I am really not sure why this location has lower ratings. I have always had a great customer service experience here. The people working the register are super friendly and super nice. They go out of their way to greet you and make you feel welcome. They are also quite fast and get your food out. I never had a wait. The food is absolutely amazing. The bacon cheeseburger is one of the best burgers in town. Also if you didn't know you can get extra bacon at no extra charge. The burgers are made of water in their fresh ground beef. They are full of flavor and very tasty. What are my favorite places to get a burger sincerely. The fries are really good as well but they're small fries like $3.50 and it can feel like two or three people. I really wish they had a smaller version of that. Because it's so much and you cannot finish it. They also give you a bag to get unlimited peanuts. Again I have always had a great experience at this location. The food is great. The pricing is just right. You cannot go wrong. Do yourself a favor and stop in and get a five guys burgers a chance. read more

Five Guys - Burgers Near Me - Houston, Texas

Had a little slip up and got the wrong order but didn't notice til we got home as it was to go. I called and got it all straightened out. This location is near Willowbrook Mall in the Target shopping strip. The burgers are top value and so delicious. We ordered Double Bacon Cheeseburgers "all the way" with a large fry. You get free peanuts as you wait for your order. Kai and staff are fabulous, friendly & efficient. Service with a smile! We'll definitely be back! Go get ya some! read more

Impressed with how clean and organized this establishment was. I went in on a Friday night for a quick bite. The staff was friendly and the turnaround on time was fast considering they make everything fresh. I'm giving four stars because it is pricey for burger and fries. I also prefer my bun to be toasted and buttery like other places. The actual burger itself was good but the bread makes a huge difference. read more

I'm sick with COVID, I sent my son in here today to get me something to eat. He comes back with a mayo/relish bacon cheeseburger. They seemed to be attempting to replicate the Big Mac sauce, it was running out of foil. Forget about the fact that all I asked for was light mayo and not relish at all. They required the receipt from the bag to be returned so I went in to get a refund. I did admit to them that I had COVID-19 over the phone. read more

Five Guys - Burgers Near Me - Houston, Texas

This location claims to seal its delivery bags but places a useless sticker on the bag that drivers can reach around. Dont bother to inform them that this is a useless practice because they will demonstrate just how unprofessional they are and have no concern for you safety. read more

Five Guys - This is the bag that I was ensured would be SEALED !! - Burgers Near Me - Houston, Texas

Tall dude with curly red hair. I usually don't leave reviews, but this Five Guys location absolutely deserves it. The customer service was horrendous from the moment I walked in. The staff looked like they couldn't care less about being there. No greeting, no eye contact, just blank stares and attitude. When I asked a simple question about my order, the cashier acted like I was inconveniencing them by speaking. If you can't learn how to do basic customer service , don't be a cashie read more

Emone and the crew were great , the food was 5 stars . The customer service was great, and this was probably one of the cleanest 5 guys I've ever been to , shout out to them, they come in ready to work hard and give positive vibes read more

Love their burgers. Their hot dogs are good also. They never skimp on ftries and they are always fresh. Make sure to customize burgers with all the toppings. read more

Jeramiah was so friendly and helpful, everything was clean inside - and great food as always!

Five Guys sounds like a scene that Barbie filmed last week, but it's also a crap Burger chain. Up in Cypress on FM 1960 on the edge of spring near Willowbrook is this Five Guys which is honestly just as predictably bad as all of the other five guys. I don't understand why anybody really loves this place or these burgers and I can only say that people who don't know Burgers like Five Guys. The burgers themselves aren't the worst in the world, but not far from it... the fries are okay, but the prices are shocking and actual real handmade Burgers - which are the same price or cheaper - and a lot of Houston places are about a hundred and twenty-seven thousand times better. Lankford for example. Makes this taste like dog muck. Employees were pretty nice. Get the fried onions/mushrooms on it, makes it taste a little better. read more

