I have been a member at the facility for over 8 years (Gold's originally and then bought out 2 years ago by Fitness Connection) nothing really changed except the name. I don't fool too much with the management people, so can not really comment on them. I opted to keep my old Golds Gym rate so as to not have to go through any heavy sales pitches again. (Which you will endure at any gym you sign up at...this is not just an anomaly at RTP) Although I will say it seems as though they are signing up members at a rate that they are unable to adequately accomodate, particularly during peak hours. Front desk staff are always great and welcoming. I go to the gym to workout...so if that is what you are there to do as well, it's cool. I mainly do the classes and free weights. So I can not comment on the machines. However, the classes are great if you are focused and willing to push yourself. Most of the instructors are great as well, and Nourma is exceptional. Nice size group exercise space with good equipment. The free weights are good. As I mentioned earlier I'm there to work out so as long as the weight or kettle bell is the size I need it to be I'm not concerned about how the weight looks. It is oftentimes difficult to find mirror space or a spot sometimes in general to have your own space to lift during peak hours, but usually on weekends you have more space. The locker rooms are fine. Swimming pool is a plus because not a lot of gyms in the area provide this amenity. The pool is kept up well, as well as the Sauna and Steam rooms inside the locker rooms. Now the Jacuzzi is another story...not well maintained at all. Overall. The gym serves its purpose for the price being paid. The gym facility is not what will help you stay in shape in the end regardless ...its your lifestyle and dedication to a workout routine/schedule, etc that will make the difference. read more

I agree that the gym rates are as cheap as you will get in the area or anywhere else for that matter. I should have known better that going with a low prices gym would have a catch somewhere. I found out the hard way when I tried to quit the place. There is ANNUAL MEMBERSHIP that is charged apart from the 9.95 per month fee and when I called to cancel my membership in April this year (before any payment for the month was made) I was told that even though I am cancelling my membership, they will still go ahead and charge the annual fee for my account. Point to be noted is that they had already done that in the past year. Needless to say that an argument with the service rep on the phone about this meant that I lost 5 minutes of my life that am never getting back. Bottom line... what this means is that even though they are aware that a customer is not going to be with them for the coming year, still going to go ahead and charge the annual fee. In a nut shell... yes they are cheap but if you are looking for people who care about thr customers, please dont go there. read more

Facility is nice and some instructors are great. Just be careful about billing issues. read more

Not good. Unless you have no other choices due to location constraints, I'd recommend you find a different place. A bunch of friends and me signed up cause this was the closest gym with racquetball courts to our office. Allowing us to catch afternoon games on weekdays. Eventually we all ended up quitting : -The courts (2 of them) themselves were in pretty poor condition. -They had like 5 different plans which were super confusing, but all seemed to add up to the same amount over the year. Felt other Gyms had better deals or were just plain cheaper. -Occasionally when I used the treadmills/ellipticals they were in pretty bad shape. -In general the gym never looked/felt that clean. -I never swam in the indoor pool that they had, but it didnt really look too clean and was rather small anyway :( read more

The place sux. The took away towels about a year ago. They even took away plastic bags fir your sweaty clothes. No suit spinner either. The facility is grimy. It's only virtue is location in RTP. Their other facilities are marginally better. The $10 is not real ... big up front payment. Staff is not customer friendly either. read more

A great gym for the price. You won't get anything special at this gym like you might the more expensive gyms but they have everything I need. I've been going to this gym for almost 5 years and haven't had a complaint. They have the machines you need and a lot of choices in classes. My favorite class is BodyFlow with RPM class a close second. I also really like that there is a pool. I can train for my triathlon in the middle of winter instead of having to pay extra money at a different pool. Another plus is I am able to travel around to the different Fitness Connections in the area and not have to pay anything extra. I can still make it to my favorite classes even if I miss it at my home gym. The only complaint I would have is that sometimes the machines aren't all working and they are starting to run out of room in the gym for other things. Other than that I have been pretty happy with Fitness Connection. read more

