Brian was fantastic to work with throughout the mortgage process. He was responsive, knowledgeable,…read moreand took the time to explain every step clearly, which made a stressful process feel much more manageable. He shopped options, answered questions quickly, and was always transparent about rates, fees, and what to expect. What stood out most was how professional and steady he was from start to finish. I never felt pressured, and I always felt like he had my best interests in mind. If you're looking for a mortgage broker who is sharp, trustworthy, and easy to work with, I would absolutely recommend Brian.

Brian was absolutely outstanding, and guided us through the entire mortgage process (as buyers)…read morewith poise and humor. We would absolutely use Brian again if we needed to get another mortgage. Cannot recommand him highly enough!

Where do I begin, started as a referral and I had the highest hopes but not only did Marcus Eligan…read morefall short of my expectations I can tell you for sure I will probably never buy a house again thanks to his company. As a first time homebuyer I was new to the process and looked forward to all that came along with it. I heard many a times that it can be a stressful process but I was not prepared for this at all. I was given an approval letter that contained a rate. Moved forward with my home buying process. I was told that if I needed anything I should contact him but when it came time to contact Marcus he was unavailable and constantly reminded me that his mortgage calculator is available on his website. That's one way to make someone feel like a number. Then my rate changed again and my realtor and I celebrated my new low rate. I continued my home search hoping things would get better but nope. Marcus informed me that on weekends when most people are out shopping for homes that he will not be available to price quotes or anything of the such. My calls and emails went unanswered, but thank goodness for my realtor who was able to help me along the way. Then my rate and downpayment changed yet again because Marcus and I quote "was unable to get me into a program". Now having worked in customer service for a very long time I have learned to never provide information unless you can guarantee it. So now my rate has gone up and so has my down payment, Do you think Marcus called me to tell me this information, NOPE! On one of my many calls to him he just threw it out there as if it was some small thing. Do you think I was given an apology? NOPE! A higher rate means higher monthly payment, higher downpayment means more money from my pocket. But hey no sweat on his back because he will still be paid at the end of the day. I was even told to "find a new lender if I was not happy" instead of apologizing. Now three days before my closing I was told I'd have a certain downpayment, two days before closing I was given the same number. The day before the wire is sent I receive an email with a number that's $5,000 more than what's discussed. I'm upset so my realtor being the Godsend she is contacted Marcus and he told her the number was wrong and it would be no more than a certain number again. YET ANOTHER LIE! I should have went with another lender but I didn't feel like starting again and possibly loosing the house I loved so much or getting the same results with anyone else. I don't think I've ever cried so much in my life. During a time when I should have been celebrating this is what I dealt with. If you want to feel like a number then this is the company for you! If you want to be given the run around and lied to pls by all means give it a go! But if you prefer to be spoken to and treated like a human being then this is not the company for you. Also, I don't want to seem like it's all bad, after all the hell I was put through Marcus managed to get me a $1000 credit which only made me have to bring $4000 more to the table then expected and a higher rate that came along with it! This caused me to have to move in later then expected because those funds were allocated to my moving fund. As a single mother I do this on my own, so unexpected funds don't come easy. But hey, so sweat off your back right. Do your research because everyone is not treated equally with this company. Unfortunately as a single black woman my experience with terrible. I was spoken to as if I was less than by two people at this company and I hope nobody else has to go through this.

Let me start off by saying I highly recommend this company. We started with someone else and…read morethings weren't going as planned. We had to make a change and fast. We were introduced to Mr. Marcus Eligan and we only had approx. 2 wks tops to close. He picked the ball up and it started to roll! He got the job done in 2 wks!!! His professionalism and sincerity and going the extra mile is very rare these days so we truly appreciated that. We are so elated that it all worked out. We are now proud HOME Owners!!!! Thanks again to Marcus and his team!!!!! PS. If your looking to buy a home call Marcus!

Professionalism is always key point The mannerisms of each…read morerepresentative has been excellent and the concern about the client is their number 1 priority

Update on the service that I received at the Glenarden branch of Navy Federal Credit Union. I…read morereceived a call from the Branch Manager Michelle who wanted to reach out to me because I had sent a online complaint. The Manager wanted to know what happened with the member representative Aerial at the branch. I had explained that the member representative stated that she couldn't accept my $10 in coins for deposit and stated that they had to be wrapped. I pointed out that the $10 in coin consisted of $8 in quarters, $1.10 in nickels and .90 in dimes all of which could not be wrapped. The Manager stated that the member service representative said that I didn't want to give the employee the coin and had a change of heart. "This make no sense because I wouldn't drive out of my way to make a deposit and then have a change of heart and then make a complaint". Needless to say the Aerial lied to cover up her incompetence! . The Manager assured me that Navy Federal Credit Union does take coin that can not be wrapped and that the employee has been advised that she was in error for communicating the wrong information. I just wanted to Thank the Manager Michelle for addressing my concerns so quickly!!! .

