In addition to never fixing anything, NO MATTER HOW CLEAN YOU LEAVE THEIR HOMES, THEY TAKE FROM YOUR SECURITY. I paid a cleaning company and paid extra for my trash company to pick up the trash... They still took almost $800 from my security deposit for cleaning, trash and other made up stuff. I'd NEVER do business with this scam artist, slumlord company again! Hope my original review remains just wanted to update since they've actually caused me to move by never fixing anything and stole monies with made up fees. I won't bother trying to sue, they have millions and I'd probably spend more in attorney fees but I have pictures and if there's ever a class action lawsuit COUNT ME IN. read more

Wow, I am surprised I didn't read the reviews before renting through them since I'm so big on Yelp. Well, let's start this out with saying I just moved in a FirstKey home 2 weeks ago so I hope my experience is better than what's listed but thus far it has been! I had to call maintenance out first thing for a couple of issues and David and Oscar were both amazing. Someone came initially (not sure which one cause my gf was home not me) and fixed our initial issues but then let us know the hot water heater was leaking and they came and put a new one in same week! David was so super nice and respectful and both men were quick and tidy. Fixed it and were out of here. I'm pleased with their service. Hopefully it continues going in my favor. Fingers crossed! read more

They literally don't even know their own policies. Very rude. The lease does not match what actually happened. The house was completely filthy upon move in. The floors all had to be vacuumed SEVERAL TIMES, and it was very obvious the last tenant did not vacuum before they left and nothing had been cleaned to prepare the home. I was vacuuming up HUNDREDS of tiny little jewelry beads out of the carpet in every room upstairs. I used a brand new vacuum and I had to empty it several times, I filled up a 13 gallon trash bag half way with just first from the carpet alone. The I steam cleaned. Oh my god. So many stains, so much spot treatment, the first removed from that was sickening. On top of all that and so much more, even thought the lease clearly states several times that all utilities will be on and must stay in the property managements name, my gas was completely shut off. My move in date was the 4th and after no responses to emails and no singular person to talk to at the end of the day I finally discovered that they didn't schedule it until the 6th. There are a number of things broken. The bathtub doesn't drain but hey, now that's my responsibility. Worst experience ever with a lease so far. I'm over 30, retired veteran, father. I've never had this bad of an experience with any home that I've lived in. read more

Thank you Mr. Rojie Bailey for fixing my AC unit. Very nice and professional young man. He fixed my AC in less than 20 minutes. Thank you so much. He's the best tech I've had since living in a First Key home. read more

horrible worst possible people you can rent from they like to charge you for things that have nothing to do with you, they dont fix anything, it takes months to get anything serviced,and it's overpriced I'll never rent from them again read more

this company is horrible I haven't had AC in over a week, my sisters fish died and she is intellectual so she doesn't understand why. e wake up sweaty from the heat ,,, unbearable if I could give them zero stars I would.They refuse to replace the carpet even though Its been here for over 5 years . They stall on completion of work orders and send people here to tell us over and over what we already know . fusterated from the heat . HORRIBLE SERVICES, Sincerely The house on Territory oak read more

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Julian Shaw the maintenance guy from Firstkey homes is the person you want when repairs need to be done on your home. Yes Firstkeyhomes has been awful over the years but have been getting much better with their customer service. I believe it is due to feedback and reviews from tenants. I've been renting from them for over 3 years and this is my second home and I can truly say I'm am very impressed compared to my first encounters. I like how I can set my own appointments and the service people actually call before they come and can fix what I ask them to fix and not have to come back and it stays fix. Give them a chance and thanks Firstkey homes for listening read more

FirstKey Homes - Business card - Real Estate Services Near Me - Marietta, Georgia

I don't even know where to start. We have been renting from First Key for 3 years now. We have always gotten on the portal and paid our rent that way. Well starting this year 2024 you can no longer do split payments thru the portal you have to call in and be on hold for hours. We ALWAYS split between 2 checking accounts and never had a problem until now. I asked for a manager to call me back and never got that call either. They say they make it easy for payments but they made it more difficult for people that want to pay between 2 accounts. NOW I have to call in everytime to split a payment, highly annoying and it was just fine before so why change it and make it more difficult. ALSO trying to get approval for their rental insurance is a fucking joke. I have sent in 3 times and it's never good enough, they need more information every time. We will be moving out after our lease is up and plan to never rent from them again. Also when you call in nobody speaks clear english and you can barely understand them. That is only the beginning of some of our problems with this rental property. And also the kitchen floor started coming up shortly after we moved in. They came to look at it and said it's wear and tear and they would not replace it...even though we had not even been living their 6 months when this started. It will catch on our socks if we are not careful but they refuse to fix it. So I guess when one of us gets hurt we will file a lawsuit. They said we won't be charged when we move out because it's "noted" in our account but we will see. So please stay far away from this company - they don't care about their tenets. read more

i have lived here for 2 weeks and I have had to have 4 service reports entered. The house needs work. I called for assistance on my move in inspection I was referred to send all pics to an email and someone would get back. I had to call 3 days later in order for it to be put in as a ticket for someone to fix. Some of the staff is helpful like the property management and the persons who help with utilities and maintenance. The people at the call center know absolutely nothing. They will tell you the same information repeatedly and will have someone else call you back or send you an email. During the renting process, it was lengthy, they say 24/48 application approval but they needed more and more and more information, although I provided all my income. it took 2 weeks. The property, with work, is affordable and nice but the team could be better at helping with concerns of the tenants! Sincerely , a current tenant! read more

