There should be an option for NEGATIVE numbers because that's the service you will get from…read moreWoody's. The service department will nickel and dime you to death and for no reason. After your first visit you realize you cannot trust their claim of what has been done to what actually has been done. It really starts from the Service Manager and then ripples down the line. He is not of "service" and neither is his staff. Sadly, you can only purchase GD from Woody's and then you are stuck with the service department. The receptionist has answers for nothing, you can ask her anything and her response is ‍ Had I known what I was walking into as far as the service department is concerned, I may have considered a different brand. I sure hope GD gets enough complaints about Woody's service department that they decide to no longer associate with them. My only recommendation to you if you are reading this comment and you are looking at a Grand Design RV, don't do it until you have found a service department that is willing to service your RV because they only thing Woody's Service Department is willing to do is charge you for work that you will never actually know for sure, has actually been done.

Charged $350 and did literally nothing. Just provided a report of what they couldn't and wouldn't…read moredo.

Edmonton West Location:…read more At first when I got to ArrKann, I was impressed. But over the last 3 weeks, the customer service has been a complete hassle! The Sales team; Cassandra & Ryan were both amazing, friendly and they really took our dreams into a reality! (Them two honestly need a freaking raise!) The day of pick up, we drove the trailer to the plot of land of which it would be staying and being a first time buyer we were extremely cautious bringing it home. Upon getting it home, we had noticed the furnace vent door had not been closed completely by their service department; and it had in fact broke in half from the wind all within 30 mins of owning it. We went straight back to Arrkann right away to order the furnace cover. The service manager Christine had ensured that she would order us a new cover and that she would call us... multiple days later still no phone calls. We used the trailer for one night. After pulling out our couches and chairs, there was mouse poop and chewed up pieces of foam scattered under the furniture and in the floor vents. Not cleaned and burnt out light bulb's, but we thought "what ever it's an easy fix" Then the rain came the next day... Buying a 2015, we were aware that it wasn't brand new; however that is why we chose a 30k trailer over a kijiji special. The seal around our slide out was in fact leaking and pouring in water over our dinette, the slide out wall and about 20" of our carpet. We IMMEDIATELY returned it back to ArrKann. That evening we dropped off; we were so close to closing time that we had to call them to say we were on our way and would be there right at closing time. Their staff stayed until we pulled up, and to be told by another service member "that furnace cover is here and in stock"... I was furious, the fact that nobody in the service department even called to tell us they had the part and there was no calls ever made from Christine. We had called her a total of 9 times in a week; leaving multiple voicemails for an update, and never once did she bother to call us. It came to a point where my father had to step in and call Christine to hear of any update on our trailer; she which then put the phone down on my father! (He is a service manager for over the last 16+ years, and never once has he ever treated a customer the way that Christine had). From this point on, our only point of contact is the Manager Cliff. G. For all of our updates, we have called him directly for all of our questions, and estimate time to pick up our trailer. What we thought would be quick, easy and great service; me & Daniel are very disappointed in the ArrKann service department. Sales team is great, and they worked their magic (Amanda was great at getting the interest rate that we were hoping for!). But once you buy, you're on your own. "We've water tested your trailer with a sprinkler, and we can't find any leak, you can come pick up your trailer when you're ready"....they didn't want to reseal our slide out because they couldn't find the problem. However we had video proof of the leak, and the force of wind and amount of water in that rain storm was much greater than what a 'sprinkler' could do. Save your pennies and buy PRIVATELY! 2 Stars, one for Cassandra & one for Ryan doing an amazing job and finding us our dream trailer within our budget. Thank you so much, to the BOTH of you.

We bought our brand new Fifth wheel in red deer last year. it is a superb unit. There were small…read morethings that needed to be done to the unit but they were identified and we arranged to drop the unit off to the Acheson center in October. We had an issue with our slide toppers allowing water into the coach. We had to chase after them to get the repairs done because no one wanted to listen. we had video evidence of the issue. It was found a major repair was required on the main living room slide. completed. All the small things were verified and fixed We went in to pick the unit up in April the front driver portion of the camper dome had been contacted damaging the gel coat. We did a walk around and found the damage. No one had verified the camper was in good repairs. when we mentioned this they said they would make repairs. it was going to take 3 weeks. W live 4 hours from the repair center. They said we could take the unit and arrange a different time for the repairs to be completed. We brought it back in on July 2nd 2025 for the 3 week repair. They also had replaced the front LED lights but when we got the unit home we found the lights had not been hooked up to the battery because of this a number of the plug ins didn't work. We problem solved this issue and fixed it. When we arrived back to pick up the unit we attempted to hook up the unit and found someone on the team had removed the hitching mechanism from the hitch and had installed it correctly. When questioned we were given a bunch of empty noise about disciplining some junior tech or other. How about you all put a QC process in place to prevent customers from experiencing damage to equipment extra cost and time wasting from a group that is supposed to be professional. Any warranty work I require going forward will be done at a different repair center. Empty words like I understand your frustration and you deserve to express yourself is pointless to me do the work and do it right. Positive Jamie D was always there for support. Francis O 'Shaughnessy

