i came in and ordered my food, two burgers and the cajun fries. I didnt bother looking into the bag because i thought it would be fine, like the other times we came by. i got home and my boyfriend told me they forgot one of our burgers, and he also said there was barely any fries in it. i was a little disappointed. i drove back, and i spoke to Dawn. i told her that i was missing a burger, and you know, i wanted my burger replaced too because it was probably too soggy at that point. she said sure, but only made one. which was the one they forgot. i asked for new fries, the cajun ones, but she ended up giving me regular fries instead. i was disappointed. ill probably be back, but only if the store gets better with their service and how they prepare their orders for people. thanks. read more

The burgers were extremely greasy and the fries were way too salty. The ladies bathroom sink needed a good cleaning, as it was very scummy and dirty. read more

It's not like Five Guys buys billboards that say "MILKSHAKES." I would like to thank the manager for being OUTSTANDING and making me double my review to 2 stars by fixing the register guy's error. My wife wanted to come here for shakes (dessert), but when ordering they said "to do shakes costs $15,000 in gear and we're a franchise." (Wow, in our house they're $7 ingredients and a $39.99 KitchenAid.) So I ordered hot dogs and asked if they had anything sweet for dessert and the register guy said they have Coke, but I said I don't want that and he charged me for it and handed me a cup and I said "what's the cup for, water?" and he replied "whatever you want." So I said "I'll just challenge the charge with Citibank then?" and I got a shrug and I left the cup. I asked for the manager and told him about the dessert Coke story and he refunded it. OUTSTANDING manager resulting in a doubly good review!!! read more

Five Guys - It's not like people expect milkshakes - Burgers Near Me - Rapid City, South Dakota

Online Ordering Needs Improvement: I ordered online through the Five Guy's mobile app and when I arrived to the location my app notified me that my order was ready. I preceded to the pick up location and one of the guys working there said that they were just waiting on my fries. I waited for a while (about 10 minutes) and then I saw the people that came in after me get there order before I did. So I again inquired about my online order and another guy said that they we're STILL waiting on the fries. He quickly got the fries and finally the order was complete. My issue is that the online order was not completed despite the fact that the Five Guy's mobile app was showing that my online order was completed. So if you order online, don't count on your order being done in a timely manner. I don't plan on ordering online again because my order wasn't ready even though the app said it was. Fries were room temperature: Also, despite waiting on the fries, the fries were room temperature and some were cold. Mad dogging: One of the employees was mad dogging me (scowling) on my way out for no apparent reason. Politely inquiring about my order doesn't warrant scowling - kid better learn some manners. To be fair I have had better service and food experiences here on my previous visits but the other day really irritated me. read more

It's really hit or miss with them. My husband enjoys their food so we will go there a couple times a month and order food to go..I tend to order the same thing a bacon cheeseburger in one of those tins. I order it all the way and add jalapeños. It's a 50/50 crap shoot if I will actually get what I ordered. I don't understand why it's so hard to put the items in the tin but for them it seems almost impossible...Again tonight ordered all the way and add jalapeños I got my order got home and found the bacon cheeseburger with just jalapeños missing all the rest of the ingredients for an all the way burger... read more

Five Guys - This is what they consider a bacon cheeseburger all the way with jalapeños...anyone see items missing - Burgers Near Me - Rapid City, South Dakota

Making delivery drivers wait in excess of 20 minutes for fries because you think they're going to get to the customer hot or even luke warm is a joke. I lose so much money waiting at 5 Guys. I could see if you were making gourmet food, but this is not gourmet food. This is half a step above McDonald's. There's not much difference. I wait less time at steakhouses than I do at 5 Guys. read more

Great burgers and homemade fries. Build your own burger to perfection. Definitely recommended

This was my second time here, the first being several years ago.The peanuts are a nice touch, but there were shells on every table. The register guy was friendly. I like the freestyle machine and the cajun fries are just the right amount of spicy read more

Always generous on the fries. Even the little ones. Enough said. Also, the burgers are on point and are at a 10/10 compared to McDonald's 6/10. read more

Lots of burger choices- I got the little cheeseburger and little fries. Good size for a senior. Quick service at near noon and right condiments! read more

Went yesterday for the first time in a while. Very disappointing visit. Their famous French fries were far from crisp, as they normally are awesome. Feel burgers are overpriced. read more

Like this place , on same level as Culvers with better burgers. LOVE the peanuts they have out in open boxes while waiting for your food. Better than fries!!! read more

Typical Five Guys burger and fries...good and fresh. But DAMN this store is dirty. Trash on the floor and peanut shells everywhere. Every table was dirty...Never been in a FG that was this dirty. read more

For the price this place is below average. Meat is not Angus obviously and the burger was so wet I had to eat it with a fork. Terrible buns. 3.50 for fries is a huge rip off and 10 bucks for a burger that floated off the plate? No covid face masks or hair nets for the bearded, tatted cooks, gross. Call me a snob but I stand by my review. Great fries but at 3.50 a cup. they should be! Next time I'll go to Ruby Tuesday or Colonial house and get what I expect and deserve. Probably save a couple of bucks too. I need to be tested for covid after that experience. Hack hack read more

Ugh. In comparison to L.A. 5 Guys, this place is dirty and slow. But I'm in Rapid City. It is a REFRESHING change to the fast food joints and lack of diverse choices. Fresh food. Good service. Awesome assembly line! read more

Pleasantly surprising and refreshing change to the status-quo of burger joints. Online ordering, full control and selection of every topping on your burger, multiple sauce choices, and overall quality tasting burger. The portion size for burgers and fries is much larger than most, but employees are educated well enough to help inform the customer on proper portion selection. The fries are also a great addition. They are so much more than your run-of-the-mill freezer packed potatoes dropped into boiling oil and slapped into a cardboard cup just long enough to spill out the sides and stain your slacks. They taste good, they don't feel sinful, they are just right. The restaurant is bright and inviting, there are peanuts everywhere for the snacking. They offer something just a little different to the Rapid City area that keeps bringing us back. Pleased to have Five Guys in town. read more

