Very tasty burgers. You can get the burger any way you desire. Cooked in peanut oil it is healthier for you then many other places. The fries are also cooked in peanut oil also. Peanuts on the counter are free when you eat there. Great place for a quality meal! read more

Every time I order a little bacon cheeseburger you always forget the important part of the cheeseburger. Please put on the cheese. No other restaurants that serve cheese burgers for get that main part read more

5 guys burgers and fries are pretty good....and noticed that this place was finally opened. Decided to give it a quick try. Same as all the other joints in the chain... except this place was packed full of people in line waiting to order, standing waiting for food, and sitting (foodless) at all the tables. It was the strangest thing. Like.... literally a room full of people staring at the 10 or so people deep frying and grilling stuff behind the counter. Gonna have to wait until another day to try this store in the chain. But let's face it, the food will probably be the same as the other 5 guys I've reviewed, unless they screw something up. read more

This is my first visit to this location, although I have been to a location once in the past so I had a general idea of what to expect. As I walk in, it's pretty empty. One guy waiting and one girl behind me. The place was a little dirty for being about 4pm. The staff was more than friendly and I was pleased to see the Coke freestyle machines. I sat outside to eat in a nice secluded feeling patio. The burger was a little sloppy in appearance, and the fries just kinda tossed in there. Then again, this place isn't meant to be high in aesthetics, but greasy, thick goodness. The food was very hot, especially the fries. I was very pleased with the food and other than the sweeping needed and tables to be cleaned, I'd say overall it was a wonderful visit. If you're looking for good, greasy burgers (although at a little higher price), this is definitely a good option. read more

I cant believe that we stayed after seeing the price. Dont stay go to chills or Culver's. Both have better meat and better frys. Never again!! read more

I loved the burgers, the fries could have been much better... Like many people have mentioned, the price is a little ridiculous. I think the only way for me to leave this place happy is to order a burger to go, no fries or drink. My favorite burger place is still... In-N-Out read more

This place is the best place to go for a REALLY good burger. Though they are not like a couple of pubs in the area that are renowned for their burgers, they are definitely the best fast food burger joint anywhere. Yes their prices are higher other places you can get a burger, but those places have garbage burgers. You will read other reviews that dog Five Guys due to pricing or try to compare their prices and burgers to other "burger" joints but you can't. Five Guys are in a class all their own. Some people do not get the restaurants theme, it's retro guys. Simple menu, simple meal, simply awesome. I don't want to go to a burger joint to get chicken sticks, pizza, gyros or beefs, I want a burger not 20 different choices as some reviewers want. The atmosphere is from okay to good, depending on the staff you get. The food, AWESOME. So if you want a true "burger joint" burger with phenomenal fries, then go to Five Guys. You want chicken tenders, patty melt, beef, gyros, basically a menu that takes you several minutes to sort through then go to Culver's, Red Robin, Tommy's or Steak N Shake. read more

I've only visited this place twice in my lifetime. The first time, I was surprised to see how real nice the employees were when greeting me and taking my order. The food I ordered was cooked to perfection and I loved. If you asked me, the only thing that stands out are the high prices. I got to say, ordering a burger, fries and drink was plenty to fill me up, compared to other burger joints I've been to. Haven't been here in a long time, but I do know one day in the future, if I'm really, really hungry, I'll definitely come back here for their delicious bacon cheeseburger, their well cooked fries, and, I think I might try their milkshakes. read more

Went there to see what the hype was all about and its just that, hype. the burgers are ok and the fries too, but for the price NOT worth it. I can think of many chain burgers that are better, Smashburger, In and Out, Fat Burger, even carl Jr's. Id rather go to Dukes or Portillos for a burger. read more

