This is my second time going to Dr. Chan and I am very satisfied. He took me right away and was…read morevery helpful , kind and patient. The other staff members are also very nice and informative. Would highly recommend!!

Seemed prejudice against other nationalities and I had an appointment and took an hour to be seen,…read moreand he saw other people before me that arrived after me, just to be rushed out and told to come back in a year after diagnosing me with thyroid eye disease, no referral or anything. Will not return

I went in because the screw to my glasses fell off, leaving me with a pair of glasses in which one…read moreside was completely off. I came in, gave the front desk ladies my glasses. 5 minutes later when she returned, my glasses were back! Yay for vision! When I asked how much that would be, they told me it was free of charge Wow. Definitely not out just to get your dollar. Honest place.

Unprofessional and rude staff answering the phone. I selected another provider. If you want to have…read morean unpleasant experience, this is the place to call.

[Flatbush Location] I think these people do not know what they are doing. I came in for a routine…read moreeye exam but will not go back to them again. TLDR; I went there in person three times and still didn't get the right prescription, and twice they tried to bill me for $50 ($100 total) that I did not owe. FIRST VISIT: I paid a flat $75 fee. I have medical insurance but not optical insurance. The exam was very strange - quite fast and did not feel thorough at all. I've been getting eye exams for 35 years, and this was different than prior exams. Some parts seemed rushed or not present at all. I wore my glasses there but brought my contacts. Also, the person testing me when I had my glasses on banged some device against my lenses several times, no regard to the possibility of scratching the lens. I mentioned that I may need some light reading glasses It was my first time exploring this need (it's new). I was recommended to try some multi-focal lenses. I was advised that I need to test them in various light conditions and if they don't work then I may need to adjust. Unfortunatley, those were terrible. So I made a follow-up appt. Meanwhile, they mailed me a copay bill of $50; and the bill stated I had only paid $50 so far. In fact I had paid $75, and was told that covers the whole thing. I did not owe any copay. FOLLOW UP VISIT: I brought my bill with me to get the payment issue sorted. The front desk called someone from the back, who then told me, "oh just don't worry about it." Now imagine if I hadn't challenged this and just paid - they would have just gotten $50 out of me for no reason. I'm very sure there are people who do that. Between my first and follow-up, I found out from a friend of mine that you can wear near-sighted contacts and also have reading glasses that you wear over the contacts as needed. That seemed like a much better option to me. I came back in and asked if I can just get near sighted lenses and wear reading glasses as needed, and was told yes. But why wasn't that option presented to me in the first place? Part of their job is patient education and choice. When I was there, they did some optic testing again, which I stated I had already had done the prior week. The staff said it was like taking blood pressure when you see a doctor, they do it every time. That doesn't match any other eye experience I have had in 35 years, but I thought, well, maybe it's a new standard, whatever. However, he also did the whole series of exams before realizing that I was wearing contacts, and had me remove them, and then did it a second time. Why wouldn't he ask if I have contacts and then tell me to remove them before taking the measurements. I ended up getting the literal same prescription I had before I came in. But I know that's not right as I can't see as well. They ordered me a sample pair but I had to come pick it up. So I came by for a THIRD visit to pick them up. When I got home I realized that one of the samples was not the correct prescription. To get it right, I would have to go there a FOURTH time. I don't have endless time to keep going on errands so I just ordered the prescription they gave me. But now I regret this as I really think I need a stronger one. But I already spent my money for the year on their shoddy exam and on the lenses that are too light for me, so I'll just be a bit blind for another 9 months. After this third visit, I got a SECOND bill asking me for $50 copay for the second visit. Nope. This is a follow-up appointment. How are they charging me for this when it was a follow-up appointment? And not a medical appointment. I don't have eye insurance. I think they are probably charging my insurance plan as a medical eye exam for each appointment - even the follow-ups, hence the "blood pressure" optic tests, which is generating a copay. But they then aren't actually asking me for the copay when I complain. I was also told "not to give up" on multi-focals. Well maybe not, but I can't come back every week while you keep running my insurance. I have a job to be at. If I hadn't complained, I would have been out $100 for no reason. If I hadn't found out about how reading glasses work with near-sighted contacts from a friend, I would have just kept trying the multi-focals without a clue that there was a simple solution that worked well for me. Also, their bathroom is dank and weird. If people need to wash their hands and change out contacts, put a little table in there. I do not recommend this business and will not be back. Very disappointing as I live so close.

