Education on wearing mask and handling food with gloves need to be on going. This includes management/cashier who is touching his nose and face with gloves as he bags food. I'm glad there is transparency with this restaurant. read more

No, this is not In 'N Out or a Five Star restaurant that serves burgers (if there is such a thing). This is Five Guys, and it is fast food...and for fast food, it's really good! The menu is a bit tricky...so here's the breakdown: the little burgers are single patty and the burgers are all double patty, all the "fixins" are free (so load up), and you must order fries (a small will do for two people). Keep in mind, this is fast food...so don't go judging this burger against some Kobe beef burger with Foie Gras you had one time at some sports bar in Vegas. The lack of a clown head for ordering does not make this a classy burger joint. For fast food burgers, it really doesn't get much better than Five Guys! read more

I don't eat burgers often but when I do I eat five guys. FREE peanuts while you wait for your food Nothing better than this juicy burger with some Cajun fries I bring peanut butter when I come here to eat. Spread a little on the bun and it will change your whole perspective on life. read more

When they first opened couple years ago, they were really good ( fries , hamburger) . But now cajun fries is no more than a regular fries with a pinch of seasoning. It smells good but tasted like a regular fries. Hamburgers were ok. read more

Food was good. Awesome as always. Just had to make a note that the manager in between breaks was getting his workers huddled up and personally trained them and getting everyone on the same page and giving them hints. Cool to see in this day in age that a manager actually cares and all the employees looked happy with smiles on their face. 5 stars for the supervisor/manager read more

The place is set up like all the other ones. I love the fact that you can watch your food being freshly prepared!! The Burgers was great! Fries were hot and REAL potatoes. I made conversation with the crew and they were so polite. The manager Aaron made me a special kind of burger and it was great. I am definitely coming back for more and would recommend this place to anyone needing a great FRESH burger fast. read more

Five Guys - This is the special way my burger was cooked. Buttered and grilled. Wow!! - Burgers Near Me - Pearland, Texas

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The purpose of ordering online is for my food to be ready when I arrive. Placed my order online and the online system said ready in 7 minutes. I gave it 10 minutes arrived and they hadn't even started my order. read more

Great cajun fries and cheeseburgers were excellent! Food was hot and fresh and enjoyed our visit so much we went back the next day and grabbed another! The price is kinda high for a water double meat burger and medium fry but makes up for it in taste. read more

Kelton helped me get the right burger after I accidentally ordered the wrong on! Great customer service ! The restaurant was very clean, everyone wore masks, and the food was delicious! Thanks to Kelton and everyone who helped! Will be coming here again! read more

The food is fine here, but this location might better be labeled as 3.25 Guys... The young woman at the counter is *not* the warm cheerful welcome that Five Guys is known for having, two of the four prepping the food are really on top of it. And I'm pretty sure the prices went up -- 8+ dollars for a fast food two-patty burger? The burgers are good, but I can get a burger *and* fries at a sit-down restaurant with friendly cashiers for that price. My first experience at this location started with one of the employees sitting on the curb out front, apron and all still on, having a smoke. When I went in, the woman at the counter had an expression and attitude that exuded her distaste for customers coming in and expecting to do business there. Curt, eye-rolling, cutting me off before I was done ordering... Not a winning combo. There was only one guy at the grill (I knew a third was out front, but not sure about 4 & 5). I'm pretty sure he was new and hadn't gotten the tutorial on the other jobs yet, because when she yelled "2 patties!" He just started fumbling with the buns. I ordered without a bun, so the girl tells him "you don't need a bun" and he continued to fumble with the bun package and put a bun on the grill. When she was finished taking my order she looks back and says "I told you 'no bun' - she ordered it in a bowl." You could tell by his response he was totally mind-blown by the possibility of a no-bun burger. Also, no burgers had been started... I moved over toward the condiments and observed that it was a good thing I hadn't ordered a drink, since both trash bins, one of them partially dismantled, were rolled into the walkway in front of the drink station. Maybe Guy 4 was out at the dumpster with Guy 5? All of the sudden, excitement and movement commence in the kitchen! One very capable and cheerful cook is back there now, coaching New Guy (and by coaching him, I mean undoing the things he'd done wrong and doing everything himself while explaining). Another woman had shown up too, quiet, but working quickly. Smoking Guy eventually showed up too and got to work. Grouchy Guy (/Gal) kept taking orders with her previous gusto. The trash bins still sat unattended... I got my food, got back to the place I'm staying and realized they hadn't given me the mustard I'd ordered. No utensils and napkins like my usual location either. Bummer. Oh well. I was hungry, so I made it work. I went again after a week or two to give them another shot. All 5 Guys were there and working this time, two or three loudly carrying on as Five Guys cooks are known for! "This will be great," I thought! Then Grouchy Guy (/Gal) was ready to take my order, but I had a hard time telling at first, because when I walked up she just stood at the counter looking over my shoulder, not acknowledging me. Finally she looked at me with irritation, which I gathered was her cue that she was waiting for me to tell her what I wanted (the elementary teacher in me *reallllly* wanted to say "use your words, Honey...", but I didn't). As I started to order, the other woman walked up to the other register and asked her a question, and Grouchy Guy (/Gal) interupted my ordering by proceeding to converse with her colleague. Really?? Then she looked back and was like "What did you say?" I repeated myself and started again, and she interupted me again!! What. The. F...??? I should have just walked out then, but Hungry Cara tends to be more diligent in matters of acquiring food than Indignant Cara, so there I stayed. After being interupted a third time, I was finally able to complete my order. As I waited, the guys at the grill carried on with gusto. Once my order was ready, New Guy (who had the role of getting fries into the bag and calling numbers tonight) stood at the counter and meekly called a number (well, meekly in comparison to the kitchen activity and grill sounds). It took a couple times for me to hear him over the fun, but I went over and relieved him. I was smart enough to check for mustard this time (there wasn't any, but they got me some) and grabbed napkins. I still forgot utensils. Oh well. The two stars here are mainly for the food and for the one guy who really displays that service and fun attitude Five Guys became successful because of. I can forgive a new staff member not knowing all the ropes -- we've all been the "new guy" at some point in our lives. In the future, however, I will *not* be handing my money to someone who clearly would be happier if my money and I weren't there bothering them. It's where I cross the line. I need to branch out a little more anyway, I guess.... read more

