While many may complain, I have had a very good experience with FirstKey Homes. We moved in to our rental in June and it's been great. We have had maintenance needing to be done and have had good service. Highly recommend the maintenance man, Tyrone. He fixed all of the issues we had and did a terrific job. He is also very nice and personable as well. It is nice to come home and feel like you are actually home. FirstKey has been great and I definitely recommend them. read more

Our experience with First Key Homes was less than favorable. As a property management company they are not easy to work with. We had a rental with them for 24 months. In that time we submitted more than 30 maintenance requests including things like leaks, flooding, appliance issues and even pest problems. Originally those requests would go through a local office and you'd be helped by someone who was a point of contact but this changed to submit everything online early in our lease term. Calls would be directed to a call center who never had answers. Some maintenance requests that were emergencies (flooding) would take days to get a service member assigned. This was so frustrating and ultimately caused more issues. In one of our requests the dishwasher had flooded our kitchen and we were asked to not use it until it was replaced. It took more than 3 months for a replacement and we were not given any credits or discounts to our rental amount. This was a big let down. The rental is expensive as you are responsible for pest control and landscaping and you are responsible for sourcing these yourself. Every other property management company we have gone through previously would provide a list of vetted service providers to choose from or have it included in the rent amount. I would never recommend FKH to a potential renter or to use as a property manager either for that matter. However, I am giving 2 stars because the people that would come to fix maintenance issues and the office admin Erica Luethje were honestly fantastic. I feel guilty giving this review 2 stars because First key Homes deserves zero stars.. although, honestly Erica deserves the full 5/5. She was the only person to actually follow through with returning calls or emails and answering questions for us in a timely manner. Erica was always friendly and helpful and I wish she could have helped us more with things like submitting maintenance issues or providing updates there because based on our interactions with her I know that our experience would have been much better if this was the case. Having the online portal was convenient, yes, but the lack of communication and difficulty reaching someone at the local office for these regards were major turn offs for us and reading other reviews this was the case for them as well. First Key Homes do better. Also give Erica a raise for being your only saving grace. She was an all star. read more

Great until a cluster of homes were sold out of their inventory on short notice and did not give residents ample time to find other affordable housing. Friend representatives and user friendly payment system. read more

Would recommend against using First Key Homes. If renting from them be ready to be underwhelmed with your rental for what you pay. They leave you with almost all of the maintenance after the first 30 days. This includes any malfunctions in sprinkler system that was previously added. Any tree problems. They did not have a washer and dryer which you must purchase. The house was given to me dirty. On move-out they will charge outrageous fees such as $500 for paint touch up on nails holes, $1000 to pull weeds and trim bushes, and $100 to place the empty trash cans back in the garage. Only get 2 stars because the maintenance folks are super nice. read more

I don't even know where to start. We have been renting from First Key for 3 years now. We have always gotten on the portal and paid our rent that way. Well starting this year 2024 you can no longer do split payments thru the portal you have to call in and be on hold for hours. We ALWAYS split between 2 checking accounts and never had a problem until now. I asked for a manager to call me back and never got that call either. They say they make it easy for payments but they made it more difficult for people that want to pay between 2 accounts. NOW I have to call in everytime to split a payment, highly annoying and it was just fine before so why change it and make it more difficult. ALSO trying to get approval for their rental insurance is a fucking joke. I have sent in 3 times and it's never good enough, they need more information every time. We will be moving out after our lease is up and plan to never rent from them again. Also when you call in nobody speaks clear english and you can barely understand them. That is only the beginning of some of our problems with this rental property. And also the kitchen floor started coming up shortly after we moved in. They came to look at it and said it's wear and tear and they would not replace it...even though we had not even been living their 6 months when this started. It will catch on our socks if we are not careful but they refuse to fix it. So I guess when one of us gets hurt we will file a lawsuit. They said we won't be charged when we move out because it's "noted" in our account but we will see. So please stay far away from this company - they don't care about their tenets. read more

I've been running from the first key homes for over 11 years after 11 years I needed some maintenance done they decided to start adding extra charges to my rent started getting harassed by an HOA I had no idea we had asked for new flooring after 11 years because the carpet and kitchen floor were wore out have their maintenance team come out three times had to argue with them to get them to come out when they did come out they agreed and said yes the flooring needed to be replaced after the replaced it they decided to charge me for it because they said that the flooring was wore out due to renter abusing it. They also decided to take over my utilities and add that into my rent without my permission. Call center is no help they read from a script and will not deviate you cannot get a hold of the property manager unless you actually go in and throw a fit and then he refuses to help. Avoid first key homes at all cost. read more

