Lets start this story with the understanding that while I have dined at 5 Guys restaurants across…read morethe nation, this is the first time I used the Five Guys app. I was using it because we were having a busy day and I didn't want to have to go into a diner, wait in line, hob knob around with a bunch of people. We had been moving stuff around in a storage unit and we were tired, dirty and hungry and we had our dogs in our vehicle. Ok now that you know the setting lets get to it. I downloaded the app and navigated through the usual annoying app set up and got to the menu without any issue. My wife and I made our selections. Two burgers and one regular fry, no drinks. Navigate through the tip section. I am picking up, no drive through. No tip. Hate me if you want. $28.53 or 14.26/per person and we are sharing an order of fries. As I said before I have dined at Five Guys all over so it was no shock what the bill was, but we wanted a decent fast food burger and no hassle, so I was happy to pay it. They app said it would tell me when my food was ready. I headed to the restaraunt and jockyed for a parking spot for a few minutes and went in the diner. It was packed. I Looked around for the little shelp most places put up for door dashers and pick up orders. Nada. I opened up the app and it said it would be 8/10 min. So I went back to my truck to keep my dogs company while my order was cooking. After 10 min the App said my order was complete. Awesome. I walked up to the counter where the servers were handing out orders and after a few orders were called out for pick up, I asked the server if this is where the PU was for App orders. The server asked my name and then disappeared back into the fray. A few more orders came and went, and I began to think that my order had been picked up by some other guest. I waited for the incoming line to die down and then asked the cashier if my order was available. He took my name and asked the line cooks to find my order. Which they did, and he told me that I was in the queue and would be notified when it was ready. At this point it was already 15 minutes since the app said my order was complete. So I milled around as another batch of orders were called out. I waited until I started noticing a people who had arrived after me began to get their orders. Mind you I didn't order anything crazy, 2 hamburgers one fry. I had now been in the restaurant for 38 minutes after the App told me my order had been complete and considering my order was 84 and the orders that were leaving the window were 94, 96 I was beginning to get irritated. While I was standing waiting order at least three orders came back missing food or mis prepared, but as this is not their review, I won't elaborate. My wife was texting me asking if I had left for milk never to return. The only reason I had ordered by the App ahead of time was to not be hanging out in a diner while stinking and sweaty, but there I was, 45 minutes standing around waiting for two burgers. When the server called out my order (the same one I had asked to check on my order 30 minutes before and never returned) another diner stepped up and put hands on the bag of burgers. I had to interject and ask if that was for me and swooped in to rescue my lunch from another hungry guest. No thank you, no sorry for the wait. No regrets about no tip. Now for the rest of the story, for those whose life is sooo boring that they are still reading this tome, the burgers were good. As good as any I had ever had from a Five Guys, the fries were ok, just like they are from any Five Guys. That is why I left a two star review, because at lest the food was what I expected. But here is a pro tip, if you are going to use an App or Call ahead number, or a order by web, live up to your end of the deal. If the App says your order is ready, your order better darn well be ready. If you can't live up to that, take down the App, and set fire to your online web business. Then people can make a better decision about where they want to pay exorbitant amount for their pre ordered food. Because your food may not leave a bad aftertaste in your guests mouth but your customer service definitely will. Furthermore, put up a shelf, or a sign to let your dashers and your pre orders know where to pick up. That way they are not hanging out wondering WTH is going on, along with all your other guests. It will also keep your other guests from picking up someone else's food. And if you are the manager at Five Guys in Casper WY and you are reading this. I told you to expect a blistering review, at least I deliver on time.

Found the tip of a rubber glove in my hamburger. They remade the burger but I had trouble eating it…read moreafter that. Will I go back? Absolutely not. The fries used to be good but are now slimy brown things.

Great sandwich, restaurant is very clean. Crapper was clean and had toilet paper. Ice on sidewalkread more

Ordered on the app and had a 25% off! Pulled up and they were finishing the order. 7 orders, 17…read moretotal items, and everything was in the bag. No errors. Fries and sandwiches were nice and hot. Staff was friendly. Bathrooms, tables, and drink station were all clean.

We stopped through after ordering online. We were more than pleasantly surprised about the value…read moreand the quality - my husband's burrito was massive and he raved about it!

I ordered their food many times and I liked it. I have also been to Mexico many times so I know…read moreauthentic Mexican food very well. I would say for the price it is a good option if your craving some Mexican food in Casper.