I ate here twice and, I'm sorry, but this place sucks. The first time I ordered a veggie sandwich. Horrible. Just some lettuce and a tomato on a burger bun. The menu notes that a veggie patty isn't included but who wants lettuce on bread? Either get rid of the menu item or make it edible. The second time I ate here I ordered a grilled cheese with fries and a side of ketchup. They put ketchup ON my grilled cheese. So, it wasn't grilled. It was basically a cold and bland cheese sandwich with ketchup. They have to use common sense. Too bad my order was to-go and I didn't discover the error until I got back to my office. Lunch ruined. The fries are good but over salted. I won't be coming back. I understand that they have a limited menu and that's their business model, but if you advertise that you sell a few other food items, at least make them right. Some different bread options would be good too. read more

Five Guys - Cold grilled cheese with ketchup on it. Why!? - Burgers Near Me - Crystal Lake, Illinois

I've been here about 8 times in the past two years, and my toppings have never been correct. I like the idea of Five Guys, "choose your toppings," but when you order "All the way," and they forget half the toppings, it's disappointing. I continued going back, expecting something different, but after 8 visits, I'm done with this location. read more

portillos: 1. 2 Delicious everything on them cheeseburgers 2. 2 large cheese fries 3. 2 large drinks Around $18-19. five guys: 1. 2 Semi Smooshed but good tasting Double anything you want on them cheeseburgers 2. 1 regular sized fry 3. 1 large drink $21....... i don't think it's hard to see where i'll be going from now on. the small building was crammed with people. barely enough room to stand and wait awkwardly for your food. fries are NOTHING special- brown, soggy...unappetizing. burgers are ok but i've had better. prices are ridiculously high for what you get. if you're in crystal lake and crave a good burger- go to chilis and get an oldtimer with bacon or portillos for one of their cheeseburgers. you get WAY more with your meal and much better flavor. but this location will survive on hype alone. first timers running in there excited to try the food like i did because of the ranting and raving the restaurant does over the food. you'll soon be on here just like me! see ya soon... read more

My favorite burger joint by far. Yeah its a tad bit expensive, but it's not low quality McDonald's. The music is always nice, and the employees are always nice. I do dislike the waiting times a bit, but they make the burger when you order, they're not already waiting for you. read more

Wow, that was a terrific waste of my money!!! The burgers were fair at best, but over cooked. The fries were OK, but I've had better. All in all, way over priced for what we got. I'd rather spend a few bucks more and go somewhere good. BTW, they have great music if it were turned to a background noise level. read more

I'm so sad to see only 2 1/2 reviews! We LOVE Five Guys - have been going to enjoy yummy burgers since living in San Diego. I can't believe other reviewers would rather go to White Castle or McD's - sad and gross! 5 Guys is fresh, cheap and quality. Anywhere else you go and add that many toppings "all the way" to your burger would cost a small fortune. Here its normal and delicious. Not to mention how many fries you get - they are fresh from potato country and you can add cajun seasoning - we do it light and its a perfect addition to the burgers. More people should give it a try, its way better quality than any fast food place - and its not supposed to be gourmet... Just a straight up good burger. More 5 Guys please! read more

Love the Cajun Fries... Place is kind of expensive.. not a huge bang for the buck here.

To Bonnie B: you're going to a fast food burger chain expecting grass fed meat and pansy vegetarian items? Get over yourself. Five guys is not nearly my favorite burger place, but for a chain its pretty good. Big portions on everything, great place. read more

This is a cool unique atmosphere. Ordering regular fries is enough because they pile them in the bag. The burgers are more than filling and definitely delicious. Anybody will love the digital fountain machine. Price is slightly high but certainly forgettable as you enjoy your food and atmosphere. read more

Best fast food burger I've had! French fries left a little to be desired, however. Fast, friendly service and great music! Need to improve the fries to get five stars. read more

Overall, I liked this place. It had its pros, and it had its cons. Pros: Delicious food, sooo many fries, good music choice (glad it wasn't EDM), very clean, fancy drink machines Cons: pricey, very loud (conversations cannot be held and the employees have to yell to hear each other, oh and yeah can't even escape it in the bathrooms either). So basically in my opinion, only two cons for five pros. I'd say give it a try and see if it's for you. read more