I like this gym. I feel like family here, as everyone is really friendly. Plus, it's close to my house. I have a personal trainer and he really knows his stuff! If something is too difficult for me he doesn't push, so that's good. Everything seems very clean to me, and the machines all work well. I haven't had any problems with billing, either. The only problem I have is with my PT--he is constantly on his phone talking or texting. This half hour is MY TIME and I want his full attention! That's why I gave FC 4 stars instead of 5. I'm paying $40 for the half hour of PT, and I want it all. If I were to get another PT I would request a different one, and preferrably a woman since I am a woman. There is no child care. There is a clean swimming pool with lanes for everyone, and each gender has his/her own steam room and sauna, which are very well maintained. read more

I get a good workout, with lots of classes and equipment to choose from. It's very convenient from my place of work, and all of the class instructors I have had are top notch. read more

Finished my contract for a year for personal training which I have stopped, no connection no call to try to get me motivated again. No courtesy call to ask if I'm going to renew my contract, again no connection. Been late on a few payments I'm no Angel but I got some connection Yay! So if you need a connection to your Bank Account there you go. Otherwise average gym with average people. read more

The gym itself is ok (although the pool is permanently closed, so don't join thinking you're gonna get your laps in). Front staff is nice. But it's the shady business practices of this gym that is a total deal breaker for me. Don't fall for any promotions without reading the fine print and don't expect anyone to be upfront with you about what those fees are. If there's not an membership fee, there's an annual fee, or some kind of fee that you get nailed with unexpectedly. Regardless, they end up getting more money out of you than you think you're paying. Extremely disappointed I fell for that one. read more

I absolutely love Fitness Connection. Not just this location but all of them! I don't suggest coming here if you want to walk on a treadmill and leave with it being fairly quiet. You WILL be motivated to workout harder and longer. Not by anyone saying anything to you, but just by pure work ethic you will witness that everyone has! The Highlights: 1. The gym gets packed around rush hour. I suggest not going at that time if you can help it. People are more rushed and curt during that time. 2. Early mornings (5-8) and Evenings (6:30-10:00) are the best times to go. 3. They are making improvements to the gym they have been recently replacing the older equipment piece by piece so it's much more up to date now. Although the whole point is just that the machinery works well right?! 4. If you like to take the classes I suggest you get there early to get a good spot. The classes fill up quickly! 5. If you like to do your own thing the classes stop around 5:30-6:00 and there is more than enough room for you to do your own thing spread out especially if you're like me and like to superset in your workouts. 6. Just about everyone is very friendly so most times you can ask to hop on a machine while someone is taking a break in between sets. That goes for squat rack and benches too. If you need help just ask! __________________ My Experience: I went to this gym in 2016 for a good 8 Months made friends and all that, (when people see you're serious about fitness they'll tell you about other moves that have helped them out along their journey as well and the proper form to get the most out of your workout as well) anyway I took a break for about a year and I went back a bunch of people have moved away but the warm welcome I received when I came back was beyond amazing! And I feel just as comfortable as I did when I came last year! ___________________ The Summary: I highly recommend coming here! There's room for improvement just like everywhere else, If you're looking for top of the line luxury then then this isn't the place for you. BUT If you're looking to get in a great workout with good people and a great staff that keeps up with you even when you take a 'break' then this is the place for you! This place just keeps improving and I'm so glad I can say that I've seen the progression. I recommend this gym to everyone I meet. I've seen people that started coming here super small and I've seen them super overweight and in they're in the gym day in and out and leave shredded because it's a community and everyone helps each other out! I wouldn't go to another gym if they paid me to! read more

My wife signed up about 3 weeks ago, at the time she was told the prices never changed and no specials were ever run. She told the salesman Noah she didn't need to know when the specials would be, but just if they ran specials because she was willing to wait if the price got better. He reassured her the prices never changed, and she signed up. 2 weeks later she walks in and they're offering half off of the joining fees after Noah assured her specials are never run. We ask the man working the front desk and he tells us they run them all the time. When we confronted the sales manager, we were told that Noah has been fired in the past week, but that doesn't help our situation. We only go to this gym because it is so convenient to where we live, but just be aware if they tell you they never run specials then they are lying to your face. read more

Staff is nice... but the facility is old and not maintained well. I've visited several Fitness connections and this is by far the worst

