Eric was on time and very friendly! .... However, he came to remove the auto lock on our door that was suppose to be removed 7 days prior to our move in.. it has been 2 months of living with a front door that cannot be opened with a key, only by app on your phone that works 25% of the time... if you go check the mail without your phone- you're locked out. He was apologetic he did not have paint to touch up the door and it would have to be done on another service call. Happy to no longer have the pesky lock, I had not taken a look at the door.. Now we have to play the waiting game or resolve this ourselves. It is very inconvenient to have to schedule someone home on work days and wait around for large windows of time for someone to show up.... We had a no show 3 days prior after waiting all afternoon. We have had no response back on issues we reported during our initial move in .... At all.... For instance one of sinks in the master bathroom was not working at all- we put it on our list that had to be sent in 48 hours after move in.... No response... Eric was also sent to take a look at our shower problem and troubleshooted similar as we have ourselves... a professional plumber to ensure the issue is actually resolved would be nice... This review is not for Eric personally as he did what he was sent to do but for the general handling by First Key Homes. We are fearful in the event of something that needs immediate attention that we won't be able to reach anyone as we have no direct line of contact. read more

FirstKey Homes - Door lock replacement - Real Estate Services Near Me - Marietta, Georgia

This terrible!!!!! its 43 degrees and I took off work to wait on you to come fix the heater and no one showed and my house is now 38 degrees. its snowing in Atlanta this week and we have no heat in the house. When I missed an appointment you charged me 105 dollars. I should have freee rent for having to stay in a n house that it is inhumane to live in! read more

We were having issues with our smoke detectors. called to put in an emergency maintenance request, but took them 5 days to come out. The service provider Nick came and got the issue taken care of and replaced quickly. He was very nice and efficient. read more

My move-in day was the worst experience I have ever had! When I arrived at the residence there wasn't a lock box for me to gain access into the home. First of all I find that reaching an actual human being with FirstKey is futile. Sending an email when there is this sort of emergency is pointless. Thank God that the moving company I hired had a mixup with their schedule and was not there waiting for me to open the door! I was unable to move in and could not have someone tell me what I should do in this case. Sadly I have yet to hear from anyone! read more

First Key homes is the absolute worst rental compnay I have ever had to work with. For starters, We did not have a working firdge for 2 months nor were they responsive trying to help us int he matter. It took 10 calls and 6 weeks to get a hold of someone who even knew what they are doing. Second, we still have a month on our lease and they are giving people the code to our house and telling them they can coem tour it. ALso are showing up telling us to leave even though our lease cleary states our move out date is in a month. With all these issues being listed, I would like to mention the only time you actually hear from someone is when they need something from you. They do not care about their residents and will do everything in there power to avoid responsibility for their actions read more