As a large player in the housing market, this for-profit company utilizes Software as a Service (SaaS) providers like RentCafe and Rently. Rently, a Big Tech software firm, integrating platforms like Yardi and RealPage, provides clients like FirstKey Homes (FKH), and other large real estate and investment firms throughout all 50 states, "a true 'end-to-end solution with one login to CONTROL EVERY ASPECT of the RENTER JOURNEY." (Check out their "Rently Integration Summary".) The software requires potential renters to provide personally identifiable information, and a credit/debit card number, to tour the advertised homes listed in target areas. FirstKey Homes uses Rently, and other software including RentCafe, to target and collect information about consumers, including potential renters. Targeted groups may have noticed solicited and unsolicited advertisements. Take note of how those ads do not disclose the full price of rental homes, the FKH hidden fees, junk fees, etc. These practices are only the surface level of what FKH is doing to harm certain groups of consumers. FirstKey's business practices disproportionately affect communities of color, women with children, families, the elderly, and those with disabilities. Some other shady business practices can be identified in use of Tenant Background screening software, SafeRent Solutions. FirstKey Homes practices accepting application fees from targeted potential renters, pressuring potential lessees to sign the dotted line in a hurry or face loosing the property to 'another applicant/potential renter touring the home. During lease signing FirstKey Homes hands over a demand for predetermined security deposit amount (not disclosing they have jacked up the deposit), assuring targeted renters such a deposit is needed immediately "to secure the home", and does not disclose questioned amounts charged for deposits until AFTER a lease is signed. FirstKey Homes THEN releases a notice from SafeRent Solutions, sending targeted renters bogus adverse action letters riddled with error, presenting language to include a one liner that basically tells the uniformed signatories they are 'conditionally approved' to rent the home they have been targeted and scammed to rent. This is only one set of bad business tactics, predatory and discriminatory at that, occurring during the pursuit and applying for housing. There's a whole other few chapters available on what happens to such renters post-move in. CONSUMER BEWARE! The last time we checked, for all 50 states, it is not exactly legal to steer potential renters, commit housing discrimination, and partkae in price fixing. Hello FirstKey, We the people - are fed up. read more

Always behind with communication, insane rent prices for what they offer. Cherry on top- they have the audacity to send you rent reminders on major Holidays such as Thanksgiving and Christmas! read more

Our experience with First Key Homes was less than favorable. As a property management company they are not easy to work with. We had a rental with them for 24 months. In that time we submitted more than 30 maintenance requests including things like leaks, flooding, appliance issues and even pest problems. Originally those requests would go through a local office and you'd be helped by someone who was a point of contact but this changed to submit everything online early in our lease term. Calls would be directed to a call center who never had answers. Some maintenance requests that were emergencies (flooding) would take days to get a service member assigned. This was so frustrating and ultimately caused more issues. In one of our requests the dishwasher had flooded our kitchen and we were asked to not use it until it was replaced. It took more than 3 months for a replacement and we were not given any credits or discounts to our rental amount. This was a big let down. The rental is expensive as you are responsible for pest control and landscaping and you are responsible for sourcing these yourself. Every other property management company we have gone through previously would provide a list of vetted service providers to choose from or have it included in the rent amount. I would never recommend FKH to a potential renter or to use as a property manager either for that matter. However, I am giving 2 stars because the people that would come to fix maintenance issues and the office admin Erica Luethje were honestly fantastic. I feel guilty giving this review 2 stars because First key Homes deserves zero stars.. although, honestly Erica deserves the full 5/5. She was the only person to actually follow through with returning calls or emails and answering questions for us in a timely manner. Erica was always friendly and helpful and I wish she could have helped us more with things like submitting maintenance issues or providing updates there because based on our interactions with her I know that our experience would have been much better if this was the case. Having the online portal was convenient, yes, but the lack of communication and difficulty reaching someone at the local office for these regards were major turn offs for us and reading other reviews this was the case for them as well. First Key Homes do better. Also give Erica a raise for being your only saving grace. She was an all star. read more

Would recommend against using First Key Homes. If renting from them be ready to be underwhelmed with your rental for what you pay. They leave you with almost all of the maintenance after the first 30 days. This includes any malfunctions in sprinkler system that was previously added. Any tree problems. They did not have a washer and dryer which you must purchase. The house was given to me dirty. On move-out they will charge outrageous fees such as $500 for paint touch up on nails holes, $1000 to pull weeds and trim bushes, and $100 to place the empty trash cans back in the garage. Only get 2 stars because the maintenance folks are super nice. read more