What a breath of fresh air Integrity RV dealership is! I will only be using Integrity RV from now…read moreon for my service. I had a problem with my monitor panel and radio since I hooked up my batteries wrong and blew some fuses. Jason the service manager goes in and fixes the problems in 10 minutes hooks my batteries up correctly and says No Charge. I'm so glad I met Jason and Integrity RV. Integrity RV really works hard to please and get your business To show the contrast to another RV dealership who I had used in the area for many years unfortunately changed hands last year under new ownership. After being told it would cost me next to nothing to lubricate my slide out they charged me $100. extra over and above the other work I was having done. I totally felt ripped off and that's why I decided to go to Integrity RV. for all my RV service and needs.

This is the second rv purchase our family has made. The sale of this last trailer purchased at Olds…read moreRV was simply painless. No sale pressure, upselling, Cliff our sales guy was exceptional. Great guidance into finding the perfect trailer for us. We have also recently had it serviced. We were able to get in right away, and were very happy with the overall service department. This place is worth the drive out to Olds. Highly recommended

What a breath of fresh air! We had such an amazing experience at Trail Blazer! Paul, our sales…read moreconsultant was so great! He made sure to show us different options for what we were looking for. At first I wasn't sold as I had my mind made up on another layout and with another dealer. When we were ready to buy, that other dealer dealer didn't even get back to us. We reached out to Paul and came we in to see what other options were available. Paul was so observant with what we were looking for and showed us units that fits our criteria! When we found our new trailer I fell in love with it (I was very skeptical at first) Paul and his team made the whole process very easy. I love how it's family owned and you can tell that they actually care about their customers! If you're looking for amazing quality product, with a great customer experience experience, I highly recommend Trail Blazer and Paul! this is the place to go!

STOP!!!!! BUYER BEWARE!!!…read more TrailBlazer RV will knowingly sell you DAMAGED GOODS, We bought a 2009 RV from Trailblazer, we asked Mike the sales guy all the right questions and were repeatedly lied to. Brought the RV back for LEAKS more than once and MARK in Service DID NOTHING TO FIX IT!!! SAYING THEY COULD NOT FIND LEAK. ONLY two short yrs later RV was sold for scraps after floor and walls were soaked and moldy. iT BECAME SO WET THAT EVEN OLD PATCHES REOPENED ( We patched where we could but couldnt stay ahead of it, Inspector said the leak was there for more than two years.) TrailBlazer's Manager CHRIS did nothing to compensate us in anyway. Even with these Leaks being previously recorded on TrailBlazers records they said they could do nothing for us. THEY ARE ALL ABOUT JUST GETTING YOUR MONEY, THEN YOU THE CUSTOMER ARE ON YOUR OWN... WE WILL NEVER BUY FROM THIS DEALER AGAIN OR RECOMMEND THEM TO ANYONE IN THE FUTURE BUYER BEWARE!!!! VERY DISAPPOINTED After only two years we still have a loan to pay for and NO RV :( R&C