Hi all, I wanted to share our tale of dealing with first key homes for the last five years. We just recently closed out our move out charges with getting out of the first key home we are in in Las Vegas NV for over five years. We had never missed a payment, never been any trouble in any shape or form. We constantly received warnings from the HOA and first key regarding debris and landscaping that was not part of our property and we were billed for it. For example, the city of Henderson cut down some palm trees and because they ended up in our general vicinity of our house ( our home doestn have palm trees on it) awaiting to be picked up we inherited the bill and penalty from the HOA and first key homes. I had to go to extensive lengths to get this charge removed from our account and had to work twice as hard to get the charges removed off of our first key account along with the late bill that was assigned to this situation as well. We were consistently hassled about having kids playing outside in the space between two homes in our cul-de-sac. During COVID, my wife and I who have worked in the fitness industry for the last 20 years put out a free workout sign and motivational quotes to get people through the rough times during the 2020-2021 timelines. We consistently got honks and people stopped to share their approval of our message in our neighborhood. We were contacted by first key homes and the HOA to take down the sign in the context of it was an unsightly sign in the neighborhood. During one of the many government shutdowns there was a lapse in military pay by two to three days. Which on one particular month it happened around our rent due date timeline. I had attempted to call first key several times to let them know that this was happening to potentially get some grace period due to the fact I was currently a full time government employee. Not only was the response time slow it was met with a condescending attitude towards my situation and what they could do to help me in this situation. I had to borrow money to get the payment handled in time... Response times for maintenance requests for the various things of the home we rented were slow at best, and the troubleshooting system through the app and phone calls and the automated delivery services always made things clunky slow and for full time working folks really tough time to get anything done in a quick and timely manner. This is a clearly in for profit organization that cares about money first their house is second and lastly the people that inhabit their homes. They consistently raised rates on us through every rental lease agreement. Which as I can understand rents went up around the country but to the extent that they went up and our area was clearly price gouging and the response was if you can't pay it someone else can. For someone that was serving the country through a Global Pandemic and the State of Nevada and having an unemployed spouse and a family of four and never missing a payment through our five years there to be told that someone else can pay the bill if you can't was clearly embarrassing for a company to say. If you've gotten this far in this review the worst is yet to come. We decided to move my family to South Florida April 2023 for work opportunities and to get out of the desert. Did I forget to mention first key homes never did a pre movement inspection with us? Even though it is clearly stated in their lease and our situation we never had a movement inspector walk us through their homes and show us the pieces of the home that were pre-existing that we would not be responsible for. After several phone calls to deduce this situation we were told that because we walked into the home and moved into it we accepted the home as is and had and it was upon us to inspect the home for every inch for any issues. Fast Forward 5 years later; To be proactive, we've requested a pre move out inspection to gauge how well our home was faring in comparison to when we moved in with it. With the end state, to try and make the home look as close as possible to when we did our move in five years prior. The move out inspector went through our home with a fine tooth comb and reported back that the house looked great and was kept in wonderful condition. They went through line for line with the close out move out guidelines and gave us the impression that we would receive very minimal charges to the home due to the fact we kept such good care of it and when most certainly receive our deductible back. This gave us the false sense of security that we were in a good spot moving out of our home in April 2023. To add insult to injury, first key homes contracts a Cleaning company called "Molly Maids," which is located in Las Vegas NV. They specialize in Deep home cleaning and Carpet cleaning. PART 1 Part 2 next read more

Update from my previous review: The only positive I have is that Mariola with FristKey is trying to help. She's the only employee who is communicating. I took another half day off as I was told my refrigerator was being replaced. When the technician arrived, he did not come with a new appliance and was told to assess the problem. FirstKey maintenance continues to not communicate properly (or at all). Day 14 and this is my current "fridge fix". Day 15 and no resolution to my maintenance issue. read more

FirstKey Homes - Real Estate Services Near Me - Marietta, Georgia

Worst company ever. They dont connect you to a manager. They dont give you your own property managers number so that you can email them and they blow you off. They dont care that your house is unlivable at 47 degrees because you've been trying to get them to repair the hvac for days. They take your money and pay themselves and let you live in an overpriced craphole. How can anyone expect people to be happy paying this much for rent when they dont do anything to make the amount paid even reasonable. HIRE MORE MAINTENANCE WORKERS IF YOU CAN'T FIX EMERGENCY MAINTENANCE ISSUES IN THEIR LEGAL REQUIRED TIME. read more

FirstKey Homes - It is so cold its unhealthy at this point - Real Estate Services Near Me - Marietta, Georgia

I WAS A PREVIOUS TENANT OF THIS TYRANT! I rented a townhouse from them located in Lithonia, GA. I reported the uninhabitable conditions to DEKALB COUNTY CODE ENFORCEMENT because FIRSTKEY HOMES, LLC denied me a habitable place to live by not completing any emergency repairs for a year. I was disabled at the time and I didn't have income to move out. However, I submitted multiple repair requests for the no electricity, no air conditioner, flooding throughout the unit, and mold and mildew on the walls, broken light fixture, etc, leaky roof in one of the bedrooms, ceiling fell in the closet, etc. Towards the end of my lease, Hal, the maintenance person, finally visited the property. He walked through the unit and took pictures then stated, "There are too many jobs on this ticket", and left the property without completing any repairs. Before vacating the unit, I requested a MOVE OUT INSPECTION, BUT FIRSTKEY HOMES REFUSED TO INSPECT THE PROPERTY. So, 30 days after I moved out, they STOLE MY SECURITY DEPOSIT without proper NOTICE. I will NEVER attempt to rent from them ever again. Furthermore, FIRSTKEY HOMES continues to AVOID MY INSURANCE AGENT BY NOT ANSWERING THE TELEPHONE, SO MY DAMAGES COULD BE COVERED. FIRSTKEY HOMES ARE AVOIDING MY INSURANCE COMPANY BECAUSE THEY DID NOT VISIT THE PROPERTY WHEN THE WATER FLOODED THE UPSTAIRS AND DOWNSTAIRS TO COMPLETE REPAIRS! Their maintenance department and customer service department ARE HORRIBLE! I plan to continue to pursue JUSTICE and tell my story on ALL PLATFORMS. FIRSTKEY HOMES' GOGGLE reviews have plenty of pictures from me and other tenants to PROVE all damages. I do not recommend RENTING FROM FIRSTKEY HOMES! read more