Way to expensive for this property. I also understand from previous renters the price goes up at the end of the lease dramatically. My daughter is living here and pays the utilities, why can't I get her name on the utility bill as the sole owner of the utilities bill. read more

When we first came to see the house we initially loved what we saw. House was listed with a steam shower which is one of the biggest reasons I decided to rent it, but little to my knowing the steam shower didn't work. I also noticed mold on the living room ceiling and mentioned that to the real estate guy and he said not to worry that every concern would be addressed and fixed before our move in date. Lol what a joke We start moving in on April 23rd and the first thing I do is look at the living room ceiling and notice that the mold is still there. I call the real estate guy who was a real pompous and he said that the inspector said it wasn't mold. I then called a friend who owns a mod company and he came out and did a visual and spore sample and before he even left he knew that it was black and aspergillis mold, but called 3 days later to confirm it. Then I checked the steam shower and thought maybe they fixed it, but forgot to flip the breaker on in the garage, but nope the stream shower wasn't fixed so I called the maintenance line and 2 days later got an email from a plumbing company who said they'd ordered the part and it may take a couple of weeks to get it. Skip ahead 1 month later and finally First Key sent mold techs out here and they had to quarantine my living room with plastic and we had to run 2 industrial machines 24/7 for 5 days which ran my light bill through the roof. You don't actually get to choose your power company. First Key already has them chosen and you have to pay that with your rent monthly. Another month passes by and we decided to have a cookout for my birthday late, because I was hospitalized with Covid for 5 days and when we went to open the blinds in the living room that has 13 windows 8 of them broke at the strings from the house sitting vacant for 2 years. I put in a maintenance call and they said that was on me since I didn't report that within a month. Then on Christmas Eve a water pipe exploded in the well house and was spraying water directly into an outlet and we called the emergency number to no avail so I had to call my brother in law to come out at 11:30 p.m. to fix their well pipes. First Key has several hundred homes and once you sign that lease your looked at as a money maker for them. I got a call just today saying if I signed a lease early which my lease isn't up until April I'd get a discount. My rent is $2850.00 a month and she said the discount would be $3075.00 a month, but if I waited until renewal it would be $3185.00 a month. I belly laughed at her and said that I'd be calling corporate tomorrow and giving them my terms and conditions. To sum it up unless you're absolutely desperate DO NOT RENT FROM THIS COMPANY!!!!! They don't fix s##t and then have had the nerve to lie and say I missed a maintenance man when I have a camera system on my house and have proof that nobody came on that day so that was an extra $75.00 that was strong armed from me. I've thought about opening an escrow account with the city and paying them my rent until everything that was in the listing is fixed. read more

Overall: 1/10 Communication: 1:10 Customer service: 1/10 Application process: 1/10 Move-in process: 1/10 Property: 8/10 This is the worst company I could have ever imagined renting from. We have lived in our (Greenville, SC) home for 3 weeks now, and the amount of stress and frustration we have experienced over the last two months is absolutely insane and should be unacceptable. The system is flawed, the communication is TERRIBLE and the customer service is even worse. First, it took weeks to even be able to TOUR a home in the neighborhood. The property touring access is controlled by Rently, but FirstKey has to approve a tour request before you can enter a home -- the problem is that this doesn't happen because it seems no one is attentive enough to approve tours within a timely manner. I reached out at least ten different times to the "local" leasing agent (local meaning she lives in the US, but works from a corporate office in another state -- no one is truly local) and could never get ahold of her. She was completely unhelpful. Eventually we were able to get ahold of someone else to receive a code to enter a home. We really liked the property, so we decided to rent. The application process itself was not complicated, but the approval was very difficult to navigate as the call center is outsourced with foreign employees and they are incredibly difficult to understand due to the language barrier and thick accents. When we had questions or issues, no one could seem to understand what we were trying to say and kept dismissing the issue or passing us off to another representative to start the process of explaining all over again. It took nearly a month to finally be approved and then were expected to move in within 10 days (this detail I knew upfront -- it is just quite annoying that they expect residents to be speedy and compliant when they themselves are not.) When our move in day arrived, we were unable to access our home for over an hour. The code for the lockbox was invalid. We called a litany of different phone numbers and move-in coordinators, and of course, no one answered the phone. Once we finally got ahold of someone, she was very helpful -- though she was not even the employee assigned to our case. This seems to happen often, people not effectively doing the jobs they are assigned. We were told there would be an in-person walk through with a property manager prior to move in... I bet you can guess, that never happened! We still haven't been told who our property manager even is. We still don't have a contact for our HOA or access to amenities. We were sent to the post office to jump through multiple hoops and *purchase* keys to our mailbox (Sidebar: How does this even make sense? Why would you, as a property management company, not collect keys from the previous tenant and then give them to the new tenant? I genuinely don't understand the logic here.) We were also told at move-in that the lockbox and for rent sign would be removed within 7 days, and to email if this didn't happen. Three weeks and multiple phone calls and emails later... we still have a lockbox and for rent sign in our yard! Are you starting to notice a theme here? To put the cherry on top, the house was filthy and the toilets were all clogged when we moved in. So there's that. We resolved all of the issues our self, though, because they make it quite clear that they will charge you for maintenance that "isn't their fault" and I just wasn't going to take that risk. (For the record, I was also told after finally getting ahold of someone that the lockbox and sign removal were my responsibility to schedule with maintenance and then gaslit and laughed at when I tried explaining what we were told at move-in). This experience has been terrible. I truly hope that we don't encounter any serious issues while we live here because I can only imagine what a nightmare that may be. read more

