Josh and his team are the standard for automotive repair, tires, alignments and FREE FLAT REPAIRS!…read more They do free alignment checks, free brake inspections, FREE FLAT REPAIRS AND MUCH MORE. Thank you Big Brand Tire of Grass Valley for being the 1 stop shop for all automotive care.

We have been very consistent customers of the Penn Valley location and have spent thousands of…read moredollars with Big Brand, on tires, car repairs and maintenance, etc. We moved up to the Grass Valley location as it was closer to us. We purchased two new tires for our Tundra for a bit over 1000 dollars. Only the two rear tires needed to be replaced at that time. Upon replacing the new tires, they did not tighten the screws on the hub caps. We lost the first one on the way home from getting the new tires. We reported it to Josh, the manager who said he'd look for replacements. We checked in several more times with him, only to be told he couldn't find anything. He never once reached out to us, we had to initiate all follow up calls and visits. Several months later we needed the other two tires replaced, so we again, went in person to the location to schedule that appt and again inquire about the replacements. We spoke to the assistant manager as Josh was too busy scrolling on his phone to get involved in the conversation. She went out, took photos of the missing hub and promised to look for replacements for us. I finally asked if they were not able to find them, perhaps we could get the price taken off the new tires. They said that was possible. I again inquired a couple of weeks later about if they had found the hub, the assistant manager said yes, but they'd just take 30 dollars off the price of our tires. I asked why they hadn't ordered them if they had indeed found them. She said it was just easier to give us the 30 dollars. No concern that the hub cap was completely missing and looked horrible. It was apparently our problem to solve. We had much discussion about it, and I was very frustrated about the lack of concern or customer service on this. Again, no communication was inititated by them, all by us, and then we were told they found them, but wouldn't order them. We could order them if we wanted. My last conversation with Bri, the assistant manager, was that it shouldn't be my responsibility to do their follow up work, and they should be ordering these to finish the job and fix their error. She stated she didn't have a credit card and only the manager, Josh could do that. He was at lunch and she'd check with him when he returned. This has been weeks ago and I 've never heard anything back. After this conversation with her, I looked at what she said was the replacements that we could order. They were NOT the correct ones! The replacements she told us to order were for 6 lug and ours is 5 lug. This is not difficult to tell, especially if you are in the field! I called Auburn Toyota, which supposedly Josh had done, and they immediately found them, and ordered them for us. Oh, and a second one fell off after all of this, so now we are missing two! They did not tighten any of the screws and this is not a tool that we have, it's a specialty tool to tire shops. I called the corporate office and asked to speak to a DM to try to work this out. My call went un returned. This entire situation has gone on for 9 months!!!! I feel I've been more than patient waiting on them to fix their error. To say the service here was horrible, is truly an understatement. ZERO attempt to fix this seemingly EASY fix and retain a very good customer who has spent thousands of dollars with this company. I will tell everyone I get the chance to talk about this with to go elsewhere. I called Big O tires, who just opened down the street, and they are CHEAPER for tires and installation than Big Brand! In the end I learned a valuable lesson not to use Big Brand, AND I will save money going elsewhere in the future. According to the reviews, my situation is not unique with this company. BEWARE of this location!!

I have used Douglas Automotive for years and years on both my personal and company vehicles. I…read morecan't even begin to tell you how professional they are and very competitive on pricing. More so, they stand behind all the work they do and several time I had no charge visits. Would recommend to everyone. Harry Reeder

These guys are awesome. Alex and Brian were great at explaining the process of getting my rotors…read moreand pads done on my vehicle. I went in in the morning and my car was ready by early afternoon. Price was fair, too and the service was exceptional. Will definitely refer Douglas Automotive to my friends and family!

What a great local Tire shop They do tires, brakes ,…read moresuspension, hitches, lift kits and more. It's very classy and they are always available, I love that when you're in a pinch. Support local companies and their services !!!!