When we first came to see the house we initially loved what we saw. House was listed with a steam shower which is one of the biggest reasons I decided to rent it, but little to my knowing the steam shower didn't work. I also noticed mold on the living room ceiling and mentioned that to the real estate guy and he said not to worry that every concern would be addressed and fixed before our move in date. Lol what a joke We start moving in on April 23rd and the first thing I do is look at the living room ceiling and notice that the mold is still there. I call the real estate guy who was a real pompous and he said that the inspector said it wasn't mold. I then called a friend who owns a mod company and he came out and did a visual and spore sample and before he even left he knew that it was black and aspergillis mold, but called 3 days later to confirm it. Then I checked the steam shower and thought maybe they fixed it, but forgot to flip the breaker on in the garage, but nope the stream shower wasn't fixed so I called the maintenance line and 2 days later got an email from a plumbing company who said they'd ordered the part and it may take a couple of weeks to get it. Skip ahead 1 month later and finally First Key sent mold techs out here and they had to quarantine my living room with plastic and we had to run 2 industrial machines 24/7 for 5 days which ran my light bill through the roof. You don't actually get to choose your power company. First Key already has them chosen and you have to pay that with your rent monthly. Another month passes by and we decided to have a cookout for my birthday late, because I was hospitalized with Covid for 5 days and when we went to open the blinds in the living room that has 13 windows 8 of them broke at the strings from the house sitting vacant for 2 years. I put in a maintenance call and they said that was on me since I didn't report that within a month. Then on Christmas Eve a water pipe exploded in the well house and was spraying water directly into an outlet and we called the emergency number to no avail so I had to call my brother in law to come out at 11:30 p.m. to fix their well pipes. First Key has several hundred homes and once you sign that lease your looked at as a money maker for them. I got a call just today saying if I signed a lease early which my lease isn't up until April I'd get a discount. My rent is $2850.00 a month and she said the discount would be $3075.00 a month, but if I waited until renewal it would be $3185.00 a month. I belly laughed at her and said that I'd be calling corporate tomorrow and giving them my terms and conditions. To sum it up unless you're absolutely desperate DO NOT RENT FROM THIS COMPANY!!!!! They don't fix s##t and then have had the nerve to lie and say I missed a maintenance man when I have a camera system on my house and have proof that nobody came on that day so that was an extra $75.00 that was strong armed from me. I've thought about opening an escrow account with the city and paying them my rent until everything that was in the listing is fixed. read more

Do your research before you rent...... The maintenance department is incompetent and so is property management. Business is so bad you can't even talk to anyone on the phone it's always through email. Watch out for Scott because he will lie and say he will contact you later. What a real joke! read more

Overall: 1/10 Communication: 1:10 Customer service: 1/10 Application process: 1/10 Move-in process: 1/10 Property: 8/10 This is the worst company I could have ever imagined renting from. We have lived in our (Greenville, SC) home for 3 weeks now, and the amount of stress and frustration we have experienced over the last two months is absolutely insane and should be unacceptable. The system is flawed, the communication is TERRIBLE and the customer service is even worse. First, it took weeks to even be able to TOUR a home in the neighborhood. The property touring access is controlled by Rently, but FirstKey has to approve a tour request before you can enter a home -- the problem is that this doesn't happen because it seems no one is attentive enough to approve tours within a timely manner. I reached out at least ten different times to the "local" leasing agent (local meaning she lives in the US, but works from a corporate office in another state -- no one is truly local) and could never get ahold of her. She was completely unhelpful. Eventually we were able to get ahold of someone else to receive a code to enter a home. We really liked the property, so we decided to rent. The application process itself was not complicated, but the approval was very difficult to navigate as the call center is outsourced with foreign employees and they are incredibly difficult to understand due to the language barrier and thick accents. When we had questions or issues, no one could seem to understand what we were trying to say and kept dismissing the issue or passing us off to another representative to start the process of explaining all over again. It took nearly a month to finally be approved and then were expected to move in within 10 days (this detail I knew upfront -- it is just quite annoying that they expect residents to be speedy and compliant when they themselves are not.) When our move in day arrived, we were unable to access our home for over an hour. The code for the lockbox was invalid. We called a litany of different phone numbers and move-in coordinators, and of course, no one answered the phone. Once we finally got ahold of someone, she was very helpful -- though she was not even the employee assigned to our case. This seems to happen often, people not effectively doing the jobs they are assigned. We were told there would be an in-person walk through with a property manager prior to move in... I bet you can guess, that never happened! We still haven't been told who our property manager even is. We still don't have a contact for our HOA or access to amenities. We were sent to the post office to jump through multiple hoops and *purchase* keys to our mailbox (Sidebar: How does this even make sense? Why would you, as a property management company, not collect keys from the previous tenant and then give them to the new tenant? I genuinely don't understand the logic here.) We were also told at move-in that the lockbox and for rent sign would be removed within 7 days, and to email if this didn't happen. Three weeks and multiple phone calls and emails later... we still have a lockbox and for rent sign in our yard! Are you starting to notice a theme here? To put the cherry on top, the house was filthy and the toilets were all clogged when we moved in. So there's that. We resolved all of the issues our self, though, because they make it quite clear that they will charge you for maintenance that "isn't their fault" and I just wasn't going to take that risk. (For the record, I was also told after finally getting ahold of someone that the lockbox and sign removal were my responsibility to schedule with maintenance and then gaslit and laughed at when I tried explaining what we were told at move-in). This experience has been terrible. I truly hope that we don't encounter any serious issues while we live here because I can only imagine what a nightmare that may be. read more

