Terrible food. Burger undercooked. The fries were extremely oily and soggy. You can't let the fries hover above a heat source and expect them to come out crunchy. See photo for reference read more

Five Guys - Thawed fries - Burgers Near Me - Bel Air, Maryland

Stopped in for a LARGE FRY....$10 Probably because I didn't get a Burger! Really! Still isn't $10 worth of fries. read more

Five Guys - LARGE FRY....FRIES IN THE BOTTOM OF THE BAG ARE FROM THE CUP....$10! REALLY! - Burgers Near Me - Bel Air, Maryland

What can I say. Over priced. Rude staff. Lack of quality. It was dreadful. My grandchildren wanted to go so I went. read more

Tasty food, clean atmosphere, relatively easy parking, friendly customer service from the staff. read more

See all

Five Guys has the best burgers out of, well, anywhere, and great service. I'm surprised to see this restaurant only hovering around a 3 star rating at the time of writing this. The only real critique I can think of is that the food is a bit pricey compared to other fast food establishments like Mcdonalds, BK, Wendy's, but the quality makes it well worth it. I don't even consider Five Guys to be "fast food". It's far too good for that label, it's in a league of its own. read more

Cheeseburger was so good same with the french fries and I need to say the employees were nice :) read more

Five Guys - The cheese burger and fries - Burgers Near Me - Bel Air, Maryland

My wife stopped in today with a friend from out of town and was very impressed with how nice and polite and courteous the entire staff was at this Bel Air location. She said it was a very positive experience and would like others to know. Thank you. read more

I love Five Guys and this was the first location I ever went to and continue to go back to when I am in town visiting family. I love their burgers and fries. I always get a single burger all the way which means it has tons of toppings on it. All my favorites. My mom and aunt both had plain burgers. We also had a big order of fries. They always pour extra into the bag which is great. I also had some of their peel your own peanuts. They were tasty. So overall a great lunch. Good food, lots of fries. Clean store and restroom. read more

My husband and I have come to this location about once a week, for the last 5-6 months. It fits very well into our cheat meal plan. I am not exaggerating at all when, I say they mess something in our order up every single time we go in. My husband has even said something and nothing has changed. Very disappointing considering we spend so much money there but we will not be back and will not recommend this location to ANYONE!! read more

I gave this location another try, got the cheeseburger, regular fries and a chocolate milkshake: total cost was $20 , expensive for a meal for one at a fast food place. Friendly staff but food was meh. The chocolate milkshake tasted artificial and just like pure chocolate syrup and it was in a small cup, definitely not worth $5. They gave me very little amount of fires. And the cheese on the cheese burger is like fake cheese which I didn't expect considering a cheeebeurger is almost a dollar more than the regular burger. read more

We needed a quick spot for lunch after leaving church. I don't eat beef but my boys do. My son ordered the food over the phone for pick up. It was a quick and easy process. We didn't have to pay over the phone, which I like because I don't feel comfortable giving my credit card information out over the phone. My son said that the woman who took the order was really nice. When I arrived, I informed her of this and I could see that behind her mask, she was smiling for ear to ear! I only had to wait a minute or two from the food to be ready. Overall, my boys enjoyed their food. read more

If you Five Guys then you already know the deal. I love the fries and the milkshakes are good. Keeping in mind I'm not even. Milkshake fan. They have what I like to call a Magic Drink Machine. You know one of those red fountain drink machines where you can mix and match and make your own drinks. They are popping up more frequently but I think it's a bonus especially if you dine in. Oh and yeah the burgers are great too. Love the customer service but to be honest I've never been in a Five Guys where service isn't good. They train their people well read more

$37 for 1 large fry, a large bacon cheeseburger, a small bacon cheeseburger, and two shakes. That's a lot for a burger with a long blonde hair in it. I've gone to many of these, but haven't been in about a year. They seem to have lost a step. With everything else going on these days, customer service and product quality can't afford to be lacking. read more