Driving into Grass Valley from Auburn on a Sunday afternoon, we were dismayed to see the tire…read morewarning signal light up in our Subaru. Fortunately, Sierra Tire answered our call and instructed us to pull into their second bay. We were warmly greeted by Joe and Oscar, who immediately checked the pressure in the four tires and looked for nails or screws. They discovered all of the tires were overinflated! Oscar suggested checking the spare, which was underinflated and the likely case of the warning light. Both gentlemen were efficient, professional and absolutely delightful! Their customer service skills were exemplary! Our Sunday afternoon was rescued by these two amazing men!

I truly appreciate this shop. They're a shop for an average human with average income. They're…read morehonest, quick and reasonably priced. Anytime I've needed help with a flat or a single tire replacement I have been treated very well and respectfully. The employees and owner go above and beyond when it comes to customer service. Don't let other bad reviews fool you, they're located in a city with an incredible amount of racist snobs. ( my own experience, very sad) Anyway thanks again Auburn tire center I will continue to give you my business for years to come.

Every time I come here it doesn't take to long for them to get to my vehicle. Prices are very fair,…read morebrought tires for my trailer and got a great price just to throw them on compared to other companies. Great place for all you tire needs in the area. Definitely will continue to come back here for all my tire needs! Thanks Auburn Tire Center!

The salesmen at Les Schwab are the best. My tire sensor was on so I went to Schwab's thinking I…read moreneeded new tires. Three different people helped me all of them wonderful. The salesman told me my tires were fine and I didn't need tires. They could have sold me new tires but they did not. This is a great business and I am grateful for their honesty.

No service received. I made an appointment for an alignment for 1pm dropped off my car at 11:30. an…read morehour and 30 minutes before the appointment time. 2 1/2 hours after the appointment time, my car was still in the same parking spot and I was told that they had other appointments that I guess were more important?? so mine was bumped would be a few more hours. There was no communication when I dropped my car off an hour and a half early for its appointment that they were behind or other appointments in front of me that were priority so it wouldn't be touched in a timely manor.

Heard our brakes scraping one evening. Went online and got an appointment the next morning. Brought…read morethe car in at 10:00am and it was ready by 2:00pm! New brakes all around felt great. Reasonably priced.

Great customer service experience! Work was done thoroughly and on time! Thank you big brand and…read moreteam!

Great prices, very responsive, and we're quick to get me in and out. Needed my tires replaced and…read morethey told me to come in asap. Was out in less than 30 min. Definitely will come back for future service

I love this company. Nice people. Honest. On time. Always a pleasure to deal with. Honest. Thanks.read more

I met Anton and his wife. They are really nice, friendly people. My VW, 5 speed turbo passed Smog…read morewith flying colors. It was quick and easy. I had a problem with my hood release. Apparently it just needed lubrication (severely). Anton fixed it at no charge. They have dropped their smog prices recently to stay competitive with nearby shops. I will definitely continue going to this shop. I highly recommend them!

I has a poor experience here....disturbing....brought my car to have them check it out. Person who…read moremade the apt. seem to impersonate 'Anton' and said he would check out the car himself...so I was impressed esp. because of the impressive rating (although it is easy to make fakes ones of course). Upon arrival...there was no entry point as the whole facility was jammed with vehicles. So, I made a left turn into a one way street and parking my car in the only space left...all the vehicles were parked in a mist-mash of ways. I asked to speak to Anton since I believed that is who I had talked to. The guy responded that he was not there but would arrive. Then he told me that he was the one who talked to me. I had wanted my car checked out esp. the front end and originally , he said d$100. I left and after 30 minutes he called and told me me it was done. Gave me info and said I needed for new tires which I really already knew. He did not mention anything else like the brakes,etc. Or even that he did a test run.. The garage was packed full, so I have no clue when my vehicle was looked at. Upon my return and talk, he then said the charge was $180!!! When he say the look on my face....he immediately realized that I was not going to fall for this chicanery and said only $100. I would say don't be fooled by this guys' pleasant demeanor and promises. I just wonder how many other folks he has conned,