This terrible!!!!! its 43 degrees and I took off work to wait on you to come fix the heater and no one showed and my house is now 38 degrees. its snowing in Atlanta this week and we have no heat in the house. When I missed an appointment you charged me 105 dollars. I should have freee rent for having to stay in a n house that it is inhumane to live in! read more

My move-in day was the worst experience I have ever had! When I arrived at the residence there wasn't a lock box for me to gain access into the home. First of all I find that reaching an actual human being with FirstKey is futile. Sending an email when there is this sort of emergency is pointless. Thank God that the moving company I hired had a mixup with their schedule and was not there waiting for me to open the door! I was unable to move in and could not have someone tell me what I should do in this case. Sadly I have yet to hear from anyone! read more

Response to Scott: March 2019 Anyone with eyes can see you're on the email. Perhaps check with your IT team. Accordingly I spoke with Lisa and her records are INCORRECT as she had the wrong move out date listed when I emailed her upon move out. She will be refunding the balance of monies to total the ENTIRE deposit I ma. Before you respond, you may wish to do due diligence as I paid my prorated rent in December for January. Good day sir. Update March 2019 This place is still trash as as their employees. I have been waiting 2 months for my security deposit, Could never get the amount of the check from Lisa Junek, and it was finally sent by a Stephen Turner via Fed Ex last week after Lisa lied and said it was mailed in late January. They've taken over $800 odd dollars for a missing cabinet they refused to repair since August (and that their maintenance team took out the rental home) and for January prorated rent (which I paid move out per the amount Lisa Junek gave me). Their employees are reprehensible. I've sent dozens of email to their social media guy who likes to come on here and pretend he actually provides solutions, texts, voicemails to Christina Davey and Jackie Lee, and have left over 8 emails and voicemails to the prop manager Lisa Junek. But guess what?? NO ONE HAS RESPONDED. I will be seeking legal action now as I have documentation of everything. DO YOURSELF A FAVOR AND DONT RENT FROM THEM!! First REVIEW - If I could give this place a 0 I would. I'm renting a property here and have had hell since day 1!!! They are slow to fix things - I waited over a month for a new dishwasher, the air filters weren't clean rendering me unable to breath. I've had to act an ass just to get these people to fix the basic things - clogged sink for over A MONTH don't rent from these folks. They're unprofessional and terrible. I cannot wait to move read more

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If I could give ZERO STARS I WOULD. I don't know whose worse lol these people at FIRST KEY or SYLVAN HOMES! THEY ABOUT THE SAME IN MY OPINION AND IF YOU KNOW YOU KNOW! So funny how when first key first took over my townhome and replaced Sylvan homes while I was in East point they made it seem as though they were the best of the best! these people are HORRIBLE! The fact they tried to make us pay for something that was supposed to been done before we even moved in lmao and because we didn't want to pay because we don't own that piece Of SHI they decided to take us to court so we didn't pay rent due to them taxing on $500 extra dollars for a maintenance issue that should of BEEN FIXED! So we ended up getting evicted and are now banned from applying to their raggedy ass homes.I DO NOT RECOMMEND! FIRST KEY IS A HORRIBLE COMPANY read more

Somehow I'm getting an email for a house I haven't lived in for almost three years saying my rent was added to my credit report. So they're potentially ruining my credit cause I don't even know how long they've been doing this. What if the person isn't paying on time? So my credit score goes down because of them? read more