Somehow I'm getting an email for a house I haven't lived in for almost three years saying my rent was added to my credit report. So they're potentially ruining my credit cause I don't even know how long they've been doing this. What if the person isn't paying on time? So my credit score goes down because of them? read more

FirstKey Homes - Real Estate Services Near Me - Marietta, Georgia

1-star for driving up market rent. Score 1 for private equity. Have rented with them for 4 years. Every year they try to jack up rent 20% ish and every year you have to fight tooth and nail to get a reasonable renewal offer. Tried raising my rent from 2250 to 2550 this year and finally said I'm leaving. Same company has equal homes for less in same area. (They want to penalize you for staying?) Month before leaving they offered to renew without increase. That 300 rent increase was all for fluff and greed. Also, service team is extremely unqualified. Only person I met who knows what they're doing was the A/C guy named Terry. He was awesome, quick and qualified and I hate that he is probably underpaid. I'm pretty mechanically inclined, so I have a workshop. Glad I do because every other service tech that's come out to fix stuff has had to use MY tools..! Even to fix light switches and outlets. No company should be allowed to have this much control over the market ESPECIALLY when they provide such s#!tty home quality and repair with inflated pricing. I could go all day on why FirstKey Homes shouldn't exist. Won't cut down trees that have dented my truck with falling limbs, deck stairs feel like a rope bridge, new carpet was matted within first 2 months, sink drains done so so wrong (always finding new leaks). Do everything you can to rent from the little man or buy. It would be less stressful being a homeowner. read more

My family lives on one of the properties first key owns in Jacksonville. When my husband and I came to visit they told us they did not have hot water. We only stayed for one night, but to know they were out of hot water off and on was disheartening. We also became concerned when we heard about the hot water being " fixed" late at night, but the rental company had no record of anyone coming to their home. They could have been seriously hurt because this person called and said they were sent by the rental company but had no identifying uniform or car. They should be fully compensated for the days they didn't have hot water as well as having their safety compromised. They gave the girls $150, which sounds insulting to me. DO NOT rent from this company at all costs. read more

8 years renting, and they file eviction for 1 month late. Never offer a new lease, so stuck paying an extra $250 premium for month to month. Rent use to be $900, now it's $1700 for the same house for 8 years with zero improvements done. POS running the local Indianapolis office suck, and would avoid at all cost. read more

Took 4 tries to finally get someone out to look at my Kenmore Refrigerator. First guy kept closing out my requests for no reason, other than we weren't available when he was. I've sent a complaint in on him. However, John Mcdaniel saved the day. Explained what was happening and knew it needed replaced. Hope John and Lamonte stays with FKH in Cincy for a long time. Don't want any other techs working on my stuff. read more

Thank you Mr. Rojie Bailey for fixing my AC unit. Very nice and professional young man. He fixed my AC in less than 20 minutes. Thank you so much. He's the best tech I've had since living in a First Key home. read more

This Company is TERRIBLE in every aspect of the word. We've had the same issues and all they do is patch it up and never fix the problems. Water Pressure is so low you can barely take a good Shower. We've had it "PATCHED UP" 4 times. They keep buying cheap ass parts as well. It does the same thing after a few days. I understand this company has Maintenance Men but we need a fucking PLUMMER. This had been the absolute worst rent experience I've ever had in my Life. Definitely not renewing this lease. Will not refer this company to anyone. THIS COMPANY IS FUCKING TRASH. DO NOT SPEND YOUR MONEY HERE. read more

