Your maintenance technician Julian Shaw is very friendly, professional, and knowledgeable. He is hard working and completes the jobs, accurately and timely. He is focused on his jobs and completes them in a fully satisfactory manner. Thanks, Julian Shaw! read more

We put in a request for our windows and they gave us a call right away. We got Phil and he is amazing! Such a caring guy and makes us feel right at home! He will definitely be our guy we request every time! I wish we could put five stars for Phil because we love him but I am not a big fan of First Key due to the property manager and their little helpers. All maintenance guys that have come have been great and so helpful but upper management is just awful! Not going to say more because it will be way too long. But nonetheless Phil came and gave us a little hope that not everyone at first key sucks! read more

If I could give this a zero I would. FirstKey bought the rental property next door from my neighbors for cash. The property sat vacant for a significant time and the lawn was often allowed to grow tall. The recent renters moved out and complained the entire time about the management company. I'd had no interaction with them at that point. A few days after they moved out my 7 yo son left his bike in the grassy area between our homes prior to going to camp. I saw where he placed it because I asked him to move it from the front lawn. We noted the next morning that it was gone. I saw the company had been there and posted a new sign and made the assumption they took it by accident. I left 3 messages with the NC office with no return call. On the 4th day I spoke with Tracy who was extremely condescending. She asked how I knew their contractor had taken it. I explained someone had come to remove the appliances left behind which they'd offered to my neighbor along with my son's bike. So yes, I knew they'd taken it and I just wanted it returned. She stated she would contact the manager. I wait 2 more days with no return call. I called and spoke with Tracy again. She stated the contractor was out that week and they'd contact me when he returned. I waited 3 more days before calling again. She tells me they would not have removed the bike if it wasn't on their property. I explained I could see how he could be confused since it is a combined area. Another neighbor spoke with the local contractor who stated he knew about the missing bike and would make it right even if they had to get him a new one. Yet I have heard nothing back from him either. At this point they are stating the sub-sub-contractor they hired was in the right and the bike wasn't where my son placed it in the yard while I watched him. They told me the bike had been disposed of and I could file a police report, which I've done. Needless to say, I'm extremely disappointed that after almost 3 weeks my son's bike is gone and they are refusing to take responsibility. I will make sure that I share this message with as many reviewers as possible. As a company they didn't meet my neighbors needs and as a neighborhood company, I will make sure to let future possible tenants know what kind of company they are dealing with. I'm extremely disappointed and angry about their total disregard. Scott, I disagree you're sorry about the loss of my son's bike. I've attached a photo of the yard between the homes. When we left the bike was lying in the grassy area between the houses. And per your comment there was no bike in the pictures, the contractor asked my neighbor if it was theirs and if they wanted it. It took almost 3 weeks from when it was taken to learn the bike was disposed of and FirstKey would not seek to replace it. If the response had been quicker the bike could have been returned and this all likely would be a non-issue. Considering you used a sub-sub contractor to remove items I'm sure there was little effort or investment in determining which side of the grassy area was mine or the rental. I will continue to post my frustration and your poor response repeatedly on social media until this is resolved. I've never had an issue like this in my 18 years in this neighborhood. Oh and the massive trees in the yard need trimmed. read more

FirstKey Homes - The shared yard between the homes. - Real Estate Services Near Me - Marietta, Georgia

Worst company I ever rented from for the last 5 years. They are trying to charge me for a wall they never repaired after mold remediation. Garage continued to flood every time it rained. They locked me out on my final day with them while i was at work and I still had my property in the home. It was a fight to get my property back. Then charged a ton of cleaning fees on top of full cost of repaint and re-carpet with no deductions for wear and tear for the 5 years I lived there. Charges were also sent well after the 3 day required notice of deductions from security deposit. Even after disputing the charges in writing, they still don't return calls or emails. read more

The rental process of awful. The ladies were rude, unprofessional, and could not give my family and I, who were displaced due to a house fire on a Christmas, no assistance in dining a home quickly. We are now in a house, the maintenance staff is FANTASTIC. Angie is a huge help and Kelly was courteous, prompt, and efficient in making repairs. The leasing team needs to take notes from the maintenance team. read more

I am currently a tenant with first key homes. the entire house flooded with hurricane Helene, about 3 inches of water. Because they are taking so long in commencing the repairs i now have mold growing. This is not how to be there for any tenant and its disgusting. I have called numerous time and they just keep telling me the same thing. Which is nothing. I have been calling everyday now, my next step will be to file a complaint with the Tampa Code Enforcement as well as to reach out to any media agencies. read more