This was AWESOME, my burger tasted like it went from heaven down to my mouth, the fries(which were Cajun)were sooooooo good and crispy, the only downside is that I got no Jalapeños on my burger and I ordered with Jalapeños, but besides the food, I would definitely come back here, way better than your competitors. read more

I got the veggie burger with cheese and large fries. They are pretty generous with the fries so a small size is recommended for a personal serving, they will even warn you that a large is enough for more than two people but I didn't listen and risked it all. They're delicious and I barely scratched the surface with them. The veggie burger was very tasty as well, there's no patty included but they grill all the vegetables to perfection and you're free to add whatever else you like for no extra charge. They also offer milkshakes which are good too. I like the oreo flavor one the best read more

Five Guys - Veggie burger with cheese and large fries - Burgers Near Me - Houston, Texas

This location on 1960 and Cutten NEVER gets the food out on time and makes you wait way past the time promised when ordering ahead. There is zero care or concern on time promised for to-go orders and the employees couldn't care less. Five guys is good but find a different location if you want your food within the time promised or in a timely fashion. read more

Yaaayyy!!!! Thank you to the ladies working at Five Guys on 1960 in the Willowbrook area, today, 10/12/19! Shay made my day!!!! She remembered what I wanted and how I wanted it when I walked in. And she exudes the most beautiful smile as she serves up yummy delicious veggies sandwiches with everything/all the way! Thank you Shay for making my Saturday a great one! You are a rock star!!!!!! See y'all again soon! read more

Five Guys - Veggies with cheese all the way with a lil Cajun fries on the side - Burgers Near Me - Houston, Texas

Psst. I really enjoy a greasy burger once in awhile. Secret pleasure, ya know. We all have one. Bun and all. Well, at least the top bun. Too many carbs with both. Normally, Five Guys is a great spot to get a quick decent burger, greasy or NOT. Normally NOT. But somehow this visit things just fell apart. Literally. Everything. Fell apart. Burger. Bun. And I never eat the bun, even the service was lack luster. Maybe the crew needed a Nascar type pep talk because it was drab and dank as soon as I walked in. Very odd for a Five Guys vibe. The fries were even light. WHAT?! It was just rough all around. So, yeah. I am not so sure that I will be returning to this particular Five Guys. But don't let that stop you from experiencing the chain. I just think it may have been an off day. Let's all hope. read more

See all

The place is not busy. The busboy is wiping the tables and chairs with the same cloth and everything ends up on the floor. He leaves it that way and goes directly back to working behind the counter. A burger, fried and coke for $17.61 I won't be back. read more

Five Guys - They can't be too busy to clean properly. - Burgers Near Me - Houston, Texas

I absolutely LOVE Five Guys! I don't come here often but in my opinion they have the best burgers and fries hands down. A little pricey but so worth it. Everything is a la carte. read more

Five Guys - Burgers Near Me - Houston, Texas

Food was wack and for 5 people 100.00. The veggie burger was depressing. Friendly woman at the counter so I gave a 2. In and out has better burgers. read more

Customer survive was outstanding, vary nice with my order. The price for what's you get... ya-No!!!! That's shits atrocious and no wonder they have no combos you pay for everything separate like you're at In-N-Out Burger... 17.50 for bacon burger with cheese..fry and drink. "Small normal sized burger" Then I seen y'all were a NY based shithole burger. Don't nobody want that booboo here in Texas.. Anyone of y'all reading this want a real burger for your buck go on down the extra mile to Joy love burger. I'll leave it at that nough said, read more