Update with photo"s Misrepresentation, Hidden Damage, and a…read more$30,000 Loss Our experience with ArrKann Trailer & RV Center Rocky View has been nothing short of disastrous. We purchased a CanaDream Inc used motorhome from Eva Moser (Internet Sales Manager) and Brock Simmons (General Sales Manager) in May 2024 after being assured it was "like brand new," fully inspected, and in excellent condition. These statements were blatantly untrue. Brock even refused to supply items promised at the time of sale until we escalated the issue to head office. After driving 800 km to pick up the unit, we immediately discovered multiple issues--followed by more within 24 hours: a torn mattress, missing parts, cracked tires, electrical failures, a leaking hot water tank, and a large stain above the driver's seat that staff dismissed as "soap residue." This stain was later proven to be long-term, undisclosed water damage that ArrKann RV should have known about and that CanaDream Inc., the real owner at the time, had previously documented. None of this was disclosed by ArrKann RV during the sale. We then spent months caught between ArrKann Trailer & Sport Center in Edmonton and CanaDream inc in Delta, BC. We were forced to make 860 km trips for each repair at our own expense, only to face delays, poor workmanship, and incomplete repairs. While the motorhome sat unusable, water began leaking into the front cab--the exact area we questioned on pickup and were told it was soap residue from the detailing guys and that it had "no leaks or previous damage" stated by Eva Moser and Riley, the technician. Later records confirmed prior roof work in all the same locations. ICBC then informed us the motorhome could not be registered because it was still legally registered to CanaDream Inc. ArrKann RV sold us a vehicle they hadn't properly transferred. Repairs done by CanaDream Inc were not industry standard, and we were denied any documentation of the repairs performed. We were told everything was between Jason Granger (CanaDreamn Inc Sales Manager) and Chris Caldwell (VP Customer Experience & Marketing, ArrKann RV). We received no receipts, no repair details, and no transparency. ArrKann RV then Chris Caldwell asked us to sign a release waiving all future claims. We refused. Their urgency to obtain our signature was as telling as alarming. In early 2025, when attempting to trade the motorhome in, the receiving dealer uncovered major structural roof damage, hidden repair work, and long-term water intrusion that both ArrKann RV and CanaDream Inc failed to disclose, even though they were in possession of inspection reports that stated otherwise. This resulted in losses exceeding $30,000 to us personally. When we approached Chris Caldwell to discuss compensation or talk accountability, we were denied. We were told the unit was used and had "no warranty," despite months of misrepresentation, false assurances, and repeated promises that the situation would be made right. If you are considering buying from ArrKann Trailer & Sport Center or CanaDream Inc, proceed with extreme caution. Our experience has been financially devastating, stressful, and deeply disappointing. It appears that used RVs sourced from CanaDream Inc are being flipped quickly with minimal inspection and no transparency. Many promises--no follow-through. We trusted the "family-owned, award-winning" image they promote. Unfortunately, our experience suggests otherwise. Their heavy advertising on repairs and winterizing now feels like the old tale of a fox guarding the henhouse.

Misrepresentation, Hidden Damage, and we are out $30,000…read more Our experience with ArrKann Trailer & RV Center Rocky View has been nothing short of disastrous. We purchased a used motorhome from Eva Moser (Internet Sales Manager) and Brock Simmons (General Sales Manager) in May 2024 after being assured it was "like brand new," fully inspected, and in excellent condition.Those statements were blatantly untrue. In fact, Brock Simmons refused to provide items promised at the time of sale until we escalated the issue to their head office. After driving 800 km to pick up the unit, we immediately found multiple problems -- and even more surfaced within the first 24 hours of taking possession. These included a torn mattress, missing parts, cracked tires, electrical failures, a leaking hot water tank, Tv that did not work, backup camera that would come on and off even though there was no key in vehicle and a large stain above the driver's seat that staff dismissed as "soap residue." This stain was later proven to be long-term, undisclosed water damage -- damage that ArrKann Trailer & RV Center Rocky View should have known about, and that CanaDream Inc., the actual owner at the time, had already documented. None of this was disclosed during the sale. While we were filling the water tank prior to leaving the lot, when we saw the rear tires in the light of day. They were cracked all around the tire side walls and deep into the tread of the tires, initial response was how did those get missed by our inspection and also by CanaDream Inc. as they are an Alberta licensed Government inspection facilities. We have the records of that inspection with the inspectors name and license number. showing all the tires were good? So either the licensed facility is lying on inspections or someone changed out good tires for bad ones between CanaDream Inc and ArrKAnn Rv in Calgary? We were never given an answer just a story and reluctance to replace them! What followed was months of runaround between ArrKann Trailer & Sport Center in Edmonton and CanaDream Inc. in Delta, BC. We were forced to make repeated 860 km trips for repairs at our own expense, only to have those repairs delayed, mishandled, or ignored. While the motorhome sat unusable for months, water began leaking into the front cab -- the exact area we flagged on day one and were falsely told by Eva Moser and Riley, the technician who handled our walkthrough, that the unit had "no leaks or previous damage." Later documentation provided by Chris Caldwell of ArrKann RV, confirmed prior roof problems and roof work in all the same locations where the damage appeared. To make things worse, ICBC couldn't even transfer the registration because the motorhome was still registered to CanaDream Inc., not ArrKann. They sold us a vehicle they had not properly transferred or legally registered. The repairs eventually completed by CanaDream were not up to industry standard, and none were documented. We were denied any copies of repair records, as CanaDream and ArrKann claimed everything was an internal agreement between Jason Granger (Sales Manager, CanaDream Inc.) and Chris Caldwell (VP Customer Experience & Marketing, ArrKann Trailer & Sport Center). We were then asked to sign a release waiving any future claims on the unit. We refused -- their urgency to secure our signature said everything. In early 2025, when we attempted to trade the motorhome in, the receiving dealer uncovered major structural roof damage, hidden repairs, and long-term water intrusion that both ArrKann and CanaDream failed to disclose.As a direct result, we suffered losses exceeding $30,000. When we approached Chris Caldwell for compensation or accountability, we were refused. We were told the RV was used and had "no warranty," despite months of false assurances, misrepresentation, and repeated promises that ArrKann would "make it right." If you are considering buying from ArrKann Trailer & Sport Center, proceed with extreme caution. Our experience has been financially devastating, stressful, and deeply disappointing. It appears that used RVs sourced from CanaDream are being flipped quickly with minimal inspection, poor transparency, and broken promises. We trusted their claim of being a "family-owned, award-winning RV dealership." Unfortunately, our experience suggests otherwise. Their advertising around repairs and winterizing now feels like the old story of a fox guarding the henhouse. We are now pursuing legal options to recover some of our losses.

