Lets start this story with the understanding that while I have dined at 5 Guys restaurants across the nation, this is the first time I used the Five Guys app. I was using it because we were having a busy day and I didn't want to have to go into a diner, wait in line, hob knob around with a bunch of people. We had been moving stuff around in a storage unit and we were tired, dirty and hungry and we had our dogs in our vehicle. Ok now that you know the setting lets get to it. I downloaded the app and navigated through the usual annoying app set up and got to the menu without any issue. My wife and I made our selections. Two burgers and one regular fry, no drinks. Navigate through the tip section. I am picking up, no drive through. No tip. Hate me if you want. $28.53 or 14.26/per person and we are sharing an order of fries. As I said before I have dined at Five Guys all over so it was no shock what the bill was, but we wanted a decent fast food burger and no hassle, so I was happy to pay it. They app said it would tell me when my food was ready. I headed to the restaraunt and jockyed for a parking spot for a few minutes and went in the diner. It was packed. I Looked around for the little shelp most places put up for door dashers and pick up orders. Nada. I opened up the app and it said it would be 8/10 min. So I went back to my truck to keep my dogs company while my order was cooking. After 10 min the App said my order was complete. Awesome. I walked up to the counter where the servers were handing out orders and after a few orders were called out for pick up, I asked the server if this is where the PU was for App orders. The server asked my name and then disappeared back into the fray. A few more orders came and went, and I began to think that my order had been picked up by some other guest. I waited for the incoming line to die down and then asked the cashier if my order was available. He took my name and asked the line cooks to find my order. Which they did, and he told me that I was in the queue and would be notified when it was ready. At this point it was already 15 minutes since the app said my order was complete. So I milled around as another batch of orders were called out. I waited until I started noticing a people who had arrived after me began to get their orders. Mind you I didn't order anything crazy, 2 hamburgers one fry. I had now been in the restaurant for 38 minutes after the App told me my order had been complete and considering my order was 84 and the orders that were leaving the window were 94, 96 I was beginning to get irritated. While I was standing waiting order at least three orders came back missing food or mis prepared, but as this is not their review, I won't elaborate. My wife was texting me asking if I had left for milk never to return. The only reason I had ordered by the App ahead of time was to not be hanging out in a diner while stinking and sweaty, but there I was, 45 minutes standing around waiting for two burgers. When the server called out my order (the same one I had asked to check on my order 30 minutes before and never returned) another diner stepped up and put hands on the bag of burgers. I had to interject and ask if that was for me and swooped in to rescue my lunch from another hungry guest. No thank you, no sorry for the wait. No regrets about no tip. Now for the rest of the story, for those whose life is sooo boring that they are still reading this tome, the burgers were good. As good as any I had ever had from a Five Guys, the fries were ok, just like they are from any Five Guys. That is why I left a two star review, because at lest the food was what I expected. But here is a pro tip, if you are going to use an App or Call ahead number, or a order by web, live up to your end of the deal. If the App says your order is ready, your order better darn well be ready. If you can't live up to that, take down the App, and set fire to your online web business. Then people can make a better decision about where they want to pay exorbitant amount for their pre ordered food. Because your food may not leave a bad aftertaste in your guests mouth but your customer service definitely will. Furthermore, put up a shelf, or a sign to let your dashers and your pre orders know where to pick up. That way they are not hanging out wondering WTH is going on, along with all your other guests. It will also keep your other guests from picking up someone else's food. And if you are the manager at Five Guys in Casper WY and you are reading this. I told you to expect a blistering review, at least I deliver on time. read more

Found the tip of a rubber glove in my hamburger. They remade the burger but I had trouble eating it after that. Will I go back? Absolutely not. The fries used to be good but are now slimy brown things. read more

We are a family with allergies. There service is great in general, but the care they took to keep our food away from all other food to protect it from cross contamination was to the highest level. We will be stopping there every time we are in Casper read more

One of the best fast food burgers around! Great selection of toppings, good fries and great shakes. Service is usually fast and the restaurants are normally clean. Oh, and I love the free peanuts. read more

Great Bacon cheeseburger for staters...but my God the price for food here is insane ! I got the Bacon cheeseburger my wife got the little cheeseburger we split fries (so soggy) with 2 regular drinks & it was $32 !!!! We can go to just about any Pub/ Grill in town for much less ! We were there at 11:30 am & most tables were dirty, we found a clean high top & of course it was unbalanced.... read more

REDICULOUSLY slow. We came in and ordered and no one was ahead of us. It took 25 minutes to get food and that was only after I went and asked and the bag was sitting there that just needed fries. How can you get quicker food at a restaurant than here?? read more

I really enjoyed their shakes here. My husband and niece loved the burgers and shakes. Staff is super friendly and service is great.

The environment was fine here however I'm an honest reviewer, and got food poisoning from here. The service was fine.