Just your typical Wendy's location. Food was inexpensive but not particularly tasty (but it did…read morecome out somewhat fast). Inside is the modern, boring appearance identical to many others in the nation. They only have one individual bathroom for each gender, so lines can easily form given how busy this place can get.

Exit 185 from I-25 then At intersection of Wyoming Blvd and E 2nd St is this Location. Busy with…read morelunch hour, the wait time was within 5 minutes to place order for dine in. Our food was served within minutes. Staff was friendly and efficient. Restaurant was clean. Steady stream of customers during our time there.

Very nice location close to the hotels. Service was talkative and friendly, the resteraunt was…read moreclean and kept up. Had the 3 Cool Ranch Doritos taco meal all 3 tacos were broken and soggy from the grease in the "ground beef", I ate at the store so it wasn't from driving someplace and then eating them. Restroom was clean and the employees were all engaged in cleaning or preparing food.

are your incompetent employees trained to ignore customers at the counter? if a customer is…read morestanding at the counter LOOKING DIRECTLY AT THE FRONT COUNTER EMPLOYEE AND HE IGNORES YOU SO HE CAN BS WITH AND HAND HIS FRIENDS FREE FOOD then you seriously have an abysmal excuse of a manager , it should not take me 5 attempts to grab the attention (attention span of a wet napkin) of your employee so that i may receive my full order

I had the strangest experience at this TJ. While waiting for my food in the drive through I decided…read moreto pour out the rest of my Red Bull, so I could place it in my trash can in my truck, out to make room in my cupholder. When the drive through worker (believe her name was Destiny J) opened the window again she was relatively rude and asked me not to do that again in their drive through (I guess sugary drinks have been an issue in the past, maybe it destroys the concrete... idk). I have no issues pouring my drinks out in another place but she shouldn't talk to a customer the way she did. Food was alright though, so that a plus!

Food was good. I had the new chicken crunch, very messy to eat. Restrooms and dining areas clean…read more Service was fast for a lunch time.

Very tasty handmade pizza made Subway style to order at your request. Locally owned and operated…read moregenerally one of the owners is either helping out or managing staff. The atmosphere is very clean and simple and you get to refill your own sodas which I like. They only have one slice of pizza and it's cooked in a Woodfire oven with a rotating stone at 1200°. So it only takes about three minutes to actually cook the pizza after it's built. They have lots of topping options as well as a lot of recommended pizzas that you can order off the menu. They also do salads and chicken wings, which are very good. For dessert they have a few items, including cannolis and hand, scooped ice cream. I'm really sad. They got rid of the cup pepperoni just recently. But otherwise everything I've had here is excellent and they make one of the best. Margarita pizzas in town. Highly recommended and support local.

One of the best pizza experiences we have had! They were on time, pizza was delicious. They have…read morecreative toppings and lots of options.

Chicken was very good. Coleslaw was good. What happened to…read morethe mashed potatoes and gravy? They were not the same!! Go back to the old version!!

When they handed my food out to me in drive-through, I could tell the bag was cold. When I opened…read moreit up it was soggy breading on the chicken cold and not crispy. Biscuit was cold and rockhard. There's something about the restaurants in this town that don't think people at night deserve Good food but we have to pay for it. Ridiculous that anybody would hand out cold soggy chicken and a rock hard biscuit and think that's acceptable.

Service sucks. Ordered one sandwhich and they took an hour to give us our order. And hour. They…read moresaid ten minutes they helped us twice we told them we haven't gotten our food yet twice and then the third time they just started making it.

Ordering from this place is like playing a game of sandwich roulette. You never know what you're…read moregoing to get, but it's almost guaranteed to be a surprise and not what you had ordered! I mean who puts what they want on their sandwich request right?? I keep telling myself, "This time will be different," but it's like they have a secret menu that only they know about. If you want a sandwich with a twist, this is the place to go--just don't expect it to be the twist you had in mind or actually ordered expecting to get.

Food was OK but next time I would skip the meat on my Bowl and have the beans. Was very expensive…read moreand every single table was dirty. I had to wet down some napkins myself to wash the table before we sat down. Two employees just went out to vape as soon as the line of customers cleared. Btw: only one other table was filled when we came to sit....when I say every table was dirty.....that meant not one was cleaned in the last hour at least. And the vapors came in and went directly into the kitchen bypassing the hand sink. Their aprons were on the sink and they just grabbed them and put on and went to work

High schoolers run this store with the worst attitude. I'm surprised this location is still in…read morebusiness and if you come in anytime after 7 they are always out of "rice". Seriously a clown show