Professionalism is always key point The mannerisms of each…read morerepresentative has been excellent and the concern about the client is their number 1 priority

Update on the service that I received at the Glenarden branch of Navy Federal Credit Union. I…read morereceived a call from the Branch Manager Michelle who wanted to reach out to me because I had sent a online complaint. The Manager wanted to know what happened with the member representative Aerial at the branch. I had explained that the member representative stated that she couldn't accept my $10 in coins for deposit and stated that they had to be wrapped. I pointed out that the $10 in coin consisted of $8 in quarters, $1.10 in nickels and .90 in dimes all of which could not be wrapped. The Manager stated that the member service representative said that I didn't want to give the employee the coin and had a change of heart. "This make no sense because I wouldn't drive out of my way to make a deposit and then have a change of heart and then make a complaint". Needless to say the Aerial lied to cover up her incompetence! . The Manager assured me that Navy Federal Credit Union does take coin that can not be wrapped and that the employee has been advised that she was in error for communicating the wrong information. I just wanted to Thank the Manager Michelle for addressing my concerns so quickly!!! .

I went there 07/10/23 for open new bank account to my daughter, there no employees only 2 cashiers,…read moreand the guy said they don't have a stuffs and all employments absent, terrible

Went to this bank to use the drive thru service since the inside is by appt only. I waited almost…read more30mins in line. Here's what doesn't make sense to me, why open 4 lanes if there's only one teller working behind the glass window! Horrible service. Never going to this branch again. #wellsfargo

I met Krystal!! 8-22-25!! I stepped in the door she greeted me and told me to stand in line so I…read moredid and a teller helped me but then got caught up with something so Krystal came out!. She explained how the ATM is so much easier and you never need a pin # be in inside or outside ATM and also when you use your card credit or debit the machine already knows what account to put it in just by that!! Super cool because all this time I was going to the drive through filling out the deposit form paper just to put a payment in my account. So thank you Krystal for all your help and wonderful customer service!!

I have been a Capital One customer for many years. First of all I will never have a Capital One…read moreCredit card Ever again. Recently I wrote a letter to the CEO Mr. Fairbanks asking if my 22.9 % interest rate could be lowered. The responce was that I was not eligible at this time. Also, Someone from Capital One called and never left an extension number. So, when I called I was expected to talk someone who has no knowledge of this situation and when asked to trafer me to the person who left me the message I was told that he can not transfer calls. They have the Worst Customer Service. I will never recommend them. I closed my account except with the 22.9 % interest Rate It will take me forever to pay it off. This is there plan so you pay and pay!!!!!!!! THEY SHOULD NOT EVEN GET ONE STAR

Edit: I'm changing my review of this company…read more They've proven they can work with me and that they actually do care about customer loyalty. I received a call from one of their VP of customer relations, Celeste, and she was super helpful, friendly, and accommodating to my requests. It's a refreshing change from the treatment that I was receiving which led to the initial negative review... perhaps I was just talking to the wrong people. I would recommend anyone who decides to work with this company and others like it to go DIRECTLY to the company and deal with them instead of going through a middleman (rate genius) like I initially did. In fact, ask for Celeste, she might be able to help you out too!

Moneyone FCU is the worst bank that I have ever dealt with. It is the greatest mistake that I have…read moremade to keep my money with them for several years which they have definitely benefited a lot from and then slap on some inactivity fees which they will not even try to waive. There are so many much better options out there. I am done with Moneyone!!!

The Bank of America institution offers free notary services to their customers via scheduled…read moreappointments only. Cool/Thankful. I scheduled an appointment for 3/13/24 @ 11am at the Lake Arbor Way Branch in Mitchellville MD. I walked into the bank at 10:52 am to the coldest non-welcoming establishment I've encountered in my 60 years of life. The two female tellers were greeting their customers by name, and they all seemed so happy. I acknowledged 2 people in suits in one of the glass offices but received no physical/verbal response. The security guard walked from the front door to where I was sitting and begin staring at me. I said "hello" and he kinda rolled his eyes and turned his head. A nicely dressed woman came from a back office, we made eye contact, I said hello, but (no response). She unlocked a door for the security guard, look at me again and returned to the back office. It was now, 11am and my encounter with four non-teller bank workers was so negative that I decided to get in the teller's line to get assistance. My heart sank, when the 2 friendly tellers begin to talk about me as if I couldn't hear them. To sum things up, they considered me a nobody/"maybe she's a carrier dropping something off". One teller came from behind the window in a professional manner, inquired as to why I was in the bank. When stating" I have an appointment, but I couldn't get anyone to assist me," she requested that I return the lounge area where I was previously sitting and being totally ignored. She went to one of the workers that initially dismissed me for assistance. The teller returned to inform me that the worker was busy and would get to me later. It was passed my scheduled time and the bank workers had verbally and/or through their actions, treated me as if I was a non-person/not important/waste of their on-the-clock time. I finally left without being assisted...as you can guess, BOA staff has not contacted me to reschedule, apologized, etc. it's as if I didn't exist to them. After a 2-hour search, I was able to locate and get my legal documents notarized for the price of $5. BOA Lake Arbor Way location is awful to "certain" clientele as this is my 2nd negative interaction at this location and (I've only been inside this location twice) SMH. BOA...you should never make a customer or potential customer feel unwelcome, or less than when visiting your establishment. Although, I don't personally have a large amount in my BOA account, I am a silent partner in two businesses that carries mega balances with your establishment (for now).

You would think, you've been to one BOA, you've been to them all…read more But this one... It isn't that great. I don't like the location. It's in a congested shopping center.

I stopped by this location one rainy afternoon. Was on a time constraint and really needed to get a…read moredocument notarized and mailed out immediately. Wells Fargo is not my personal banking center, however my bank had previously given me trouble and this Wells Fargo location is very close to my house. While the wait is very long for a Friday afternoon, the customer associate representative was able to help me fill out my documents and notarized it in a very promptly manner. I was pleasantly surprised that I didn't have to pay a fee to get my document notarized (especially since my bank charges for the service.) The staff were very professional and supportive and I was able to get what I needed done. I would come back in the future for the great customer service and wide range of services they provide.

There was an extremely long line at the bank but I need cash for an emergency and instead of of…read moregiving me my money the bank teller Rhonda, decided to be nosy and go through my account looking into my personal business and then call her friend over to look as well. This was a breach of my personal information and completely inappropriate. I called corporate on her I hope she is fired!

I had to take out some money to move. This branch was close to work and I was going during business…read morehours. Parking isn't the best at this location but I found a spot at last figuring I would be gone for what...15 minutes. A simple withdrawal. I find the entrance and the door for the bank is locked. WTF? Open until 4...it's a little after 3. So I dig in the phone and call. She yells through the door " it better be for more than five thousand...." I said it was, which was the truth. Finally the door opens. I get the fish eye from the woman who opened the door and everyone else inside. I guess the customer at M&T is last. Not a bank I would recommend.

Avoid this location if possible... The service here is slower than going to a DMV. Seriously…read moreturtles with no knowledge on how to operate a bank. They need to retrain or Fire the bank manager and the employees as well. Three individuals were in front of me and it took about an hour before I got the teller window. I came in to cash their bank check and it literally took them 20 minutes to cash it.