I need to report an incident of an employee Neisha Shaw at Home Goods, location 34170 Citizens Drive, Lewes, DE 19958. Home Goods at this location used to be my favorite store until today. The cashier Neisha Shaw made sure that I had the most HORRIBLE and RACIST experience ever in my life. She is the most racist, rude, and unprofessional person I have ever met. As an immigrant in the US for many years, I have friends across cultures and races - I love this country's diversity and inclusiveness, but this person is on the opposite side of all of these.
It all started as we visited the store on to return one product and shop a few more others. First, she didn't greet us at all when we said "how are you". But I thought that's okay, maybe she just had a busy day. Second, when she started processing the return, I told her that it didn't come with a price tag when we bought it. She pretended that she didn't understand my English, turned to my boyfriend and asked "What did she say?" So my boyfriend repeated my words. She rolled her eyes, shrug her shoulder, stepped away and said "That's not possible!" I felt very weird at the moment. But again I made excuse for her that she might have a rough day. But seriously? She just treated me like trash and was so rude. She was basically indicating "You are lying." When we checked out the product there was indeed no tag attached, so one cashier ran back to the shelve and found a similar product to price. Her third attack happened when she stepped back and told us that the refund is at half of the price we paid because now the product is on sale. I asked why wouldn't we get the full refund since we bought it at its full price. She ignored me the second time and told my boyfriend "She can only get 50% refund back." Until this moment, I am certain that not only she is rude, she is also very racist. So I told her that I am standing right here, and I speak English. She immediately yelled "No one talks to me like that! I don't want to deal with you!" This was her third attack. I asked her what part of my English that she didn't understand or if she didn't want to talk to me because I am Asian, not American. She fired back talking to another cashier and said out loud that "I can't deal with her. She is driving me crazy." This is was her fourth attack. She still insisted that she was correct and I was wrong at the refund price. I showed her the receipt again. She ignored me the fourth time. She asked for help to another cashier as she was incompetent to process the refund. Another employee solved out the full refund and apologized to me for the inconvenience. I think that perfectly proved that my English is understandable to a cashier at the store. I felt extremely humiliated and discriminated in the busy store in front of a long line of other customers. I left the store and cried out immediately. Because of this traumatic experience, I will not ever return to the Lewes Home Goods. Neither my family, friends, or I will be returning.
I have always believed and acknowledged that people are different and people who work at store fronts probably have even more challenges and difficulties dealing with various customers everyday. So I always try to be kind and appreciate service workers. But this time, it's the employee from TJX who really hurts their customer. I was treated rudely, trashy and discriminately. I know TJX stands with diversity and inclusiveness, and promotes this on their website and socials. This person Neisha Shaw is against all the values in which TJX promotes. read more