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first key homes has been terrible from beginning to end. they charged us $150 to fix a door knob that was already broken upon moving in. the gutters are falling off the house which Has exposed a hole and now we have a family of squirrels living and playing above our heads all day. At which they are charging us $105 for gutters. There is always a leak in the rooms in the spring the bottom of the stairs becomes a pond. Mold growing in master bedroom. We called code enforcement after the inspection the heavy set gentleman needing the rails split open his hand. As we had no choice but to renew the lease dec 2024 ( household of 7)at which you can't renew with a balance now we are facing eviction for 2686.51 after code enforcement advised them to fix their sh*t we are renter we have no stake in these properties Corporate greed has to stop .... read more

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I have been sitting in this house that is right now showing a whopping 85 degrees, with three children one of this has asthma and has been having trouble sleeping. I have called several times and they sent someone out who was here 3 hours and did not fix anything. It has been more than 2 weeks and nothing. First Home Keys is the worst, I caution anyone thinking about renting their properties. Slum Lords is what they should called this company. read more

This company is pretty much a scam. Corporate greed - buying up houses and renting them at inflated overvalued prices. They are all over you once you sign up and get approved, until you pay and move in. Then they disappear. Much of the stuff they should be paying for is put on the renter. This has all you need to know, from the Better Business Bureau website: "According to information in BBB files, FirstKey Homes has a pattern of complaints alleging Billing Issues, Repair Issues, and Customer Service Issues." Unless you're going to address the BBB statement, don't bother with a reply FirstKey. read more

I had 3 maintenance items in ONE service call that lasted 15 minutes. One of the issues was fixed, the other two were glanced at, not fixed, and now I am being CHARGED $105 for each of the other two items! Again, ONE service call. One of the maintenance items are two well-established tree/bush that is 30 years old in the front yard. They died of old age/disease like trees and old shrubs do - not from lack of water or care. How is renters responsibility to get a chain saw and back hole to remove dead trees!? read more

Duane is a great service guy. He is kind and courteous. He fixed our stove and knew exactly what was wrong with it.

Giving first key a 1 because the maintenance is horrible. I've had multiple issues that they start and don't finish and takes multiple calls for the same issue before it's resolved. If they can get stuff fixed ok first attempt I would rate a 4-5 read more

SLUM LORDS I may be giving them more credit than they deserve. These fools will ONLY communicate when they want your money or when it is time to renew your lease. I have been dealing with these horrible excuses for people and I have NEVER spoken to my property manager. The maintenance group is even worse. If you are searching for a home, stay away from these people. Contact me and I will give you a cardboard box. It will be better than one of these properties. read more

DeAndre' came out and was very professional and efficient. He was courteous and we wouldn't mind having him come out for any of our maintenance needs. read more

I am a resident with First Key Homes from Phoenix Arizona. Les has been helping me with maintenance requests recently. Les is attentive, helpful and goes beyond what is expected to make sure that my home and appliances functions properly. Thank you! read more

Heater wasn't working called first key and they sent someone out within the next hour Goff job fast and quick thanks brandon

Maintanence Department is horrible - placed an emergency call due to a broken pipe in garage, resulting in having to shut water main off and having no water in house. Placed EMERGENCY call at 7:00pm Sunday 6/18 - at 12:00 noon after receiving no call, placed an online emergency call - finally got someone there from Mega Star Restoration at approx 1:30 pm (no call prior to them showing up) and they couldnt speak english, had to use google translator to talk to them - they said the previous repair done several weeks earlier was done incorrectly and they had to go to Home Depot for parts - approx 3 hours later they came back - supposedly completed the repair at approx 5:00pm - we had water for approx 4 hrs - went to use water at approx 9:30 and there was no water - went into garage and the repair they had just done was undone and no water - the pump was not pumping any water - shut water main off again - placed an EMERGENCY CALL at approx 9:45 pm - AGAIN next day hear nothing from anyone until Mega Star shows up at home AGAIN with technicians that speak NO ENGLISH - now they have supposedly fixed the pipe issue but still NO WATER - now they are saying it is a city issue ??? i don't even think we have city water as I think we have a well? Cannot get any response from First Key - my husband missed a full day of work due to lack of communication from First Key and the 3rd party vendor - I spoke with the Maintenance Department several times trying to find out the status. Placed several calls to Maintenance to try to speak to a supervisor - right now waiting for call from supervisor - was promised at 1:30 that I would receive a call within 1 hr - it is now 2:15pm and no call from supervisor - 2 days now and no water - it is 95 degrees in Florida and WE NEED WATER ! ! ! ! read more

