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    Marcus Eligan - Mortgage Experts

    3.3 (6 reviews)
    Closed 9:00 am - 6:00 pm

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    Mortgage Experts - Mortgage Experts

    Mortgage Experts

    (4 reviews)

    Go where you are appreciated and valued. It won't be here. Empty promises, rate changes and having…read moreto bring more than you're told to closing you found the right place!

    I contacted Mortgage Experts after being pre-approved for a home loan with Rocket Mortgage and…read moreafter getting under contract on our dream home we were told that they could not move forward due to something that didn't make sense. I decided to try several other lenders because I knew that we should still be able to be approved and the thing that was stopping Rocket Mortgage would not stop another lender. Marcus was very understanding of the urgency to get approved and on to closing as soon as possible as our closing date was less than a month away at that time. I got everything to him right away and he was able to get us pre-approved with another lender. Throughout the process, however, the communication definitely left alot to be desired. In some ways the communication was great (website to check status, weekly email updates to all involved parties, direct phone number to Marcus), but in other ways it was not great as these things only work as well as they are setup or he's available so I would have difficulty getting in touch as the contracted closing date was approaching. The sellers gave us an extension and as that date approached I had difficulty reaching Marcus or was told that we'd get approval or an update over and over and over and over and we still never received it. It felt like we were being given the run-around or generic answers even though things were obviously delayed and not the way he was updating us that it would be. The lender that he chose for us just so happen to be taking longer than they had before, apparently, and his answers were not expressing this, maybe because he didn't realize it until we were delayed more than he expected. All in all, eventually we received the approval and closed on our dream house. The anxiety was already at an all time high because of the unique situation we were in and fear that the sellers were about to move on if we were delayed any more. The lack of communication and and lack of being honest about what was really going on would normally make me never use a company again, but I could tell that Marcus and his partners meant well, and his personality was bright and optimistic despite, which is why I'm rating them 3 stars instead of 2. With a different communication approach they would have easily been a 4 or 5 star rating. But with this being the biggest purchase we've ever done and stress level on ridiculous I really did need that better communication. I may try them again to refinance since they were aware of these issues and may have made improvements since then. If so I'll review again. -Lovergirl654

    PNC Bank

    PNC Bank

    (8 reviews)

    Today was a pleasant one 3-27-25. I was greeted immediately and signed in and waited to be seen. I…read moremet with April and it was so cool we had the same name! Spelling and all she was so nice and we shared laughs and little stories due to our namesakes! and all the while mutually handing the business at hand!. She successfully closed my account and I plan to return once I get back on my feet from my other retina detachment surgeries and recoveries. I Love this Bank because they let you know when something is going on with your account or your cards the simplest of Off they handle it immediately. Always acknowledge even by the security guard , they are always willing to work with you. I will always recommend this bank due to the fact they care for and about their customers first! And I've never had an issue with the tellers or bank systems at this location. PNC also has several banks within Wawas they help ATMs much easier and I was talking to someone getting money out as well but He had used his Independence Card which was interesting and different! . So if you have that card you can use it at any PNC ATM that's inside a Wawa. The Value is community and customers they are fair and honest in that and make sure you return as if it's a store!

    I had an issue with a PNC cashiers check from out of state not being signed by the teller that…read moreissued it. The manager at this location refused to help me and said I would just have to mail it back to the person that sent it to me. It had already taken me a week to receive it via priority mail and cost $10. It would cost another $20 to send it back and receive it again after my 90 year old mother that does not drive took it back to the bank. I explained all of this and he shoved the check back at me and refused to help. He was African. I left there and went to Bowie PNC, explained everything to their African AMERICAN manager and he immediately called the issuing bank, confirmed the check and signed it for me. SIMPLE AD DONE. The manager at the first branch had no compassion and was just too lazy to help. Thank god that the Bowie manager was willing to go the extra mile and was very nice about it.

    Marcus Eligan - Mortgage Experts - mortgagebrokers - Updated May 2026

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