Stopped for lunch today. We had burgers and fries. The restaurant is bright and fun. Music was loud but did not hinder talking at our table. Staff was friendly and the burgers and fries were delicious. Love you can customize your burger. The hamburgers are huge. My daughter got the little hamburger which was still big burger. She got hers with grilled onions, mayo, grilled mushrooms and jalapeños. Mine was tomato, pickles, grilled onions, grilled mushrooms and mayo. My husband got his with lettuce mayo onions and tomatoes. They were cooked well and the juices dripped from the burger as we ate, so grab plenty of napkins it is worth it! read more

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Manager is kind and food is always hot and fresh. Plus establishment is super clean. Recently had a good experience with a pick up order.

Great food but expensive! Everything on the menu is amazing and they are fast especially everything is fresh!

Food was amazing it tasted fresh and the fries where so good.Service was alright we got our food fairly quick.The ambiance was amazing we loved the mood. read more

I just took my two children there to eat and myself and my order was $67 and all I had to pay with was a $100 bill and they turned me away. Young inexperienced millennial manager said that it was corporate policy that she could not accept my $100 bill as a legal tender. I told her that I know it is not corporate policy because I had just taken my kids to the other location the previous day and they accepted my money with no problem. I would've understood if I had a 10 or $15 order but my order was $70. Not acceptable! read more

I've eaten at Five Guys many, many times over the years. The burgers are really good, but I don't think they're the best. As other reviewers stated, their price point is rather high for what you're getting. I can pay an equivalent or lesser amount for a burger that'll vote better in a blind test taste. On many occasions I thought to myself how over priced my meal was as the employee called out the cost and I handed over my payment card. The fries are really good, but I also agree that they go overboard with the amount of fries they give. I rarely ever eat half the amount given. I ordered the hotdog on my last visit. I've tasted better in the past, but it satisfied. This location has outdoor seating, which is nice, especially if you don't want to sit in their cold restaurant. I've found many of their locations to be cold. I've always found the customer service to be good, including this New Albany location. The employees were very friendly and prompt with providing service. read more

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I don't eat hamburgers very often so I didn't realize how true recent reviews and articles are about Five Guys. Service was good. The tables were dirty tho. Food was average (decent burger with droopy fries half in the bag). The meal definitely wasn't worth the high price! Dine-in music was too loud; it could be heard out in the parking lot. I've no interest in returning to Five Guys for another meal. read more

Always good food, good service. May have to wait in line because they are so busy. But you can always get your drink, have a seat and eat free peanuts while you wait. read more

What you need to know about Five Guys is that when I go there I eat enough food for five guys. True story. I love the cajun seasoned fries and the burgers are among my favorite of all time. Speaking of fries, nobody does "surprise fries" better than Five Guys. BTW, "surprise fries" are the orphaned fries left in the bag that have fallen out of the fry container. It's been my experience that Five Guys will give you an scoop of extra fries in the bag just because they're nice guys. The restaurant is clean and the service is fast and friendly. I do feel like the price might be a little high for a burger and fries, but the portions are large (especially the fries!) which helps bridge that gap. Pro tip: However much ketchup you might think you need, you will always need more! read more

The food and service was great but the music is too darn loud. Can't hear we other talk.

"This better be a damn good burger for $11," I said as we sat down at our table. And, you know what? It was a good burger; just not for $11. That $11.10 included the small cheeseburger, regular fries and a regular soda. The burger was very fresh and reminded me of In 'N Out on the West Coast (though that joint will give you a meal for under $6). You get to choose as many toppings as you like which is nice. The bun suffered under the strain, but it held. There are a ridiculous amount of fries in a regular serving. You get a cup of fries (that's enough, thanks) and then they take another scoop and just drop it in the bag. I'm a little compulsive, so I kept eating fries until everyone was done and they had to tell me to stop. The fries tasted fine on the whole, but many are soggy with oil and they were EXTREMELY salty. Service was fine, but I didn't have the overwhelming experience that some of the other reviewers experienced. Overall, food was good, but definitely not a good value. I'd put 5 guys slightly above Wendy's in the taste dept, but at twice the price it is tough to justify. read more

I can't believe I've never been here before! A little pricey at $30 for two bacon cheeseburgers and fries, but it was totally worth it. We waited about 5 minutes on a friday afternoon which isn't bad. They really do give you a bag of fries. I got cajun fries and they were just the right amount of seasoned. My burger was perfectly cooked and cheese melted. I'll be back for sure! read more

Five Guys - Burgers Near Me - New Albany, Indiana

I just ate here for the first time a week or so ago. Why did I wait so long? The burger was the best in this area. The fries were pretty legit too. They service was to be expected from a group of young boys. But man that burger. Thick, juicy, well done but not over done. Creamy melted cheese. The fries are huge! You can share with two people. I want to try the Cajun fries next time I go. read more