I am a current First Key home resident in the Clayton, NC area. Let me just say, the company is horrible when it comes to maintenance. My home has had heating/AC issues 3 times in the last year, current issue being now. I have no heat or air. Submitted a request on February 28, didn't get a technician to come look at it until March 1. Technician could not fix the issue so they assigned a vendor on that day. The vendor declined the order on March 2 because they said they were "too busy" to come fix it. Another vendor came March 3 but stated it was an electrical issue, not an HVAC issue. They notified First Key immediately, as did I via the useless call center that can resolve absolutely NOTHING! The call center stated they cannot assign a vendor only the local manager/office can and they ultimately can't assist me any further. I even spoke with a call center supervisor, POINTLESS! I've requested a call from my local office since Wednesday, I've heard from no one. Even reached out to the property manager located in the Charlotte area (which controls the area I reside in), I've heard nothing from her. I've tried emailing and calling, no response. I've literally been texting the initial Maintenance technician that responded initially to ask him to get in contact with his manager. The manager still has not approved an electrician to come service my home. Day 5, still no heat or AC and not a call, text or email from the local manager to assist with resolving. WORST COMPANY EVER! I will be considering breaking my lease due to the failure to repair my heat/AC within a reasonable time. As an attorney, they really have screwed over the wrong person! read more

My AC went out in the middle of an excessive heat warning. Wesley came out first thing and had it fixed in a few minutes. This is the second time he has helped me and each time he has been fabulous. I would give his service 5 stars. However, if I'm being honest he is the only person that has fully completed any maintenance request I have put in. Every other request has been completed partially or they made the issue worse than it was before they came. An electrician came to replace a switch for my ceiling fans-he was not able to replace it because the company would not pay for the cost of the switch-it was too expensive. Now I have non working ceiling fans and lights. Another example-the flooring in my partially finished basement has green goo (it's the adhesive they used on the flooring that liquifies because they didn't put down a moisture barrier) that comes up between the cracks and has ruined anything I had there. First Key paid a company to come out to "fix" it. They took the flooring out, cleaned it and put it back down. The workers said it would just happen again because First Key was too cheap to do it correctly. They left glue all over the doors and walls and there is a place where they didn't even replace the flooring. The workers were right-within a couple weeks the adhesive liquified again. read more

Absolutely horrible company to rent with. On move-in day when we were supposed to move in, the house was absolutely filthy and it was clear that no inspection or cleaning had been done as we were told would happen. I had to hire my own cleaning company just so that we could move in. There's roaches, rats, broken blinds, all kinds of problems that would take me all day to list. Since I've already gotten our deposit and first months rent I guess they decided that they didn't need to contact me because I've contacted my property manager and corporate 10 days ago and I can't get anyone to respond. Whole experience has been a complete nightmare. read more

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I provided a 60 day in advise move out date of 7/8/24 later switched to 6/30/24 which was approved. I was advised by multiple people that even though my lease was not over until 7/17 I would not be charged rent for any days after the move out date. Once I received my final bill they changed me to the end of lease date. I spoke to corporate regarding this & was advised that regardless if misinformation was provided they have the legal right to do this. They took position back on the property on 7/1/24. I advised that they request a move out date so they can work on the property & market for future renters. I have never in my life been lied to a company from what seemed to be on purpose. Also I do believe they are profiting for utility charges on the property with the final utility charges. read more

FirstKey homes is the worse property management. I have rented through. I moved into the home June of 2024 coming from another state. Couldn't move into the home fully until after July due to infestation of roaches I sent all concerns HVAC failure, mold, infestation under countertops, broken stove , broken microwave and much more .let them know all these things within the first 30 days of moving into the property. They sent their maintenance team out to complete tasks, but some where left incomplete they told me that they had to order parts and never came back. I notified FirstKey several times of my concerns they merged my concern into other work orders and marked as complete when they weren't. 11months into the lease with on going issues I requested to terminate my lease or transfer due to inhabitable conditions . I always made payments on time never missed any. They still refused to uphold their obligations . So I seeked legal advice. decided to follow Georgia states law for tenant and landlord . They kept calling and emailing me asking if I was renewing I told them No and gave them all the reasons why I won't. I spoke to property manager, Karen Michelle Henry to get these issues resolved she acted as if she was helping the situation bye waving fees do to withholding payment for not upholding there end . Telling me that these issues were now resident responsibility. Then refused me arbitration ,approved me to be transferred due to these issues and tried to make it out that I just wanted to brake my leases after they came out to half fixed issues still wanting me to pay to transfer to another property . Then told me that they would stop communicating with me for Reserving my rights trying to get a resolution. read more

