After taking a once-in-a-lifetime trip to Africa we were thrilled with our purchase of an…read moreincredibly beautiful (and very heavy) Shona stone sculpture of an elephant with her calf. Unfortunately, upon returning to the US we opened our find to discover it had been broken in many places; two legs broken off, an ear snapped off, much of the stone had crumbled, etc, etc, and we thought it was ruined. This was despite careful wrapping and packing by us but, undoubtedly, careless treatment by the airlines.
After several Google searches we kept coming back to Lakeside Pottery, not only because they were the most responsive but because they seemed lovely people, totally genuine, and enthusiastic and caring of our 'predicament', attributes sorely lacking from every NYC studio who were often abrasive, and didn't seem interested. I took us a few months to get our ducks in a row but we eventually snapped pics of our statue, it was given an estimate for repair and a timetable of the repair schedule. We shipped off our beloved statue in a double box, pampered though it were priceless. We opted for the total restoration, since it really wasn't much more than the next level down.
Mort asked us several times why we would consider spending several times its initial cost to repair the piece, so we knew he genuinely cared and wasn't in this for the money. It was our love for the piece that convinced him we were serious about our desire to have it restored as fully as possible.
Long story short, when the elephant statue was finished (way ahead of schedule) we were sent photos of its repair and we couldn't believe what we were seeing. The, when we received the statue in the 'mail', my wife literally cried tears of happiness when she saw the statue, which was repaired so perfectly, so flawlessly, and obviously with such love and care, we still to this day look upon the statue and are baffled by how they did it.
My advice: these guys are geniuses at what they do. Masters of their craft, totally unsurpassed in their field, I imagine. I could not recommend them highly enough. They made us so happy, and one day we hope to drive to their studio to thank them in person. Thank you a million times for restoring our statue and giving it a whole new life!