Very disappointed in this experience with 5 Guys. Ordered online, given a 9 minute prediction for order completion, rushed over to store to get a hot order back to hungry family, notified that order was completed about 15 minutes after order was submitted, talked to 3 different front counter workers and finally got order a little over an hour from when it was ordered online and 50 minutes after their online app notified me that order was completed. And when I got the order home to the family, two of the burgers were wrong. Fries were good, burgers must have been for someone else's order. The manager informed me that their online orders were not coming through for some reason. Would have been nice to know when I first arrived. We will not use online order again; will hesitate to revisit since there are a lot of places in the area to get a decent burger. read more

Ratings juggernaut Zagat released its restaurant survey results on Monday. Topping the list for "best burger" was Five Guys Burgers and Fries. This peaked our interest. We have visited the restaurant before but decided to take a closer look on what made them #1. Five Guys is located in the Mount Pleasant Towne Center on Highway 17. Its location is a bit off the beaten path. If you blink, you'll miss it, but hopefully you won't. Décor-wise, the restaurant isn't very special. It's a red and white theme, with tiled walls and hardwood floors. Framed articles line the walls and mounds of bags of potatoes steer you toward the cash register. The menu is also very simple - burgers, fries, hot dogs, grilled cheese and a veggie sandwich. That's it. The ordering process is also not tricky. There are 15 free toppings that you can select to customize your burgers. Burgers are served as either "Little Hamburgers", one patty, or just "Hamburgers" which consists of two patties. We have never ordered anything more that the little burgers and they are a meal in themselves. Fries are ordered regular or large, and the portions are massive. A regular size was easy to split, and we could have brought friends. Soda is offered in two sizes and is refillable. On our recent visit we ordered two Little Cheeseburgers (we've had the bacon as an add on before, you should pass on it...), fries, and a soda to split. Total dinner tab, $13.76. But wait there's more. To pass the time you can munch on free fresh shelled peanuts - What's not to love? Your meal is picked up by the number on your receipt. You can then go to the condiment bar to get ketchup, vinegar, etc. Easy to use, and like the rest of the restaurant - right down to the restrooms, spotlessly clean. Everything about Five Guys is simple. Maybe that's the magic. The management is to be commended on their staff. It's very diverse and the team is also very friendly. Most importantly, they all seemed to be very happy to be there. They made us feel very welcomed - all this for $13.76. It was a 5 napkin dinner. Phil Mickelson may have recently converted to a vegetarian, but it's not for lack of a great burger. Maybe he can have the veggie sandwich?? read more

Five Guys - Front of 5 Guys - Fast Food Near Me - Mount Pleasant, South Carolina

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I am a long-time fan of Five Guys so imagine the disappointment when I received the products I ordered at this location today. First off there were way too many people behind the counter. Seemed to be too many cooks in the kitchen. The counter staff were busy socializing to take my order in a timely manner then were also checking their cell phones. So ok Then the food was not to the Five Guys standard I am used to getting. The fries were under-cooked. One other customer too hers back and received a refund. And OMG salty. Way over salted. The juicy burger I expect was dry as the desert. Poorly assembled and just downright wrong. My first and last stop at this location. read more

I love five guys. I really do. Their stuff has been the same for the last 15 years. Just ask them. All of the accolades on their walls are from 2005 to 2010. Anyway, my reason for writing is this. The large fry, which cost six bucks, used to be large. Now it just fills a 16 ounce paper cup. The calling card of five guys was to look in the bag and say, wow, look at all those fries. Now it's just a disappointment. Is it just this location? Or has five guys instituted a rollback in the fry quantity? Inquiring minds want to know. read more

