Seriously! After weeks of waiting, I have been calling for three days in a row..the service was supposed to start today, then they said Wednesday. This morning it's Thursday. They will put you on hold forever and the communication is awful already. read more

If I could give them no stars I would. They're horrible at communicating, staff is extremely rude and rush you off the phone. As if it weren't enough stress in our daily lives being parents of children with special needs. Had my address changed in September through the district and until November they were able to make a route to the new address. Called everyday and would speak to someone new every time and all were rude. read more

This company has buses that don't have working AC and drivers and students are expected to wear masks while sitting in a heated bus in 100+ degree weather for hours. Pathetic and disturbing that this company treats their employees and children this way. If the parent company cared, they would see these reviews and respond, fix the local issues, and issue an apology. Sorry, parents, we're held hostage by this company because the school district doesn't want to issue a contract to another bus company. read more

Today my co workers daughter was picked up from her home in El Sobrante at 7:30 am and was to be dropped off the Downer elementary school in Richmond, at approximately 9:20 almost 2hrs she receive at call from her daughters school that she had not been dropped off . No one contacted her from the First Student at all to let her know they were running late, Her daughter is only 4yrs old with special needs and to be on a bus for 2hrs on a min 30 min ride, is a long time.. I took us several calls before someone answered and for her to get a response where her daughter was and what was happening there excuse was it was a new driver.. This is unacceptable they did not even apologies. SHUT THEM DOWN read more

Ever since the pandemic first student has been very Unorganized, they do not have enough drivers to keep up with the demand, my son's pick up time has been changed three times in the last five months, from 8 AM to 6 AM which is ridiculous. His bus many of times have forgotten to pick him up or say they don't have enough staff to pick him up or pick him up two hours late. Also drop him off almost three hours after school is out for a whole week they were not able to provide a driver because their driver was on vacation. I believe that if they can't keep up with the demand that the school has they need to let someone else another Bus company take over that route. Not happy with this company at all. read more

Hired them to transport our staff to and from our Christmas Hornblower outing. Everyone drank on board, so itnwas nice to notnworry about the drive back home. read more

If I could exclude 3 particular drivers from this review and give them separate 5 star reviews, I would. But since I have to review the company as a whole I will just say THANK YOU to Tasha, Trevor and Ms.Vicky for being amazing drivers, being respectful to me and my daughter in multiple ways, and for possessing the ONE thing that I look for when dealing with any establishment... COMMUNICATION!!! First student has the WORST communication when it comes to these kids and them getting to school. I've had about 6 different drivers over the past year and a half and only 3 of them have made the cut. Once you think your in the clear and they've finally gotten things together, you get hit with a substitute driver who hasn't received proper communication from dispatch about your child and they are either really late which in turn makes you late for work, or don't show up at all! And don't think that you can call management to get the problem straightened out because they are RUDE as all hell and brush your problem off like it's nothing because there are no consequences for the employees with this company. First student is a government funded program, so I suppose that their behavior and attitude falls right in line with most government employees... RUDE, DISRESPECTFUL, and NONCHALANT. Not only do they have one of the biggest responsibilities of them all which is ensuring that our little ones get to school, but most of the kids have some sort of a special need which means that they need every single hour of schooling That they are permitted, but they also need consistency which is something that first student seems to be incapable of providing. Sure I could find another way for my daughter to get to school, but this is the service that was offered to me, this is the service that my tax dollars pay for. Luckily for me, I have my amazing bus driver Trevor at the moment, but please pray for me as I will be getting a new driver once my daughter starts kindergarten. I'm sure that this company doesn't have an overseer who will read this review and take heed to it, but I'm sure it will help a parent and will give them a heads up on what to expect. read more

My daughter is picked up and dropped off by First Student, a service arranged by her school. I was contacted over the summer to confirm our address and phone number for the upcoming school year, and come the first day of school it was a disaster. They had the wrong address (which is the address of a car wash, so the driver should have questioned that) and they had my phone number listed incorrectly. Needless to say she was never picked up the first day of school. Fast forward a month into the school year and she's been picked up and dropped off by three different drivers. She's never picked up or dropped off at the same time and there is never an explanation why. Good luck calling dispatch to locate her driver, because they either are already on the phone and the line is busy or they put you on hold the second they pick up. Not to mention they are extremely rude as if I don't have the right to be concerned about where my child is! read more

If I could I would give this place a zero drivers are always late when they want to be on and on time when they want dispatchers are rude when you call and ask for an ETA driver is not here it's 8:08 called they said they had a sub driver and she's 10 mins away which will make my child late to school I asked if that was her excuse she said yes she's a sub I don't care if she is a sub they still need to be on time read more

I wish I could give zero stars! I called on a friday at 3pm (they close at 4pm) to set up transportation for my eldest daughter. Her school is about 5mins driving distance and I've been taking her to school and having to rush back to take my younger daughter to her school. I have twins that go to a special program and they have different needs hence different schools and different times. So when I called the operator was sooooo rude. I had questions, as a mother dealing with schools and buses for the first time would. She kept cutting me off and told me to ask the bus driver that would be assigned to my daughter. I could tell she was annoyed, maybe it was because she only had an hour left of work and she had to, you know do her job. RUDE. Thankfully it didn't work out and I don't have to deal with her in the near future. read more

These buses are filthy dirty, the drivers are constantly on their phones, they have no wheel chair lift covers on their lifts which is the law. They have no California mandated child car carriers for kids under 70 lbs. I would rather drive my kids than put them at risk. read more