In a word? Phenomenal! I have to say, I had a great…read moreexperience with this company from start to finish. They excelled at customer service with what seemed to be an unconscious effort. By that I mean, it was effortless. So here's the story. I rang The Alteration Rooms late Wednesday to see if they did alterations on men's suits. As I had just splashed out a good bit of dosh on a new suit I wanted to make sure they were proper tailors and not the type that just fix buttons and zippers. Yes, they are proper tailors. I spoke to Clare, one of the owners, late Wednesday and mentioned I needed a suit fitted for a wedding Saturday evening. She said that was a pretty short time frame so I better get in as quickly as possible. I knew I was cutting it close, pardon the pun, but I can be a bit last minute with these sorts of things. 'Right' I said; I'll be in Thursday morning when you open at 9:30am! Then Clare said her husband Gerry is usually in at 8am before they open so feel free to come in earlier if that suited...it did suit. So there I was at 8am Thursday morning and so was Gerry. He took me right in and wasted no time getting my measurements and pinning up my suit. I was out the door 15 minutes later and on my way to work. Absolutely amazing customer service! But it didn't end there. It was later that afternoon when I realized I had made a mistake. The wedding was NOT Saturday night; it was actually Friday night!!! Yikes! So I called Gerry in a panic and asked if the suit could be ready a day earlier. Cool as a cucumber, Gerry said; 'no worries, we'll get it done for you' and I arranged to pick it up Friday at 4pm. By noon on the Friday I received a text saying my suit was ready! Fantastic! They delivered on their promise and delivered early! To make a long story short (another tailoring pun), The alterations were quality and the suit was a perfect fit. They even didn't cut off the extra fabric length, it was sewn up as part of the hem so the length could be taken back down if needed, the proper way, no shortcuts taken (my last pun...I promise). I can't say enough about the great customer service and quality service I received at The Alteration Rooms in Shankill. The work was high quality and professional and the customer service was effortless. This is my new go to tailors! I have to give 5 stars! Phenomenal!

I cannot praise Gerry and his staff highly enough, got a dress delivered yesterday for Christmas -…read moreunfortunately it was a tad too snug (even before the mince pies) and pop went zip :-( No time to buy a new one so panic stations...... enter the alteration rooms... Gerry called almost immediately after posting on Yelp; said to come down today at 09:00 and they would get it sorted. The zip was replaced and some darts were even let out so that I could breathe on Christmas day. Fantastic service, so friendly and professional, I was even given a paper to read while I was waiting in the coffee shop next door. I will definitely be back. Thank you, thank you, thank you, Gerry, I really appreciate all your help. Merry Christmas, Anne Marie

He did a fantastic job on my curtains he made 2 pair into 4 pairs and made some fabulous cushions…read morewith the martirel left over I would 100perent recommend him and a very nice man

I have mobility issues and use a rollator to get about,I struggled to make my way to have trousers…read morealtered only to be told "not taking any items today come back tomorrow..I explained I was prepared to wait that I wasn't in a hurry fir them and again told no..she could see I was disabled ,struggling and out of breath..I couldn't do that journey two days in a row Lost a customer...

I had my dress done in the Shop he done it perfectly and in…read moreperfect timing. highly recommend it

My girlfriend went there for fixing a shoe and she was happy of the result, so i decide to bring my…read moresuit there for shortened it, i was a bit stressed because it was an expensive suit and there was no reviews but i went there and they did a perfect job, moreover it was cheap and fast

Got some curtain shortened here. They did a great job at a reasonable price and I'll be going back…read morewith any other alterations I need done.

Excellent service. The interior of my coat was fixed in a week and the communication was easy via…read moreSMS. Was pleasantly surprised with the speed and transparency on the cost.