I have been a member at fitness connection for over a year maybe longer than that and I had the wonderful experience of having Allen Lee as a personal trainer. He is amazing I never had to reach out to him about setting up my training session, every Sunday he would text me saying hey let's schedule this week. He is very knowledgeable and has taught me so much when it comes to my workouts. He motivated me and pushed me to go harder to get the results I wanted. Having him in my corner has helped me to stay focused. I just love him lol and he's very passionate about helping people reach their goals!!!! LaShanda Pretty read more

This place was disgusting. I felt like I got staph just walking in. It smells dirty and old. The poor equipment has seen better days. It took me getting on four Ellipticals before I had one that functioned. I let the staff known, he was nice and came to look at it. He ended up putting signs on them letting folks know they don't work. This place attest to the saying "You get what you pay for. " I just had joined at another location and was within my 3 day period, I asked about cancelling. You have to get online to cancel which l did as soon as I got back to my car. I recommend spending more and joining the Y or Lifetime Fitness. read more

id give this place negative stars, if i could. just a warning if you sign-up at this location, check your billing statements. fitness connection ran a special that was better than the monthly membership that i was currently on. i called this location to add a member and get details on switching to the lower price subscription. i spoke with thomas who told me he would cancel the current subscription, sign me up for the lower membership, and add the member to the account. the initial setup for the "better deal" and the new account required a down payment. no problem. i didnt have the card i use for my monthly payment, so asked thomas if i needed to pay with the card on file for billing. he told me i could use any card to pay the start up fee and it would not change the method of payment. what thomas didnt tell me is that he would just start two new accounts on the card i used to pay the fees while continuing to bill me for the old membership with higher monthly fees. in case youre confused, that left me paying for THREE memberships. two for myself (the higher and lower monthly plan) and one for the new member. ive spoken to several staff members (rashuad, marcus, thomas), emailed corporate, and attempted to leave multiple messages. i have screenshots of the exchange with thomas that explicitly states that he would cancel the old membership and waive any fees associated with the sign up; however i have not recouped any of the money that i was overchanged and they continue to bill me. this has being an ongoing process since late april. i have yet to speak with anyone who "has the authority" to rectify the situation. thomas also took it upon himself to forge the survey that i was supposed to fill out. to my knowledge, he is still working at this location. this situation is fraud and no one seems to care. read more

Warning do not sign an agreement with this gym. Getting out of the contract is like getting a divorce. I am 750 miles away from the closest FC and they stilled charged me after a year and a half after not living in NC. You have to write a sign off letter and I had to pay $40 to get out of it. You can't pay online and you have to pay over the phone. This place is a scam. Don't sign up! read more

I was a member of fitness connection for 8 months. I had multiple billing issues and incorrect charges. My trainer abruptly quit. They have multiple staffing issues. Byron tried to convince me to sign up for training for 12 months. He tried to trick me into signing and kept making all of these verbal commitments and eventually was upset because i would not. It was unprofessional and inappropriate. Poor customer service. Some of the gym equipment was not in good condition. I would not recommend this gym to anyone. Please be careful! read more

This place is horrible. I've never seen a woman's bathroom so nasty. Many times I can't complete my workout because of the smell. The staff is horrible. read more

DO NOT JOIN auto-billing membership! The facilities are actually not bad. They have an app to look up classes but if you ever want to cancel you should be prepared to move mountains, take 1-2 trips to the location at which you joined OH and spend a few hours on the phone with several customer service agent. I canceled in February, it's now December and I've lost count of how many calls and visits I've made. I even have the signed cancellation document! read more

If you are thinking about joining this gym, then please think twice and take a look at the facilities BY YOURSELF without a pushy staff escort. I joined the Gym in June of 2013 and finally quit last week. In the six'ish months that I was a member, I was a 4-5 time/week visitor. First, the gym is filthy...simply gross. All gyms smell, but this one literally stinks. If it is cleaned, it is not cleaned well. From nasty bathrooms, to full garbage cans, to funk on the equipment, it is clear that no one employed by FC cares. Second, the process for joining is a high pressured sales pitch. Several different options for joining, and a lot of arm twisting. This is a gym, just tell me the cost and the commitment I'm making and let me decide. Third, you will be invited to get a "free" fitness assessment once you join. In fact you won't even get a membership card until you meet with a trainer. WARNING: This is an attempt to force you into signing a 6-month or 12-month personal training contract with under trained trainers and exorbitant prices. You'd be better off buying a Yugo from a classified ad! Fourth, the cardio equipment is more likely to be broken than operational. In my six months, the same equipment was broken the whole time. I made calls, sent e-mails, talked to staff, nothing was ever done to fix the equipment. If I pay for membership then I expect most of the equipment to work the majority of the time. On most days at least 40% of the cardio equipment was not functional, making a workout difficult at best. And forget the cardio theater, nothing worked....ever! I could go on, by why waste more of my time? Think twice, and walk out the door rather than joining this pathetic "club!" Oh, and BTW there are over 50 open complaints currently on the BBB website for this location alone. read more

