Are the one star reviews I see here regarding this beautiful black owned establishment due to folks who weren't born and raised here or are not used to dealing with someone who is no-frills and simply gets the job done. I have been utilizing this vision center for over five years and the service that Dr. Freeman and Aaron provide are always top 10. You can go in this place and talk politics talk about childhood memories local food and restaurants all while Aaron and Dr. Freeman are tending to all your eyewear needs. These new Brooklynites need to get some thicker skin because this place is it if you need glasses or contacts!!! read more

I went to get a new prescription and everyone is so nice and so helpful I would definitely recommend this place and would 100% come back!

Dr. Lamont Freeman and his receptionist Aaron are not eye care professionals, but professional scammers. On 7/31/21, I paid $598 for one year's worth, or eight boxes (each containing 90 contact lenses) of Alcon Dailies AquaComfort Plus one-day contact lenses. Aaron and Dr. Freeman gave me only two of eight purchased boxes of contacts. They overcharged me $474 for those two boxes of contacts. I filed a 311 complaint against their office to have them investigated for corrupt business practices. On Wednesday 8/25/21, I went to pick up my contacts. Dr. Lamont Freeman's receptionist, Aaron, would only give me two boxes of contacts. He insisted that $598 only covered two boxes of contacts. This seemed wrong to me, but our interaction was very rushed. First Vision Eyecare was closing at 5 pm. I arrived at 4:45 pm to find the office locked and a sign on the door saying that they would return at 4:15 pm. Though it was 4:45 pm, no one was in the office. I waited outside until Aaron returned at 5 pm. He stubbed out his cigarette and hurriedly handed me two boxes of contacts. I asked if there were more. He said no, rushed me out, and hurriedly locked up the office. I was late for a virtual tutorial with a student, so I did not have a chance to follow up until the next day, on Thursday 8/26/21. From the beginning, Aaron made it very difficult for me to obtain my contacts. Every time we spoke, he promised to call me back. He never did call. I had to call him eight times: on 8/3, 8/5, 8/10, 8/11, 8/13, 8/23, twice on 8/24, and on 8/25. Aaron never responded to my voicemails or followed up as promised. Obtaining the two boxes of contacts was incredibly draining and time consuming. I saw Dr. Freeman only because I had run out of contacts and my longtime optometrist, Dr. Adam Friedland at Urban Optical, could not fit me in for an eye exam for a month. I confirmed with Dr. Friedland that the cost per 90-lens box of Alcon Dailies AquaComfort Plus is $62. At $62 per box, I should have paid $124 for two boxes of contacts. Dr. Freeman overcharged me $474. At 10:30 am on 8/26/21, I called and spoke with Aaron. I explained that I had paid for and should have received a year's worth of contacts (eight boxes rather than two). He said that $299 per box was Dr. Freeman's price. He claimed, falsely, that I had agreed to that price. I said that I agreed to a year's supply of contacts for that price. When I said that I was going to file a 311 complaint and write a negative review, Aaron said that Dr. Freeman would call me. He angrily yelled, "Make sure you tell Dr. Freeman that you want to file a 311 report and a negative review and all of this other bullshit you're talking about and make sure you told him that I spoke to you like this." Dr. Freeman called me at 11:30 am on 8/26/21 and claimed that he charged $299 per $62 box of contacts because he had to pay overhead because he was a small business. When Dr. Friedland heard what Dr. Freeman charged me, he said, "That guy should go to hell." read more

I could not have had a better experience here. Dr. Freeman and Aaron were (and are) fantastic. No clue what these other bad reviews are referring to. I had great care and totally normal pricing. I went here about a month after giving birth and they both were so kind. read more