Go where you are appreciated and valued. It won't be here. Empty promises, rate changes and having…read moreto bring more than you're told to closing you found the right place!

I contacted Mortgage Experts after being pre-approved for a home loan with Rocket Mortgage and…read moreafter getting under contract on our dream home we were told that they could not move forward due to something that didn't make sense. I decided to try several other lenders because I knew that we should still be able to be approved and the thing that was stopping Rocket Mortgage would not stop another lender. Marcus was very understanding of the urgency to get approved and on to closing as soon as possible as our closing date was less than a month away at that time. I got everything to him right away and he was able to get us pre-approved with another lender. Throughout the process, however, the communication definitely left alot to be desired. In some ways the communication was great (website to check status, weekly email updates to all involved parties, direct phone number to Marcus), but in other ways it was not great as these things only work as well as they are setup or he's available so I would have difficulty getting in touch as the contracted closing date was approaching. The sellers gave us an extension and as that date approached I had difficulty reaching Marcus or was told that we'd get approval or an update over and over and over and over and we still never received it. It felt like we were being given the run-around or generic answers even though things were obviously delayed and not the way he was updating us that it would be. The lender that he chose for us just so happen to be taking longer than they had before, apparently, and his answers were not expressing this, maybe because he didn't realize it until we were delayed more than he expected. All in all, eventually we received the approval and closed on our dream house. The anxiety was already at an all time high because of the unique situation we were in and fear that the sellers were about to move on if we were delayed any more. The lack of communication and and lack of being honest about what was really going on would normally make me never use a company again, but I could tell that Marcus and his partners meant well, and his personality was bright and optimistic despite, which is why I'm rating them 3 stars instead of 2. With a different communication approach they would have easily been a 4 or 5 star rating. But with this being the biggest purchase we've ever done and stress level on ridiculous I really did need that better communication. I may try them again to refinance since they were aware of these issues and may have made improvements since then. If so I'll review again. -Lovergirl654

This is my go to spot for anything when I need to go inside . They are quick and helpful.read more

Navy federal is one of the best banks ever. Great customer service, and great benefits.read more

Alex and his team made becoming a first time homeowner possible! We had such an incredible,…read morepersonalized experience with quick response times, enabling us update our offer almost overnight and secure our home before someone else could snag it. Can't recommend enough!

I had everything I needed a 60,000-down payment, credit score, and a mortgage certificate. I…read moresacrifice everything and, wait for years to get house of my own. They didn't at all help me. They rejected my application, and said I need another down payment of 60,000. A total of 120000. They crush my dreams and I'm still living in hell.

Today was a pleasant one 3-27-25. I was greeted immediately and signed in and waited to be seen. I…read moremet with April and it was so cool we had the same name! Spelling and all she was so nice and we shared laughs and little stories due to our namesakes! and all the while mutually handing the business at hand!. She successfully closed my account and I plan to return once I get back on my feet from my other retina detachment surgeries and recoveries. I Love this Bank because they let you know when something is going on with your account or your cards the simplest of Off they handle it immediately. Always acknowledge even by the security guard , they are always willing to work with you. I will always recommend this bank due to the fact they care for and about their customers first! And I've never had an issue with the tellers or bank systems at this location. PNC also has several banks within Wawas they help ATMs much easier and I was talking to someone getting money out as well but He had used his Independence Card which was interesting and different! . So if you have that card you can use it at any PNC ATM that's inside a Wawa. The Value is community and customers they are fair and honest in that and make sure you return as if it's a store!

I had an issue with a PNC cashiers check from out of state not being signed by the teller that…read moreissued it. The manager at this location refused to help me and said I would just have to mail it back to the person that sent it to me. It had already taken me a week to receive it via priority mail and cost $10. It would cost another $20 to send it back and receive it again after my 90 year old mother that does not drive took it back to the bank. I explained all of this and he shoved the check back at me and refused to help. He was African. I left there and went to Bowie PNC, explained everything to their African AMERICAN manager and he immediately called the issuing bank, confirmed the check and signed it for me. SIMPLE AD DONE. The manager at the first branch had no compassion and was just too lazy to help. Thank god that the Bowie manager was willing to go the extra mile and was very nice about it.