In a word? Phenomenal!
I have to say, I had a great experience with this company from start to finish. They excelled at customer service with what seemed to be an unconscious effort. By that I mean, it was effortless.
So here's the story. I rang The Alteration Rooms late Wednesday to see if they did alterations on men's suits. As I had just splashed out a good bit of dosh on a new suit I wanted to make sure they were proper tailors and not the type that just fix buttons and zippers. Yes, they are proper tailors. I spoke to Clare, one of the owners, late Wednesday and mentioned I needed a suit fitted for a wedding Saturday evening. She said that was a pretty short time frame so I better get in as quickly as possible. I knew I was cutting it close, pardon the pun, but I can be a bit last minute with these sorts of things. 'Right' I said; I'll be in Thursday morning when you open at 9:30am! Then Clare said her husband Gerry is usually in at 8am before they open so feel free to come in earlier if that suited...it did suit. So there I was at 8am Thursday morning and so was Gerry. He took me right in and wasted no time getting my measurements and pinning up my suit. I was out the door 15 minutes later and on my way to work. Absolutely amazing customer service! But it didn't end there. It was later that afternoon when I realized I had made a mistake. The wedding was NOT Saturday night; it was actually Friday night!!! Yikes! So I called Gerry in a panic and asked if the suit could be ready a day earlier. Cool as a cucumber, Gerry said; 'no worries, we'll get it done for you' and I arranged to pick it up Friday at 4pm. By noon on the Friday I received a text saying my suit was ready! Fantastic! They delivered on their promise and delivered early! To make a long story short (another tailoring pun), The alterations were quality and the suit was a perfect fit. They even didn't cut off the extra fabric length, it was sewn up as part of the hem so the length could be taken back down if needed, the proper way, no shortcuts taken (my last pun...I promise).
I can't say enough about the great customer service and quality service I received at The Alteration Rooms in Shankill. The work was high quality and professional and the customer service was effortless. This is my new go to tailors! I have to give 5 stars! Phenomenal! read more