Waited 10 min just to place order, spent 15 minutes staring at lots of exposed food on the counter while I waited for my order. I imagine it will taste fine but standing for 30 mins takes some of the joy out of it. Ps I didn't exaggerate the times all. read more

Really good nice service and nice view indoors and outdoor. Would recommend. They put the fast in fast food. read more

Five Guys - Bacon cheese burger - Burgers Near Me - Casper, Wyoming

We have been to Five Guys in other cities and they have been consistently serving us good food and this location is no exception. Dined here 5 times and never disappointed. read more

Alright Five Guys, I think it's time we break up. You were never that good in the first place. So I was delighted that today's visit brought back the Pre Covid peanuts for appetizers to munch on while they mess up your order. They also raised the already high prices so a cheeseburger is 8.69 and a little cheeseburger 6.69. Splurge for bacon you high roller and your just shy of $10. So maybe they have Ph.D employees to pay right? Nope. 15 & 16 year old pimple faced children. No manger in sight. So why are we breaking up ask?? Not necessarily because of the price, but twice in a row now they'd messed up my order. The first time they put Mayo on my burger instead of my wives and we both had to have them remade. This time, aka today, I took it to go and they put the double patty on my wives I ordered and I only got one. Since she had Mayo all over hers(Id rather eat cat shit) I was screwed. Oh well, I can look for a new relationship. read more

See all

One star, cold fries, uncaring staff. There isn't a lot to say about this place. It is a terrible place.

Food was not fresh. Fries were soggy and bun was all dried out. Servers and cooks were more interested in screwing around with each other than taking our order and cooking our food. We were there close to 3:00 pm and we got leftovers from the lunch crowd. Will not go back for a while if ever read more

This place is so far behind times 30 minutes and haven't even got our meal 45 minute wait there not all that busy, last time here. An hour and a half and we haven't even got our order yet. This place is so ridiculous. Don't waste your time and money coming here read more

Dirty grease, brocken fries. Wow I paid a lot for a large fry.. and it was worse than fast food restaurants. Buyer beware.

We enjoyed a great lunch here and Five Guys delivered their burger experience just as expected. Great burgers and fries were enjoyed all around and the staff was super friendly and helpful. I would definitely return to this location! read more

Consistently good service, the cooks are a hoot to watch and listen to, the peanuts well there's a ton of them and the burgers and fries are consistently good! I don't have much more to add but I'm never left disappointed when I visit. read more

The employees at this Five Guys are so super nice and polite! We were so impressed at the customer service they displayed and how complimentary they were even to each other. The food of course was great! Definitely worth the stop. For our first time, it was a great experience. read more

Best Five Guys experience I've had in a long time. The fries were amazing and not overdone. The burgers were perfect. Staff was super friendly and nice. The restaurant was very clean. Only down side is this Five Guys doesn't do milkshakes read more

Meh... It's a Five Guys... What's to like? What's not to like? I'm sure most people are familiar with the franchise. The best of the multi-national chains? Sure... But nothing terribly exciting compared to some of the smaller chains (Note: In-N-Out. Shake Shack.) As a rule, I generally go to Five Guys chains if I can't find anywhere better... if I'm in a hurry, this franchise usually wins... But, waiting 30 minutes to order? At this Five Guys location? It's really not worth the time investment, to me... I've got other shit to do, and this place is not one of the better burgers I've had. Not even close. Not even in Casper. Also, the fries at this location tend to be soggier than I remember them being at other locations... I could be wrong, though... read more

Five Guys is Five Guys. If you've had it, you know what you're getting. Big messy burgers that taste amazing with a high price. Enjoy!

We were on our way through town and preferred Five Guys to a fast food burger. Everyone was very friendly and professional. Especially the gentleman working the grill. Unfortunately, I did not get his name. He went out of his way to provide us with excellent service. read more

Used to come here often. Service has been on a downward slope for a while. Well today was the final straw. Place a $15 online order. They charged my card SEVERAL times until there was no longer any money in my account. I went in to talk to the store manager. He was very rude and and showed absolutely no sympathy. Said it happens often but there was no warning on the website. Often literally no compensation or even an apology. Now I have to wait SEVEN business days to get my money. Now I'm going to have bills late and have to pay late fees. This is ridiculous. I will not EVER be visiting a five guys location again. And I strongly suggest that no one order online. I would post a picture with my review, but unfortunately was still not given my food. read more

Great customer service and didn't wait long despite ordering 7 double burgers to go (not for me, for clients).