My burger was just ok. I was expecting such an outstanding meal that maybe I over expected and ruined it for myself. The actual burger was ok but the fries were way too much. The seasoning they use was way too much. I found myself drenching my fries with ketchup just to mask that seasoning. I think I spent way too much for my meal and don't think I'll be back anytime soon. read more

Went here yesterday after doing a wedding registry and was exhausted. Paul took our orders and was so funny and helpful. He had us laughing and joking. Our burgers were soooooooo good. So glad we came! It was perfect and just what we needed! read more

I ordered for bacon cheeseburger and they gave me a regular burger. The bacon is missing and even the mushrooms that I added are missing. Took about 25 mins for our order to come out. So dissapointed. read more

I like this place a lot, they let you choose what you want on the burger and have lots of choices, the topping on the burgers are not extra which is a big plus. The cajun fires are probably the best I have ever had, a small order is fires is huge! they literally throw in extra fires in the bag on top of the already full cup. I am giving them 4 stars instead of 5 because the fires are inconsistent, I have had fries two times here where they were not crispy at all. read more

After hearing about Five Guys for years, I decided recently to give it a try now that Pearland has one of its own. I stopped in the early afternoon for a late lunch, so the crowd had past. As for taste, the burger was indeed really good. However, even with the double meat regular size that I ordered, it was really small. I didn't have a scale, but even with two patties, I'd estimate it was no more than a 1/3 lb of meat. Now, that wouldn't be so bad if it weren't for the price. I just don't feel there was enough substance to the burger for the prices that they charged. Other reviewers may consider this a "fast food" burger, but the prices aren't. So, while I wouldn't refuse an invitation to join some one there again for a meal, it's not a place I see myself seeking out again on my own. read more

We paid for our whole order, but we only got half. When I asked for the rest of it the fellow said he was at the district manager and there is nothing he can do. We only got half of what we paid for and we had to go somewhere else just so all of us could eat. Five guys can suck it! I am never coming back to customer service that is this terrible. read more

The food is good but the customer service is shit. I called in a order and had a rude little bitch on the phone with an attitude. Other then trying to order the food is good. read more

Stopped in during a heavy rainstorm. I've been to Five Guys plenty of times, but this was my first time at this location. The place was pretty clean. I typically expect peanut shells to be all over the floor, but this was not the case when I came in. I had no issues with customer service, and the food was as expected and exactly what I ordered in terms of toppings. Delicious, large and juicy burgers with super yum cajun fries. I always get a little hamburger and a large order of cajun fries, and that's just enough for me. The employees didn't judge me for asking for extra cajun seasoning to sprinkle over the fries when I warm the leftover fries at home. I will come back to this place when I get a craving. Based on the other reviews, it seems like the service you get is conflicting. I hope I will have the same experience as this one when I do come back. read more

Arrived on a Thursday night and found only two people working the store and a big line. The person who took your order would go grill the previous order while customers waited. He was ringing people up as their food came out. He said "we don't have a grill man." I don't know what the deal was, maybe a mass sick out, but this was not acceptable to have two people working an entire five guys. Restaurant should have been closed with this staff level. read more

If you like expensive fast food and small burgers then go here. Whoever told me this place has the best burgers should be smacked. Go to whataburger across the street and get your money's worth. read more

Hey it's a lil hood I must say lol. But to be fair the quality of the burgers is pretty consistent with the other locations. Very expensive as always but it's a change up from Whataburger read more

While I like the food here, $15 for a smallish, thin, double meat burger, fries and a bottled water is ridiculous.