Lunch on 1/1/14 w/Grandson. Had a hot dog. He had a double burger. We split an order of fries. Small drinks for both of us. His HB was easily the star of the show, according to him. I found the hot dog just ok and the fries slightly underdone. Neither was a standout worthy of distinction. Heads up for all: if you order something on the menu and want to change any if the "fixins", make sure you let them know before the order is entered. While the store was steadily busy, there was only minimal waiting at its peak. Generally very helpful associates. Parking was not an issue in the mall lot. Would I recommend? Not for the hot dog, which I recognize is NOT their specialty, nor for their fries. Best I can recommend is, with the opinion of a 16 y/o teenager, a huge YES for the hamburger! Will I return? At some point for the hamburger - yes, but it's not something I am looking forward to with breathless anticipation. I certainly WOULD NOT order the hot dog or fries again. read more

Slow service. The cashier was rude and no paying attention when I was talking to him. I'm paying 17 bucks for one burger meal I at least want good service I wasn't impressed read more

I love Five Guys as a chain. Their burgers are so juicy and flavorful. And their prices aren't bad. Their fries are great and they overfill them for you. This particular location gets pretty packed, though. read more

Sigh... I've eaten here a few more times and every time they messed up. Either the bread was mushy, or they gave me the wrong order. Quite sad :( read more

I can't get enough of Five Guys. They cook everything fresh and to order. Their prices are very reasonable and the fries are nothing short of awesome. In response to the previous poster: I have been to In and Out Burger all over the west coast. They have nothing on Five Guys....... read more

It had been a long time since I had a five guys burger. I was jonesing but it was not meant to be. Ordered online at 4:30 for a scheduled 6:30 delivery - planning ahead and everything. But 6:30 came and went and no food arrived. I called the location at 6:45 to report the problem. I was told by the manager that there was nothing he could do to help unless I come in. I could not do with a family hungry and waiting to eat. I asked for a refund and was again told I would have to drive in. The manager was dismissive and no help. No excuse for a lack of customer service. I guess I've had my last Five Guys burger. read more

2 Stars why? Food is always great. But.....last time we were there, they forgot one of our burgers. We didn't check until we got home ( snowed in and all, we just wanted to get back and eat). We immediately called and the person on the phone was rude and snarky, and acted as if we were lying about them forgetting a burger. They even made us read everything on our ticket, as if they were going to miraculously find the exact burger laying somewhere. We then sent an email to corporate, no reply. Bad service all around means they have lost our business. read more

All of the accolades posted in this five guys did not describe the food I was served there today. Both the bergers and fries were cooked beyond recognition. The fries were burned and hard through and through. I let then know about them did not want more but they brought us more. The second batch was bad too. Go to another five guys if you want there typical fare. read more

If your goal is a stroke or heart attack, this is your one stop shop! No doubt this place has Cardiologists as seed investors! You might want to think twice before you actually eat this caloric, artery-clogging bomb. Go get a fruit smoothie instead. You will thank me later. read more

When did the burgers become so small? I ordered a "little" burger because in the past I could never finish a "regular". This time I literally had to go searching for the patty. In the past, you could barely get your mouth around them and the juice would be dripping down your hand. This time I literally discarded the rim of bun that had no burger in it at all. I felt like I was eating a lettuce and tomato sandwich. A junior burger for $1.50 from Wendy's is better. It was also over $48 for dinner for 2 adults and 2 kids. Way too expensive for what Five Guys has become. I was a fan from 2006 when I used to go to the Canton location before they were even in Bel Air, but no more. read more

Always a decent, juicy burger. Made to order and fresh beef. Yeah, it's a chain, but they are consistent and that is what lacks in many of Bel Air's earing establishments. read more

Burgers made fresh, topped with whatever you want. Heaping piles of fresh cut french fries with the perfect amount of salt. Free peanuts. Not much else you could ask for. read more

We enjoyed the Freshness of the burgers, and the Fry's were hot. The young lady at the register was very professional and got my order correct when it came out. read more

Five guys! If you love good burgers and fries, this is the place to go. The food is slightly more expensive than McDonalds or burger king, but it is defiantly worth every penny. If you've never been to a Five Guys, you have no idea what you are missing. Get the Cajun fries if you like it spicy! read more

$8.00 for a cheeseburger??? It's juicy, which is good. It's very, very salty, which always makes me fear that the beef is low quality or not fresh. It's not worth the money. It's a $5.00 burger that's overpriced for being in vogue today. In a year the public will move on, if it doesn't improve. read more

Love the burgers, quick and effecient service.

