I love a good burger. Five Guys delivers on that and offers a plethora of French fries if desired.,

This is my first review, and I've never been more disgusted by a restaurant before. I work in customer service and this has been one of the worst experiences i've dealt with. Firstly I ordered a grilled cheese and a REGULAR size fry (keep that in mind). I took my food to go, so I didn't inspect what was inside. When I got home I saw that they gave me a little size fry, although I ordered a larger size. So I decided to call the establishment to fix my order and give me my correct size fry, and let me tell you they were SUPER disrespectful. The woman I spoke to, who i'm guessing was the manager was super disrespectful and completely gaslighted the situation. She spoke, over me, told me it was my fault, and that" it's just fries, it's just fries. SMH. I will never be back, and plus the food was cold anyway. Save your money, time and dignity and just go to mickeys down the street. At least you'll get your correct order at an affordable price, with warm food and with nice workers. I do not recommend this five guys location, it's deplorable. read more

I like their food but I don't like seeing people who have service dogs being denied service or getting dirty looks from staff even after lady explained she had a service dog for seizures. read more

One of the BEST burgers ever and I'm not saying that because I'm from the DC/MD area.

Excellent food/service every time, until yesterday. They gave me an under cooked cheeseburger and I was ill for hours afterwards. 14 so far.

Coolest Coke machine ever! The fries are great and burgers are awesome. This place is usually packed so be prepared to wait in line. I suggest you get everything on your burger, tastes much better with everything on it read more

As much as I distrust chain restaurants, Five Guys is (honestly) probably the best place to get a burger and fries in Hyde Park. The food is the same as a Five Guys anywhere, but to be fair they are probably one of the better fast food chains out there - the burgers actually taste like burgers and not ketchup sandwiches, and I've never been served stale fries. The portions are huge, however - the small burger size is more than enough for me and there is no need at all to order a large fry size unless you are sharing with a large number of people as they almost always overfill the cups so that you have extra fries sitting in your bag. read more

The 3 stars are for the food alone. The counter chick was very snotty and rude. Food was actually awesome. Burgers and fries freshly made but the chick, I said that with restraint, was mad rude. I live in the area but this was my first time actually coming and she appeared to be extremely...... too cool to be bothered with me. I will be back for food but I will not expect much as far as customer service. read more

It's a Five Guys and it's as good as any other Five Guys I've been too. I can't imagine having to be that friendly for an entire workday shift but they somehow manage to do it. Have always been friendly when I've frequented, both when ordering and when picking up. Thumbs up, and once again have always just been good when I've been there. read more

I wish I could give 0 stars. I ordered delivery via their website (not even a third party, their OWN WEBSITE!!!) for lunch WHILE WORKING AT A HOSPITAL and waited 1.5 hrs with NO update! I called the store where they said "call doordash, call postmates, check uber eats and grubhub and see if they have your order". If i order DIRECTLY through five guy's website, they should know who will be delivering my food!!! It was ready at 1:45pm and they told me at 2:30pm that I could "come drive to pick it up." I said "I work in a hospital, I cannot just leave patients" and then later suggested that "well if it's close you can walk" !!!?????? Then they promised me if it were ever to get picked up by a delivery service they'd make a fresh meal. Sure enough at 3:15pm, postmates shows up with my order that was ready at 1:45pm. Cold, shameful, inedible food. The phone call with the manager when he told me "well you'll have to figure this out." I BETTER get a refund because I rejected the 2 hour old food. SHAMEFUL. read more

There is nothing special about this location or the food they offer. For the price, it's definitely not worth a return visit to this location or any other location. Single purge is really small and was offered to me in what looked like a used piece of tinfoil. You get a lot of fries, but I would take quality over quantity if they are going to offer greasy/soggy fries. The only plus was the vanilla milk shake. The burger joint at Point 1900 is so much better and you get a great burger for the $$ your spending. I would even go to Leona's over this place. read more

It's Five Guys delicious. If you have been to Five Guys then you know what to expect. If not, then you should try them out at least once and this location is a great place to start. They only cook burgers well done and no matter what toppings you get be prepared to get messy. This location has a great group of people, very friendly. Their bacon burger was great and the cajun fries are delicious. Just don't expect mcdonalds prices when you order your meal. read more

Really Worth spending money at 5guys ... Very warm and friendly staff !!! Great customer service !!! Love their beef burger and peanuts while waiting for order !! read more

I was happy and surprized to see that they had opened a 5 GUYS in Hyde Park. I've stopped in weekly since i found out . Hot and fresh, my favorite is the bacon cheeseburger. They're open late and if you luv a "tasty burger" this is the place ! read more

I always get the little bacon burger, small cajun fries and the smallest size of soda. Definitely the best burgers in Hyde Park.