Our family has lived in our home since May 2023 and we just renewed our lease for another year. April we encountered money issues which caused us to be late and also get eviction process started. This happened one time before back in November 2024 and we paid what they said was the entire amount due which included the eviction filing fees and attorney fees TOTAL amount due. April 2025 we encountered money problems causing the same thing to happen. My mom and my husband are both on the lease. My mom called in and Asked the TOTAL amount due to clear up the entire month for April so we would be caught up, we paid 4651 4/14/2025. I logged in to verify everything was paid and it was a zero balance. Then about a week later I logged in to get ready to pay May 2025 rent and I see a balance of 1300 for eviction fees, filing fees, lawyer fees etc (mind you may rent hadn't even appeared on the total yet). I called the local office in Spring supposedly and got connected to whatever call center and I could barely understand them. I told them I wanted those fees removed because we asked the TOTAL due and we paid it. We even were required to walk it into the local office and pay via cashier's check, to which my husband did. After going through about 3 reps they finally said they didn't have authorization to remove the fees and I needed to speak with the local property manager and said they'd get back to me. I said when? Because I want this addressed immediately. They called to get a hold of the local property manager and then transferred me to them. After speaking to them they said that their policy changed as of 2025 and they don't tack on the legal and eviction fees until after you pay what is owed. WHAT!? I said I asked the TOTAL due and if you knew those fees existed, that should have been included in the amount we were paying and I couldn't afford an additional 1300, plus the 2095 new rent for May. I asked could I pay May rent/utilities and then pay the fees either over time if they wouldn't remove them or allow me to pay them separately and still pay rent for May so we wouldn't have another eviction process happen. They refused and said I had to pay the full amount due and they would accept nothing less. We have rented for going on 3 years with this company and up until now we haven't had any issues. But to purposely do what they did is not only unprofessional but it's a form of fraud and illegal in the state of Texas to not allow someone to pay their rent and evict someone over any fees. But I guarantee you because we will now be late again due to their own neglegence and error, we'll be facing the same problem at the end of May. I sent them 1000 to go towards the fees today, rent will be late because that 1000 was part of the may rent we had to pay thinking we were just paying Mays rent. If they don't accept the money then they don't want their money is the way to only see it. I'm paying you like your requiring me to do, but now you've effected me financially yet again. I'm not emailing you Scott like your general response is so that people can't see your response to this review. John Saurina, Debra Goodenough and LeAnn Saurina are who the address is listed under. Simply because you won't allow partial payments or split payments, won't work with people on anything owed or waive fees that you yourself made the error on, I am rating this company a 1 star because you don't treat people that way. Also to add more if what I said wasn't enough....the shrubs died in the front yard due to the extreme heat last year and they demanded that we replace them at our cost. I pulled them up so they were removed and not a eyesore or fire hazard, but I didn't kill them, the weather did, I'm not replacing something I didn't cause. Also home wasn't cleaned prior to move in, we had to deep clean it and vacuum white hair all in the carpet due to my allergies. Fence was rotted weathered wood so dogs broke through multiple times. We repaired and replaced at our own cost and installed an electric fence to avoid other animals breaking through into our yard. Leak causing damage in one of the bedrooms ceilings which I would bet has mold. Filters never replaced by maintenance in almost 3 years in the ceiling, the entire time we've lived here we've done all repairs at our own cost due to the shotty reviews of their maintenance crew, we didn't want to risk them damaging the home and then trying to pin it on the tenant. No thank you. We only signed another year because next year we wanted to buy our home and we've been saving for that. Don't do business with anyone who treats their tenants like they do. Your an object, a number, replaceable in their eyes. Sign a lease and you'll find out for yourself. I'll update my review if anything is done to resolve the payment issues primarily but if not, it's staying at 1 star and I'd give it zero stars if they don't resolve it if I could. read more

