I went to Fitz to get my wedding dress altered.
I was recommended to come a couple of weeks before my wedding by the staff however I wanted to have my dress ready so I could focus on other things for the wedding.
Thankfully I did, as the whole job took about 4 weeks to 'complete' and then I had to find someone new to fix and clean it.
Let me first say that I was given great service by the guy at the desk, however my experience with the alternator not so much.
After my first appointment of taking my measurements I came back to find that my dress had been taken in too much. I couldn't breath properly so I asked if it could be let out, to which resistantly she told me it looked perfect and that she would only if I REALLY wanted to.
I returned the following week to find that the dress had been let out, but let out everywhere so there was a sag in the bust which caused a pretty obvious fold. When I pointed it out to her she got really defensive an pretty much refused to see the problem. Then asking me why i didn't notice this last week, which I had to explain that it wasn't an issue last week it must be something that happened from when it was let out. It took myself and two of my friends to convince her to fix it. She really didn't want to and kept pointing out that I would have to pay for the pleasure. Nobody asked her to do it for free!
In total I think i went back to her 4 times with issues, my last appointment I asked if the dress could be cleaned and she told me I would have to go somewhere else, despite being told on my first appointment that this was a service they provided.
I came home with the dress feeling pretty frustrated from the experience and stressed at now having to find someone to clean it that hopefully wouldn't provide me the same kind of service.
My husband found someone from his suit alterers to clean the dress and when I went and showed them the it they pointed out that the dress did not fit me properly at all!
This lady then altered my dress and cleaned it within one week ( having it back to me 3 days before my wedding! ) and only charged me 60 euro. When I picked it up it was like a new dress, all the issues the other woman had told me I would have to just put up with being from the type of material and because she was working on it so much were gone.
I am so frustrated at the service i received here. I paid over 250 euro to get my dress chopped and changed over 4 weeks and it still didn't fit correctly and on top of that to get attitude from the person your paying to do the job to then have to go find someone else 10 days before the wedding to fix it.
Brides beware! read more