Today is 9/11/22... and STILL NO RESOLUTION. The home flooded again last night and snakes, mosquitoes are frogs are everywhere. I am terrified. Front yard now floods. Water is in house and in garage. Took months to actually speak to someone and they are rude, abusive and non chalant. "Scott" is the social media employee who responds to everything online and does the public damage control, comments disappear on FB & IG. My situation is only getting worse. read more

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This organization is a rip off. they increased my rent by 200%, the manager Andrea decline to reduce it and I been a good paying tenant for 5 years. they approved to sod the yard over 1 year ago sent a guy to throw something in this yard and never sodded as promised in writing which is a breach of contract. So I will take legal matters. Find another org to rent from they aren't customer service or rental friendl. read more

FirstKey Homes - Real Estate Services Near Me - Marietta, Georgia

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As a large player in the housing market, this for-profit company utilizes Software as a Service (SaaS) providers like RentCafe and Rently. Rently, a Big Tech software firm, integrating platforms like Yardi and RealPage, provides clients like FirstKey Homes (FKH), and other large real estate and investment firms throughout all 50 states, "a true 'end-to-end solution with one login to CONTROL EVERY ASPECT of the RENTER JOURNEY." (Check out their "Rently Integration Summary".) The software requires potential renters to provide personally identifiable information, and a credit/debit card number, to tour the advertised homes listed in target areas. FirstKey Homes uses Rently, and other software including RentCafe, to target and collect information about consumers, including potential renters. Targeted groups may have noticed solicited and unsolicited advertisements. Take note of how those ads do not disclose the full price of rental homes, the FKH hidden fees, junk fees, etc. These practices are only the surface level of what FKH is doing to harm certain groups of consumers. FirstKey's business practices disproportionately affect communities of color, women with children, families, the elderly, and those with disabilities. Some other shady business practices can be identified in use of Tenant Background screening software, SafeRent Solutions. FirstKey Homes practices accepting application fees from targeted potential renters, pressuring potential lessees to sign the dotted line in a hurry or face loosing the property to 'another applicant/potential renter touring the home. During lease signing FirstKey Homes hands over a demand for predetermined security deposit amount (not disclosing they have jacked up the deposit), assuring targeted renters such a deposit is needed immediately "to secure the home", and does not disclose questioned amounts charged for deposits until AFTER a lease is signed. FirstKey Homes THEN releases a notice from SafeRent Solutions, sending targeted renters bogus adverse action letters riddled with error, presenting language to include a one liner that basically tells the uniformed signatories they are 'conditionally approved' to rent the home they have been targeted and scammed to rent. This is only one set of bad business tactics, predatory and discriminatory at that, occurring during the pursuit and applying for housing. There's a whole other few chapters available on what happens to such renters post-move in. CONSUMER BEWARE! The last time we checked, for all 50 states, it is not exactly legal to steer potential renters, commit housing discrimination, and partkae in price fixing. Hello FirstKey, We the people - are fed up. read more

Here I am no heat again! Maintenance ticket updated 8 hrs ago.....but nobody has come. The "emergency" vendor you have me assigned to can't do anything on the weekend! It's 20 degrees outside and temps are dropping with sunset, and it keeps getting colder in my house. And FirstKey Homes doesnt care. I've tried and tried to get my property manager to call me, but she won't....and nobody with give me her number! So yet again, you've abandoned your tenant in below freezing temperatures! read more

I would not recommend this company to my worst enemy! Since day one I've had nothing but problems. To start I've never met anyone from First Key Homes. Never met a single live person only contractors. Everything was done over the phone or via email. This should have been my first warning sign. My hot water heater stopped working and per my lease they were to fix or replace it, we were without hot water for a month. I placed numerous phone calls to the customer service line and still never got anyone to come out and fix it. Finally asked for my property managers number and called and emailed her a dozen times never heard back from her. Then my stove went out and I had to email the only live email I had and threaten to call the city. They sent out a contractor the next day. Due to unforeseen circumstances I fell behind on rent and communicated my problem to every live agent I could speak too. Attempted to pay balances as I could and was told they do not take partial payments forcing me to fall even further behind. After reaching out to community groups I was unable to get help with any portion of the bills because all utilities stay in First Key name. My power was also cut off because first key didn't pay the bill and I was unable to get details on the acct or the balance because first key kept them in their name per my lease. Inevitably I was filed for eviction. After several pushed back court dates and no communication from Property Manager Michelle Harne I was evicted without notice. The actual notice was delivered two days later. I scheduled a day for moving my things with who I thought was an employee of First key homes just to find out nope it was another contractor that had failed to communicate the move with First Key per usual. Thank God for Mike with First Key Charlotte because after a year and a half he's the only human being I have met with the company. He allowed us to move our things and was very kind. From lack of communication, expensive pricing on homes that aren't in the best areas, and Shiesty way they conduct their utilities I would never recommend this company. They are the biggest scam I've seen. If I could give them zero stars I would. read more