FirstKey Homes - Real Estate Services Near Me - Marietta, Georgia

I WAS A PREVIOUS TENANT OF THIS TYRANT! I rented a townhouse from them located in Lithonia, GA. I reported the uninhabitable conditions to DEKALB COUNTY CODE ENFORCEMENT because FIRSTKEY HOMES, LLC denied me a habitable place to live by not completing any emergency repairs for a year. I was disabled at the time and I didn't have income to move out. However, I submitted multiple repair requests for the no electricity, no air conditioner, flooding throughout the unit, and mold and mildew on the walls, broken light fixture, etc, leaky roof in one of the bedrooms, ceiling fell in the closet, etc. Towards the end of my lease, Hal, the maintenance person, finally visited the property. He walked through the unit and took pictures then stated, "There are too many jobs on this ticket", and left the property without completing any repairs. Before vacating the unit, I requested a MOVE OUT INSPECTION, BUT FIRSTKEY HOMES REFUSED TO INSPECT THE PROPERTY. So, 30 days after I moved out, they STOLE MY SECURITY DEPOSIT without proper NOTICE. I will NEVER attempt to rent from them ever again. Furthermore, FIRSTKEY HOMES continues to AVOID MY INSURANCE AGENT BY NOT ANSWERING THE TELEPHONE, SO MY DAMAGES COULD BE COVERED. FIRSTKEY HOMES ARE AVOIDING MY INSURANCE COMPANY BECAUSE THEY DID NOT VISIT THE PROPERTY WHEN THE WATER FLOODED THE UPSTAIRS AND DOWNSTAIRS TO COMPLETE REPAIRS! Their maintenance department and customer service department ARE HORRIBLE! I plan to continue to pursue JUSTICE and tell my story on ALL PLATFORMS. FIRSTKEY HOMES' GOGGLE reviews have plenty of pictures from me and other tenants to PROVE all damages. I do not recommend RENTING FROM FIRSTKEY HOMES! read more

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first key homes has been terrible from beginning to end. they charged us $150 to fix a door knob that was already broken upon moving in. the gutters are falling off the house which Has exposed a hole and now we have a family of squirrels living and playing above our heads all day. At which they are charging us $105 for gutters. There is always a leak in the rooms in the spring the bottom of the stairs becomes a pond. Mold growing in master bedroom. We called code enforcement after the inspection the heavy set gentleman needing the rails split open his hand. As we had no choice but to renew the lease dec 2024 ( household of 7)at which you can't renew with a balance now we are facing eviction for 2686.51 after code enforcement advised them to fix their sh*t we are renter we have no stake in these properties Corporate greed has to stop .... read more

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While many may complain, I have had a very good experience with FirstKey Homes. We moved in to our rental in June and it's been great. We have had maintenance needing to be done and have had good service. Highly recommend the maintenance man, Tyrone. He fixed all of the issues we had and did a terrific job. He is also very nice and personable as well. It is nice to come home and feel like you are actually home. FirstKey has been great and I definitely recommend them. read more

This Company is TERRIBLE in every aspect of the word. We've had the same issues and all they do is patch it up and never fix the problems. Water Pressure is so low you can barely take a good Shower. We've had it "PATCHED UP" 4 times. They keep buying cheap ass parts as well. It does the same thing after a few days. I understand this company has Maintenance Men but we need a fucking PLUMMER. This had been the absolute worst rent experience I've ever had in my Life. Definitely not renewing this lease. Will not refer this company to anyone. THIS COMPANY IS FUCKING TRASH. DO NOT SPEND YOUR MONEY HERE. read more

Our family has lived in our home since May 2023 and we just renewed our lease for another year. April we encountered money issues which caused us to be late and also get eviction process started. This happened one time before back in November 2024 and we paid what they said was the entire amount due which included the eviction filing fees and attorney fees TOTAL amount due. April 2025 we encountered money problems causing the same thing to happen. My mom and my husband are both on the lease. My mom called in and Asked the TOTAL amount due to clear up the entire month for April so we would be caught up, we paid 4651 4/14/2025. I logged in to verify everything was paid and it was a zero balance. Then about a week later I logged in to get ready to pay May 2025 rent and I see a balance of 1300 for eviction fees, filing fees, lawyer fees etc (mind you may rent hadn't even appeared on the total yet). I called the local office in Spring supposedly and got connected to whatever call center and I could barely understand them. I told them I wanted those fees removed because we asked the TOTAL due and we paid it. We even were required to walk it into the local office and pay via cashier's check, to which my husband did. After going through about 3 reps they finally said they didn't have authorization to remove the fees and I needed to speak with the local property manager and said they'd get back to me. I said when? Because I want this addressed immediately. They called to get a hold of the local property manager and then transferred me to them. After speaking to them they said that their policy changed as of 2025 and they don't tack on the legal and eviction fees until after you pay what is owed. WHAT!? I said I asked the TOTAL due and if you knew those fees existed, that should have been included in the amount we were paying and I couldn't afford an additional 1300, plus the 2095 new rent for May. I asked could I pay May rent/utilities and then pay the fees either over time if they wouldn't remove them or allow me to pay them separately and still pay rent for May so we wouldn't have another eviction process happen. They refused and said I had to pay the full amount due and they would accept nothing less. We have rented for going on 3 years with this company and up until now we haven't had any issues. But to purposely do what they did is not only unprofessional but it's a form of fraud and illegal in the state of Texas to not allow someone to pay their rent and evict someone over any fees. But I guarantee you because we will now be late again due to their own neglegence and error, we'll be facing the same problem at the end of May. I sent them 1000 to go towards the fees today, rent will be late because that 1000 was part of the may rent we had to pay thinking we were just paying Mays rent. If they don't accept the money then they don't want their money is the way to only see it. I'm paying you like your requiring me to do, but now you've effected me financially yet again. I'm not emailing you Scott like your general response is so that people can't see your response to this review. John Saurina, Debra Goodenough and LeAnn Saurina are who the address is listed under. Simply because you won't allow partial payments or split payments, won't work with people on anything owed or waive fees that you yourself made the error on, I am rating this company a 1 star because you don't treat people that way. Also to add more if what I said wasn't enough....the shrubs died in the front yard due to the extreme heat last year and they demanded that we replace them at our cost. I pulled them up so they were removed and not a eyesore or fire hazard, but I didn't kill them, the weather did, I'm not replacing something I didn't cause. Also home wasn't cleaned prior to move in, we had to deep clean it and vacuum white hair all in the carpet due to my allergies. Fence was rotted weathered wood so dogs broke through multiple times. We repaired and replaced at our own cost and installed an electric fence to avoid other animals breaking through into our yard. Leak causing damage in one of the bedrooms ceilings which I would bet has mold. Filters never replaced by maintenance in almost 3 years in the ceiling, the entire time we've lived here we've done all repairs at our own cost due to the shotty reviews of their maintenance crew, we didn't want to risk them damaging the home and then trying to pin it on the tenant. No thank you. We only signed another year because next year we wanted to buy our home and we've been saving for that. Don't do business with anyone who treats their tenants like they do. Your an object, a number, replaceable in their eyes. Sign a lease and you'll find out for yourself. I'll update my review if anything is done to resolve the payment issues primarily but if not, it's staying at 1 star and I'd give it zero stars if they don't resolve it if I could. read more