First of all, the equipment is out dated so I wasn't surprised when the doctor got my prescription wrong. I've been trying to speak to the doctor for more than a month to correct the issue or get my money back. Doctor has not returned my calls. I have spoken to Aaron several times, the customer service person who kept assuring me that doctor would call me back. Still no call. I called Thursday 01/02/2020 and made an appointment just so I can speak to the doctor. My appointment was for Saturday 01/04/2020 12:30. 50 minutes after my scheduled appointment is when I got to speak with him. The doctor talks too much to his patients about things that have nothing to do with the exams. It's probably why I wasn't informed about how contact lenses exams go. He talks too much about nothing. Why did he act like he didn't know that I had been calling. He accused me of not following up, Isn't that what the doctor does ? He knew there was a problem with the prescription, and never followed up. Never called me. I wanted to settle this issue and not write this review. But ! The doctor was sure I had not been calling and that he said he explained to me what to expect and only wants to refund me $99. I don't have insurance, I'm a disabled army veteran, my prescription glasses are free, not contact lenses. I paid $129 out of my pocket, I want all my money back. ! Waste of my time, waste of my money. Stay away from this business, it's only about the money. read more

Rudest customer service I've ever experienced. First the front desk guy was belligerent AF, never let me finish a question and treated me like I was scum of the earth. Then the eye doctor joined in. I left and will never go back. Can't imagine how terrible their actual eye care is, This place is also nasty AF and no one was wearing masks. Gross. read more

Dr. Lamont never showed up for my 12:15 appointment, and there was another patient waiting for him since 11:30. I was excited to support a black owned business, and doctor but I was severely disappointed. The man at the front desk wasn't rude, but his demeanor was very brash, and shifty. My husband very rarely talks about people but he told me, "This guy doesn't seem right." The exam rooms were all open, and the prescriptions were in a little dirty closet space in the back. If my sight didn't change overnight I wouldn't of bothered. I ended up walking a few feet away, and found a very clean and professional eye doctor. read more

Worst eye doctor I've ever seen, please avoid this place. I told the doctor my issue and blatantly ignored what I had to say. Front desk is extremely rude to all customers. and the place is dirty! read more

I had an exam here and got glasses. Reasonable prices and great service - this place is a neighborhood gem!

This optometrist office is absolutely HORRIBLE!!!!!!!!! I recommend you visit "Shades of Vision" a block away on the same side of the street to actually get professional optical attention. I called to see if I could make a same day appt and was greeted by a young receptionist. She made the appt and I arrived early. She stated that I could receive a eye exam, trial pair of lenses and a follow up consult for $80 on the phone. That's it! I arrived EARLY and was greeted nicely.... She then asked if I had my contacts in. I said, "Of course! I'm blind as a bat and just walked through the door." She says: "Unfortunately we can't see you if you have worn your contacts in the last 12 hrs... We can't perform the exam. And we don't provide trial pairs on the same day of the exam. You have to come back the next day for your trial pair" Now-- I'm looking at her like.... "WHATTTTTT kind of shady, janky establishment is this!?" No mention of this bogus policy on the phone (hello! Protocols need to be shared w/ new customers), traveled here for absolutely nothing and I have never heard of an optometrist not wanting to provide a client with a fresh trial pair of lenses after an examination to ensure they leave SAFELY & SIGHTED. I've had contacts for 15+ years and lived all over the U.S. I have NEVER heard of such a policy in my life. Disgruntled and pressed for time (I'm traveling tomorrow and was on my last pair), I tell her she should provide customers with their policies prior to scheduling appts so people don't make a trip in vain... But thank you anyway." This monstrosity of a young woman (again, people need to stop hiring uneducated teenagers to service their patrons without apropos training) said: "You are not welcome" and muttered "bitch" under her breath. As I am a supporter of non violence, a grown women with a travel itinerary and a job... I left shaking my head and holding back my anger. Here's to taking the high road. And then I walked to "Shades of Vision" at 505 Nostrand and was serviced immediately by the kindest physician (Dr Mikhail), provided with two trial pairs for my trip and ordered a large box of Acuvue Oasis lenses for the same price advertised on 1800Contacts.com. Total under $200 w/ lenses. The receptionist was lovely, knowledgable and a joy to work with. People need to understand-- no one has time or money to deal with terrible customer service. If it's a true necessity, like one's vision, the money will be spent elsewhere! Peace! read more