Never even rented with First key homes, but was a prospect renter. I put a whole fee down on a house that was unavailable till a future date. When the house became available, I immediately went and toured it and declined to rent it. I immediately notified the agent who had contacted me about viewing the home and was assured that I'd receive my whole feedback. I received an email about a month later stating that I was due my whole fee but never received it after several phone calls and many emails. I have yet to receive that hold via $500 back and it's been well over the 30 days that was stated in the contract, no one will bother to call me back and I have reached out multiple times to multiple different people. I will never work with this company again! read more

Worst customer service of my life. AVOID at all costs. After a few weeks of living in my rental home with FirstKey (Charlotte NC suburb), the power went out mid-day in January 2021. I assumed it was the entire neighborhood, but found out later that day that it was just my house. After extensive investigation calling power companies and FirstKey Homes, I learned that my power was shut off because FirstKey did not pay the electricity bill. (FirstKey had emailed me several times directing me that FirstKey would be handling payment for all utilities such as Power/Gas/Water/Trash, and that I would then be billed separately after 60-90 days). Anyway, it wasn't until a day later that FirstKey could get the power turned back on. Therefore, my family (me, my 2-year old son, my 34-week pregnant wife, plus the dog) had to find somewhere else to stay for the night as temperatures went below freezing in January in NC. On top of it, we ended up having to toss out $100+ of new groceries (meats, dairy, etc). for recently purchased items from the fridge that aren't safe to be consumed after spending 24+ hours above refrigeration temps. I called FirstKey to complain and was assured by someone that they would make it right with a rent concession, and I was directed to my "property manger" who I have never once met. It has now been 3+ months, and I have received zero rent concession for this. Worse, I can't even get my property manager (or anyone else with "authority") at FirstKey's Charlotte office to answer my phone calls or reply to numerous voicemails and emails about this topic. Their whole strategy is just to avoid addressing the problem and hope it goes away. They know they dropped the ball, and yet no one has the dignity to even discuss this with me, much less follow through on their promise to provide me an appropriate concession for losing a night's rent, plus $100+ of groceries. It's shockingly bad customer service. AVOID this company at all costs. Worst customer service experience of my life. Will likely file formal complaint with BBB. read more

First Key Homes is the worst rental company I've ever come across. Actually, it is the worst company of any kind I've had the displeasure of dealing with. We found a beautiful home in Georgia in a great neighborhood that we wanted to rent. We had signed a lease with a move-in date on 1/4. However, I received a call from the listing agent, Catherine, a few days later letting me know that they were unable to get the squatters that were in the property out. She told me she would keep me updated on the situation and that I should let her know if there was another home of theirs that we might be interested in, so we could lease that one instead. Well, we found another home but there was zero communication. I texted her, I called her and I tried calling First Key and there was just simply no response as to what was going on. They cancelled the lease and we were scrambling to find another home, which is already hard to do in North Atlanta. Then, days later, I was finally able to get in touch with Rhonda, a leasing coordinator and she was actually a bit helpful. She informed me that the squatters were out and we could sign another lease for the same home but that the move-in date would not be earlier than 1/22 because First Key was going on some company wide black out for two weeks and they were not allowed to do any move-ins before 1/22. I was astounded because we were supposed to have been in the house on 1/4. I've never heard of this practice for such an extended period at any company ever Anyway, my husband and I decided this is okay because the home is in a prime location. She then told us we would have to sign the lease by 9pm that same night because the black out started that night and if the lease wasn't signed before that, it would be cancelled. She also told us the security deposit would have to be mailed with a certified check and could not be completed online because of the black out. So we signed it. The day after, we found out members of my family had COVID and had to be quarantined and we couldn't get a certified check. I emailed Rhonda about it and I never got a response back. As 1/22 approached, I did not receive a single communication about how to proceed. It was a blessing in disguise that we never paid the deposit. Thank goodness we anticipated this mess and ended up leasing another home, which is absolutely beautiful, with another management company. The other company had our application processed in a day and the lease was signed soon after. The days leading up to move-in were seamless, and they always answered the phone and answered any questions. The difference was night and day. Steer clear of First Key Homes. They will screw you over any way they can. Moving to a new place and searching for a home is already enough stress, but they will sign the lease and leave you homeless in the last minute. The people that work there are absolutely horrendous and have zero professionalism and empathy for the clients they work with. Special shoutout to Catherine here for being the absolute worst agent of any kind I've had the misfortune of knowing. Do not get involved with them ever. I can't even imagine how they would've been after becoming a resident. Nope. Just nope. Never. read more