Do not join this gym. the staff and management are completely incompetent. i joined, with the explanation that i am in the military and would need to cancel my membership early. the staff member (marcus) informed me that it would not be a problem. to make a long story short, i had to send in proof of cancellation twice, once back in june of 2012, and a second time in august, 2012. i recently received a phone call from a collection agency saying that i owe $450.00. i have been in contact with the rtp location, as well as the corporate office, and nobody appears to be competent enough to resolve the issue. there are way better gyms in the area, i would highly recommend another gym. read more

This place was great when it was Gold's, and was decent while it was Fitness Connection. They were definitely signing up too many people though, and if you wanted a quick workout you had to go during off-peak hours. My one-star rating is based on the hassle I am currently dealing with in trying to cancel my membership after moving out of state. I was told by the desk staff to send a certified letter requesting cancellation. I did so. A few weeks later I started receiving calls and emails from Fitness Connection customer support. After attempting to contact them at my convenience and being hung up on by their crappy automated phone system (several times), I started attempting to contact them during work. I finally got a rep on the phone, explained my situation, and was told a few troubling things by the rep: 1. The certified letter should have been sent to the customer service center in Houston, TX. This is not what I was told by the staff at the location I was enrolled at. 2. A cancellation request could not be submitted by customer service since I do not have a zero balance. I do not have a zero balance because I was charged for a month at a gym in a state I had left almost two months before, and submitted my cancellation request over a month before. Basically, Fitness Connection is trying to charge me for their mistakes. The first customer service rep I spoke to sent me to her voice mail after I requested a manager/supervisor. The second rep put me on hold when I made the same request, thirty seconds on hold then I was hung up on. I don't want to guess what's going to happen the next time I call. read more

Uhmmm. No. I understand that gyms are a hard business. But with the prices they charge I do expect the equipment to work. Neither of the spinning bikes worked. One of the step mills did not work. Most of the free motion resistance cables were missing. I could not find 10 lbs. plates to add to bench. The water fountain barely gets past the opening (diseases people!). Oh did I mention dirty! I will find another place! read more

