The Bank of America institution offers free notary services to their customers via scheduled…read moreappointments only. Cool/Thankful. I scheduled an appointment for 3/13/24 @ 11am at the Lake Arbor Way Branch in Mitchellville MD. I walked into the bank at 10:52 am to the coldest non-welcoming establishment I've encountered in my 60 years of life. The two female tellers were greeting their customers by name, and they all seemed so happy. I acknowledged 2 people in suits in one of the glass offices but received no physical/verbal response. The security guard walked from the front door to where I was sitting and begin staring at me. I said "hello" and he kinda rolled his eyes and turned his head. A nicely dressed woman came from a back office, we made eye contact, I said hello, but (no response). She unlocked a door for the security guard, look at me again and returned to the back office. It was now, 11am and my encounter with four non-teller bank workers was so negative that I decided to get in the teller's line to get assistance. My heart sank, when the 2 friendly tellers begin to talk about me as if I couldn't hear them. To sum things up, they considered me a nobody/"maybe she's a carrier dropping something off". One teller came from behind the window in a professional manner, inquired as to why I was in the bank. When stating" I have an appointment, but I couldn't get anyone to assist me," she requested that I return the lounge area where I was previously sitting and being totally ignored. She went to one of the workers that initially dismissed me for assistance. The teller returned to inform me that the worker was busy and would get to me later. It was passed my scheduled time and the bank workers had verbally and/or through their actions, treated me as if I was a non-person/not important/waste of their on-the-clock time. I finally left without being assisted...as you can guess, BOA staff has not contacted me to reschedule, apologized, etc. it's as if I didn't exist to them. After a 2-hour search, I was able to locate and get my legal documents notarized for the price of $5. BOA Lake Arbor Way location is awful to "certain" clientele as this is my 2nd negative interaction at this location and (I've only been inside this location twice) SMH. BOA...you should never make a customer or potential customer feel unwelcome, or less than when visiting your establishment. Although, I don't personally have a large amount in my BOA account, I am a silent partner in two businesses that carries mega balances with your establishment (for now).

You would think, you've been to one BOA, you've been to them all…read more But this one... It isn't that great. I don't like the location. It's in a congested shopping center.

I went there 07/10/23 for open new bank account to my daughter, there no employees only 2 cashiers,…read moreand the guy said they don't have a stuffs and all employments absent, terrible

Went to this bank to use the drive thru service since the inside is by appt only. I waited almost…read more30mins in line. Here's what doesn't make sense to me, why open 4 lanes if there's only one teller working behind the glass window! Horrible service. Never going to this branch again. #wellsfargo

This is my go to spot for anything when I need to go inside . They are quick and helpful.read more

Navy federal is one of the best banks ever. Great customer service, and great benefits.read more

I had to take out some money to move. This branch was close to work and I was going during business…read morehours. Parking isn't the best at this location but I found a spot at last figuring I would be gone for what...15 minutes. A simple withdrawal. I find the entrance and the door for the bank is locked. WTF? Open until 4...it's a little after 3. So I dig in the phone and call. She yells through the door " it better be for more than five thousand...." I said it was, which was the truth. Finally the door opens. I get the fish eye from the woman who opened the door and everyone else inside. I guess the customer at M&T is last. Not a bank I would recommend.

Avoid this location if possible... The service here is slower than going to a DMV. Seriously…read moreturtles with no knowledge on how to operate a bank. They need to retrain or Fire the bank manager and the employees as well. Three individuals were in front of me and it took about an hour before I got the teller window. I came in to cash their bank check and it literally took them 20 minutes to cash it.

Professionalism is always key point The mannerisms of each…read morerepresentative has been excellent and the concern about the client is their number 1 priority

Update on the service that I received at the Glenarden branch of Navy Federal Credit Union. I…read morereceived a call from the Branch Manager Michelle who wanted to reach out to me because I had sent a online complaint. The Manager wanted to know what happened with the member representative Aerial at the branch. I had explained that the member representative stated that she couldn't accept my $10 in coins for deposit and stated that they had to be wrapped. I pointed out that the $10 in coin consisted of $8 in quarters, $1.10 in nickels and .90 in dimes all of which could not be wrapped. The Manager stated that the member service representative said that I didn't want to give the employee the coin and had a change of heart. "This make no sense because I wouldn't drive out of my way to make a deposit and then have a change of heart and then make a complaint". Needless to say the Aerial lied to cover up her incompetence! . The Manager assured me that Navy Federal Credit Union does take coin that can not be wrapped and that the employee has been advised that she was in error for communicating the wrong information. I just wanted to Thank the Manager Michelle for addressing my concerns so quickly!!! .