I love the burgers at 5 guys...but the fries...although homemade..are way way WAYYY too salty. Watching the guy who is preparing the fries...sits there with the salt shaker..and shake shake shake...for like 30 seconds....cut down on the sa.t... also...ordered seasoned fries....to offset the salt...and again...the dude just shake shake shake the seasoning...way over seasoned.... read more

This is my husbands and I go to spot when we want a big quality burger. I love their bacon cheeseburger with grilled onions and grilled mushrooms. We get a big fry to share and get down to business!!!!! I do wish this location had their signature $3.99 shakes. The location in California we used to go to had different flavored shakes and it just sealed the deal with the meal. We used to split one to go and it was the cherry on the pie. Bring the shakes to Casper Wyoming Five Guys! Please! :-) read more

We haven't seen a five guys since left the east coast years ago. We love 5 guys! Despite being slammed the minute the door opened, we received our food quickly. We will be going here again the next time we are in Casper. read more

This place has the best burgers in Casper! They will customize your burger with pretty much whatever toppings you can think of. I always get mine with sautéed mushrooms. Yum! The small size of their French fries is easily enough for two people (maybe even three) to share. So don't order a large unless you REALLY want fries! The price is more like a sit down restaurant and less like fast food. Not cheap, but very worth it. Two people getting burgers, fries and drinks can easily spend nearly $30 read more

Set up like any other 5 guys. For the price we paid our burgers were very greasy. We ordered the Cajun fries. They were TERRIBLE and actually made both of our stomachs hurt. It almost was like the seasoning was baked into the fries. I could hardly eat even a cup full. I don't think I will be going there if I visit Casper again. read more

The only thing I can say for this, is if I wanted to eat oil, I could surely stay home and drink from mine a hellova lot cheaper! That was how it was.. VERY VERY greasy and nothing special other than the name. I will make my own burgers thanks! Too much money for oil read more

ok it is what it say burgers and fries. I liked the fact the burgers were made from fresh ground beef vs frozen patties served everywhere else. The fries were fresh cut but they were very oily and I needed lots of napkins. It is better than say going to MCD's or BK but it is still fast food. A bacon cheese burger that is a good size is $6.99 for just the burger the fries cost you $3 to $4.99 (the large for $4,.00 is like a medium soda cup filled with fries) and a drink sets you back another $2.40. I like that they have a lot of topping s grilled onions, mushrooms, peppers...then all the usual toppings. plus they offer BBQ and a1 in addition to normal ketchup, mustard and mayo. read more

NO! just NO! i went here with my girlfriend yesterday cause we flipped a coin; heads= 5 guys burger and fries, tails= olive garden. I wanna give them a better rating but no, they messed up everything. We came into the store which smelled great, had friendly cashier but when the food came after 10 mins later it was wrong; both burgers we ordered were wrong, my girlfriend didnt mind what she had so we kept hers and i exchanged mine, which came out wrong the second time..o well... fries were extremely burnt, it was burnt and soggy which is a weird combo, it tells me that its stale fries refried extra long. dont think ill be going back to this place again. read more

This is perhaps the best food I have ever tasted in my 98 years of existence. The burger just melted on my unworthy taste buds. This is probably the only food in heaven. read more

Friendly squad, great burgers and hand-cut fries. There's no freezers here and the place stays pretty clean for all the volume.

My husband and I treat ourselves while in Casper and go to Five Guys. Today, however, we were very disappointed. The tables were all dirty and we asked for something to clean our table with and the girl came out and cleaned one table and went back to the kitchen. We received our order and my husband had the ketchup cup in his hand and the same girl grabbed the ketchup container and without a word to him just went in the back. He thought she was getting a full ketchup container so he waited...after three or four minutes he came and sat down, without ketchup, and told me what happened. I went to get ketchup and asked the same girl if we could get please have some ketchup and she said there are packets right there...yes, there were three ketchup packets. I went and sat down and another customer asked for ketchup and she said use the packets and he said there were none. She grabbed a box and was throwing them into the container and then got a container of napkins and crammed them into the napkin dispenser haphazardly..with napkins hanging out. There was a huge glob of ketchup on the counter that food bags had been set in and she took some of the napkins that fell out and out them on the blob if ketchup and went back to the deep fryer. The French fries were extremely greasey a sign that the oil needs changed, but, that is harder than filling a ketchup or napkin dispenser so I can see why that hasn't happened. Sadly, our treat to yourself left us hungry, disappointed and a bit angry. read more

Great Fries, Good burgers!! When they have malt vinegar for the fries you know you're in for a treat!!

I've tried hard to like this place. After numerous tries, I can now say that I love this burger joint. The only thing that was a little disappointing was having to stand in line for a one toilet restroom. I was hoping to try for a successful flame thrower before stuffing my gullet with another one of their tasty burgers and bag of fries. read more

Amazing burgers but they were kinda greasy... the fries were amazing aswell!! I recomend going here.

Great custom burgers to your likeing! I wasn't a big fan of the French fries, they were okay. However after eating one I could feel a pimple forming on my face. :-/ If you don't mind oodles of grease of a burger joint this is the place for you! read more