Absolutely Outstanding Experience at Kissell Motorsports. I drove about 230 Miles to buy my bike…read morethere, but Kissell Motorsports is worth making the drive.
I purchased a 2015 BMW K1600 GTL from Kissell Motorsports in August 2026, and I honestly cannot say enough great things about Hailey and the entire team. From start to finish, this was one of the best dealership experiences I've ever had.
The motorcycle I purchased was being sold on consignment, and Hailey and the team went above and beyond to help me obtain its service records from another BMW dealership in Maryland. They were also willing to negotiate, which made the purchase experience even better. That level of transparency, flexibility, and willingness to help gave me tremendous confidence in my purchase.
I live in the Cleveland, Ohio area, and while there's a BMW motorcycle dealership approximately 45 minutes from me, its reputation has left me hesitant to do business there. Kissell, on the other hand, is nearly four hours away, and I would gladly make that drive again to work with a dealership that genuinely values its customers. A friend of mine had experience working with Josh, the owner, and spoke very highly of him and the dealership. After my experience, I completely understand why!
The facility itself is incredible. They have a massive showroom dedicated to pre-owned motorcycles and an even larger separate showroom for new motorcycles. As a motorcycle enthusiast, I genuinely felt like a kid in a candy store! There was so much to see, and I never once felt rushed or pressured. Hailey gave me the time and space to make an informed decision, allowed me to put down a deposit to secure the motorcycle, and the team even helped me load and properly secure it for the trip home.
But what really sets Kissell Motorsports apart is how they treat customers AFTER the sale.
When I got my motorcycle home, I ran into an issue where it wouldn't start. Although I ultimately discovered that the problem was simply a fuse, I initially suspected the battery. Without hesitation, Hailey and the team offered to cover the cost of a replacement battery if that turned out to be the issue. They even offered to arrange transportation to pick the motorcycle up from my home and bring it back to the dealership, completely free of charge, if I couldn't resolve the problem myself!
Think about that for a moment. I live almost FOUR HOURS away, and they were willing to go to those lengths to stand behind a motorcycle they had sold me on consignment. That's an extraordinary level of customer service, especially in an industry where some dealerships seem to forget you exist the moment the paperwork is signed.
Hailey also connected me with their service department, which patiently walked me through several troubleshooting steps to help diagnose the problem. They genuinely wanted to make sure I was taken care of, even after the sale was complete.
Another fantastic perk is that Kissell offers customers a 15% discount on BMW parts when they purchase a motorcycle from the dealership. Anyone who owns a BMW motorcycle knows that parts aren't exactly inexpensive, so that discount can translate into substantial savings over time.
They also offer an incredible winter service program. If you live within 250 miles of the dealership and have more than $250 worth of service performed, they'll pick up your motorcycle and deliver it back to you at no additional charge. Fellow BMW owners know that reaching $250 in service costs isn't exactly difficult! This is an especially valuable benefit for customers like me who live several hours away.
What impressed me most wasn't just their beautiful facility, extensive inventory, willingness to negotiate, or competitive customer benefits. It was the fact that Hailey, Josh, and the entire Kissell Motorsports team genuinely seem to care about building long-term relationships with their customers rather than simply making a sale.
In a time when exceptional customer service can feel increasingly rare, Kissell Motorsports is a refreshing reminder of what a dealership experience should be.
I'll gladly drive nearly four hours to give my business to a dealership that has earned my trust rather than settle for one that's 45 minutes away.
If you're shopping for a motorcycle, especially a BMW, do yourself a favor and check out Kissell Motorsports. They're absolutely worth the trip!
Thank you, Hailey, Josh, and everyone at Kissell Motorsports, for making my purchase such a positive experience. You've earned my trust, my future business, and my enthusiastic recommendation!