The store was very clean. I would recommend it to my other friends. The food was great. My dad's burger was a little red in the middle but the mistake was fix fast. I lo e that they have the peanuts for you while you are waiting. The price is a little on the high side but worth it. It's kind of cool with the open kitchen, you can watch your food being made. Which could be good and bad I guess . Highly-qualified people and food. read more

Typical five guys. One of the guys in the party ordered the hot dog, "we didn't even know they had hot dogs". Nevertheless, stick to the burgers. For the price difference you might as well order the large fries va the regular. read more

We stopped in here last week because we had to try the award winning fries! My son and I ordered a bacon cheeseburger and medium fry and drink, as well as a cheeseburger medium fries and drink. I thought the nearly 24.00 price tag was a bit steep for a burger and fries and medium drinks but these were award winning, so I figured that hype comes with a price. What we got was burgers so saturated with grease that my bottom bun had turned to dough, like it seriously disintegrated. Our fries were terrible! The fries were soggy, greasy, and had a flat almost burned taste. There was barely any salt and I am not big on salt but these were bland! I think we'll be sticking to local fast food burgers. read more

Been wanting to try Five Guys for awhile now. The place is always packed so we've put it off until today. Not very busy, so we dropped in for lunch. I'm glad to see that they do not use frozen beef. My biggest problem with Five Guys is I DISLIKE WELL DONE BURGERS & soggy fries. The burger was good only because of the toppings on it. The fries IMO need to left down a bit longer. $22 is what it cost us for a double bacon cheese burger, little burger wrap, lrg fries & lrg pop. I think I'll stick to Culver's butterburgers & cheese curds when I decide to have a burger. read more

Burger and fries were good. This location doesn't have shakes!!! We would not have come if we realized. I guess I should have read the reviews on yelp first. read more

Probably the best burger in Rapid City. Now if it were in San Diego, CA it's Rocky's Pub or in California generally speaking it would be In-n-Out! Since were not. This burger is delicious! Too many calories for me on an everyday basis, but great all in all read more

Five Guys - Peanut allergies beware! If not then grub on! - Burgers Near Me - Rapid City, South Dakota

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These guys are great and the burgers are best!! Place is clean, fun and full of energy. read more

Five Guys - Burgers Near Me - Rapid City, South Dakota

Bad costumer service Long wait time Expensive for one burger I could go and get a meal else where's and still have money left over Pops are too watery read more

Same great service and great food as I remember in Florida. Nice to see this here in Rapid City. The burgers just melt in your mouth!

Great service. We have been to this one twice now and satisfied both times. We ordered online for pick top and they made our food exactly the way to asked, and quick. read more

The hamburgers are huge!!!! Very tasty, but very hard to eat because of the size. Everything just falls out the other side. It was a mess to eat. Our fries were put in the bag upside down. They were all laying in the bottom of the bag with the empty containers laying on top. Go hungry and make sure you get lots of napkins. Pick up a fork too, if you can find one. They'll be easier to eat that way. read more

I was very concerned when I looked at the picture for this place. I f you look closely there is 12 people cooking my burger NOT 5 LIKE YOU SAID IN THE NAME BRUH. this place is liars. read more

Five Guys never fails to satisfy your taste buds. The Cajun fries are amazing. And the burgers were really good. They always give you extra fries which is awesome. read more

I go here all the time! Their fries and burgers are amazing. Also love how you can get all the different flavored sodas. Would definitely recommend. read more

Kinda over priced for what you get, but still better than fast food.Lots of options, but you'll pay for every single one.

Hamburger and fries rate a 5, but when we asked about gluten free that they advertiised, the manager seemed annoyed. A member of our party has celiac disease and they did wrap a burger in lettuce, but never changed gloves. Great burger, but not relaxing if you are looking to visit. read more

Friendly fast service, delicious fresh burgers & fries with lots of free toppings in just the right proportions (yum on the grilled mushrooms & onions). Highly recommend. read more

Amazing burgers and great atmosphere. May be a little pricy just for burgers and fries to some but it's def worth it. The burgers are delicious and toppings are fresh. The fresh cut fries is what really makes the place great on top of the burgers. Been here for three weeks and have eaten there for lunch every Saturday since we've arrived. read more

First time at five guys and was pleasantly blown away! Awesome hamburgers and loved that the menu was simple and straight forward. The fries put McDonald's to shame and the service was fast. It was refreshing to see a simple place that focused on the food instead of everything else. Clean, bright eating area. read more

This is the best burger joint ever. The staff are very hard working and friendly. They make a great meal and I love the atmosphere. EVERY time we come the store is clean and welcoming. Even when they are packed. We love 5 guys in Rapid city. read more

The burger I had was really great! However, I felt that the overall price of the food wasn't worth the value. Our fries were lukewarm, it took 10-20 minutes for our order to come up, and for two people it was almost $30. If I were to eat here again, I would get only a small burger. read more

Fun place to go ..alittle different then a typical burger place just sort of pricy for what you get

This is a great place homemade burgers and fresh cut fries. Malt vinegar provided for fries. A bit noisy. But most of that was everyone talking over the music. Fast service. Could be friendlier. read more

Looking for a great burger and fry joint? You've got it! Not only is their beef never frozen, their fries are hand cut. The portions are generous and the fries are share-worthy. The pop machine is super fun, too; create any pop combination you like (think childhood dreams coming true!). We eat here almost every time we come to Rapid. read more