Awesome experience!! My husband went in tonight, five minutes after closing, and after he explained our situation the workers wonderfully made us burgers! It's our anniversary and we've been dealing with screaming kids all night so we never got a chance to get out. I'm also nursing my son and have to eat dairy free, soy free, and egg free. It's really hard to find places that can accommodate such a frustrating eating routine but, five guys has the best online menu and faq section to let you know any and all allergy information. My burger wrapped in lettuce was the best I've ever had and my husbands burger was huge also! Everything was fresh and delicious, even the bacon, and they were already closed. I will definitely eat here again and recommend to anyone!! read more

We love Five Guys. The food is made to order, so it can take a while if they are busy, which is the only issue I have. The food has always been prepared the way I requested and served nice and hot. The little cheeseburger with fries is enough for me. My son likes the hot dogs, and they are careful with ensuring gluten free preparation to prevent cross-contamination, so everyone in the family can eat here. read more

This is the worst Five Guys I've ever encountered. My husband, mom, and I ordered burgers online, so my husband picked up our food and brought it home. When we opened our burgers, we found issues with each one. My husband's cheeseburger only had one patty. My mom's little cheeseburger had a pathetic looking patty that seemed more like half a patty. However, the worst issue was with my burger. My little cheeseburger had no cheese and no burger patty at all! It was simply a bun with toppings. How does a burger place forget the meat?! My husband called to complain and then had to drive back over there to get the newly made burgers. The manager didn't want to give him a refund either, despite the fact that he had to drive there twice. She did end up giving one, but she shouldn't have argued about it at all. This isn't the only problem we've had at this location either. Last time we went they forgot go put bacon on the bacon cheeseburger. We will NOT be returning due to their horrible quality control and the lack of good customer service. read more

Five Guys - The little cheeseburger with no cheese and no burger. - Burgers Near Me - Bel Air, Maryland

5 people in the entire place and it takes 22 minutes to get a single cheese burger. Employees walking around like they are stuck in quicksand. Average fast food quality burger without the "fast" part. read more

Haven't been for awhile, and will never go back again. Went in for a small cheeseburger and small fry. The fries used to taste great like boardwalk fries....now they're just a greasy, underdone, tasteless mess. The "cheeseburger" was sad. Small and tasteless. I got there at 11:46 on a Monday. It took over FIFTEEN minutes to get served and there was only one other person in the place. Cost me $9.41. So sad. DON'T EAT HERE! read more

Great fries! This location is much like the others in the chain. The service at the counter was a bit slow and unenthusiastic, but the girl who I picked my order up from was nice and courteous. I'll be back again soon. read more

Great burger and cooked to order! It's like the 1950's when burgers could drip grease without the food police showing up. Add all the toppings you want too! It's all included. The peanuts are a nice touch too. This was my first visit. read more

Great food and service. Always a 5 star rating. Cook asked what we were ordering prior to checking out to speed up the process. Very friendly. read more

Great burgers! The double cheeseburgers are fanTAStic! Don't be a fool and order the large fry though, its HUGE!!!!!

Asked for a water cup but could not find the water option on the new soda machines. I saw sparkling and flavored so figured those were my options. I do not like either so I just got half a cup of coke thinking nothing of it. The manager proceeds to yell in front of the entire restaurant for everyone to hear that I took coke without permission. He was acting as though I was trying to steal that small amount of soda and trying to embarrass me. As I tried explaining to him that I simply couldn't find the water option and offered to pour it out, he said he didn't care and made me pay for a full soda anyways and then yelled at me to get back in line. So rude and awfully embarrassing over a 2.00 soda that I was not trying to hide or steal. Maybe if they offered a little customer service, those things wouldn't happen. Especially offensive coming from the manager of the store. You think he would know better. Definitely won't be back there. read more