Hi there, my name is Pam. I would just like everyone to know that I had the most wonderful…read moreexperience Fraser Rv in Leduc Dan Mcphee was the most help. He found us a wonderful RV. He was most helpful and understanding and listen to what we were looking for. Thank you Dan for the great jobs. Five stars for you buddy.

Bough a 22rbwe last year service was very good Repairs were…read moreto my satisfaction Repairs were done in good time Service deptmertment very good

Had a verbal agreement to purchase a Motor Home which they were going to email me the paperwork for…read moreAs I was going out of town. Received but could not sign online. Couldn't get printed for 2 days and return. They sold the motor home from under me. Wouldn't trust them again.

We have had a great experience with Tania Mauro as our experienced sales person at Carefree RV…read more Lots of great info as we weren't sure of which type of RV we were wanting. She was very patient and no pressure sales at all. Did lots of research and looking around after deciding to go back to Carefree and check out the trailer that suited us. Tania met us out at the Leduc lot on her day off to show us a trailer and we decided on our purchase. Picked up our new trailer yesterday and very excited about going on our first adventure. Also, June a wonderful woman did our walk through and showed us all the details of operation and features along with some great advice! This is our first trailer so it was so it was important to be given lots of information through someone who has had much experience! Thank you to the team at Carefree. We would highly recommend them! Jan and Ken S.

Don't get SCAMMED in to buying an rv at this dealership. I bought an rv from here and it's taken…read morethem 4 months to get it ready. I've had to waste money on cabs going back an forth because they couldn't uphold the conditions of the bill of sale. I received the rv in a dirty condition. (No attempt at detailing) I'd like to say thanks to Anita since she was the only person with any knowledge at this dealership otherwise I'd like to give negative stars. I would never recommend this dealership to anyone. Stay away if you don't want a headache. Picture clearly shows how bad I received it. I spent 5 minutes with some basic cleaner and a brush after it rained to get it to this. Complaints have with been filled with amvic and bbb.

I took our unit in for repair, I was to be told that service would take 5 to 7 days and wasn't very…read morepoor service and very unprofessional communications from service manager. if you buy a unit from Western RV in Leduc take it to Leduc for service.

Logan at the Stony Plain Road Cash Canada provided outstanding service today. He was friendly,…read moreknowledgeable, and genuinely helpful. I felt supported and well taken care of throughout the entire process. Highly recommend asking for Logan!

very bad service and attitude from the person attending my transaction. 2 times I've been there and…read moreboth were very bad experiences. I provided 2 pieces of ID as he requested and unfortunately he said it wasn't acceptable just because a part of my drivers license was torn. All relevant details etc.. were still legible to read and I explained that I didn't get a new drivers license card because my birthday was coming soon and would be a waste of money just to have a new one just to renew it a couple of months later. plus I have an active account with them but from a different branch!!!