If I could give ZERO STARS I WOULD. I don't know whose worse lol these people at FIRST KEY or SYLVAN HOMES! THEY ABOUT THE SAME IN MY OPINION AND IF YOU KNOW YOU KNOW! So funny how when first key first took over my townhome and replaced Sylvan homes while I was in East point they made it seem as though they were the best of the best! these people are HORRIBLE! The fact they tried to make us pay for something that was supposed to been done before we even moved in lmao and because we didn't want to pay because we don't own that piece Of SHI they decided to take us to court so we didn't pay rent due to them taxing on $500 extra dollars for a maintenance issue that should of BEEN FIXED! So we ended up getting evicted and are now banned from applying to their raggedy ass homes.I DO NOT RECOMMEND! FIRST KEY IS A HORRIBLE COMPANY read more

We have sewage coming up in our down stair bathroom. Can't take a shower as water temp is cold. Have emailed work requests. Contacted first key by phone and still issues have not been resolved. Septic tank has been dug up and just left. Just want these things fixed. read more

We requested several small tasks to be completed before moving day, and none of them were completed. There is also a hole in the roof and soffit is hanging off the front of the house. I put in a maintenance request, but no one has contacted me. read more

Communication is extremely poor. There is no one you can talk to when you aren't being helped by your property manager. You just get routed to a call center where they literally can do nothing for you. They submit requests to other people (that you don't hear back from). That's all! We've been being charged a wrongful fee for months now, and they'll only tell us they're reviewing whether they'll remove it and refund us. No absolutes. They'll tell you anything on the phone, but ask for it in writing, and they will clam up. If you are already tangled with this company, document everything. https://www.facebook.com/groups/817947292920377 read more

Firstkey homes GA, has provided very poor maintenance service. I will not list the 30 plus maintenance request that I have submitted with no resolution since I moved in 45 days ago. The biggest issue is no A/C. I strongly suggest no one in their right mind to use FirstKey Homes as a property manager. read more

horrible worst possible people you can rent from they like to charge you for things that have nothing to do with you, they dont fix anything, it takes months to get anything serviced,and it's overpriced I'll never rent from them again read more

I've rented from them for six years and they've been terrible in one way or another for all 6 years. Save yourself the money and rent from someone else. read more

Unless you are ready to submit your application or sign the least, forget about getting any response from anyone at FirstKey. My partner and I were looking for a house to rent and came across some properties managed by FirstKey. From the website I emailed my interest in a particular property and was promptly called by the Property Manager who left a voicemail giving instructions on how to view the property, etc as well as 2 emails regarding my interest. We scheduled a viewing and did a walk through of the property. We actually really liked the property except for the backyard which was a bit overgrown. After viewing the property I received a text message asking for feedback to which I promptly replied our interest but also my concern about who is responsible for cleaning up the back yard. I realized renting a house means that the renter is responsible for lawn maintenance but that (I would think) would only apply to lawn maintenance post signing. An overgrown back yard should be part of getting the property rent ready. My inquiries received ZERO response even though I expressed who interested we were in renting but just needed that concern addressed. Firstkey uses another service, Rently, which for a small fee, can schedule self tours at any property listed on their site. Since the first house we were interested kept showing up with a different status (off the market, rented, for sale, etc) we moved on. We were out looking at other properties and were near another Firstkey property that were on the fence about so we decided to give it a shot, especially since I still had several viewings left to use on the app. We pulled up to the property and we a little surprised at how differently it looked from the pictures on the website but we know that the pictures on the website are taken from certain angles and manipulated somewhat to make the property look more appealing. This particular property had a small stream that ran through the front yard and large bamboo stalks as well. The yard looked as if there had been a recent flood but there was no indication that it had reached the house, especially since the house sat up a small hill from the yard. We got the key and opened the front door and the first thing I see is an interior door leaned up against the wall. We opened the front door and entered to find the hallway floor with large holes that looked directly to the ground (see photos), braces holding up the ceiling outside the kitchen and plastic covering the entire kitchen. This house had obviously sustained a major "incident" and was under re-construction. How this property was still listed as available and open for people to self-tour is beyond comprehension. This is a major liability issue and a lawsuit waiting to happen. Had me or my fallen through the floor or gotten hurt (or anyone else for that matter) this company would be in some serious hot water. I filed a complaint with Rently but as I suspected, we have heard nothing. Not even so much as an "I'm sorry". Obviously, Firstkey is only interested in speaking to you if you are ready to apply or sign a lease. Save yourself the trouble and look for a house somewhere else through another reputable agency. read more

