Amazing they were there on time Great service very helpful…read moreI'm disabled. Very nice awesome job

Awesome ride. He arrived early and was waiting outside when I opened the door. Friendly and super…read moreknowledgeable. Gave him an address and he knew where to go, didn't have to rely on Waze. Highly recommended!

Sooo patient! I had misplaced my phone and he kept calling and calling me until I found it. Never…read morerushed me at all though he knew I did not have lots of time to catch a plane. Kept me calm and we arrived in time!

Great service, on time for my 4am pickup. Bob was fun to talk to, very serious about his work.read more

This cab company has 3 different phone numbers and they don't realize it. I was looking for a…read morewheelchair accessible cab so I called what I thought was three different companies which turn out to be the same company. When I called the third number, the gentleman who answered the phone yelled at me and said how many times are you gonna call me and then hung up on me. How rude and disrespectful and unprofessional.

I honestly wish I could give "0" stars. I attempted to order a cab for a distressed customer that…read morecame into my establishment. She was having no luck finding anyone who would pick her up, so I searched for cabs nearby. They instantly answered and offered to provide service, which was greatly appreciated unfortunately, the lady I ordered the cab for got up and ran out of my store with no explanation. I went ahead and did the due diligence to contact "Bob" letting him know of what happened. He decided to call me at my phone number and proceed to say "Are you dumb? Gas is expensive" to which I tried to explain to him the situation, but he hung up on me. I called back to talk to a manager, and he said he was the manager and continued to be disrespectful. I do not recommend anyone use this service. They are extremely disrespectful and do not know how to conduct business.

Clean taxis and prompt service. Try these guys out. They wont disappoint. Thanks again Yellow…read moreand Black Cab!

Provided great, friendly service. Clean taxi. Convenient and reliable!read more

I am a long time customer of the Berkeley Yellow Cab for over 30+ years…read more They have always provided prompt and satisfactory services consistently over the years. I find them to always be reliable, responsive and courteous. When I made a reservation, they always show up at the designated time without fail. That is so important especially when you have to catch a plane or to have surgery and to see a doctor, etc. I also find them the drivers I encountered not to have bad habits or use bad languages. My understand of the owner is like you and me, he has a large, close knit family. Like his brothers who were all decent, good people. I think you can trust the service and sincerity of the Berkeley Yellow Cab. Next time you need a ride, give them a try. You will not be disappointed. 510-528-9999. from Carol of Berkeley

I called to schedule a pick up, I mentioned, I am bringing my therapy assistant dog. The person who…read moreanswered hardly spoke English but refused service, and was rude and obnoxious. After I hung up, he called back from a different number, and cussed. Beware, this is unsafe, aggressive and shady driver, do not get into a car with him!

Would not take us to BART. Only to airport. Have to find cab at ElCerrito Del Norte now.read more

They didn't show up at the reserved time, and I had to scramble to get a cab, and almost missed my…read moreflight! I decided to use this service because of the positive reviews on Yelp. I called five days prior to my early-morning flight. I got a voice mail and left a message, and within moments I got a call back from a very polite and professional man. So far so good. I gave him my flight information, and initially he said, "Call to reserve the day before the flight." There was a pause as I began to formulate the words to say, um, no, sorry I want a service which will take a reservation now. I knew the day before my flight was going to be crazy busy, and I needed to take finding a limo off my plate in advance. He seemed to read my mind and jumped into the pause and said don't worry, you can reserve now. He took my flight info, my address, and my phone number. I should have realized it was a red flag that he didn't take my cc#. Well, my flight day rolled around and it was 7:45 a.m. and no limo had arrived at my address I called his phone number and kept getting voice mail. After a few tries, I left a message, and got no return phone call back within a half hour. It was now a serious emergency, and I had to call a cab company and beg for someone to come ASAP. I ended up giving a $20 tip to the guy who saved me. It's possible this service is fine if you operate as he prefers, by calling the day before. However, I would highly recommend anyone who wants a reservation in advance go to another service. The reason for the one-star rating is that he wasn't honest with me. If he's not able to take reservations in advance by more than a day, he should hold firm to that rather than promising something he can't deliver.