FirstKey is an awesome property management company! You are quick to respond, friendly and efficient!! Thank you Tyrone, Jessica and Jovanny (Las Vegas)! You are great at what you do!! read more

just sad. I will keep it as short as possible. The problem is how the company responded to the problems. 1. rental Has a pool. The pool company don't clean it properly though. It has turned green 3x in 2.5 months and needed drained within the first week. 2. Sewer pipe busted and was leaking feces and urine into my living room and hallway. IT TOOK 5 WEEKS TO FIX 3.Water pipe was broken from day 1. Leaked water throuh ceiling...a constant drizzle...until the ceiling started falling off. It took 6 weeks to fix. 4. Another pipe busted. Leaked water underfloor of a different bedroom. It took 8 weeks to fix...however, there was freestanding water for 8 weeks...mold is growing...it stinks really bad. That still hasn't been fixed...going on 2.5 months 5. AC motor just broke today. The company said they have to order the motor and will be a week. Without AC. It's 105 in Vegas today. it's the response. sad. The whole house wreare read more

AVOID. THIS. COMPANY. They are horrendous. The reviews are not joking. The 5 stars are fake or paid. We're in the process of getting a lawyer because of this experience. 99% of rental companies are awful, and just care about the money, but this one takes the trophy. They do not give an ounce of care about their tenants. They do ZERO preventative maintenance on anything in the home so, of course, our first year the AC goes out. Call the emergency line multiple times, but it only took a couple days to fix. Winter comes and guess what? Heat goes out. It's 40° INSIDE. It took about 10 calls and 5 different techs for them not to fix it, finally they sent out an HVAC technician and it was fixed. Wow. Next summer, AC goes out again, what a surprise. Still no preventative maintenance has been done. (You should service your HVAC every 6 months btw). The lady on the phone had the nerve to tell us "You know heat rises right?" As it's 90° in the upstairs. This summer (2025) the ac goes out again, shocker. Call the emergency line, a tech comes out immediately and says it's frozen over, let it thaw for 24 hours then turn it on and call him if it's not working still. 24 hours go by and it's still not working. He comes back and says he has to come back 3 days later because he has to do a "3 hour job" on the ac unit and didn't have time that day but he assured us that's what the issue was. He says we can have ONE portable unit (It's a 5 bedroom house) He comes back after 3 days and says now its a part for the inside unit that will take a week to receive and then he has no idea when he can come back. We call them and tell them we need more ac units and a certified HVAC technician to come out because we are miserable. Never got a response back. Shocker. It's been 3 days. We called a few companies and verbatim, they "don't do business with first key homes" That should tell you something. It's been out for a OVER A WEEK. In the middle of Georgia summer. It's 86° upstairs and 78° downstairs. Oh did I mention the house has ZERO ceiling fans and no screens on the windows? So we have no relief. I have health problems and we have a senior dog as well who is not doing good throughout all this. I've missed work because I'm afraid to come home and find him dead. Oh but they want to raise our rent $500 extra a month. For what? The market is going down and they have improved exactly nothing on the property. It's pure insanity. My partner is on the phone with a lawyer right now because why are we paying for a property that is uninhabitable? It's literally the most basic right as a tenant. I guarantee not a single person who works for this scamming company would live in their house for weeks with no a/c in the middle of summer. I hope this saves at least one person. It's not worth the headache. I can't wait to move out. read more

Upon living in this house for 10 months now, we noticed a few spots downstairs in the ceiling that kept getting dirtier and dirtier. 3 days ago we contacted a plumber and our property manager for our rental property about the issue along with sitting on hold with the maintenance team for 2 hours just to get NO HELP. We sought out help from the plumber and he believes that our ceilings drywall is infested with mold, AND likely black mold. We sent pictures and documents into maintenance and our property manager again with NO answers or help. A dry wall company contacted us yesterday stating First Key Howes is requesting them to come out and investigate but they couldn't get back in touch with them for approving the diagnostic Process. We have 2 asthmatic children with symptoms that gave gotten progressively worse in the 10 months of living here. We have contacted their doctors to test them for mold toxicity due to the nature of our homes problems. I also am a cancer survivor with an immune compromised system and have experienced excessive chronic fatigue and more medical issues living in this home than I have since completing my cancer treatment. We are in touch with two attorneys due to there not being any form of urgency on behalf of First Key Homes, LLC About this matter. i do not recommend renting with this agency. read more