My orders are always correct. The employees here are great!!! Friendly and helpful. Always tons of peanuts to keep you occupied while you wait for your food. I give them at 96 percent on cleanliness. (I'm anal) I rated it four stars because sometimes my shakes are not as good as other times and it has happened more than once. Depends on who makes it I guess. No other complaints. Good location. read more

I don't have a bad thing to say about this particular Five Guys restaurant. Customer service is great and the food is as wonderful as it always is. Prices were reasonable and I enjoyed the scenery of "Downtown Hyde Park". Five stars from me :) read more

Schererville location - service is great and so are the burgers. They are worth the price. You get to see your unfrozen real beef burger cooked in front of you to order. My husband and I get small burgers and share a regular fry. For the person complaining about peanut oil, research (FDA) shows that most peanut oil does no contain allergens, but I know it's better to be safe. I'm sorry you have an allergy. It's amazing that some airlines still serve peanuts. Where could you go if you had a reaction? I'm from Georgia and I like the peanuts in the restaurant. I also like that you know where the potatoes you are eating came from. Can't wait for the Munster location to open up. read more

I just watch a guy taking out the registers over the grill dripping over the meat, not cleaning out or removing everything from the grill and serving it to customers, my sandwich finish in the trash, wait time for a sandwich and fries took about 20 min, people going in the back room with gloves on and returning back making sandwiches. I know it's a low pay job but this is peoples food, this location is bad news stay away from it!!! read more

Opened yesterday. I went for for lunch on a Tuesday. Very busy. I ordered small Cajun fries and mini bacon and cheeseburger. The mini burger was quite large (just as well I did not order the large size). Everything was delicious. My only gripe is other customers who order, then sit away from the counter and do not hear when their order number is called out. I didn't envy the counter guy who was calling out numbers for these "slow" customers. I'll happily go back though. Not sure what the deal is with the other reviewer complaining about peanuts (with their over the top "allergy warning"). He could have figured that out in advance by visiting their website and gone somewhere less tasty (but allergy conscious). read more

If that place in Beverly (Top Notch) is good by Chicago standards, then 5 guys is great. I have eaten at both places several times and there is no question that 5 guys gets the nod. I like the fries too. Maybe I like it a bit better because it is actually a chain restaurant in local-obsessed Hyde Park which makes me grin. read more

I placed an order online through Postmates and the wrong burger was delivered. I called 5 Guys and the girl answering the phone was not helpful. I ended up reaching out to Postmates who resolved the issue. First and last time I will order from Five Guys in Hyde Park. read more

Been wanting to try Five Guys for a while and I must say it was quite delicious!!! Had a "small" burger with everything plus jalapenos and the regular sized cajun fries. I couldn't finish it all in one sitting but I look forward to polishing it off later! The fries were crispy yet tender and oh so hot and fresh! The cajun spice was so good I would go there just for the fries!! So glad I decided to not be a "cheapskate" and try them instead of going home and making my own! The service was good and the workers were very friendly. There was even a nice young lady who grabbed a bag for me to put my complementary peanuts in as she watched me get ready to dump them in the bag with my other food! The Peanuts are also quite tasty I might add!! I'm not a huge peanut lover and I couldn't stop eating them. The one thing that I think would make this place really rock would be if they had a real "veggie burger" for the non meat eaters out there. There is a veggie sandwich which is basically a bun and toppings with no "meat substitute". read more

I was really addicted to this place until they kept screwing up my order! I am a faithful patron, but it bothers me that every time a place a order (to go), when I get home my order is not correct. That steams me. So now, I feel like they will never get my order right! If I order Cajun fries, I expect to have CAJUN FRIES! I don't like having to eat on the way out the door to make sure it is right and I am tired of returning to the restaurant. It's not worth it anymore! read more

The burgers are good, but I did not care for the fries at all. The peanut oil gives them a funny taste. The Cajun fries were just awful. The service is very slow. read more

My first time- the guy forgot to put in the fries and I did not check it before I left. Check your bag before you leave the place. Burger just OK. read more

I tried Five Guys twice. Not impressed the first time and considered it totally overrated. However, after hearing all the hype from friends, I tried it again. This time I walked away with an okay-tasting burger and a little more--food poisoning. No doubt it was the burger and no doubt Five Guys will NEVER see me again. Not even worth it without the e-coli. read more

This is my first visit and the first time I have ever thrown away Fries. That is how greasy and undercooked they were. All was not lost, I order a single burger and got a double burger. I wonder what they would have given me if I ordered a double burger. I notice a group of employees behind the counter clowning around. Perhaps if you manage your staff they would be more focus and could prepare edible food and get the orders right. read more

Utter garbage beware and avoid this garbage after receiving my order I was suprised at the horrible condition of the food the burger patties were broken in to 2 pieces the top burger bun was frozen the bottom bun was saturated with water the meat itself was under cooked raw the french fries had so much grease and salt they were uneatable I was offered a refund but declined the hyde park location is troublesome read more

every time i go in there everyone is allwayyyy pleasant and really nice there is this one guy he always has a smile on his face and very friendly i really love going in there.... sometimes they dont give me enough fries but its a really cool place to go read more