Here I am no heat again! Maintenance ticket updated 8 hrs ago.....but nobody has come. The "emergency" vendor you have me assigned to can't do anything on the weekend! It's 20 degrees outside and temps are dropping with sunset, and it keeps getting colder in my house. And FirstKey Homes doesnt care. I've tried and tried to get my property manager to call me, but she won't....and nobody with give me her number! So yet again, you've abandoned your tenant in below freezing temperatures! read more

We requested several small tasks to be completed before moving day, and none of them were completed. There is also a hole in the roof and soffit is hanging off the front of the house. I put in a maintenance request, but no one has contacted me. read more

Could not leave a worse review, this management company SUCKS. They falsely charged us, then stacked monthly interest fees on the false charges. Took them a year to remove it to find out there was another issue that over the course of me contacting FKH management team MONTHLY for a year, they never highlighted. That issue has accrued over $700 in late fees. While management said they are waiving the fees after looking into the issue (took over 6 months to get a hold of management) they put an eviction notice on our door WITHIN 48 HOURS OF THEM APPROVING THE FEE WAIVE. If you are going to rent from them know they are very uncoordinated, leave their homes with loads of issues and no intentions of fixing them while raising rent prices drastically. If you are a home owner looking for a management company THAT CARES, keep looking boss. The amount of loops you'll have to jump through to contact this company is not worthwhile. PS FKH - still awaiting your response via emails read more

We have sewage coming up in our down stair bathroom. Can't take a shower as water temp is cold. Have emailed work requests. Contacted first key by phone and still issues have not been resolved. Septic tank has been dug up and just left. Just want these things fixed. read more

Today is 9/11/22... and STILL NO RESOLUTION. The home flooded again last night and snakes, mosquitoes are frogs are everywhere. I am terrified. Front yard now floods. Water is in house and in garage. Took months to actually speak to someone and they are rude, abusive and non chalant. "Scott" is the social media employee who responds to everything online and does the public damage control, comments disappear on FB & IG. My situation is only getting worse. read more

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I would not recommend this company to my worst enemy! Since day one I've had nothing but problems. To start I've never met anyone from First Key Homes. Never met a single live person only contractors. Everything was done over the phone or via email. This should have been my first warning sign. My hot water heater stopped working and per my lease they were to fix or replace it, we were without hot water for a month. I placed numerous phone calls to the customer service line and still never got anyone to come out and fix it. Finally asked for my property managers number and called and emailed her a dozen times never heard back from her. Then my stove went out and I had to email the only live email I had and threaten to call the city. They sent out a contractor the next day. Due to unforeseen circumstances I fell behind on rent and communicated my problem to every live agent I could speak too. Attempted to pay balances as I could and was told they do not take partial payments forcing me to fall even further behind. After reaching out to community groups I was unable to get help with any portion of the bills because all utilities stay in First Key name. My power was also cut off because first key didn't pay the bill and I was unable to get details on the acct or the balance because first key kept them in their name per my lease. Inevitably I was filed for eviction. After several pushed back court dates and no communication from Property Manager Michelle Harne I was evicted without notice. The actual notice was delivered two days later. I scheduled a day for moving my things with who I thought was an employee of First key homes just to find out nope it was another contractor that had failed to communicate the move with First Key per usual. Thank God for Mike with First Key Charlotte because after a year and a half he's the only human being I have met with the company. He allowed us to move our things and was very kind. From lack of communication, expensive pricing on homes that aren't in the best areas, and Shiesty way they conduct their utilities I would never recommend this company. They are the biggest scam I've seen. If I could give them zero stars I would. read more