Service here is pretty much the same as always. They are pretty nice and courteous. Our orders come out pretty fast and always fresh! One of my favorite burger spots! Gonna enjoy this meal! read more

Five Guys - Burgers Near Me - New Albany, Indiana

Only visit maybe 4 times a year, but here today and once again so impressed with how everyone is always working. Once the cashier was done taking our order he went out and started sweeping the dining room. And 5 mins later when someone else walked in a line cook stepped up to be cashier so they wouldn't have to wait. A clean, kid friendly place with excellent burgers and fries. Nice to have somewhere that takes pride in what they do. read more

Excellent place for a delicious burger & fries. The burgers are cooked well & served hot & loaded with plenty of toppings. Fries are like the ones my mother used to make. Don't look at the bag they are placed in though. Dr. Oz show voted this burger best out of fast food. Music is great. Mike & I split a single cheeseburger fixed all the way minus the onions & a small fry , & it's enough for both of us. read more

Five Guys - 1/2 single cheeseburger all the way minus the onions, fries & a Coke Zero - Burgers Near Me - New Albany, Indiana

OMG ! where do I start . I absolutely love it . I got a big bacon cheeseburger smothered with onions and extra mushroom mayo lettuce pickles and tomatoe . It was delicious . I wasn't a very big fan of the fries although I don't typically like those kind of fries anyway(I don't eat Penn station fries either) when I walked in I noticed it was pretty clean and upkept . Although I did see some ants at the drink station . I told the guys behind the counter and they quickly wiped up the stickiness and sprayed some bleach on the counter . The price was a little steep . But it was very much so worth it . I will definitely be returning in the near future . My son doesn't ever really eat red meat but he enjoyed the burger he got as well and he ate all of it . That's another star right there . If you want to pay a decent price for an AMAZING BURGER this is the place for you . Its not as expensive as bubba's or RR so it's definitely worth it for a burger of the same if not better quality ! read more

Five Guys - Trying for the first time ! Smells delicious ! - Burgers Near Me - New Albany, Indiana

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Absolutely Amazing!!! Quick and efficient. Doug and I so love a good burger and whereas he eats at the Middletown establishment at least once a week, his suggestion this weekend was Five Guys. First off, I loved the lighting, you can really see everything, so clean! Free peanuts and freshly made " right in front of you" burgers...so good, so delicious, moist and rich. read more

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It has been forever since I ate at a 5 Guys, last time was in Florida. This time it was just ok. My kid liked his hotdog but didnt eat many fries. Me and my husband agreed that the Chillburger in town is better. My husband said his Coke was flat too. read more

Second visit. First review. Maybe it's just me but I wanted to like this place but to me it's nothing special. My burger was overly salty and the beef didn't seem very high quality. Reminded me of typical fast food variety. I like you can add free toppings your way but for the costs I feel like there are better places around. Overall decent but not worth what it costs in my opinion. read more

I've been to a few five guys around the country and they are all about the same layout. It is clean inside with plenty of seating. The burgers here are great and prepared to order and the fries are fantastic. Get the Cajun fries to spice it up a bit! All the burger toppings are free so load up! The prices aren't bad either! read more

Five Guys - Burgers Near Me - New Albany, Indiana

I've eaten at the New Albany location since they opened several years ago. The food is good, but pricey. Overpriced in my opinion. That's why I only go The a couple of times a year. The past 2 times I've been there, customer service has been lacking. Today was the worst. I walked in and was admittedly in an indecisive mood. I'm 30 feet from the counter still, when the guy yells " at hat can I get you?" I replied that I wasn't sure yet. So he stares, literally just stares at me. After a minute or 2 I decide against a burger and decided to order their fries to go. When I told him my order, he just stared. Then said " that's it? Seriously?" I said yes. He said don't you want more, like a sandwich? I said " no, just the fries" His reply was " alright so guess, if that's all you want." I said, on second thought, I don't want anything. Not if I'm going to be treated like this. Went to Chic-Fil-A next door. Update - I did contact their customer service. I just wanted to pass on my experience. I DO not want anything from them, nor would I accept it. My wish was that the experience would be better the next time I go there. Now I don't think there will be a next time. I never heard back from their customer service department. Even left my phone number. I guess that speaks volumes for what is going on there. That's okay. I really enjoyed my meal at Chic-Fil-A that day. I had forgotten how good their food is. read more

$6.50 for a cheeseburger is a bit pricey. The bun can't handle the toppings, which fall out, and the bottom bun gets soggy. The " grilled" onions and mushrooms were actually sauteed. Fries are generous, but greasy and limp. For the price, not worth it. The place is clean, staff is efficient, and you do get free peanuts to munch on. read more

I miss In-N-Out like I miss old friends. I've heard so much hype and comparison since I've been in Louisville and it was truly disappointing. The burgers were alright, but nothing special. The fries were meh. In price, quality and speed, five guys rates above fast food, and below an Applebee's. Is there really any need for a restaurant between the two? For the record, the staff was super friendly and helpful. read more