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First Key (lack of) maintenance strikes again. They do not care. It is getting cold outside and my furnace quit a week ago. We are cold at night. We call every day, but no action. Amazingly, I have been paying rent almost 6 years. I guess I am stupid for not moving. Clearly, no one is in charge of maintenance. A crying shame, really. read more

We live in Summer Walk subdivision in Canton. we have been attempting to get a pool pass for several months. we learned that FKH had an unpaid balance with the HOA. we were assured that it had been paid by FLH rep. it has NOT been paid. can someone enlighten me on how to get these people to pay the past due balance so we can get a pool pass. my daughter has physical issues that swimming helps. we need to use the facilities for which we are paying. Susan Updegraff read more

I have wrote you once before about the way your renters keep this property. This property is located at 301 Emily Forest Way Pendergrass Ga. 30567. The grass is high, bushes are so grown up it looks horrible. We live in a quiet well groomed subdivision. This house stands out as the worse house in our neighborhood. Please take care of this matter. read more

I had a maintenance request with with them and the guy that came out ( Keith White) he was very hospitable he wore shoe covers. He went above and beyond to make sure everything was right. I haven't had a Pleasant stay with the first key homes, but their maintenance team has always been spot on when it comes to helping fix something and I appreciate that will I recommend anyone to move in a first key home. No I would not for many reasons, but I do value or their maintenance and really appreciate them. great work Mr. K. White. Thank you. read more

Pure incompetence. Rented for a year and wanted to move to a different FKH Home. Applied for the new home 6 weeks before move out.1 week later and nothing. I call to get an update I was told I can't get approved until I have a move out inspection performed on the current house and was told my current property manager was notified and would reach out.3-4 days later and nothing. I call back again and was told they pinged the PM again to reach out to me and gave me a phone number. Phone number didn't work. Called back the next day and was given 2 emails. Neither of the emails worked. Both immediately responded with a "not actively managed message". The following week I called again and got another email that was not actively managed. At this point it's been 2 weeks of me trying to find someone to talk to and get this resolved and being pointed in every direction but the right one. Finally got the contact of the contractor who does the inspection and was able to talk with him directly and get it set up. All correspondence and problem solving has been initiated and completed by me. Zero internal correspondence or notifications have come from FKH directly. 3 weeks after application, half a dozen phone calls, emails only to find out someone applied 3 days ago and got approved before me. And will likely be fighting on me getting refunded the $110 application fee considering I was the only person who did any work. First key homes is a waste of space and I pray everyday for its downfall. read more

I went online on 11/29/24 to pay my rent that was do in the amount of $2,041.60. I was also charged an insurance lapse fee of $30 in which I do not owe cause I have always had insurance. On Monday the 25th I was sent and email stating that I owe $2,071.60 due December 1, 2024. As I went online to pay the correct amount owed the system says I owe $6,791.60 which is very incorrect. This is not the first time the tgat I have dealt with a situation like this with this company. I still have not been paid back the money owed to me as of yet but they continue to try to scam me. I know that they will try to send an eviction notice. However someone should try contacting me to straighten this matter as I have already previously placed a complaint with BBB and if not resolved I will put in a new complaint against First Key Homes again. read more

To clarify...these pics were taken about 10 days after our initial move in date (move in date kept changing because the house was NOT ready). And then we sent these pics in, waited a week, and NOTHING got fixed. Not the spindles, not the mildew, not even the paint. We went back the day of our lease signing and checked harder and found completely clogged gutters and a wild patch job on the roof (most likely a cause of the unkept gutters). Mind you the firstkey team assured us that everything would be taken care of by the service team. I appreciate your response Scott, but the way the base boards of this house looked it was evident that no one actually cleaned this house. And if a team came out and assessed this house as safe and/or ready, they're scamming everybody. I won't be signing the lease. But I will continue to leave my honest reviews until my deposit is returned to me. read more

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If I could I would give first key homes a zero for a rating. We are in the market to rent a home at this time, not buy. So we found a home we LOVED in North Port FL that had four bedrooms and was beautiful BUT we were denied by first key homes because of us owning a husky. I find Lucy is the sweetest little girl and I'm truly surprised, we have NEVER had any issues with her or previous rentals. I should have listened to the bad reviews about this company before applying, and they won't refund our application fees the policy states the fees are for a background check but they didn't get that far, so we should be refunded. I also explained how I've had two brain surgeries from chiari Malformation and although she's not registered as a service dog, she's trained to help me in case of an emergency Please please share, this is company is shady and their processes are unethical! And as you can see from reviews, they are slumlords. read more