I am from california and have always been asked if our famous in & out burgers stand a chance against east coasts five guys. My husband and I go to five guys for my first time ever the service is very friendly automatically will holler a greeting once you enter the door. My husband is known for ordering unique orders such as the 6 pattie Burger and manages to conquer it each time. Their menu is varies to your own personal likes. I personally get the grilled mushrooms, grilled onions and lettuce. I like all the variety of different options. Did I mention you can help yourself to as many shelled peanuts that your heart desires! The one thing you have to get\try are the Cajun fries. I love them. If you are on a diet take a break and try five guys. They have a unique portion to their fries you get a cup measured to either reg\lrg and they also over stuff and get extras in your brown bag. The question is five guys better than in & out ;fries = five guys won ;burgers = in & out won But even though I'm away from west I do enjoy a good lunch at five guys. read more

Five Guys - Cajun fries - Fast Food Near Me - Mount Pleasant, South Carolina

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Ideal location before taking the Highway 526 towards North Charleston. Very nice customer oriented people in Five Guys It was a Christmas eve, Still they all the guys were enthusiastic, cares and Veggie Burger and Fries are awesome. They always give us extra groundnuts free of cost- that was nice. This is a good place to hang out-you can sit outside also Motherinlaw Mrs.Neelam Sinha loves French Fries from Five Guys We visited on 12/24/2012 at 15:37:30 pm eastern read more

These people don't answer their phones any longer when the night shift is in; I work in the area and leave myself enough time to pick up my dinner on the way into work and fused to get through all of the time; not any longer for weeks now (fall of 2022). I finally asked them if they still answer their phone and she said oh yes, we just had a major rush. There was one person in there. One customer, and I arrived 7 minutes later. And there's NEVER more than 1-3 customers at the time I call and come in. This is unacceptable; I will find another burger place to go. read more

every time I order here I have a hair in my fries. it is so awful I am tired of coming here and not seeing p use hair nets

If the burger wasn't so damn good, it would be 1 Star tonight. Went to grab some food on the way home, and a burger from Five Guys was calling my name. I was really looking forward to sharing a small fry with my wife too. But that wasn't to be . . . because "they didn't get a truck today." Seriously. That's what the guy at the register told me, at the end of this exchange: Me: "And a small fry." Guy: "We don't have any fries." Me: "You're kidding me, right?" Guy: "No. We didn't get a truck today." That is the worst excuse ever! There are WalMart's on either end of town that have frozen fries. Not as good, yet it's better than no fries. There are also other restaurants, including Five Guys, in town that probably ordered the right amount of fries, because their leadership knows how to run with correct inventory. If there was good leadership, they would have fries. Bottom line: Strike One. There is no Strike Two. There are two many choices for food in the Chas area, and as good as Five Guys Burgers are, they are not THAT good. Please order enough fries next time, Five Guys. read more

Five Guys is the only way to satisfy my occasional fast food burger craving. The burgers are leaps and bounds better than the other chains. Order it with your chosen toppings and our orders are always correct. Great fries. Friendly and efficient service. Skip the drive through chains. Parking is easy. Get it to go or sit at the inside tables or under an umbrella outside. read more

Five Guys - Fast Food Near Me - Mount Pleasant, South Carolina

Good stuff as usual. But when I ask for double BBQ sauce I really mean it. I got a little. ;)

OH. MY. GOD. I'm obsessed with this place. I can't get enough of it. If I could have their burgers and fries everyday I'm pretty sure I could do it. No, I'm absolutely sure I could swing it. The burgers taste like they're grilled in your backyard, but better! And the fries.....sweet heavens they are amazing. Ladies - make sure to say you want a 'Little Burger.' Otherwise, you'll get the double decker! Bonus points for this place because you can munch on peanuts while you wait for your food. read more