Love five guys but this time my burger was wrong and the patty were small. I expected more and better service.

The burgers are great - fresh ingredients. I absolutely love the cajun fries and I often go just to get an order of fries alone!

No flavor. None. Just wet buns from greasy patties. Fries were great, but burger was barely worth eating. I was starving, so I ate most of it. read more

Food is good but customer service is nonexistent. Food is the only reason for the rating. Most of the food places in Pearland have poor customer service and this place is no different. read more

I really like 5 Guys, but this location is the worst. The last time I went in, I turned around and left before ordering. There were 4 people horse playing with an employee at the front counter by the register. They were extremely loud and obnoxious, with the employee being the loudest screaming out "heyyyyyyyyy!" while performing dance moves. Never again will I go into this unprofessional establishment. I'd rather eat McDonalds. read more

Usually very consistent but today the kitchen seems off their game. Orders are taking way too long to fill and the soda machine is not working properly. Nobody behind the counter seems too worried about either problem. Noticed right after making the post that they have a repair man from coke here. Interesting that they are selling sodas knowing that the Maxine isn't working correctly. read more

Cashier looked pissed to be working, and did not pay full attention to our order. Later on had to go back up and ask to have it fixed due to her lack of concentration. read more

Delicious burgers, and I personally have always had my orders done right. It's pricey, but that's what you pay for a good burger and fries. All that said, yeah, the register is primarily worked by bored teenagers who would rather be with their friends than take your order. The food is good enough for me to ignore any less-than-perky customer service. read more

My burger was amazing. It tastes like homemade goodness. And they clearly advertise no preservatives which gives me peace of mind. The staff was very friendly to me. The service was a bit slow but I can't complain when you can see them making your burger from scratch and putting in fresh fries. The ONLY reason why I didn't give 5 stars is the price. $11 for a bacon cheeseburger and fries (no drink). That's crazy pricy but I can't say that it will keep me from going again. It's a dang good burger. read more

Pearland location: Started with the order being wrong. Not sure how you hear all the way for two of the burgers. Asked for a regular fry and was charged a large fry. Knats are swarming around the drink stations. Workers all with hats only no hair nets. Went to the restroom to wash hands and saw a dust pan full of trash. They need to get it together! I used to live this place but it was rather a dissatisfied visit. read more

Decided to eat here after leaving without ordering from the Longhorn Steakhouse and was aggravated but after the great service we received, the delicious, juicy burgers grilled to perfection, fresh jalapeños, toasted buns, amazing Cajun fries and a few laughs from the staff, I'm happy to have found this hidden gem! Definitely recommend them if you're looking for a good burger and awesome service. read more

The burgers are delicious but a little too pricey. A simple lunch consisting of a burger, fries, and medium drink can run you 11-14 bucks. Once the meal is finished you may not feel like you got your money's worth. read more

The best hamburgers I've had!!! They are like home cooked burgers....not the fast food type. Service is fast and the bucket of fries is huge...def could feed about 3-4 people! The burgers are usually double meat...but I get my burger single meat! it reminds me of an old diner from the 50's. I just love this place and if I were the skinny type of girl who could eat whatever she wants...I'd be here more often LOL =] read more

My niece came in town from Michigan she never ate at Five Guys before. We walked in and was greeted by the cashier and the cheif they were friendly and helpful with making a selection. The burger was AMAZING! read more

For starters, when you walk in, it's organized and there isn't a bad vibe from the employees. Five Guys is honestly one of my favorite burger spots. The only thing I would say is upsetting is how busy the area gets with chipotle next door and that the peanuts are everywhere when people don't keep up with their kids. I mean the staff goes and cleans it up immediately after though. The service in general is great to me. read more

Hands down best burgers I've have tried. Only problem was that the fries weren't as good.

never ever come back here again. food was fine, regular 5 guys som fn idiot at the grill had his fn pants down showing his under pants!!!! i wonder what the health department isngonna say when i call them tomorow!!!!!!! incredible disrespect. read more

We arrived for lunch and were promptly greeted. Our food arrived in around 4 minutes and was very hot and fresh. The burgers are a tad pricey, but the quality was very good. Parking at this restaurant is a tad tight. read more