FirstKey Homes - Real Estate Services Near Me - Marietta, Georgia

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If I could give this company 0 stars I would. When we first moved in, the master bedroom carpet was disgusting. It was covered in animal urine and made the entire house smell of it. After constant calling I was FINALLY able to get my carpet replaced after a month and a half of sleeping in my living room because the smell was unbearable in the bedroom. I thought my problems were over after that but of course not. Now I am currently dealing with another problem. I received a message about "fixing" our garage from a vendor but never put in a request. When I checked the maintenance portal it showed an open work order that neither my husband or I put in. We were NEVER notified of any problems, which is weird because I opted in to the First Key Maintenance System text alerts but never received a notification. They also have my phone number and email because I confirm it every time I call them, so I know they could have reached out. When I called FirstKey to ask about it, I was hung up on. When I called back I was told that our garage needed to be painted (for an HOA violation). With this information I contacted the vendor to schedule a time. When they came, the vendor had no idea what the problem was. They thought our garage door was broken/not working. I had to tell them they were there to paint. When the vendor looked at our garage door, he said that our paint was fine and looked just like everyone else's around us and said there was nothing to be done. So not only did first key WASTE MY TIME OFF AT WORK, but also the vendor's. I tried contacting first key again today to see what is going on and no one can give me an answer because they outsource their calling center to India and they have NO idea how to get me in contact with a local office. They did give me a phone number for client services to contact, however that number DOES NOT work. I've called it 20 times within 2 days, and every time it says "user busy" and immediately hangs up. If you want to enjoy your renting experience, DO NOT RENT WITH FIRST KEY HOMES. read more

FirstKey Homes - This is proof I opted into the system back in May and NEVER received a text or alert about any maintenance items. - Real Estate Services Near Me - Marietta, Georgia

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Chance was very knowledgeable about fixing my fridge he came in and did the job in a timely manner and afterwards he made sure to clean up after his self and did a great job I love first key homes maintenance time there always on time read more

0 stars. I am an Alabama resident with a 5 month old newborn. My AC went out on June 27th in which I submitted a maintenance request. I missed the callback while loading my child into the car. Tried calling back in but it just redirects you to the support desk WHO CANNOT SCHEDULE THE APPOINTMENT FOR YOU. All they can do is just "escalate" your request(this was done 10+ times over 4 days). It's been 80+ degrees in the house for 4 days with no call from anyone since June 28th. Oh yea and it's the hottest time of the year. The worst service and system I have experienced as a renter. read more

First key is the WORST corporation to rent from! We've been in a home from 1st key since 12/2019, closer to the end of the COVID pandemic. At first the company seemed reasonable. We rented our home sight unseen, BUT! when we got the key on move in day, the house was thrown together with shabby paint, terrible wall patch jobs, paint in the drains, the baseboards had been painted at least 15 times instead of being replaced, large gaps in the flooring, and I had to clean the place from top to bottom as it was not cleaned. Since we've been here, the rent has increased every year in astronomical amounts, there have been no upgrades or improvements with the increases, (it's not like I'm getting more house or yard or space with this increase) the late fee has increased, they don't allow you to pay your rent online after a certain date, and a number of other unreasonable and inconvenient policies have been implemented, even with the economy being in the state it's in. I will say, the customer service agents are ALWAYS super nice. Probably because they know people will be calling for all of these issues that the company has caused. Once my family is able to move from here, I WILL NEVER RENT FROM THEM AGAIN!! read more

We moved from Los Angeles to Las Vegas. This was such a fantastic situation going through and looking at properties. Granted, we had a bit of an issue with the agent assisting us over the phone. Her name was charity.... We submitted our application to the property. And then she didn't even recognize that it was us that put in the application. She told us that the property was no longer available. The woman was completely unapt. Didn't know how to do her job, didn't have very good customer service whatsoever. Yeah whatsoever. And just didn't care sir. Extremely frustrating, refrustrating, but Once we moved in period we have had great contact with the company and a different representative other than charity. There were a couple issues in the house. Contacted the maintenance and had Moses G come to the house. He was fantastic. To care of each and every little issue no matter how small or big. Moses was kind considerate and understanding.. Amazing work and such a pleasure to have in the house. If you have the patient's. 1st key is definitely one way that you can deal with getting a new place on your own read more

