Not courteous / not clean looking employees/ always get answering service / finally got thru to a…read morerude sounding employee who didnt even say hello just said name of company / i would use for a blind man

Update: the maids have responded to my concerns and have resolved the issues in a timely manner. I…read moreappreciate them reaching out and making it right. Save your money... We were really excited to use the maids for a deep cleaning as we are expecting a baby soon and wanted to ensure our place looked clean and fresh. When booking with the maids I mentioned the bathrooms and ovens are focus points, and I reiterated that on the day the maids arrived. In my initial phone call, I was told they would do a walkthrough at the end to ensure everything looked good. They did not do that - they left very abruptly which was odd. Upon inspection after they left, I discovered they didn't even touch the grout in the main shower (I briefly took a Magic Eraser to it and the orange stain came off - note: I didn't go over all the grout, I just quickly wiped it to make sure it can actually come off). The tiles on the floor are also still stained. The cleaning supplies they brought for the oven wasn't working and I had to give them my cleaning supplies that I had recently purchased. Tonight (one day after cleaning) we decided make something in the oven and it smelled chemically and like burning. It set off the smoke alarms. So clearly they had excess cleaning supplies that they did not remove. This is extremely dangerous for anyone let alone someone who is pregnant. We decided to take a wet paper towel to the oven - the photo with the paper towel speaks for itself. I mentioned when they arrived that there is a cabinet in the guest bathroom that I cleared out and asked if they can wipe the inside of it. They said yes, but once they left I discovered that was not done at all. Also apparently, deep cleaning baseboards includes taking a rag and simply rushing to wipe off dust. They didn't touch windowsills (I've never had a cleaning service NOT wipe down windowsills). When I called the next day to provide payment and mentioned a couple of my complaints, they took $20 off the clean which definitely doesn't make up for the service we paid $360 plus tax for. I wouldn't have spent this money at all if I knew this was the quality of service provided. I genuinely feel scammed out of hundreds of dollars. Now at 8 months pregnant I am going to have to spend time cleaning and bending over to clean certain areas, or spend even more money for another cleaning company to come in and get the job done. Note: one photo of grout shows how they left it, the other photo is after I took a magic eraser and didn't even try to do a good job getting it off nor did I go over all of the grout yet.

First of all getting help after they cleaned three other places left them with little energy. The…read morecleaning products they used were weak at best. My apartment did not smell clean because I think they are forced to pay for their products. The worst is I am missing a huge bag of assorted medications that were unopened anywhere from anti-biotics to expensive meds for Covid, which I now have. I have looked all over and they are definitely missing! Cincinnati isn't the place I grew up in and finding cleaning help has been impossible! Sadly, now I must install cameras! I had looked forward to training these two girls that work together, but they are thieves !

The staff takes instructions well. They have been cleaning our office since we moved into our new…read moreoffice space. Bit by bit, they have cleaned the construction grit off of our floors, keep the glass walls clean and clear and getting rid of excess trash from our office. I am pleased with their service.