I have been a member of this location twice. Let me speak on the facility and amenities first. You will get what you pay for. If you simply want to workout, then this place is good. The weights are well used and the mats, none the less they will get the job done. They weight are always in disarray. They could help it out by spending a few dollars to remark the barbell station with weight marker so people would know where to return the proper weight size. The kettle Bell are incomplete or I just can't find them half the time. If a worker was assigned to the floor to return and replace items that would be a great help for the individuals that working out on a time crunch. I use the sauna before workouts and steam room afterwards...When they are working. Presently the sauna control panel has been broken for weeks now. Guys have started bring in plier to turn the sauna timer on because the location will not replace it. It have broken, after they "fixing", 3 times since I have been back here (about a year). The calming red sauna lights have been replaced with bright white flood light. The same with the steam room. The blue light have been replaced with the same bright lights. I have just start place a towel over my head and close my eyes just to relax will taking a steam bath. I shower curtains are always nasty and tattered. I just stop using them. If figured if I shower in the open in high school and basic training I can do it here. I have not used the pool but I have heard they will be filling it in and making it a additional training area. I am impartial on this because I never felt a need to use the pool so it doesn't effect me. Towel are a hit in miss from day to day. I use keep a spare in my bag just in case they say, "no towels today!" I don't really take to the personal training staff because they seem unapproachable. After seeing me in here 6 days a week for a year it my have gotten a verbal hey or point less than a hand up of times. I not a social bug I the gym but I do speak to the regulars. I try new workouts from time and would like to get input from the but I just call my brother, who a PT in GA, instead. The front desk has some nice people working there at times. I have felt stalked by one guy that works there. Days he work I just bypass all pre and post workout routines. If you are a that like a gym that is always slow. This is not the place. It is in the business center so early mornings, lunch and after crowd is pretty thick. It is a share station or wait situation. They are great down time for those people like myself with abnormal work schedules. I came back because the monthly is cheap, however, after adding my father to the account I have found out how unknowledgeable and poor the customer service can be. I was told that my monthly bill will be $19.95 with upfront add on of fee $15. They neglected to tell me that this was in addition to my already $9.95 plan. Since I use a miscellaneous card( I use for membership fees and online purchases) there is only the amount of all my monthly charges added to this card. I was charged late fee for the account I was unaware was still in existence. I thought this matter to the locations attention. They could not correct the mistake. I just asked that both plans be made 9.95 so it would match up with what was originally told and sold me. Since I use the gym more than my father. I had the cards swapped so I would pay $19.95 for myself and feel like I getting the use out of the price I am paying. I was told to call financial department for a refund. I thought it wasn't worth the hassle right then. I was later charged $68.95. I didnt understand why so i called finanical center. The rep informed me that I was charged for the account I just setup last month. I asked, "Why are charging me in the same month when you have a November window of time to collect annual fee." I was not told my fee would come out this soon for the new account. So I gave FC about $60 in fee due to lack of communication. So for all caps but this is important- IF YOU GET A MEMBERSHIP CONTRACT ASK A LOT OF QUESTIONS ABOUT THE BILLING, ANNUAL FEE, REFUND POLICY AND CANCELATION PROCESS.(it will save you funds and a headache.) I ask the lady for a good faith refund for the pro service and information and she directly refund and stated it is policy and in your contract. This is my review of the RTP facilities(FC Celebration location is even more "well used"). The financial department cover all locations. I am staying for right now because this location work well for my morning workout before work. If that wasn't the case I would have cancelled my member ship by now or at least tried the another location. read more

If you're looking for a gym that doesn't close at 7 pm... Try somewhere else. The amenities and the size drew me to this place, but ultimately I decided not to go with it. I work nights and the fact they close so early and don't offer 24 Hour service is mind blowing in the 21st century. Im a transplant from the west coast where we have hundreds of 24 Hour fitnesses and it was always awesome for when I needed to get an early morning or a late night work out in depending on my schedule. Sadly, I wanted to like this place for all that it offers, so if you intend on being someone who works out before 7pm then please, use this facility. But if you, like me, don't want to rush after a 9-5 to work out, or work a swing or night shift, then good luck to you. I haven't found any place in the region that offers the amount of amenities, and is open 24 hours. And if you do find one, LET ME KNOW!!! Hey owners... Tell corporate to stay open longer!!! I'm sure there's many who want to throw money at you but can't because of this restraint. read more

In the process of beginning my workouts now. I enjoy visiting this facility because it's in a decent location. Only down part about it, which is probably common at other fitness facilities as well, is that around 5pm, it gets packed from people getting off work. It begins to clear up around 8-830pm, which is the time I have began to go workout. Locker rooms are nice, they have a raquet ball area, which is fun. Employees are always smiling and upbeat, attentive and eager and willing to help when needed. I plan on getting a membership soon. read more

The membership manager at the gym asked me to email him and he would cancel my membership. He admitted via email that he told me that he then intentionally ignored my email. This delayed my cancellation for a month and they refused to refund my money. You have to cancel via their website. The customer service is horrible and they were rude. read more

I wanted to like working out at this gym, because its on my way to work and they have the "new" crossfit area, seemingly lots of area to work out the way I like. But, I just couldn't. It just feels CHEAP, and granted, it is, but I paid the same at Planet Fitness (actually, I paid less, because they didn't price gauge me with signup and yearly membership fee b.s.) and that place was nice--clean, nice shower/locker room facilities, equipment that was replaced when it was too used or broken, modern water fillup stations. Fitness Connection has broken and old equipment, a friggin water fountain, gnarly locker room and shower that, while clean, was just cheap and unappealing. The staff interacted with you like it was a chore, while at PF it was customer service. And lastly, the clientele at FC was just...I dunno, rude. I think you can tell a lot about folks by how courteous they park their cars--drive around the FC parking lot and there are deceivingly many apparent empty spaces because people park in two of them. Nobody wipes down equipment, they leave their stuff unlocked in lockers, they throw weights and don't re-rack. The description of 2 stars in Yelp is perfect for FC: "meh, I've experienced better." So long. read more