What can I say about Five Guys that hasn't already been said? Not much. They're super tasty burgers and pretty much the only time I crave a burger, it's a Five Guys burger. One time I went in there and wasn't really hungry enough for a burger, so I decided on a grilled cheese. And wow, they even have a good grilled cheese. It's not amazing, but for $3 I'd be hard pressed to find a better one. Also, I made the mistake of getting jalapenos on my burger one time only to discover they use raw jalapenos that are crazy hot. I couldn't finish my burger because my mouth was so on fire. And I really like spicy foods. Maybe it was a one time thing, but I didn't want to try again to find out. Another thing I've found out the hard way is that burgers should ideally be eaten within 15 minutes or else they tend to get soggy wrapped in the aluminum foil. Just today, I walked in to find out that they FINALLY added a "little" option for fries! This is huge, people. Even with three people, I'd often get just one regular order of fries and we still couldn't finish them. For the price, I don't think you can find a better burger with fries. read more

An awful mess of a burger and limp greasy fries for $12. This place used to be good. Shame.

Steer clear (pardon the pun). This Five Guys has really gone down hill. The speed metal is blaring, the employees are clueless and the food sucks. Buns are stale, burgers are over cooked and the fries taste like they've been swimming in old oil. Someone needs to phone in a wellness check on the franchise owner, because this once great location has fallen on hard times and no one seems to care. read more

I have heard a lot about this place over the last month or so (mostly from my friend Mosby), however before that I had never even heard the name before. In case you also haven't heard of them: they started in VA in 1986 and only had 5 locations in that area between then and 2001. After that they started selling franchises and now have over 300 locations. I have to say I really like the fact that it's still possible for a small restaurant like this to become so successful and actually compete with the larger chains. Their claim to fame are their amazing burgers and equally amazing fries. This is a good thing because that is basically all they have on the menu (they sell hotdogs too). You pretty much just pay for the burger (w or w/o cheese, # of patties, etc...) and then you can pick from any of the toppings they offer to add to the burger. They have probably about 20 different toppings and if you were feeling really brave you could add all of them for no extra charge, however I wouldn't recommend this. They don't have any pre made patties and never actually freeze their hamburger, and the fries are made from Idaho potatoes that are stored in sacks dispersed throughout the restaurant...a nice touch I thought. Ok so I ordered a cheese burger with lettuce, mayo, ketchup, mushrooms, and bbq sauce. I also went ahead and made it a combo and got a drink and fries. Total was about $7.50 which isn't too bad, only a couple bucks more than McDonalds would have been and about the same price as Hardee's. So then I just had to go get my drink and then wait for my order to come up. When it was called I was presented with a plain brown paper bag which I thought was fairly charming. So after unwrapping it my first thought was "this is what a burger should look like". The bun was slightly mashed down on the patty, which btw looked like a real patty and not something cut on an assembly line (that's because they are hand made in front of you). Oh yeah and amazingly the cheese actually covers the entire patty...amazing. Now I have had burgers at many many places. I would say burgers are probably tied with sushi for my favorite meal, so every time I go somewhere that looks like they have good burgers I order one. My favorite place to get burgers has generally been Fudruckers and although I have had burgers as good, I had never really had a better one (other than ones I make of course :) )...until today that is. I just have to say that 5 Guys is amazing, the burger is nice and juicy and amazingly it actually tastes like hamburger (instead of meat flavered reconstituted cardboard). The fries are equally good with just the right amount of salt and the skins still left on. All in all this was well worth the 15 mile (about 25 minute) drive it took to get there. Despite the fact that I felt a little sick from eating it so fast I could only feel sadness at the fact that my burger was now gone :(. Oh well guess i'll just have to go again soon :)! So basically if you happen to have one of these near you (there's a store locator on their website: www.fiveguys.com) just go, you won't be disappointed...unless of course you're on a diet, I don't even want to know how many calories I just ate :D. read more

This is an average place, soft and tasty meet; but don't get your hopes up, this is not In and Out Burger...not even close!! Nice, clean place and very friendly staff. Would I come back or recommend the place in lieu of missing In and Out Burger in Charleston, sure! read more