We haven't even fully moved in yet and already see red flags everywhere. We are moving to Georgia from out of state. We checked out the rental (a house) in person in May, applied, and signed the lease a week later. During that time they gave us the opportunity to pick a move-in date of either June 1st or June 14th and we picked the latter for we had a vacation trip to Costa Rica coming up during the first two weeks of June. We figured we don't mind paying a half month and moving in around the 20th, during the weekend. They emailed us (well, my boyfriend only, apparently you can't have two equal rights renter on a lease, so only he gets the email communication) on the 5th saying the key will be posted in a lockbox somewhere on the property and will have to be picked up the 14th, the day the lease starts. We told them we will be in Costa Rica at that time and asked them if we can pick up the key a few days later. No, has to be the 14th. We then asked them if we can send someone. No, has to be the person on the lease. We then asked them if they heard the part that we will be OUT OF THE COUNTRY. Yes, and the key has to be picked up on the 14th in person. So, we arranged to return from Costa Rica on the 14th, and I bought an extra round-trip ticket from NY state to Atlanta, so that I could take a cab to the house, find the lockbox, enter the code, retrieve the key, perform a quick inspection, and then fly back to NY state to pack. This was about $600. I wonder, would it been so hard to show some flexibility and let us pick up the key when we were already in Georgia with our moving trucks? Moving on. During my initial inspection I found a few issues. The place was grimy. Not too bad, but I know my first thing to do when I arrive is to thoroughly clean everything. Spiders in every corner, dusty floor, dirty kitchen appliances, that sort of things. I could tell it has not been cleaned since we attended the showing. The key to the back porch is missing and the door is locked. Currently no one can go in or out to the back porch through the kitchen. The water took a long time (minutes) to turn warm, and never actually turned hot. I'm hoping that's just a matter of adjusting a setting on the boiler. The big Rently lockbox for showing the place is still on the front door. The fridge is leaking. There is a shed in the backyard that has been evidently used by someone. I found beer bottles, cigarette butts, that sort of stuff in there. The shed's door is unlocked with no lock on it. None of these would be a major problem, however, it makes me concerned that 1. We never received a move-in report so can't compare our findings and 2. of the three email addresses we were given, (property manager, property admin, the person who sent us the welcome email) no one has responded so far despite that we have been emailing them repeatedly. This is in line with the reviews I'm reading here and it is making me extremely nervous. I am feeling apprehensive that I am evidently moving in a house with a big clunky box on a door that I can't remove, a leaky fridge and a back porch door that I can't use, that is administered by a landlord who doesn't reply to my communication and easily forced me into a position where I had to spend 100's of dollars to comply with their terms. read more

I signed a lease with this company in December 2023. the landlord was FirstKey homes management of Georgia LLC and it included an address to send payments via mail which was 1850 Parkway Pl Suite 900. I sent several payments to this address only to be hit with an eviction saying I haven't paid . They filed an eviction in a different name (FirstKey Hones LLC ) and with a different address from the lease which is illegal .I reached out via mail and email After being well in the eviction process I was told via email that the payment address was changed (3 days before eviction). I requested they stop the eviction but they stopped responding and went on to evict . I will be filing a claim against this company for unfair and deceptive business practices and wrongful eviction . read more

I would love to be able to call someone on the phone and request a maintenance request without having to go online and jump through all these hoops. It's really annoying. Not everyone wants to do everything online read more