AVOID. THIS. COMPANY. They are horrendous. The reviews are not joking. The 5 stars are fake or paid. We're in the process of getting a lawyer because of this experience. 99% of rental companies are awful, and just care about the money, but this one takes the trophy. They do not give an ounce of care about their tenants. They do ZERO preventative maintenance on anything in the home so, of course, our first year the AC goes out. Call the emergency line multiple times, but it only took a couple days to fix. Winter comes and guess what? Heat goes out. It's 40° INSIDE. It took about 10 calls and 5 different techs for them not to fix it, finally they sent out an HVAC technician and it was fixed. Wow. Next summer, AC goes out again, what a surprise. Still no preventative maintenance has been done. (You should service your HVAC every 6 months btw). The lady on the phone had the nerve to tell us "You know heat rises right?" As it's 90° in the upstairs. This summer (2025) the ac goes out again, shocker. Call the emergency line, a tech comes out immediately and says it's frozen over, let it thaw for 24 hours then turn it on and call him if it's not working still. 24 hours go by and it's still not working. He comes back and says he has to come back 3 days later because he has to do a "3 hour job" on the ac unit and didn't have time that day but he assured us that's what the issue was. He says we can have ONE portable unit (It's a 5 bedroom house) He comes back after 3 days and says now its a part for the inside unit that will take a week to receive and then he has no idea when he can come back. We call them and tell them we need more ac units and a certified HVAC technician to come out because we are miserable. Never got a response back. Shocker. It's been 3 days. We called a few companies and verbatim, they "don't do business with first key homes" That should tell you something. It's been out for a OVER A WEEK. In the middle of Georgia summer. It's 86° upstairs and 78° downstairs. Oh did I mention the house has ZERO ceiling fans and no screens on the windows? So we have no relief. I have health problems and we have a senior dog as well who is not doing good throughout all this. I've missed work because I'm afraid to come home and find him dead. Oh but they want to raise our rent $500 extra a month. For what? The market is going down and they have improved exactly nothing on the property. It's pure insanity. My partner is on the phone with a lawyer right now because why are we paying for a property that is uninhabitable? It's literally the most basic right as a tenant. I guarantee not a single person who works for this scamming company would live in their house for weeks with no a/c in the middle of summer. I hope this saves at least one person. It's not worth the headache. I can't wait to move out. read more

On Saturday May 25th at 6:15pm I placed maintenance request due to toilet in basement bathroom wasn't flushing properly when we obtain to plunge the water came into tub. Sunday May 26 about 8:15am a gentleman from First Key Maintenance called about issue. I explained and was told I just needed to snake drain. I advised him that wasn't something I was able to do myself nor did I feel comfortable doing so. He told me because I have 2 other bathroom this was not an emergency and someone would be out on Tuesday May 28th between 1-5pm. The evening of Sunday May 26th at 11pm I called Maintenance number no answer again called at about 1-2am explained to a gentleman water was overflowing in tub and toilet. He said someone would call me. Monday May 27th between 8-9am someone called from maintenance and said a septic company would be out. I asked who was going to clean up the septic back up now on the floors. They said they would find out and call me back. Septic company called and arrived at home about 10:30am after sometime located septic tank which we were told had not been pumped in over 10yrs and was full and the filter was damaged. They pumped septic and while that was wrapping up a remediation company arrived about 12n. Remediation company was here until about 5-6pm. They informed us they would be back Thursday May 30th at 10am to pick up their equipment. About 10pm I came downstairs to get something's so myself and granddaughter needed for sleep upstairs. I noticed water on floor that should be there if they cleaned up the water. I called Firstkey the morning of May 28th asked them from contact info to call remediation company due to water and I was unsure if it was their equipment. I spoke to remediation company who sent tech over right away. Tech said it was not their equipment and he said it was there when they had been working here the day before and thought it was part of septic company issue they were working on. Tech thought maybe it was coming from hot water heater. I put in Maintenance request about issue. First key sent one of their techs out on May 29th tech did pressure test on water heater said it was fine. Tech spoke to his boss and informed me give it a few days it would dry up. I informed tech I did not think the was going to happen but he said I had to wait per his boss. May 30th about 6pm remediation company came out picked up their equipment they again questioned why water still all over floors. I told him what First Key tech told me. Friday May 31st I once again put in Maintenance request someone called I again explained situation was getting worse. First key sent out 2 gentleman to see where water was coming from. They were out here and said they thought source is in slab somewhere near water heater and furnace. I contacted first key by phone to ask what my options were water and smell in home were getting worse we are a family of 5 living now in 3 bedrooms unable to go in basement due to water, smell and concern due to septic water near actually being gone due to this other leak. I was advise to contact Shawn Shaw and ask about home transfer. I emailed her right away. After 1st plumbers left and second plumbing company was sent out. They looked at issue and said they need to dig to figure out source of leak. I was sent email from Shawn Shaw stating she sent my transfer request to dept that would contact me. It's been a week no one has contacted us. No repair company has been out to fix issues water has spread and odor is worst. Repair Vendor told us late Wednesday June 5th First key had just approved work order and someone would be out Thursday or Friday. No one called us on Thursday to set up time for repair. Thursday evening we texted Tiffany with vendor office and advised her no one would be home Friday. At this point someone should be here tomorrow Saturday June 8th to attempt to fix leak. This home is not safe to live at this time with this odor, water, mold and damage to 2 bedrooms, bathroom, laundry area, hallway and utility room. Hope has tested positive for mold in the air both in the basement and upstairs. read more