The dirtiest worst run Five Guys I've visited! Maybe 3 customers in the store so service being slow cannot be attributed to rush or time to prepare 1 hamburger and fry. Worse yet was the greasy slippery floor that did not appear to have been mopped any time recently. The same for counter tops and tabletops! At one point an employee pushed a broom around but not once did anyone attempt to wipe tables or countertops. The look of the 3 employees that I saw was a blank stare, even when I mentioned there weren't any clean tables. The only reason we stayed was because we walked there while doing business nearby. I mentioned the conditions to locals and they said it has gone downhill every since new management has taken over. New is not necessarily recent. This franchise should be pulled before tourists think this is how all Five Guys operate. read more

I would give this restaurant zero stars if I could. I ordered on the app tonight. They had no problem taking my money, but when my husband got there to pick up our order, they said they closed at 8:00 tonight. They told him to tell me to go on the app and get my money back. REALLY? How exactly does that work. There is nothing on the app that says, "This restaurant closed early tonight so click here to get your money back." I cannot believe that they did not refund him the money. I won't be frequenting Five Guys in Mt. Pleasant again. Customer beware! read more

Always fresh and always delicious, Five Guys has the best fast food burgers in town. The burgers are always cooked to perfection and the fries are overflowing. Service is great and with a smile. Just remember that a hamburger is a double and little burger is the single. read more

Five Guys - Fast Food Near Me - Mount Pleasant, South Carolina

I made the mistake of putting online order in wrong location and thought it was this one. However, they fixed my mistake and cooked the order for me and just cancelled the order at the other location. Great way to handle situation. Bacon cheeseburger was cooked to perfection and Cajun fries were great. I'll make sure i put the right location next time i come back! read more

Good freshly prepared food. Fries are the best. Pricey. Service is always friendly and quick.

I don't eat fast food. Ever. But five guys is different. Their burgers are simple. But oh so good. I like how they are fresh and quick. I usually get a little cheeseburger which is so perfect for me. I get the little fries too which adds onto the goodness. The line goes super fast and it's always busy. read more

These burgers are amazing!! I think I am addicted! The ingredients are fresh & delicious! The only complaint is no matter if the order is to be eaten there or taken out it is given to you in a paper bag. But I can deal with the bag for a burger that good! read more

Delicious and convenient, one of those places that kind of is what it is. It's definitely better than your average fast food burger, but it's also not quite as quick as a drive through and a little more expensive than most other burger joints. Their "little" burger and "little" fry are a good sized portion but even ordering the minimum you still end up paying nearly $10 for a "combo" that doesn't even include a drink. There's lots of seating inside and out which makes it easy to find somewhere even during the busiest times. They do cook to order though so if the line's backed up there is likely going to be a little bit of a wait time between when you order and actually get your bag. read more

Alas, there is no In N' Out in South Carolina but 5 Guys comes close. Good, huge burgers. Wish they had milkshakes. MUCH better than a McDonald's or Burger King for about the same price. The staff at this location are friendly and quick. Recommend. read more

You'll want to skip this location. Burger was a mashed up mess and didn't match my order. And $12 for a burger and fries at a fast food joint? Puh-lease. read more

Good fresh grilled burgers. The little burger is usually plenty. They go nuts with fries so one order easily covers 2 people. Free peanuts while you wait read more

Five Guys - Menu - Fast Food Near Me - Mount Pleasant, South Carolina

I placed an order for my husband to pick up. When he arrived, at least 10 people in line were not wearing masks. Keep in mind that the grill is less than a few feet away from where you order, no one was eating or drinking while they were waiting to order, and our town still has a mask ordinance. Further, the restaurant itself does not allow indoor eating so everyone should be wearing a mask. My husband talked to the general manager. The general manager said he was overwhelmed and to contact corporate. My husband left the contaminated food at the restaurant. Makes me sad because we ate there at least twice a week because it is one of our favorite burger places. read more

