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    Five Guys

    4.5 (2 reviews)
    Closed 11:00 am - 10:00 pm

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    5 years ago

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    Pita Pit - Store completely dark! Fix your hours, please. Disappointing.

    Pita Pit

    (5 reviews)

    great food and pleasant workers! Food is healthy and fresh, best fast food choice. I go about once…read morea week at least

    On 1/25/2025 shortly after 11am I entered this Pita Pit franchise location to order lunch for my…read moreson and myself. We had a short window of time to get food in between soccer games at the arena they share a parking lot with, and a fast casual restaurant seemed like a good option. After ordering, 3 additional customers came in. The one directly after me appeared to place a to go order, which was prepared promptly and he left with his food. I was beginning to get concerned. The family we went with ordered smoothies, which had been made and were in the blender/pitcher, and only needed to be poured into cups. Nobody was pouring them into cups. By 11:48 am we had not received food, and when I asked the staff member behind the counter if she had started cooking it she seemed surprised. I told her that I no longer had time for a meal, and to please refund my order. She told me that she wasn't allowed to give refunds, only the manager was and she was not there. She then turned to the grill to start cooking my meal. I then reiterated that I didn't have time any more, and that I just needed a refund. She turned back to the grill and called me a vulgar name - ended with __cker, I assume it started with mother. I told her that I would be calling their corporate offices, but in the meanwhile, please find a way to authorize my refund. As of 1/27/25 they had not given me a refund. I have also left numerous voicemails for their corporate office to address this issue, and have not yet heard back. I called into this store on 1/27/25 and asked to speak to the manager, and I told him the story, and he told me that he was also unable to authorize a refund, that only the franchisee can do that and they are on a cruise. So, for whatever amount of time that person is on a boat no dissatisfied customers can get a refund? Yikes. So, now it seems like the only way to get my money back is to dispute the charge with my credit card company. Very frustrating experience overall. It's not the dollar amount that bothers me, but the principle that I paid for something that I never received and they appear to have no motivation to resolve that. The kicker, on top of all of this, is that they ask for a tip at the time of the transaction, and I tipped them for my frustration. 0/10 stars, do not recommend. Find anywhere else you can to eat if you're near Goodyear Headquarters.

    Five Guys - burgers - Updated May 2026

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