Pray to your individual god that you don't have a maintenance issue because you'll be waiting a week plus for a response... But you will have an issue, because this company pays bottom dollar to have houses remodeled to look pretty when you first tour it and it isn't until you move in that stuffs starts breaking. STUFF WILL BREAK. Plumbing issue: weeks waiting for them to send an incompetent individual to NOT Fix the issue until finally after a few more weeks the issue gets fixed. AC unit issue: End of summer and unit breaks on a Monday when is 90 degrees plus outside and 87 inside the home by the next day which qualifies as an "emergency" and they should respond within 24 hours as per contract. After almost a week of submitting the report and calling daily and get their offshore call center to escalate they still won't respond. Unbelievable. Eventually they'll send someone to patch up the issue, advice that it may need to be replaced. A week later a new contractor comes over to take a look, advises the unit needs to be replaced. Two weeks later, another contractor comes over to take a look and advises the unit needs to be replaced. A week later, another contractor comes over to take a look and advises that the unit needs to be replaced. UNIT HAS NOT BEEN REPLACED. I'm not exaggerating... 4 different people came to look at the unit and gave the same diagnosis, First Key has done nothing about it. Water Heater issue: This is the latest one which started on Sunday, Nov. 27. Gas odor coming from the Water Heater, I call the local utility company since it's 8 pm. They come, say there's a leak from the valve. They shut off the gas to the appliance. I call First Key since this sounds like an emergency, and according to their policy that they force you to read each time you login to their site, an emergency will see a technician come within 12 hours. Technician comes the next day on Tuesday, Nov. 29. Mr. William Guest was as unhelpful as Joe Exotic is to tigers. He looked around, called his supervisor, told him what I shared about the issue, asked who was it that had come to fix it before (because believe or not, they had previously sent 2 contractors to work on the water heater due to the pilot turning off anytime is windy), and Mr. Guest pretty much told me I had to call that last contractor/vendor to come fix the unit because it should be under warranty. Do you mean the contractor/vendor that First Key sent to the house? I need to contact them to request they warrant their labor? I DON'T KNOW WHO THAT IS! I've had over 12 vendors come for different reasons and I don't know who came for that. I'm now calling every day to "escalate" the issue which guarantees I'll get a response from the local office within 2 hours (what a joke), and the issue is not fixed, I have no hot water in the house, the smell of gas is present in the garage so I'm needed to have it open and seal the door into the house so the smell doesn't come in. If you're reading this and thinking about renting from First Key Homes... for the love of Pete please don't. read more

There is no help when trying to look for homes. I tried to view a home and reached out on viewing a home before starting the application process and they said I had suspicious activity on a brand-new account! When I reached out, they could not even tell what it was!!! I got an email from Benjamin Venegas who was not helpful at answering my questions!!! read more

I loved Steve Maintenance man. He was friendly and professional. I just don't like the office staff. Can't ever get in touch with anyone. When you leave a message, they don't call back. Steve told me who I need to call. I would give Steve 5 Stars and give first key zero stars. read more

I have to say I completely regret deciding to stay with Firstkey Homes...the first house I rented from them back in 2022 was an an amazing process everything ran smoothly. I decided to move to another home owned by Firstkey and regret it immediately. Moving in was a hassle in itself like the level of IDGAF was definitely felt by customer service everytime I called asking for help just to get into my home. They send you a email that has instructions on how to get into your home. I had to call just to get the email. They are in such a rush to get you to put your money down to hold the home they don't even have your access code ready to get into your home but let you be late on paying that security deposit...they will rent your home out to someone else with the quickness. I get to the home movers ready to help me move in and I had to wait two hours to get the code to get my key from the lockbox. There is no sense on you calling customer service because all they can do is help guide you to create a ticket for your move in coordinator to respond to...remind you movers charge per hour so we just sitting here waiting at this point. Finally Tosha Jordan emails access code instructions we follow the instructions just to be told that the numbers do not match. Tosha Jordan is the move in coordinator...I literally haven't had no one else but her for both houses I rented from Firstkey and I have to say the level of professionalism has declined completely over the years. It's like if it's not happening to her she doesn't care. Me and my children are outside in the heat trying to get into a home I paid for and all she can tell me is I can create a ticket for maintenance to come fix the lockbox for me to get in. No follow up call with estimated time on how long it will take and yet the movers are just sitting here charging per hour to do nothing but wait. At this point I want to run away from Firstkey! Of course we will not be refunded the day we paid for but couldn't move in...too much like right...just something else to blame Covid on bad customer service when it's been bad customer service all along just hidden. read more

Kellee was very sweet, supportive and helpful. We didn't necessarily receive that kind of help throughout the entire process (and it was a very long process) but we are super grateful to everybody that did their part and made this finally happen! A big thanks to first key homes and to Kellee for all that you have done. read more

Disorganized and unrepeatable company. The property owner for our rental switched agencies in November. We paid the new company Dec 1st as First Keys letter informed us to do. Three weeks later we are getting daily calls threatening eviction and compounded late fees. Zero answers save for "pay us or get out" from FirstKey. Do not under any circumstances use them. read more