Great place for burgers and fries. The burgers are freshly made to order (no frozen meat) and the toppings seem fresh as well. They offer regular and Cajun fries, and as long as you're not afraid of a little spice, Cajun is a must. This location is relatively quick and clean, and like most other locations, they offer peanuts while you wait. Big downside is the price. These days, if you want a full combo, it's $11 minimum. read more

Their online order is terrible. I waited 1 hour in the store and checked with the workers 4 times before I got my order. I was not the only person waiting for so long. Several online order customers were there waiting. They really have serious issue on processing online orders. If you want to order, do it in store. During my one hour waiting time, I kept seeing customers came in, ordered in store, got their orders, and walked out before me. None of their workers cared about why some customers just kept waiting there while some got their orders quickly. It's a terrible experience. read more

This place is a mess. Continues to go further and further downhill. Slow and disorganized. It's sad, this used to be a great location with great management. read more

This place is getting sloppy with their service. Last couple times they either get the order wrong or in this case today forget fries! You'd think staff would master the art of pushing the fries button on the register. read more

I have been to five guys pleanty of times but not at this location and i probably never will again. i love the chain but hate this location. i ordered my food to go so did not notice how horriby undercooked my fries were until i got home. soggy and room temp. such a waste conciderimg there was a lot in the bag, i ate maybe 3. i also ordered a little cheeseburger with the works. the patty was depressing. usually when i get a burger from five guys i eat the entire thing, with this purchase the patty was gone but i still had a couple bites left of bun. quality does not meet their standard. pick it up. read more

If you're a health nut, you should probably look past this review and go on to a grass restaurant because there is absolutely nothing healthy about this food...and it tastes so darn good. For such a small restaurant, 5 Guys definitely has room for all their hungry customers and cranks out burgers and fries like crazy everyday. Their food is to die for, they have free peanuts to snack on while you wait for your order which only takes about 5 minutes total. The employee that packs the brown bags for your order is always friendly and even rushes to your table to deliver your food. Excellent selection of drinks including Cream Soda and sweet tea. You can always expect to get a bag of fries as well. Order a small fry and you will get enough to feed you for a week. This is the way ALL burger joints should be. Friendly, GREAT customer service, your food is cooked right behind the counter so you can even stand and watch them make your burger or hot dog. 5 Guys is worth the splurge even if you're on a strict diet - allow yourself to bask in burger bliss for a little while and treat yourself to a 5 Guys burger AND fries. Location: A Pricing: A Atmosphere: A+ Staff: A+ I honestly cannot say anything bad about this restaurant. I have always had excellent service and always an enjoyable experience. read more

I love the burgers and hotdogs here! My go to lunch place when in the Town Center. Burgers are fresh and made to order. The hotdogs are large, sliced and seared. Great toppings to choose from. Not cheap, but delicious! read more

Great burgers and plenty of room to sit. Including a outdoor patio. Place is kept clean. read more

Five Guys - Great tasting burgers that will fill you up - Fast Food Near Me - Mount Pleasant, South Carolina

Can't get enough of five guys! The burgers taste like they're grilled in your backyard, I love all the choices you get and the fries are amazing. It's so original ! You can munch on peanuts while you wait for your food. Love it! read more

I have been to several Five Guy's locations in two states. I went to the one in Mt Pleasant on May 16th for the 4th time and everything changed. My burger patty must have broken apart and they gave me what was left which was about 2 ounces of meat. I also got about 1/5 of the fries I usually get. I left there still hungry and spent about $12 for one meal. I will eat there again to see if this is a quantity cut back for more profit or if it was a fluke. Come on Five Guy's, you have the most expensive burger in a fast food joint so the quality control should be the highest too! read more

This five guys is terrible. They take forever to get food out. Looks like the guys behind the line are hoping to get paid to stand around. Today they gave me Cajun fries... Twice! Both times without asking and they were covered in so much seasoning I couldn't even eat them. Never coming to this location again. read more