I TASTED THE MOST AMAZING BURGER TODAY!! I kept hearing about how great this place was so the bf and I stopped by for lunch. GOOD GOD!! It was delicious. I haven't had a good burger in a while and I don't know how they can make something so simple into something so filled with wonderful flavors. (+) I had the little burger (1 patty) of bacon cheeseburger (+) You can add as many toppings in your burger at no extra price (+) Free peanuts (+) Cajun fries -soft fries! tasted like wingstop fries but with the cajun spices (+) They use peanut oil, so it's a healthier choice (+) I like how they put the potato bags stacked around the store. It shows that they use fresh potatoes for their fries. (+) Staff was helpful and informed me about what five guys was all about and what was on the menu (for the first timers) (+) It was a very clean atmosphere!!!!!! (+) The boyfriend loved it! He said it was one of the best burgers he's eaten for $5 bucks. I'll be back for sure! read more

Five Guys - The Little Burger - Bacon Cheeseburger - Burgers Near Me - Houston, Texas

When I walked in this joint and noticed all the articles and awards on the wall, I smiled and thought to myself 4 or 5 stars for sure. I had also heard some good things about their burgers. Unfortunately it was nothing close to what I thought. I ordered Cheeseburger, Fries and a cup of water and it came out to a little over $9. I thought that was a little steep, but at the time it just made me think that their burgers are really good and worth it. So I didn't mind. Boy was I wrong. I'm really not sure why so many people love this place. The bun seemed similar to Burger King's and was not really fresh. When biting down on the burger, the meat seemed to break off in chunks. The fries are pretty good but a little salty. And they give way too many. They should cut down the size and charge less. Overall I was disappointed with 5 Guys. I really wanted a good burger like I get at Lankford's :( read more

Five Guys - Cheeseburger/fries - Burgers Near Me - Houston, Texas

Great food every time. Staff are friendly and accommodating. This is our spot, maybe it can be yours too. read more

Ok so I stopped in to grab lunch for my husband nothing special bacon cheeseburger Cajun fries and chocolate shake, and maybe I'm cheap but oh my goodness $22!! This was one meal! I'm sorry but there's no way this place is worth that price. read more

Not sure if they got a new team or what happened but this was by far the worst experience here. Not greeted, lady taking order was not happy or friendly. Food was cold, unseasoned, and my fries soggy and not seasoned. The cheese is usually melted and this time it was if it just came out the fridge, that's how cold the patty was. I could have taken my money and gotten that same quality and service at McDonald's for cheaper. Please fix your team. read more

The 5 guys on FM 1960 is a good burger joint. They have peanuts to munch on while you wait on your order. Their small burger is actually 1 hamburger and the other burger is 2 patties on a bun. They fix it the way you want and then call out a number to come and pick it up. I expected a tray rather than a bag of 2 hamburgers and fries. Oh well, food is good and fast. Just blame higher food prices on the current Bidumb administration. It's a good set up, reminds me alot of Fuddruckers burgers with supplies stashed around the store. read more

I had been watching online fast food reviews and remembered this place had awesome fries. My wife wants to go to in & out, but I HATE their garbage fries. The fries at five guys are soooo much better, and the burger is pretty comparable. It may be a little bit expensive- but we went 3 people 3 burgers, 2 drinks, and one regular fry and that fed everyone. Not too bad for $38. AC not quite as comfortable as we'd like, but I think I made a fan of my wife and we'll be back! read more

I've been coming to five guys off - and - on for years . Always has depended on the location of my residence , which there aren't any in my area. Glad I got a chance and it was nice to see the quality and integrity have been maintained like I expected . Great service , fast-moderate timing on food preparation. Burger was great!! read more

Man I came her for the cheap eats. Boy was I mistaken. This is a $5.99 "Little Cheeseburger". Pricing is ridiculous. This thing is worth $3 maybe. Never coming here again. I'll stick to a Hubcap Grill $6 burger, now that is a real burger. Wish I could give it 0 stars honestly. read more

Five Guys - Burgers Near Me - Houston, Texas

This place is sooo awesome. The people are absolutely outstanding friendly and go out of their way to help. Lynell (spelling may be wrong) but she's super sweet! read more

Great customizable burger. Mountain of fries. Creamy milkshakes. What more do you want?