This is the worst 5 Guys I've been in yet. Immature help, poor service, rude and loud. The owner should be embarrassed of the way they are running this place. Tried the online ordering once and the order hadn't even been started by the time we arrived. This place is not what a 5 Guys should be at all. I've tried it twice, hoping maybe the first time was because they had just opened and things would be better the second, I was wrong. This business will not get another penny from me, nor do I recommend it to anyone! read more

Good burger, tasty fries, helpful staff. Place is always busy when we've been there. Price is a little high but for the amount of food you get, it's your own fault if you leave hungry. read more

Decent burger but cmon, are we in downtown chicago. For 2 people to get a burger, share a fry and 2 drinks its 25 bucks! I like the pop machine and like I said its a good burger but bulldogs is better and darn near half the price read more

This place is delicious I think it's 1 of the best places to eat a burger and fries it's pretty greasy thoe and a little on the expensive side but the taste is all there read more

Heard the buzz about Five Guys for years but never tried it until today. Went late in the afternoon when not one other person in their store. We ordered two regular bacon cheeseburgers, one diet coke, and a large fry with cajun seasoning on the side. We ate in the car while sitting in the parking lot. First off, $32.00? Wow, they better be amazing. Secondly, they forgot the bacon on my burger, revisit inside and they gave us a container of what tasted like very old and very overcooked rocks with a bad aftertaste - so much for fresh ingredients. Cheese on burgers not melted because it was cold. The cold ingredients were so cold they cooled the burger meat so that it was yucky. Next, they forgot the cajun seasoning on the side for the million fries. Another visit inside to get it. Thank goodness we were eating in the parking lot and didn't discover these missing items once home. Sad that they have zero business and can't get one order right. Fries were okay but not the best. Beef Shack's are better. Alas, we will not be back and quite frankly we don't know what the devotion is about. Steak n Shake or Culvers burgers are much better and cheaper. read more

Coming from Los Angeles and obviously have had in and out burgers I didn't think this place would be better, but we were visiting and my brother really wanted us to try it. First, the kitchen staff is super nice. Young kids working at a good pace, communicating well, and being super polite. Not like McDonald's or any other fast food place. Burgers were really good and fries were bomb. Thanks for the awesome service and if i knew those young kids names working I'd name them for working so well. read more

Not a place I'd go to very often, but I do enjoy their fresh cooked burgers and fries every so often. The price here is way too expensive and seems I had to wait 15-20 mins for my order to be ready both times I've been here. read more

I don't understand what the hype is all about. The place is OK, id rather fly out to the west coast and pick up an in and out burger.

I have to laugh at 95% of you guys.... This is a PREMIUM burger joint, not a McDonalds so of course prices arent going to be 1$/burger. For 2 Cheeseburgers, 2 regular fries, and 2 regular drinks i was looking at spending $24. $12 / person is not alot. If you were to go anywhere else with a premium burger your looking at spending the same price (Chilies, the tracks in Cary, Portilos, Outback...ect) They have a good burger for a good price, they arent small, cooked to order (hence the wait ALOT of you impatient people complain about which is a joke) The fries are insanely portioned, there is no need for this to be completely honest. I eat ALOT and i couldnt finish half of them. I would also like to note, someone mentioned there was nothing but teens in the place... um are you going to work for min wage at 30+ i dont think so. We want our kids to have jobs, yet a teen working at a burger joint is frowned upon? Comon guys are you honestly that insane where you go onto a website to criticize a LOCAL place probably family owned because there are kids in there and the prices? Do you write reviews on Shell and BP's website because of the prices of gas...I think not. No one forced you to buy it, next time save yourself the headache and go to McDonalds for their "premium" burger. lol people now a day crack me up. read more

I don't know if my review is truly "fair". It was compared to IN-N-OUT to many times before i got the chance to try it. The burger in no way can stand up to IN-N-OUT. that doesn't mean that it is bad in any way, but it's a huge let down compared. The big bag of fries that it's know for are a big bag of bad fries. The price is crazy high for the product. If I go back i will order no fries and a water. So whats the point? read more