FirstKey Homes - Notice of change of ownership Nov 18th with instructions to pay new company Dec 1. - Real Estate Services Near Me - Marietta, Georgia

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I wish I could give 0 stars for this unethical & unorganized "so called" property management company. They are an investment firm, they do not inspect the homes you are renting, therefore, they do not care that you have mold growing in your kitchen, bathroom or blowing through your air vents. They don't care that there are disgusting bed bug, cockroach and termite infestations even though by law they should!! They don't care that their inhabitable home caused illnesses in my 2 dogs that led to their lives being cut short and my heart broken. I would highly recommend you not rent from this company. read more

From the beginning of the process when looking for homes, it was made so easy to self tour the homes for convenience of my schedule. Signing the lease was easy and the process was fast. There was some miscommunication when it came to getting the keys and some answers slow to be answered. When the property manager had to call a technician to help with the lockbox, he came from across town to help and he was fantastic! Taurus, was so helpful and was so great to work with! He was friendly and welcoming and gave a rundown and made sure all of the keys worked to the house before leaving. Made sure everything worked as it should. Really enjoyed meeting him and appreciated all of his help. He went above and beyond! read more

I would give 0 stars if I could. They are extremely unprofessional, hard to get ahold of, and are extremely hard to work with. They always give you the run around. We were great tenants and left our house in better condition than it was when we moved in. We even got our security deposit back. We had to move out early and I spent 3 weeks trying to get ahold of someone to tell me whether or not that was an option. Finally I got who I needed. Her name was Maria Barned. She was fine in assisting once I finally got ahold of her but it took me calling FirstKey 6 times before they finally gave me an email address for her. When I received the final statement of what we owed, they had credited our deposit back and charged us for the move out fee. I went to pay the fee on rent cafe as the letter stated I should. I couldn't get into my account. I told Maria and she said I don't have an account anymore because I am not a tenant but then gave me no other way to pay. Now they are threatening with collections. Overall it is such a terribly run company with extremely unprofessional and rude employees. We lived in our house for 3 years and never once had a pleasant experience with their staff. Do not rent from them. They suck. read more

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I am 37 days into my move into a home owned and managed by FirstKey Homes. I relocated from Arizona to Georgia for new beginnings, to be closer to my family and for a fresh start with my daughter. Prior to my move-in, there were issues noted on the internal walkthrough that I emailed to the agent on 9/17/20 with detailed info and pictures. On 9/18/20, the agent emailed back promising in writing, that ALL issues were sent to maintenance and personally guaranteed ALL issues would be addressed/fixed prior to my cross-country relocation and move-in on 10/4/20. Exactly 2 weeks later and 2 days before I was set to leave for Georgia, I received an email from the agent 3 minutes before the close of business with the following: Good Afternoon Txxxxx, I apologize for the delayed response. Don't worry about making the payment yet, as we are still waiting for the service team to repair the issues in the home. We should have an update tomorrow. Thanks for your patience. JPxxxxxxx | Leasing Agent FirstKey Homes, LLC ***************************************************************** This is what began my nightmare relocation and legal relationship with this company. I'd already paid the down payment and rent for September & October as I had entered into legal contract with this company and per the lease, rent was due 2 business days prior to move-in. The ONLY reason I received an email response from JPxxxxxxx regarding the now outstanding maintenance items was because I'd emailed inquiring about making the payment for September as I hadn't received confirmation that the maintenance items had been fixed/resolved. This prompted my call to JPxxxxxxx who could only apologize but not offer anything concrete on when the issues would be resolved. I demanded names and numbers of who I could escalate the issues to. JPxxxxxxx gave me the names of ABxxxxx/District Leasing Mgr & EGxxxx/Director of Properties for Atlanta. I called both, left very detailed messages of my issues/concerns. The next day, I received a call from Amy/EGxxxx's assistant promising that not only would the repairs be resolved, but they would also hire a cleaning crew to clean the home so all I'd have to do is move in on Oct 4th and lay my head down. After a 30hr drive from Phoenix, Arizona to Georgia, I arrived at the home I'd rented at 7:30pm on October 4, 2020. Upon opening the door, I was met with an extreme strong odor of urine which I was haunted to find was not contained to one area or room but in the entire carpeted areas of the home. I immediately drove to Walmart, purchased a vacuum cleaner and carpet deodorizer hoping a baking soda and carpet deodorizer mix would be the key to eliminate the odor. I vacuumed the master bedroom first and upon finishing, the vacuum cleaner canister was FILLED with pet hair. I have an EXTREME allergy to animals and an interstitial lung disease so I was quite alarmed to say the least. I couldn't breathe, my eyes were running and puss filled by this time and I simply couldn't stay in the home so I had no choice but to leave. I contacted EGxxxx's office first thing Monday morning, on 10/5 to report the issue of the strong smell of urine and animal hair throughout. The field superintendent came to the home the very next day and walked the property with me to discuss the now mounting list of move-in repairs that were needed. He acknowledged and addressed each and every issue and apologized acknowledging the home was clearly NOT move-in ready and promised resolution to all issues within a couple of days but surely by week's end. This can go on and on, however to date there has only been one additional item addressed. Maintenance arrived on 10/29/20 and replaced the missing lightbulbs throughout. He attempted to address the electrical issue in the master bathroom & kitchen but when he went to check under the home in the crawl space, he said it was "too creepy" and an electrician would be best to address the electrical issues. To date, the cleaning of the pet hair in the vents has yet to be completed. The electrical issues have yet to be resolved. Some days I have lighting in the master bathroom and some days I don't. Some days I have lighting in the kitchen and some days I don't and there is a popping sound sometimes when I use the light switch. In the month of October alone, I made a total of 79 calls, sent countless emails and I still have a long list of items to be addressed in the home. Neither AWxxxxx or EGxxxx are returning my calls or emails at this point, but FirstKey Homes very promptly sent the pay rent reminder by email 2 days before November 1st. As a real estate professional and investor myself, I only ever chose to rent in an effort to get to know the area before purchasing my next home. I've been a landlord for many years and I would NEVER disrespect my tenants this way. EVER! I've called the Dept of Housing & Urban Development and filed an official complaint against FirstKey Homes. read more