Seems to be out of business. Did not answer my call. I need information regarding my travel to…read moreOakland CA.

I've used these guys twice for early morning rides to the Oakland airport. They a little more…read moreexpensive that a Lyft/Uber, but they are always on time and will help you with your luggage, whereas that's not always the case with the apps. I would definitely recommend them.

It's so hard to get a taxi in the Bay Area - and it's so incredibly expensive! I have to say that…read moreI was perfectly delighted to have a taxi show up from this group after calling about 5 places on Yelp that went straight to voicemail. Fatwan had a taxi that said "Diamond" taxi on the outside - but he was fast and courteous, conversational and funny. I'll definitely give these guys a call next time I need a taxi - now that I know there are REAL people answering the phone there!

I've lived in the Bay Area for many decades, so was aware that our French-speaking driver chose a…read morelonger route than necessary rather than quickly getting us on the bridge at Bryant Street. I pointed this out to him and he angrily denied it. He seemed very impatient, driving jerkily and erratically, nearly colliding with a car pulling a trailer and angrily blaming it on the other driver while I held on with white knuckles. It took a long time for him to get us on the bridge using his bizarre, round-about route. In the end, we paid forty dollars more than we had the week before for the very same ride. Never again.

A stress-free pickup, on time, clean SUV, painless billing. No friction at all…read more Used OnTime Transportation for a 2025 airport run and would book them again without thinking twice. Called ahead to set everything up, gave them my pickup time, and when I checked in a few days before the trip out of pure travel anxiety, they had me down for the exact time I'd given them. Driver showed up right on the dot. The vehicle was a big clean SUV, plenty of room for luggage, and the ride to the airport was smooth and safe the whole way. Got dropped off right at the door we needed, which matters when you're pulling bags out at a busy terminal. The part I appreciated most was the billing. They invoiced me after the trip, so there was no scrambling for a card or working out a tip with the driver in the moment. Zero hassle on departure day, which was the whole point. If you want a calm start to a trip and not a coin flip on whether your ride shows up, book these guys. Worth it.

I have been using this company for years now. On our last trip we were delayed 2 hours, yet our…read moredriver was there to pick us up! Vehicles are always very clean and elegant. Drivers are always very nice and friendly. Extremely dependable. I won't use any other service.

Same experience as other Yelpers. UNRELIABLE. I contacted them via their website 4 days before I…read moreneeded them to see if I could schedule a pick up for today at 6 am. I never got a response and I should have taken that as a clue. I called them last night and booked the 6 a.m. pick up that way. I was directed to send my address via text, which I did, and I got a text back confirming the pick up. So then I purchased the Yelp deal online for the $75 airport ride for $67, And then 6 a.m. this morning, I'm sitting by the window, with my suitcase next to me, waiting, watching. Nothing. 6:05. Nothing. 6:10. Nothing. I call the number. No one picks up. I send a text message and I get back the response "Sending a car now." Then I get a phone call from some other guy saying that he's driving from Berkeley and will pick me up in 10 minutes. 6:30 am a car finally shows up. This is an entirely different guy (who actually frightened me a couple of times during the ride with his reckless driving). I made my flight but probably wouldn't have if I had to check in bags. And guess what? I find out only when I get to the airport that 510 Airport Taxi had called ANOTHER taxi service to pick me up. So when I go to pay with the Yelp voucher, the driver refuses to take it because he's not with 510 Airport Taxi. Now I'm just trying to get my Yelp voucher refunded. I had to pay that guy, essentially paying for this awful taxi ride twice and now I'm getting texts from 510 Airport Taxi asking if I want to use the voucher for a ride from airport on my return trip (NO!) and that I have to contact Yelp for the refund. This is not a taxi service with a dispatcher. This is a guy who owns a car and a cell phone. BAD NEWS all around!

These guys stood me up after agreeing to pick me up at 4:45am for the airport. I stood outside…read morewaiting and calling. They did not show up, they did not answer their phone, they did not respond to my text. UNRELIABLE. Luckily, I was able to get another cab service to dispatch within 5 minutes so I was able to make it to my flight on time.