This is a great deal for a gym. It's definitely crowded during the after work hours, but I have not had issues getting on machines. The VIP membership is an awesome value, and gives you access to a lot of amenities for only $20 a month. I would definitely recommend this gym. read more

Even one star is too much. Don't sign up unless you are willing keep on paying them FOREVER. I cancelled my membership over a year ago due to moving out of the US and they STILL charge my credit card. Despite repeated contacting telling them to cancel my membership. This after the initial cancelling on the website. The only solution at this point is to close my credit card. LOUSY customer service, business model that is apparently built to scam people. read more

Worst fitness center In RTP area. Staffs are aggressive and non responsive. Fitness center is unhygienic with nasty smells all around. They here only to steal membership money nothing else . read more

I have been a member here since it was Golds Gym. Over the past year I have seen a large decline in the quality of this place. Even with some new equipment and programs the gym as a whole has gotten worse. Things are constantly breaking (i.e. treadmills, steam room, sauna, water fountains, etc). I understand fully that things break but management seems to blatantly disregard the idea of fixing things in a timely manner. I've had to start driving out of my way to the North Hills location just to workout at a functional gym. These issues need to be addressed and solve before people start leaving this place in droves. read more

Love this gym. Been a member since 2012. Their PT program helped me lose 30 lbs, I loved my trainer. The class space is awesome, took some classes with plenty of space and it's a great space for use for your individual workouts when classes aren't going on. Staff are nice and helpful, the place is clean and inviting, and the prices are very reasonable. Great place! read more

You get what you pay for. Filthy place, check out the stains on the mirrors, walls and the dust covered air vents. Only good thing is the turf space downstairs because the workout space upstairs is extremely cramped. If its empty you can workout. If you go early in AM or later in PM after 430 good luck. The Cary location and Raleigh locations are better and bigger. read more

FC is a no-frills gym. There are problems (a good percentage of the equipment is under repair, tvs not working properly, etc.). They could do a better job cleaning the gym (I've never seen anyone cleaning). It is inexpensive $10/month + their annual maintenance fee ($140) which works out to around $22 a month. There's not many alternatives in the RTP area, unfortunately. read more

TERRIBLE SERVICE. The worst staff and dirty broken machines. Save your money.

I am a frequent gym goer of the RTP location... and while there could be gyms that offer different amenities and pricing; all gyms have the same goal: Sell Memberships. Without members, gyms don't survive. With that being said, I've been a part of Fitness Connection (even when it was Gold's Gym... for years) and I absolutely LOVE it here. It really is like a family there. This facility has had some major renovations in the last year and people in the higher up positions are making great strides to make additional improvements with equipment and building (as the facility in itself is an older building). Of all the GM's that I've seen there, the one currently in place is amazing. He's great with everyone that walks through the door and he's a great business man. I can tell he loves what he does. As for other personnel, I've seen it across the board in other gyms, is the turnover. It can be a demanding job at times I'm sure, but from what I can see, the people they have there love what they do. So, for what you get... you really can't beat it! At least give it a chance. read more

I have NEVER been to ANY gym that smelled as bad as this one. Seriously, horrible! Basically smelled like taco seasoning, cumin, curry and sweaty sack. It'll hit in the face once you walk in. Never again. Disgusting! read more

I have belonged to many area gyms in the past. But Fitness Connection (this location & the one in Cary) is where I've felt the most comfortable. I LOVE the classes and the instructors and there are always machines available for cardio and weights. I've lost 30 lbs since joining last year because I actually use the gym and I'm not going anywhere anytime soon. My favorite instructors are: Jessica, Erick, Sohayla, Denise, Roger & Dani. I'm sure the others are great also, but I've only taken their classes & they are wonderful and very motivating!! Love it here! read more