Most of the positive reviews are for the service staff, who are all kind and friendly. They attempt to do their jobs within the limits of the rules and regulations set by FirstKey and most times the responses are prompt. Specific to the service received by FirstKey, the company seems to be 100% profit driven and have no concern for keeping their tenants comfortable. The company does the bare minimum legal-wise to ensure the home is habitable and no more. I don't believe they inspect the properties they own before making them available for rent, so there are issues the home may have that are not apparent until a tenant has moved in. Because of this, its a crapshoot on whether you're get a comfortable home or not. If you run into any real issues with the property, be fully aware that FirstKey will not attempt to correct the situation, and will immediately start to let you know how everything is the tenant's responsibility and not something they will address. The home I rented with FirstKey is borderline legally rentable. When in the first month of moving into the home I noticed issues with the foundation, which I promptly put in a service ticket. When you look at both front doors, there were noticeable gaps all around where you can see the outside. A tech was dispatched immediately and the only thing he was able to do realistically was attach some rubber "stoppers" at the top and bottom of the door to attempt to address the gaps in the doorframe and was supposed to put in a request for the foundation to be address, nothing happened. So now, when it rains heavily, there's water at the front door. Some of the cracks have also allowed critters in the home, and to date I've had scorpions and 2 garden snakes slitter right under the door. The property had issues with the water pressure in the hallway bathroom, so the tub wasn't getting hot water and the toilet isn't completely flushing. Both were also promptly addressed since it was still within the 1st month of me moving in, but as I was pointing out the general quality of the shower stalls (cracks in the shower tile, some type of black substance falling from under the tiles, and the tile not being sealed to the wall) and was told FirstKey considers that to all be cosmetic and not requiring a fix. Neither bathtub faucet works 100%, and the water pressure is "questionable" at best. I have to keep a bottle of water next to the toilet so that it can be completely flushed. The sink faucet caulking is coming up, and I had to bleach the walls to kill whatever that black substance was. Another issue the property has is that the repair work done from the last occupier wasn't done effectively, and all the "repairs" have since come undone. There were large holes in the master bedroom, and hallway walls. When I first moved in I asked for these repairs to be redone as you could see the cracks re-appearing in the spackle "patch" job and was told that was cosmetic and no need for the repair to be done. These cracks have grown over time, and while the holes haven't re-appeared, there are 4 obvious areas in the walls where there's damage. The kitchen counters were not properly installed, and are now warped. The are areas of the kitchen ceiling where water damage is so extensive that the ceiling is drooping and you can see the drywall paneling that was installed as the drywall tape is coming off. The kitchen cabinets were missing shelves, so I had to go to Home Depot and purchase wood to have kitchen shelves. There were also several knobs missing, which I was also able to purchase replacements that closely matched what was there. The current major issue concerns a pipe bursting in Jan2024 that was not fully repaired in Feb of 2024, leading to mold growing along one interior wall and every time it would rain the carpet would be soaked through for days. During the initial repair, I called their maintenance line to inform them twice that the 3rd-party company FirstKey hired to perform the work was not completely fixing the house, and causing more damage but was told it was no issue. Fast forward to June/July, and there's mold growing and wet smelly carpet. I was then told I was the cause of the problem because I didn't clean the gutters... EVEN THOUGH where the leak was there were no gutters. The maintenance department then cancelled my service request after I refused to pay to have the gutters cleaned so I had to call local code enforcement to get something done. I still don't have a fully functional central AC, and have had to resort to window units to keep the home comfortable. This led to an issue with the electrical where the house would trip the circuit breakers several times a day. I put in a request for it to be fixed, only to be told again I was was the problem. After about 2 months I put in a request again, and another tech came out and tested the outlets. It turned out that one of the window A/C units was plugged into an outlet that was fault read more

First Key is a joke. We rented a house in a new subdivision. Poorly built homes, floors were coming up EVERYWHERE. It was dirty when we moved in (still had a turd in the toilet) and a huge crack in the master bathroom mirror that broke off completely about a month later. I understand that the building of the house wasn't first keys issue, they just bought them and rented them, but the rent is outrageous for what we got. Had a busted out window for almost 3 months after a storm blew something into the window before it got fixed. I had multiple maintenance requests get declined before the finally came out. Then they charged ME for the fixing of the window. I've had unknown fees added to rent and when I try to contact them about it, I don't get anybody that can actually help. but then if rent is late, it's still my issue. Their payment hub is crazy. I can't pay rent one week ten power the next week. EVERYTHING, including fees and charges i don't want to and shouldn't pay, are included in one lump payment. It can't be separated. We only rented this house for a year, which was the plan anyways, but it has been ridiculous from the beginning. RENT FROM SOMEONE ELSE. read more

This is the absolute worst property management company that exists. I do not recommend renting from them. They charge you for everything under the sun they can get away with without explanation, and their "customer service " calls me from Poland. Good luck ever trying to get a hold of someone who not only speaks English but actually helps you! I literally moved and broke my lease because this company is an absolute pos company. If you rent from them than maybe you would understand. Please don't if you want some money left over at the end of the month. Nothing but problems! read more

awful read the reviews. All true. They are terrible to residents. Pay on time..keep place clean and leave with correct notice. They make it miserable with your deposit. Customer service is never ending emails..Document and take photos be persistent to beat them..Donna MCWhorter is a horrible manager..no phone calls just repetative emails . I am this close to filing a court case on them read more