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I've been waiting 2 weeks to get approved for a home. I got a nice lump sum in my savings and I haven't rented a house in 10 years and these people tell me I'm approved for $1,400 a month and I have a family of six. Joe, we're a family of six going to get a house of $1400 a month. I wanted to pay up for 2 years and when it comes to customer service and getting back to you promptly, this company isn't what it should be. I'm writing this review because I don't want people to think that this company is about helping anybody. I haven't even got in one of the properties yet and tell you the truth. I wouldn't recommend renting a dog house for your dog from this company. The company is trash and I don't understand how they keep operating read more

I would not recommend First Key Homes. After being charged $150 for a tech to put in some screws to a mailbox. That's correct the mailbox was not even replaced. I called and then spoke to a supervisor and then asked to speak to a manager. The manager sent me a "matter of fact" type of email instead even attempting to have any kind of customer service and call me as I requested or even offering maybe even take half off of that ridiculous charge. The service manager was not any better. They will Nicole and dime you for everything. Please find another company to rent from. read more

Moving in and out was very easy. Maintenance seems to take weeks to get a response ad weeks to get something fixed. The move out procedure has been easy. You get a list of what needs to be completed and prey walk through to ensure you get your deposit back. Hunter Mullis has been delightful and extremely helpful with the move out process. She has been great with follow up not just email but an actual call. She is great,professional and they are lucky to have her as part of their team. read more

Moved into our home September 2021 & we renewed our lease with them, actually couldn't wait to do so! We love our house, including the neighborhood which is very quiet. Our house was supplied with all new stainless appliances except of course the washer & dryer which we bought ourselves! We're very happy with the company's quick response with maintenance requests, actually I emailed them last night @9 pm about a leaking water heater. They called me this morning & told me that someone would be out today. They arrived @2 pm & told me the heater had to be replaced, the technician Teonna pulled out the old heater & replaced it with a new heater, she was finished by 5:30 pm. She was thorough & didn't leave a mess behind her. Myself & my husband are very thankful for such a thorough & responsive property management, we plan on staying in our house with this company until we buy our home. Thanks First Key Homes & Teonna! read more

Unethical business practices charging maintenance fees $150 even when deemed not tenant responsibility. State a credit will be made but it never comes and is left on ur balance you have no choice bug to pay it or be late. taking 3 months to rectify an hOA violation that is their responsibility and charging tenant the noncompliance fee. nothing is fkh responsibility these properties are run as if you are the owner. we paid for a tree over 8 feet tall required a bucket truck because its hanging into road so low delivery trucks cannot pass or risk hitting the limbs, its lifting the street causing water to accumulate and not drain and cracking and lifting driveway. FKH has not even acknowledged the requests so we cut it. anything over 8ft in my contract- lease is their responsibility. run do not rent from this company. we are leaving at end of our lease. read more