I went to five guys a day ago it was good I enjoyed it a lot the price was higher than I thought but it was well worth it burger was very good service was excellent came fast and good a lot of food and Fries was a lot can't wait to go back it's a must try read more

Friendly staff to compliment the delicious burger and fries. The "little fries" are enough for two! The "little burger" is small so go big or go home! And get it it all the way! read more

"The King has no clothes!" (en.wikipedia.org/wiki/The_Emperor's_New_Clothes) This place is WAY OVER HYPED...the burgers are good but still WAY overpriced. The decor is minimal and basic. What strikes me is how efficient the place is designed and run. From a business management point of view, its very streamlined and efficient.There are a minimum of ingredients. Basic burger making and potatoes..(STORED PILED BOXES IN THE "DINING ROOM") .thats it. Everything is served in brown paper bags (whether your order is to go or not) and made assembly line style. The place must be a MASSIVE cash cow for the owners since there is so little overhead. It WOULD more interesting as a business opportunity than for its food. Profit margins must be staggering. I've been a few times and keep wondering what am I paying all this good money for?? The food is good but not $10-15 great. Fast Food basic decor would be a step UP for the place. Other mid price burger restaurants like Fuddruckers and Red Robin have a nice comfortable decor. Hooters at least has attractive waitresses to surreptitiously gaze upon. This place, with it's sub fast food basic decor, fast food style uncomfortable seats and paper bags (whether your order is to go or not) the message is clear. "Get your over priced burger and fries and get out...and we'll laugh (at you) all the way to the bank." I agree with a previous reviewer...all the hype for this burger chain makes us Houstonians look way too easily pleased...if not down right stupid. read more

I went to the Cutten Rd location last week and paid an extra dollar for a bacon burger with toppings. I waited for a good twenty minutes, and the burger I got back was the most disappointing burger in all of Houston. There was NOTHING, I repeat, NOTHING on this burger. Two dried buns and one old hamburger patty. No bacon. No A1. No mushrooms. None of the other toppings. I live a good 25 minutes from this location or I would have gone back and thrown it at the girl checking me out. I'm still livid about it. How can you not put a single topping or bacon? I personally feel that it was done on purpose because I simply do not understand that at all. I will never be returning to that location. read more

Five Guys - The disgusting "bacon" burger I paid an extra dollar for with a bunch of toppings. - Burgers Near Me - Houston, Texas

Hi everyone! This is Mason, Anthony's charming, stylish gourmet Dachshund writing a review of 5 Guys for Anthony, because he's off doing strange human stuff like taking down silly lights in the front of the house. All that time and effort he could put into smoking some turkey for me. Well, I do have to feel sorry for him since he lacks my licking skills. But I digress. Anthony went to 5 Guys Burgers with a friend and brought back some leftovers which he shared with me. There's nothing like a nice, wam, greasy burger piece accompanied by a french fry. I graced both with .5 nanoseconds of savoring consumption. It was a nice, juicy flavorful piece and Anthony said the burger was top-tier, Anthony also said that he liked the simple approach, not a lot of fancy fussy choices. I could taste the bacon in the burger piece, so he followed my standing instructions ALWAYS order bacon when bacon is offered. It doesn't matter if it's a burger, salad, ice cream, diet Fresca or pecan pie - if bacon is available, get bacon. But I digress again. The french fry seemed a tad soft, Anthony is like me in liking a crisp french fry, so that was a downside. He also mentioned that he wouldn't go there for the service or staff friendliness, he mentioned that the order drone seemed to act like taking an order was an inconvenience instead of actually her job! The place was rather plain, with laminate tables and somewhat crowded. While everything was very tasty, over $10 for a burger, fries and soda seemed steep in a no-atmosphere place. If you go with another person, split the fry order, it's quite alot. Why he couldn't bring more home for me, I don't understand, I work myself to near starvation protecting his home and providing a calming influence with 16 hours of daily napping. Thanks for reading, I have to go tell the guys mowing the neighbor's lawn that they are doing it all wrong. Why they don't listen, I'll never know... read more

