordered, so staff here really needs to pay a lot more attention. If you want a burger my way, choose either single or double patty, add cheese if you want it, bacon, mushrooms, jalapenos, A-1 sauce and get thee face full. Sometimes I will also add green peppers and less frequently a little splash of lettuce, but that's more of an option; the other toppings are standard. This place is very, very clean, which has that going for it and indeed, the staff did spend quite a bit of time cleaning stuff, which doesn't excuse their poor execution, though. My son wound up getting a hot dog and I had a bit of it, which is the first time I've tried a non-burger meat item there. I can sum up that experience in one word: don't. This thing is Oscar Mayer territory, so unless you're a fan of that flavor and sort of "cheap" taste aspect, skip the dogs entirely. In a way, this is good, as I've recently noticed how close this is to where I live, which would ordinarily be a somewhat dangerous thing...given how awful it is, though, the danger is largely alleviated. They'll have more chances, I'm sure, but not many more. If tonight was my first time at this chain, I'm not sure if I would ever bother again and I definitely would not be using it as my sort of burger litmus test. read more

Ate here Wed night. The place was not busy, but tables and floor were dirty. Had the grilled cheese and it was ok. Would probably not go back. read more