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Could not leave a worse review, this management company SUCKS. They falsely charged us, then stacked monthly interest fees on the false charges. Took them a year to remove it to find out there was another issue that over the course of me contacting FKH management team MONTHLY for a year, they never highlighted. That issue has accrued over $700 in late fees. While management said they are waiving the fees after looking into the issue (took over 6 months to get a hold of management) they put an eviction notice on our door WITHIN 48 HOURS OF THEM APPROVING THE FEE WAIVE. If you are going to rent from them know they are very uncoordinated, leave their homes with loads of issues and no intentions of fixing them while raising rent prices drastically. If you are a home owner looking for a management company THAT CARES, keep looking boss. The amount of loops you'll have to jump through to contact this company is not worthwhile. PS FKH - still awaiting your response via emails read more

Always behind with communication, insane rent prices for what they offer. Cherry on top- they have the audacity to send you rent reminders on major Holidays such as Thanksgiving and Christmas! read more

On Saturday May 25th at 6:15pm I placed maintenance request due to toilet in basement bathroom wasn't flushing properly when we obtain to plunge the water came into tub. Sunday May 26 about 8:15am a gentleman from First Key Maintenance called about issue. I explained and was told I just needed to snake drain. I advised him that wasn't something I was able to do myself nor did I feel comfortable doing so. He told me because I have 2 other bathroom this was not an emergency and someone would be out on Tuesday May 28th between 1-5pm. The evening of Sunday May 26th at 11pm I called Maintenance number no answer again called at about 1-2am explained to a gentleman water was overflowing in tub and toilet. He said someone would call me. Monday May 27th between 8-9am someone called from maintenance and said a septic company would be out. I asked who was going to clean up the septic back up now on the floors. They said they would find out and call me back. Septic company called and arrived at home about 10:30am after sometime located septic tank which we were told had not been pumped in over 10yrs and was full and the filter was damaged. They pumped septic and while that was wrapping up a remediation company arrived about 12n. Remediation company was here until about 5-6pm. They informed us they would be back Thursday May 30th at 10am to pick up their equipment. About 10pm I came downstairs to get something's so myself and granddaughter needed for sleep upstairs. I noticed water on floor that should be there if they cleaned up the water. I called Firstkey the morning of May 28th asked them from contact info to call remediation company due to water and I was unsure if it was their equipment. I spoke to remediation company who sent tech over right away. Tech said it was not their equipment and he said it was there when they had been working here the day before and thought it was part of septic company issue they were working on. Tech thought maybe it was coming from hot water heater. I put in Maintenance request about issue. First key sent one of their techs out on May 29th tech did pressure test on water heater said it was fine. Tech spoke to his boss and informed me give it a few days it would dry up. I informed tech I did not think the was going to happen but he said I had to wait per his boss. May 30th about 6pm remediation company came out picked up their equipment they again questioned why water still all over floors. I told him what First Key tech told me. Friday May 31st I once again put in Maintenance request someone called I again explained situation was getting worse. First key sent out 2 gentleman to see where water was coming from. They were out here and said they thought source is in slab somewhere near water heater and furnace. I contacted first key by phone to ask what my options were water and smell in home were getting worse we are a family of 5 living now in 3 bedrooms unable to go in basement due to water, smell and concern due to septic water near actually being gone due to this other leak. I was advise to contact Shawn Shaw and ask about home transfer. I emailed her right away. After 1st plumbers left and second plumbing company was sent out. They looked at issue and said they need to dig to figure out source of leak. I was sent email from Shawn Shaw stating she sent my transfer request to dept that would contact me. It's been a week no one has contacted us. No repair company has been out to fix issues water has spread and odor is worst. Repair Vendor told us late Wednesday June 5th First key had just approved work order and someone would be out Thursday or Friday. No one called us on Thursday to set up time for repair. Thursday evening we texted Tiffany with vendor office and advised her no one would be home Friday. At this point someone should be here tomorrow Saturday June 8th to attempt to fix leak. This home is not safe to live at this time with this odor, water, mold and damage to 2 bedrooms, bathroom, laundry area, hallway and utility room. Hope has tested positive for mold in the air both in the basement and upstairs. read more