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I've rented from them for six years and they've been terrible in one way or another for all 6 years. Save yourself the money and rent from someone else. read more

My family lives on one of the properties first key owns in Jacksonville. When my husband and I came to visit they told us they did not have hot water. We only stayed for one night, but to know they were out of hot water off and on was disheartening. We also became concerned when we heard about the hot water being " fixed" late at night, but the rental company had no record of anyone coming to their home. They could have been seriously hurt because this person called and said they were sent by the rental company but had no identifying uniform or car. They should be fully compensated for the days they didn't have hot water as well as having their safety compromised. They gave the girls $150, which sounds insulting to me. DO NOT rent from this company at all costs. read more

Unless you are ready to submit your application or sign the least, forget about getting any response from anyone at FirstKey. My partner and I were looking for a house to rent and came across some properties managed by FirstKey. From the website I emailed my interest in a particular property and was promptly called by the Property Manager who left a voicemail giving instructions on how to view the property, etc as well as 2 emails regarding my interest. We scheduled a viewing and did a walk through of the property. We actually really liked the property except for the backyard which was a bit overgrown. After viewing the property I received a text message asking for feedback to which I promptly replied our interest but also my concern about who is responsible for cleaning up the back yard. I realized renting a house means that the renter is responsible for lawn maintenance but that (I would think) would only apply to lawn maintenance post signing. An overgrown back yard should be part of getting the property rent ready. My inquiries received ZERO response even though I expressed who interested we were in renting but just needed that concern addressed. Firstkey uses another service, Rently, which for a small fee, can schedule self tours at any property listed on their site. Since the first house we were interested kept showing up with a different status (off the market, rented, for sale, etc) we moved on. We were out looking at other properties and were near another Firstkey property that were on the fence about so we decided to give it a shot, especially since I still had several viewings left to use on the app. We pulled up to the property and we a little surprised at how differently it looked from the pictures on the website but we know that the pictures on the website are taken from certain angles and manipulated somewhat to make the property look more appealing. This particular property had a small stream that ran through the front yard and large bamboo stalks as well. The yard looked as if there had been a recent flood but there was no indication that it had reached the house, especially since the house sat up a small hill from the yard. We got the key and opened the front door and the first thing I see is an interior door leaned up against the wall. We opened the front door and entered to find the hallway floor with large holes that looked directly to the ground (see photos), braces holding up the ceiling outside the kitchen and plastic covering the entire kitchen. This house had obviously sustained a major "incident" and was under re-construction. How this property was still listed as available and open for people to self-tour is beyond comprehension. This is a major liability issue and a lawsuit waiting to happen. Had me or my fallen through the floor or gotten hurt (or anyone else for that matter) this company would be in some serious hot water. I filed a complaint with Rently but as I suspected, we have heard nothing. Not even so much as an "I'm sorry". Obviously, Firstkey is only interested in speaking to you if you are ready to apply or sign a lease. Save yourself the trouble and look for a house somewhere else through another reputable agency. read more

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First Key (lack of) maintenance strikes again. They do not care. It is getting cold outside and my furnace quit a week ago. We are cold at night. We call every day, but no action. Amazingly, I have been paying rent almost 6 years. I guess I am stupid for not moving. Clearly, no one is in charge of maintenance. A crying shame, really. read more

Communication is extremely poor. There is no one you can talk to when you aren't being helped by your property manager. You just get routed to a call center where they literally can do nothing for you. They submit requests to other people (that you don't hear back from). That's all! We've been being charged a wrongful fee for months now, and they'll only tell us they're reviewing whether they'll remove it and refund us. No absolutes. They'll tell you anything on the phone, but ask for it in writing, and they will clam up. If you are already tangled with this company, document everything. https://www.facebook.com/groups/817947292920377 read more

I have wrote you once before about the way your renters keep this property. This property is located at 301 Emily Forest Way Pendergrass Ga. 30567. The grass is high, bushes are so grown up it looks horrible. We live in a quiet well groomed subdivision. This house stands out as the worse house in our neighborhood. Please take care of this matter. read more