the clinician was fine but the business is poorly run. Never got a call back when requested, took…read moreforever to get a follow up appointment and when after a month-long wait my appointment was cancelled an hour before I was scheduled to go, hard to get in touch with a person and going by in person x2 during supposed opening hours the place was shuttered...and last but not least their system for appointment reminders is terrible...too frequent reminders and a broken link when trying to confirm the appointment.

I strongly recommend this optical store. I went in to get a new pair of glasses as well as have all…read morethe tests done for my vision. I called last minute and asked to be seen the same day since I live very close. And from beginning to end the staff was very nice and helpful, answered all my questions in details. Not to mention the Optometrist, Dr Joel F. Sklar is spectacular. He made the whole experience very fun and entertaining. He showed me imagines that were taken after all the tests and explained everything about them, and in the end I was more than satisfied and thankful for for efforts and time. Not to mention, he is funny and made the whole experience worth it while. Overall, I choose the pair of glasses I liked and was told it should take about a week before they contact me to pick then up. Out of all the optical stores I've been thru over the years, I must say this is one of the way and I will be always call them when I need a new frame (they have a ton of beautiful selections) You will not be disappointed if you chose "Viewpoint Optical

Dr. Sklar is one of a kind great doctor and personality like no other. He takes the time to make…read moresure everything is okay with your eyes. He goes soup to nuts toensure great results. Use him and I promise you'll never use another. Frank Gaeta

Came here a few week ago looking for new eye glasses with my husband. We were looking for some…read moreplace that would take our insurance (our usual place doesn't take our new insurance) and a family business to support locally. I found them from my provider list and looked them up to see that they are a small family business. We came on a Saturday late afternoon and they were wonderful. We wanted to look at the frames first to make sure there is something for us before we agree to do the eye exam and use our insurance to process everything. The father Bill, daughter Kristen and tech Jennifer introduced themselves to us and was very helpful. We felt that the service was amazing. They were attentive and worked with us since I'm picky with frames. I even explained that in the past the Optometrist had purposely given me a higher prescription which forced me to squint for an entire year back in college which then forced my eye prescription to increase. Dr. Amir was understanding and said my prescription didn't increase much and it would be similar to it. I'm looking forward to picking them up and to see how it looks. I'm excited as this would be new glasses since 2018= new look.

The worker name Kristin was very rude and nasty. She answer questions with attitude, good luck to…read morewhomever have her for services. She lost a few customers that day. I heard about her after I left the store.

Carol was absolutely amazing and patient sitting with my daughter to do the contact training…read more Always words of encouragement and now she is putting in contacts like a pro. Thank you so much!

Staff worked tirelessly practicing wearing contacts with my ten year old so she could wear them for…read moresoccer. Success! Than you to the entire team!

The doctor here is AMAZING. He is so helpful and considerate and really takes the time to explain…read morewhat's happening with your eyes. One of the only eye doctors I've been to where you aren't rushed through the process and left confused/dizzy. Some of the staff members who work out front (one in particular) are unhelpful & even rude at times. Most of the others are nice but they're usually swamped with customers. This is not necessarily the place to go if you're going to spend hours looking for a pair of glasses or expecting a lot of individual attention while trying on different pairs. But they seem to have a pretty good selection!

While the doctor is kind and patient the staff is not. They do not answer the phone. They let it go…read moreto the fax machine. After several attempts I was able to place an order for my contacts, but never got a call back when they were ready. If you are understaffed please hire another person. I've been a patient for many years, but this is very frustrating.

I've been a longtime customer but I will never set foot in this place again after the rude and…read morenasty responses I received today when I made an inquiry about my recently purchased glasses! Bye bye...go abuse someone else!

The staff is super professional and helpful. If you value service, these are the best people to…read morecontact.