Today was a pleasant one 3-27-25. I was greeted immediately and signed in and waited to be seen. I…read moremet with April and it was so cool we had the same name! Spelling and all she was so nice and we shared laughs and little stories due to our namesakes! and all the while mutually handing the business at hand!. She successfully closed my account and I plan to return once I get back on my feet from my other retina detachment surgeries and recoveries. I Love this Bank because they let you know when something is going on with your account or your cards the simplest of Off they handle it immediately. Always acknowledge even by the security guard , they are always willing to work with you. I will always recommend this bank due to the fact they care for and about their customers first! And I've never had an issue with the tellers or bank systems at this location. PNC also has several banks within Wawas they help ATMs much easier and I was talking to someone getting money out as well but He had used his Independence Card which was interesting and different! . So if you have that card you can use it at any PNC ATM that's inside a Wawa. The Value is community and customers they are fair and honest in that and make sure you return as if it's a store!

I had an issue with a PNC cashiers check from out of state not being signed by the teller that…read moreissued it. The manager at this location refused to help me and said I would just have to mail it back to the person that sent it to me. It had already taken me a week to receive it via priority mail and cost $10. It would cost another $20 to send it back and receive it again after my 90 year old mother that does not drive took it back to the bank. I explained all of this and he shoved the check back at me and refused to help. He was African. I left there and went to Bowie PNC, explained everything to their African AMERICAN manager and he immediately called the issuing bank, confirmed the check and signed it for me. SIMPLE AD DONE. The manager at the first branch had no compassion and was just too lazy to help. Thank god that the Bowie manager was willing to go the extra mile and was very nice about it.

Moneyone FCU is the worst bank that I have ever dealt with. It is the greatest mistake that I have…read moremade to keep my money with them for several years which they have definitely benefited a lot from and then slap on some inactivity fees which they will not even try to waive. There are so many much better options out there. I am done with Moneyone!!!

I've been a loyal customer for over 30 years and 4/1/25 Diana the branch manager authorized…read moreillegally $3018 removed from my bank account, for whatever her input was in the computer when my account was hacked 12/2024 to a foreign account. I'm in the process of taking legal actions to have my monies restored. She tried to persuade me into believing that l gave authorization to some foreign country. I've never in my life been out of the United States. And all of the hacked transactions took place to from the Largo Office. I was credit my money in 1/2025 and then without any notice she said the dispute office along with her self felt that l gave authorization. None of it made sense, but whatever she put in the computer was soley based on their decisions. I personally feel that they removed my money and spilt it amongst whomever. I never received any updates or paperwork to keep tack of any investigation or feedback from anyone. But don't ever trust Diana and you reap what you sow! God will prevail

If I am able to provide a zero rating; I would. This branch of Bank of America SHOULD BE AND NEED…read moreTO BE SHUT DOWN with all employees NOT being retained. It's located in a black/brown predominate area which is reflective of the poor/lack of "decent"/acceptable customer service; ATM(s) are always offline and/or shutdown mid transaction(s); not properly staffed to address customers with efficiency; lack of professional dress/appearance; agents standing behind the glass having personal conversation(s) holding up the agent that should be focused on work in lieu of opening another window for assistance (today (12/24/25) conversation was centered around closing the main entrance at 2pm, going to parties, and being ready to leave early. Unfortunately, if you expect customer service, do yourself a favor and travel to Virginia. If you prefer low level less than basic abilities, this is the branch for you.

The customer service by Miriam and Vilma has been great on each visit at this branch.. Miriam was…read morepersonable and great at assisting us with our banking needs. A very busy branch so make an appt. To save yourself some time.