Dr. Freeman was amazing! The gentleman at the front desk fit me in for a day-of appointment and was super friendly and professional when I came in. My contacts prescription hasn't changed in years and the test suggested a slight increase. He gave me a trial to wear out the door before I committed to the new prescription and I'm so glad I took his suggestion with the update. My vision's better than ever! Also, Dr. Freeman has a really warm bedside manner-- he gave me advice without being patronizing and actually took the time to listen to my concerns. Happy to highly recommend, I will definitely be going back. read more

The most horrible customer service I have ever experienced at an optician. Refused to service me while traveling, with a prescription, and the person who I spoke with treated me incredibly callously and harshly read more

This place is Horrible, I'm all for supporting Black own businesses. But he is the worst I encountered. He do not stand by his appointment. He started yelling to his receptionist that he's leaving at 4:00, mind you I was in his office at 3:20 for a 3:30 appointment. The receptionist I believe name was Aaron was very apologetic for his behavior. Trying to explain to Dr Freeman that I had 3:30 appointment , which I believe he had to authorized it. He kept screaming that he was leaving at 4:00 that all he knows, with someone in the chair. Of course professionally & respectful, I told The receptionist I will take my business else where and went down the block to Shades of Vision and was looked at. I would not recommend going to this place. I gave that one star because of the receptionist was very professional & respectful. BEWARE! read more

I do my best to support black owned business, but this place is horrible. The dr. is not the issue here. it's definitely whom ever he has working there. The man at the front will be the cause of this practice losing clients. He is ignorant and unprofessional which is sad because the doctor made me feel very comfortable and is very efficient at what he does. I WISH I could give 0 stars trust it would happen read more

Dr. Freeman is the best eye doctor I've ever been to! Great bedside manner and he really goes to bat for you. I was diagnosed with keratoconus nearly 5 years ago and have seen 5 eye doctors since, 2 of whom were ophthalmologists and all of whom said my eye sight MAY be able to be fixed with hard contacts but vision insurance rarely cover them because they're so expensive to size. Dr. Freeman is the ONLY doctor to ever even try to make a request with my insurance and they went ahead and approved it! I've seen dozens of eye doctors in my life and he's definitely the best. read more

Dr.Freeman is such a gentleman and he's very kind and amazing!! The gentleman at the front was also very kind and helpful! Definitely making him my primary eye doctor!! read more

I've been coming to First Vision Optical for about 3 years. Is this the most glitzy place, no. However you will gain some optical knowledge from "Doc" as he is referred to by Aaron and have some great conversations. I keep coming back to support not only black businesses but neighborhood staples. First Vision has on multiple occasions helped me out when I was in a bind with both my contacts and glasses (completing same day services, fitting me in for appointments, etc). They are genuine people who are not out to make a couple bucks off of you. I appreciate the visits, conversations, and general atmosphere of First Vision. read more

First of all, I called to take an appointment and Aaron was able to get me in the same day. When I arrived at the office Aaron was super respectful, extremely professional and incredibly knowledgeable. I had a short wait then I went in to see the doctor. Let me tell you about the BEST eye doctor I have ever seen. Dr. Freeman is incredibly knowledgeable and dare I say brilliant. This man knows his stuff. I have been going to eye doctors since I was young and none of them have ever diagnosed me with astigmatism which is why I can't see well at night!! He also noticed that my eyes focus differently at different distances. Additionally, the doctor spent about 20-30 min chatting with me about so much. This is the best experience I've ever had and I recommended that my mom get her eyes checked here. She similarly had a great experience! If you care about your eyes, come to first vision optical. They will take care of you! read more

i dont know what the bleep those other people are talking about but i had a great experience the doctors was great and the optician/ receptionist does evertything else and does a great job best ive seen . this is a family oriented place and the best ive seen read more