Please heed the warnings and do not rent from this company! They only care about money, not their residents! A ton of us are in the comments with the same warnings, it's not us, it is THEM! They owe us money, our house is barely livable, we have been unable to cook since LAST OCTOBER because our oven/range is broken and has not been repaired, we had bats in our attic they never resolved and we did and they refuse to reimburse us, and more.... Please please do not rent from them. I have had to file a BBB and an Attorney General Complaint. I am filing more soon. The outside of our home is covered in mold and all they did was paint over it, the wood in and outside of the house is decaying and they have done nothing. Our oven/stove does not work and has not since October and they have not fixed it yet. We have lived in this home for almost two years and we still do not know who our landlord is. Please read all of the Yelp, Google, Instagram and Facebook reviews and TAKE HEED! Even now, I cannot get any answers. They are SCAMMERS! I would not wish this on anyone. I hate that my family and I are going through this! PLEASE DO NOT RENT FROM FIRST KEY HOMES! read more

We applied for a home that was not yet ready for to rent, but the price was comparable to other nice 4 bed/2 bath homes in the area, so we were expecting to be getting a home that was in good repair, clean, and without issues. We signed a pre-lease and were given a move in date a couple of weeks later. We drove past the property and noticed several issues from the outside of the property as we were not allowed to view the inside yet. We took pictures of the garbage around the yard, rotting porch and decks, large spider nests on the house and in the window screens, and a dead tree that was close to the house. We contacted the listing agent and move-in co-ordinator and told them of these issues and they asked for pictures which we sent on over with descriptions of what was in each photo. They were shocked and unaware of these exterior issues. They told us our move-in date would get moved back, but did not give us a solid date. They told us they would contact us after getting in touch with the project and construction managers. We waited to hear back, we regularly calling and emailing both the listing agent and move-in coordinator. We rarely caught them on the phone, left messages that would not get returned until we had sent multiple emails or voicemail messages. Most of the time we were able to get in contact, the information was brief or they were very unprepared and unprofessional on the call as if they had been away from the office, not in contact with the project managers, nor trained on their information systems adequately. Our date to move in was pushed back four times. We did finally get to look through the home after the fourth move-in date had been missed. They had told us the house had been cleaned and was ready. The home had new paint and carpet, but that was just a bandaid compared to the mess and shotty workmanship throughout the home. The bathrooms and kitchen counter tops were surfaced cleaned, but there were many things in the house that were dirty (ceiling fans covered in dust, inside the air vents were caked with dust, cabinets and drawers had food, hair or other filth in them and spider webs/dead bugs throughout the house). We also found mold inside the house and in the garage and insufficient insulation between the main level flooring and garage ceiling. There was still a lot of garbage outside, plants growing from the rain gutters, and many other issues. The house definitely did not meet our expectations nor were we going to pay that much for a house in that condition. We were able to find another home that was "move-in ready," but again the move in date was pushed back because the back deck was unsafe, and they said they'll get us in by this next (#5) move-in date, even if the deck isn't done, and we just won't be able to use the deck/backyard until it's fixed. If it gets fixed. There is a definite disconnect between the inspectors, construction and property managers and those writing up leases and setting up move-in dates without having all the details. We also had to keep calling and emailing to get any information or anything done. They should pay me the set up and application fees for doing the work that they should have been doing to get us in a home. read more

I left a 1 star rating on Google review. When I reached out to Scott on social media everything changed. Andrea W. My property manager was very attentive and lined up my service technician Jorge was excellent. He diagnosed the problem, got the parts he needed and fixed my oven/microwave combo unit, in a timely manner I would have given it 5 stars but it took a lot of research to find a person I could physically talk to in NC. Your call center people were very nice but their hands were tied and could not help me. Better communication is key, and once I was able to get I touch with the right people. ( 3 weeks is too long), everything worked out great! read more

One of the worst companies to rent a house from I called them more than 5 times and I did an online request and it's been almost 2 months and they didn't do anything they assign the repair part for a third party company and they don't care after that they don't check or call you to see if it got fixed or not they don't care how long it take the third party company to fix it they won't call u or give u any attention not even a one phone call or an email or anything and the house from inside have a lot problems too I pay a high rent with a lot of bad service please don't rent from them even if they are the last company here are the photos of everything and till this day the problem is not fixed read more

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From my experience it's a scam company that harasses you once you've applied to submit an outrageous amount of documents and bank statements. I'm convinced they make their money $50 at a time with application fees that they fail to use for appropriate background or credit checks. Failed to tell me that the house I was applying to had already been rented to someone else. read more

fraudulent. charges you app fee and Never gets back to you. also rude associates and cant understand them the other times. do not go here!!!!!!! read more