My family always goes to five guys and usually has good food but I just picked ours up and my burger had layers of ketchup.....a swimming pool of ketchup in between each topping...I couldn't eat it. read more

I am not a huge fan of fast food of late. I cannot think of one trip to the "Big Five of fast food" where we have received our order where it was hot, fresh or more importantly-the order was correct in the last few years. Thank goodness there's an alternative. When we want a burger and fries; we head to Five Guys. The burgers are fresh, made with real burger (not pre-pressed, frozen patties made with goodness knows what) and cooked and dressed to order. You choose your size - one patty or two- you choose your toppings from an extensive list and they put it together for you. Even the buns are fresh! The burgers are priced by the patty, no extra cost for the toppings. The fries are fresh cut and fried in peanut oil. You can smell them as you walk in the door and it makes your mouth water. Your fries come in two sizes; small and large. Small easily feeds two hungry people and large can go to four. They also offer kosher grilled dogs - hubby is a fan- and veggie burgers as well as your standard assorted fountain beverages. While you wait, they have boxes of peanuts that you are welcome to dig into to pass the time. Then there is the staff. As you walk in the door, you are greeted from the grill. The counter person is always polite and acts like you are the only person in the store that matters. Every time we have been there, someone has been cleaning the dining area and it shows. Tables, floors, bathrooms- always clean and stocked. When you leave you get at least one "Goodbye and thanks for coming!" These folks care about their customers and they want you to come back. Next time you are hungry for a good burger and fries- check out Five Guys, you wont be disappointed. read more

Haven't eaten here much, but I must say, I love the burgers. I love that you can get unlimited toppings and can mix it up. They serve you so many fries that you only need one order for 2 people! Awesome! They are a little pricey, but if you share the fries it helps the price. Also, we have a very picky child who won't eat burgers. Selfishly, it would be nice to have chicken fingers on their menu. I do realize that it is a burger joint though. read more

Love this place. Best burger you can find. It's not overly messed up with sprouts and all that. Just meat, cheese and their lettuce and all the dressings are always fresh. Highly underrated. Friendly staff too. read more

Not a cheap burger joint, but ingredients are fresh and high quality. I enjoy it every time I go. Staff has always bee friendly, meal is reasonably quick, and always delicious. read more

Oh my goodness, oh my dayum. :) (Look up Daym Drops on YouTube -- love that guy.) I also love Five Guys, though it is kinda expensive and you have to wait for your food (but that's because it's freshly made). I miss the Charlestown Road location but this one still offers good service, fries and burgers. Love the variety of toppings, even though I will always get the same ones every visit. Sigh. read more

The rating would be higher I'd the workers didn't look so angry. They didn't smile and continued to look at me like I was crazy when I asked them to put one burger in a separate bag since It was for two different people. they just handed me an extra bag and told me to do it myself. The food was good and hot although expensive. I would return with hopes the workers weren't so pissy. read more

Walked in a Sunday at 12:15 and was turned away because the fryers were not ready. Was here a mouth ago and was also turned away for fryers being broken. 0/2 just trying to get in the door. I'm done. read more

The best burgers and the most incredible fries period. Love how they dump extra fries in your bag. Always clean and staff always friendly.

This is a good stop for the most part. The only complaint I have is that the employees never smile and the music they play in the restaurant is way too loud. read more

Next best burger compared to my all time favorite of In-N-out. I love the condiment options and the Cajun fries.

Burgers are good but 12 bucks for a burger, regular fry and regular drink is a little pricey for fast food. They do give you a redick amount of fried though. read more

As always, the Utopia of Burgers! Simply delicious, without all of the crazy fanfare of so many other Burger places. And the fries: nobody can beat 'em. All of that, and great friendly service, too! read more

Friendly service. Great hamburgers and I LOVE their Cajun fries.

I was very surprised at the cleanliness and attention to detail in the afternoon, after the lunch rush. My wife and I came when it was not crowded -- maybe a few customers in the dining room with trash on the floor and tables, tables not cleaned, our order was not what I asked for and we noticed one employee on their cell phones texting while (I think) they were on duty. What's with this? Four guys standing around when there was much to do. My wife and I are sorry about this situation and we are considering finding another place to eat. We sat there at our table for over 20 minutes with no effort made and the dining area a rather mess. This was not what we expected when eating out and I refused to bring this basic task to anyone's attention. Now, my question is what's going on in the kitchen or grill area? You decide. read more

Customer Service is as good as the food, and the food is reminiscent of a wonderful little burger joint in California called In-n-Out. Their burgers are so sloppy when you drive through, they put them in a little box lid to corral the mess. I am so happy I found a similar slice of heaven. The french fries are literally to die for. And the employees and so nice, very enjoyable, I am so happy I finally went in. Thank you guys!!! read more