I have eaten here 3 times and the burgers are good but the last time I ate there I got really sick, vomiting etc.. for 3 days I couldn't eat. I called my friend who went with me and he was sick also. Never again! read more

I've only been to the Five Guys in Crystal Lake, IL, but I gotta agree with all the negative reviews. I went their twice within a month at 2 different times of day and both times the food was bad. The burgers were just meh with not much meat to them, and the fries were disgusting...totally soggy. And I'm glad I'm not the only one to mention how loud it is. I had to yell just to give them my order. I wonder if that's why they get so many people's orders wrong. Is this something they do at all their locations or just Crystal Lake? I'm going to give them one more try at another location just to see if it's the CL store that's bad. read more

I have not been back here in over 2 years since they first opened, mainly because my experience was less than ideal. Since then however, I kept hearing about other 5 guys who were great. I found it difficult to believe until I went to one at an airport a month ago. It was really good for a fast food burger. I decided to go back to my local one today and it looks like they turned themselves around. The burgers are no longer one big slab of meat, but split into 2 thin patties with lots of cheese. Toppings can now rest easily in between the patties and buns and are not sliding around after one bite. The buns are still doughy and may taste better slightly grilled but are way better than I remembered. The fries actually taste like potatoes unlike other commercial fast food places, however you get far more than you will likely to eat. I would recommend sharing a medium between two people or only getting the small fries. I only ate half of the medium I ordered. The place is still loud, from the ambient noise to the overhead music. Also, a burger, fries and drink are almost $15. That seems expensive for fast food. I am pretty sure Culvers down the street is cheaper. Overall I see some major improvements. I will not bluntly avoid this place like I was doing, but the price is now the larger deterrent. If you are budget minded and have the patience, I would get the burger only from here, and get the fries and coke at the cheaper restaurant (McD's) across the street for about 3$ cheaper. I would rate this about a 3.5 stars read more

The Food is lower than average and for what you'll b paying its no where near worth it. I went there with 2 other people and it was $30 therefore expecting some great food, although we were pretty disappointed with the burgers they were very wet and the bread was like soggy. read more

Walked in this evening just to get an order of fries. The floor was dirty as were the tables. There were few people inside. We turned around and walked out! If it was that dirty and unmaintained in front, the back of the store must have been really gross/ read more

Heard a lot about Five Guys so decided to try it one Saturday while out and about. Very clean environment, friendly staff. Simple menu: burgers, hot dogs, fries. Food is prepared in front of you, fresh and made to order. I had the bacon cheeseburger, husband had cheeseburger, daughter the little cheeseburger. We split a large Cajun fries and bought two regular drinks. Total $35. I experienced sticker shock at first but it was worth it. Huge portions, great taste. We were looking for some way to do a survey but there was none. They have a tip jar though. All in all we would definitely come back. read more

To begin with; they messed up my boyfriend and my food order!! Both of our burgers had opposite toppings of what we wanted. It is soo loud in there too! I can barely hold a conversation with my boyfriend because we couldn't hear what the other was saying. They don't give you suggestions or the option of how you like you burger cooked (well done, medium, medium rare, ect.) I was not informed that there were Cajun fries from regular fries. I was unaware that they always bagged the food to go so I politely went up to the counter and asked if I could have it to go and the guy there said "oh we always bag it to go." The way he said it had such a tone of attitude that I was quite upset which how unfriendly the staff is. On too of everything; the prices are OUTRAGEOUSLY high for a fast food restaurant. NEVER COMING HERE AGAIN! read more

Best burgers around, and they give you WAY more delicious fries than i even know what to do with! It isn't fast food, so don't expect fast food prices! read more

This place is awesome! Quick and delicious- just how I like my burgers. The people behind the counter were even awesome enough to comp my drink when I forgot to order it. Just goes to show a little good customer service goes a long way! Keep up the good work! read more

Really good burgers. Not the best I've ever had but delicious none the less.