Great taxi service. I called and they sent me a cab out which arrived in approximately 15 minutes…read more I thought that was excellent. Nice people too.

They are no competition for Lyft and or Uber... I cant stand it when Im in a bad position and must…read moreorder a cab. It never fails 10 mins til pick up is never 10mins. Its always longer and when you call to check back its alwats 10 mins more. Calling these people would be my absolute last resort. In addition the pick up is slow and then he drove like a totalbat outta hell... Slaming on breaks multiple times and had the nerves to expect a tip.... Last last last resort...

If I could rate this place zero star I would! And whoever rated this place 5 stars must be the…read moreowner of this place! My bf and I needed a taxi on a Friday morning to el cerrito Bart station to get to a flight in SFO to Vegas. I called Thursday afternoon to set up a pick up time for Friday morning at 7:30am. The guy on the phone had a horrible heavy accent and when I told him what day and time I needed service , he said that they don't drive at that time. Then I'm thinking are you shitting me? Cabs should always be available! So I said what? And he paused and he said ok and I said ok? You will be here on Friday at 7:30am? He said yes I will call you Friday morning at 7:25am. After that was said and done the next morning, it was 7:25am and I got no call from the stupid cab driver. We went down by our car and still no cab. I called and nobody answered, I called again and I said I called about a cab yesterday and there is nobody here, I have to catch a flight in SFO! The guy never showed up!!!! HORRIBLE HORRIBLE HORRIBLE HORRIBLE Avoid this place at all costs - on second thought , avoid cabs at all costs! Get a ride from someone you can trust will be there!

The taxi was on time, clean, good driver who was friendly...all in all a good late-night…read moreairport-to-home (SFO to Berkeley hills) experience. Thank you.

The driver arrived one block from my house. He did not speak English. He entered my destination in…read morethe GPS twice and still was lost. He asked me for directions, which I thought was his job. He got very lost and took over 3 times the normal time to arrive. Even though I left very early, I barely got to my appointment on time. My destination was less than a mile from their office, so he should have known something of the area. It took 30 minutes to go less than 3 miles. $15.00

This taxi company is a joke and a F*{€|£ rip off. The driver didnt even have the meter running and…read morei only went 1 mile and he tried to charge me $10. I told him im a commercial driver like him and he kept trying to haggle with me. This is ridiculous that they are doing this. I feel sorry for the elderly because they could easily manipulate them.

It's so hard to get a taxi in the Bay Area - and it's so incredibly expensive! I have to say that…read moreI was perfectly delighted to have a taxi show up from this group after calling about 5 places on Yelp that went straight to voicemail. Fatwan had a taxi that said "Diamond" taxi on the outside - but he was fast and courteous, conversational and funny. I'll definitely give these guys a call next time I need a taxi - now that I know there are REAL people answering the phone there!

I've lived in the Bay Area for many decades, so was aware that our French-speaking driver chose a…read morelonger route than necessary rather than quickly getting us on the bridge at Bryant Street. I pointed this out to him and he angrily denied it. He seemed very impatient, driving jerkily and erratically, nearly colliding with a car pulling a trailer and angrily blaming it on the other driver while I held on with white knuckles. It took a long time for him to get us on the bridge using his bizarre, round-about route. In the end, we paid forty dollars more than we had the week before for the very same ride. Never again.

Don't trust any good reviews for this place as they are probably the people that own the place or…read morework at the place. I called this place as a back up and said they would be at my place in 10 minutes. Nobody showed up so I drove myself to where I needed to go. Some where along my driving I got a call - assuming it was them - I didn't answer as I was already pissed and didn't feel like cursing someone out. I don't get why cabs are not dependable (at least in the Bay Area) these people live off of driving cabs and making fares and apparently these people don't care for money to give people who will pay them to take them somewhere!

Only one positive review and I decided to take my chances with them.... but it was not a good idea…read more I called them 2 days in advance to requests a service; a trip to a Bart station within the Richmond area. The person on the phone,"Sam", took my information and told me that I will be picked up at the agreed time. When the day and time came up and after 10 minutes waiting outside, I called them asking for an update on my ride and the excuse I got was that "Sam" was out and another taxi was on it's way but "it will be 20 minutes", he said. After half an hour waiting I called another company. Unreliable company but if you want to worry about being picked up or not and have some extra time to wait for a taxi this is the company to go.

Called last minute on a Friday evening. They said they'd be there in 15 and they were. Quick and…read moresmooth ride, friendly driver and reasonable prices. Will definitely keep their info around for future cab rides.

Called A1 early for a ride to the airport. We sat out on our porch in the freezing cold with all…read moreour luggage--no cab. Called back 20 minutes later. The driver was looking for the wrong street. I told him the correct location. Long story short, 45 minutes later we jumped in our car in a panic and parked in short-term parking for a 10-day trip. Nail-biter. Very nearly missed our flight. Will absolutely never use them again.

They always, always show up on time, even a bit early most of the time. It makes early morning…read moretrips to the airport way less stressful. Much more reliable than a scheduled Lyft or Uber, which cancel last minute half the time. Also the proprietor is friendly & they have car seats for those who travel with small kids. I've been using them for a dozen years and strongly recommend them.

Amazing they were there on time Great service very helpful…read moreI'm disabled. Very nice awesome job

Very happy with this cab company. Today was my second time using them for travel to and from…read moremedical procedures for my spouse. I do not drive so they help me be the designated "driver" for his surgery visit. The ride was booked the day before and we slept well knowing we would have good taxi experiences like last time and we did. All the drivers have been prompt, friendly people and their cars have been comfortable with soft seats and very clean. They use FasTrak transponders to go in the paid lane which got us to the destination quickly this morning and made the ride cost less due to the time saved. What really prompted to write my review though is the willingness of Alliance Cab to make the trek from Walnut Creek to Castro Valley for our trips to Walnut Creek and Martinez. I am extremely grateful their reliable transportation makes stressful surgery days a little less anxious.

9 Jan26. . This review pertains to a particular driver(Brad ?) and Not the…read morecompany itself .although the drivers are the 'face' of the company. Called ahead several hours for a pickup, specified time and place, driver (Brad?) confirmed. However when I phoned him at 10 mins overdue, he said he was busy with an out of town call and not available for a few hours. The guy just blew me off without a word, did Not call me, leaving me waiting for a cab that was not coming ! Totally unprofessional, and unforgivable. ==since writing this I noticed that he sent me a text, not seen at the time, that said sorry already booked....yet I spoke with him =after that = and he never said he'd texted me, and in fact reconfirmed our appointment ! so wtf. . .Bad experience all around. ==But credit where due - the driver referred me to a driver of another company, who in fact did respond on short notice with good service.