I've been to this location before, and it was some what better, but today, not so much. I went with my parents who wanted to try it out since they heard so much about it. The place was not busy, but not dead either. There was descent number of people in the restaurant. We went ahead and ordered a little hamburger and two little cheeseburger, and an order of regular fries and little fries, and two drinks. My parents being past restaurant owners themselves, had a good level of expectation when it came to fast food burgers, and when we received our food, they were not impressed. And neither was I, considering that I've had good experiences at Five Guys before. But tonight, here is what wasn't good: all three of our burgers came out with cold buns, which is ironic since you can clearly see a flat grill in the back here they are heating up the buns. But yes, they were all cold. Could it have been from the veggies all layered on top? I doubt it since there wasn't that many veggies to begin with. And then secondly, our fries were very "old", meaning they were not fresh from the fryer. And again, my parents being connoisseurs that they are, they could tell that the oil used to fry the fries was old. So in the end, it was soft, mushy fries, fried in old oil. And finally the service was not all that amazing. Of course you can't expect much from a fast food joint, but the cashier that took our order wasn't at all welcoming. And I guess they've changed up the menu now to where a regular cheeseburger is a double meat? And if you want the single meat, then you get the little burger? I did not know that. Maybe it's always been that way. But even if so, he could have explained it to me, instead of correcting me every time. But like I said, I've had better and I know Five Guys can be good. The only good thing I'll say about tonight was the out burger meat was good (which is one of the things they are known for). It was hot, juicy, and full of good meat and seasoning. So maybe tonight was an off night. read more

A co worker told me about this place and I decided to give it a shot once. I got back work I opened my bag to a ton of fries covering our burgers so I had to rip open the bag up to get my burger. The fries are awesome but beware they give u way too much of them and I can't never finish them ok back to the burger I took a bite the burger is juicy and the patties are thick I love how the cheese is oozing all over the patties. I have ate here recently again and it tasted the same wich this is what I like if you are curious about this place just go and eat there it's worth it. read more

See all

I have been wanting to try Five Guys for quite some time and today I finally did it. I wasn't sure what to expect, but honestly I wasn't really all that impressed. The burgers were pretty good, which is why I'm giving them two stars rather than one. The fries were okay, but slightly over cooked. The service really sucked though...the girl at the counter had zero personality and could clearly tell that I was a newbie so she should have informed me that their regular hamburger had double meat but she didn't so I ordered a huge burger...if I would have known that I would have ordered a "little burger" and saved a couple bucks. The entire staff was goofing off the whole time I was there, which was completely unprofessional. This biggest issues I have with this place are the prices....they are absolutely rediculous. I may have gone back just for the burgers, but not with those out of control prices. Even more rediculous is the fact that they don't have any "combos"...you have to order everything ala cart. There are not kids meals either, so don't bother taking young kids there. I ordered a regualr burger with a large fries for me and my daughter to share and a small soda and it was over $14.00...the burgers are pretty good, but they don't warrant that price...I could have gone to Friday's for that. Once In-n-Out starts rolling into town (which will hopefully be soon), Five Guys should seriuosly reconsider their pricing strategy. IMO an In-N-Out burger is WAY better and their prices are much more reasonable. read more

I was really surprised. I was thinking it was overpriced bc you have to buy everything separate. But it is definitely worth the money. Awesome burger. Very juicy. Grey toppings. Soft bun. Ordered a small fry and got enough to feed five people!! No pun intended! Great food. Will be back. read more

Was pleasantly surprised when I saw my neighbor and coworker at the same time. I guess that means you might run into some people you know at this popular place. Other than that, the food pretty standard Five Guys. Only needed one large order of fries for 3 people and we have probably enough leftover to feed 3 more. I wish they had Dr. Pepper as a drink choice, but Pibb will have to suffice in this pinch. Glad to see this 1960 business bustling. read more

See all