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i have lived here for 2 weeks and I have had to have 4 service reports entered. The house needs work. I called for assistance on my move in inspection I was referred to send all pics to an email and someone would get back. I had to call 3 days later in order for it to be put in as a ticket for someone to fix. Some of the staff is helpful like the property management and the persons who help with utilities and maintenance. The people at the call center know absolutely nothing. They will tell you the same information repeatedly and will have someone else call you back or send you an email. During the renting process, it was lengthy, they say 24/48 application approval but they needed more and more and more information, although I provided all my income. it took 2 weeks. The property, with work, is affordable and nice but the team could be better at helping with concerns of the tenants! Sincerely , a current tenant! read more

The absolute worst company EVER!!!!! I rented a home for five years. Prior to First Keys taking over I had been through two different rental companies with no problems at all. I loved my home and location. When first keys took over it all went down hill. All of a sudden wrong charges were on my account. When I had issues it took forever for them to be solved. Some of the issues included a leak in the roof, no heat or air pumping to the guest room and mold in the guest bathroom. NONE were completely addressed. After the first year under their management I was really unhappy and was going to move. After talking with a representative they convinced me to give it another year. I wish I hadn't. Two months into the next lease I receive final notices from all my utilities. I was worried and calling all the companies only to find out that First Keys had changed the utilities into their name and not given me any notice. All of my bills were setup to go with my pay schedule so this change hugely threw me off. So I started paying my bills through the First Key portal. I would get no bills one month then two or three large bills the next month. It was never consistent. The final straw was in February when my teenage son arrives home to NO POWER on. I was still at work so of course I was frantic. I spent all night on the phone to be told the electric was suppose to be in me name. I was like HOW!!!! You all took over the bills. I have to find a place for us to stay the night. In the morning I was informed no I was not suppose to have the electricity in my name and they would compensate me for the inconvenience. Never happened. My Property manager never reached out to me as all. I knew it was time to move. When I sent my letter to vacate is when my property manager finally reached out on to tell me I would have to pay for some of April. I was out of the property on March 31 and let them know where to find the keys. I paid the account and was ready to move on. ( Mind you right before I moved out I received water bills dating back to October 2019). I went back to check the account and make sure my security deposit would be sent to me only to find rent due for April, a month to month fee and 3 final estimated utility bills. When I called I was given conflicting information AGAIN and they could not explain what the utility bills were for. Now that I have moved out NO ONE will reply to my emails or calls and I have not received my deposit. I will continue to let people know to NOT Rent from this company ever! read more

The leasing application process was miserable and very hard to get a hold of anyone for answers. We lost a house because of their process and not being able to speak to a supervisor in a timely manner. But I have to say, once the application was approved, Cindy was absolutely AMAZING to work with. She went above and beyond to help me and was VERY responsive. I wish the application process was a little more personable and that everyone was as easy to deal with as Cindy was. read more

First Key homes is the most incompetent, unprofessional, greedy, convoluted group of parasites I've ever had the displeasure to deal with. I can't wait to get out of this home, and never rent from First Key again. My wife and I have rented this property for coming up on three years. Each year the rent has gone up by an exorbitant amount while the quality of the home continues to degrade due to no fault of our own. Service requests typically take weeks to months to solve, if they ever get solved. The only reason we haven't moved out yet is because we haven't had the time or money, and we're not informed of the insane rate hike until it's too late to do much about it without uprooting our entire lives. We're ready for it this time thankfully. First - the maintenance issues: When we first moved in (in the summer) the AC wasn't working, and it took two service visits to get it back on track over the course of 2 weeks and required a complete replacement of our AC. The following winter the heater went out, and that took 3 weeks to replace. The home we're living in was built in 2018 (so it's only 6 years old), and we keep our temperature set to reasonable levels (68-72 degrees). Also when we first moved in our mailbox was sitting on a post that had completely rotted through, and one day just opening the mailbox the entire post fell to the ground. They never fixed that, and said that if they did fix us they'd bill us for the repair since the mailbox is under tenant obligations. A few months later we had a bad smell in the front hall that literally took months for them to determine it was the septic tank which was backed up and was pushing air from the tank into the wall next to the house through the pipes the wires travel through from the tank, and the septic air was coming through the wall at the electric wall panels. Once they figured it out, they simply plugged the tube so the air didn't seep into the house - but the tank was still about to overflow. This was also a giant warning sign for an issue we're still dealing with. They pumped the tank (after about 6 months of dealing with the smell on and off), and dug up the entire front yard in the process because we don't have a surface level access port to the septic tank. Our HOA then fined us within the week for having a giant bare spot in our front yard. First Key had no intention of replacing the displaced grass, or putting in an access port. Months later, the house backed up again (this is a constant issue in our neighborhood in all the houses), and they snaked the line (4-5 days later - we were unable to use any water facilities on the ground floor during that time). A few weeks later, the entire neighborhood had septic work done (that we didn't consent to) where they dug up our front yard yet again. The HOA again tried to fine us almost immediately after. This past summer it seemed like things had resolved. Then the day before Christmas Eve this past year the water facilities on the bottom floor started backing up - to the point where there was a small pool of water in our tub from septic that had been pushed back up the night of Christmas Eve. It has now been 4 different vendors multiple times each that have come out over the past two months, and our septic pump still isn't working, and the front yard is a pile of mud, with no ETA on when the proper parts will arrive, or when it'll be installed. Reaching out to the maintenance team results in "We'll send a ticket to your local office, but you can't contact them directly - they'll contact you - in 5-7 business days." So much for 24 hour emergency requests for septic/flooding issues, huh? Then the systems: The communication/financial systems are built so literally everyone can pass the buck, and there's days to weeks between being updated on any issue you have. No one can do anything directly, so good luck resolving any issue. They also started charging us a septic fee without informing us. Pass-through utility costs have skyrocketed (even beyond the already ballooning energy costs in the area). Junk fees are all over the place (including a fee for paying rent the only way they'll allow). Even adding myself to the lease took months of badgering them to finally update it, and I am still kept out of the loop on maintenance requests despite being the one to submit them. This company is a disaster, and I hope for little more than the entire thing to go bankrupt so these 50k homes they've leeched from the housing market go back on the market so home buyers can pick them up and properly repair and maintain them. read more

This is the worst company in existence!!!! We haven't gone one day in over 3 months without having a maintenance issue due solely to mismanagement, negligence, and pure incompetence. update: we now have a slab leak and have been without water (unless we want flooding) for more than a week and multiple technicians have come over just to "take a look". no work had been done. again, we have an active leak, active flooding, and no water for over a week. this needed to be fixed within 24-48 hours. i will be getting my lawyer involved. read more

FirstKey Homes - Ceiling and water damage - Real Estate Services Near Me - Marietta, Georgia

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Way to expensive for this property. I also understand from previous renters the price goes up at the end of the lease dramatically. My daughter is living here and pays the utilities, why can't I get her name on the utility bill as the sole owner of the utilities bill. read more

Eric was on time and very friendly! .... However, he came to remove the auto lock on our door that was suppose to be removed 7 days prior to our move in.. it has been 2 months of living with a front door that cannot be opened with a key, only by app on your phone that works 25% of the time... if you go check the mail without your phone- you're locked out. He was apologetic he did not have paint to touch up the door and it would have to be done on another service call. Happy to no longer have the pesky lock, I had not taken a look at the door.. Now we have to play the waiting game or resolve this ourselves. It is very inconvenient to have to schedule someone home on work days and wait around for large windows of time for someone to show up.... We had a no show 3 days prior after waiting all afternoon. We have had no response back on issues we reported during our initial move in .... At all.... For instance one of sinks in the master bathroom was not working at all- we put it on our list that had to be sent in 48 hours after move in.... No response... Eric was also sent to take a look at our shower problem and troubleshooted similar as we have ourselves... a professional plumber to ensure the issue is actually resolved would be nice... This review is not for Eric personally as he did what he was sent to do but for the general handling by First Key Homes. We are fearful in the event of something that needs immediate attention that we won't be able to reach anyone as we have no direct line of contact. read more

FirstKey Homes - Door lock replacement - Real Estate Services Near Me - Marietta, Georgia

This terrible!!!!! its 43 degrees and I took off work to wait on you to come fix the heater and no one showed and my house is now 38 degrees. its snowing in Atlanta this week and we have no heat in the house. When I missed an appointment you charged me 105 dollars. I should have freee rent for having to stay in a n house that it is inhumane to live in! read more