I have been a member for several years and I am quite happy with the services. They are discrete,…read moreand I value that.

Had a really disappointing experience at the May Crossing branch in Round Rock on March 31st. A…read morelobby employee lied to my face, telling me her computer wasn't working and asking me to follow her to a back office -- only to ambush me with a fraud check by the branch manager. The reason? I received money from Coinbase. Never mind that I've been a member for over 8 years with a completely consistent account history. Instead of simply and respectfully asking me about the transaction, they chose to deceive me to get me into a back room like I was some kind of criminal. When I called to complain afterward, the branch manager actually defended this behavior by bringing up an unrelated incident where a different customer fled the bank. So apparently, one bad act means every Coinbase user gets treated with suspicion -- regardless of their history. I expect better from a credit union I've trusted for years. Formal complaint has been filed with UHCU corporate, and I'm prepared to escalate to the NCUA and CFPB if this isn't addressed

we have used GTFCU for years for our personal business banking. They take security measures…read moreseriously and the staff are kind and personable.

The Credit Union reached out to us in a very professional way and showed us what a Credit Union…read moredoes and that is help your members out! Thank you for taking care of this.

The cashier was extremely helpful and patient with us. She gave us suggestions to help resolve my…read morewife's issue. She did several transactions, i.e. transfers and wire transfers for larger sums. This was done at the Hutto location which is where we will be doing our A+FCU business in the future.

Credit Union? Not Today Sister!…read more They had a golden opportunity to turn on the charm, be nice, be friendly, show me that, despite standing around doing absolutely nothing, they actually take joy in their work, and relish delivering excellent customer service... NOPE! Instead, the closest one began treating me like a *criminal* right off the bat, ordering me around like I was working the pole, like it had had a few too many, and it was the one holding all the singles. "Take off your hat! Take off your glasses! Take off your mask! Take off your pants!..." All I wanted was for them to exchange the $400 in 20s from the ATM for Four hundred dollar notes. Apparently, this is "against policy". WTF?? What kind of policy prohibits a bank teller from making change?! OK, fine--I asked "why?" Thinking they were either going to come to their senses, and realize that I was asking them to do nothing more than that which bank tellers have been doing since the inception of bank tellers...or I was going to get a good story about a whole new level of absolute abject idiocy in corporate America. Instead, now TWO people started raising their voices at me simultaneously. I stopped them three times and told them three times that I cannot understand two people shouting at me at the same time and to decide who wants to talk to me... ...at which point, a very large and angry man added his voice to the attacks, and moved aggressively toward me. I couldn't understand a thing that any one of the three were yelling at me at this point. And I was getting actually scared. I grabbed my money and ran!! This is classic BULLYING! I'm a small person. The three of these people outweigh me by close to SIX TIMES. Toward the end there, I actually feared for my life. Once I got away, it dawned on me that I had been in this place before, and been treated equally as bad! Stupid me!!! UFCU needs to get its ass to Hutto ASAP! The difference between these two credit unions is the difference between your sweet old Grandmother baking us cookies and milk (UFCU) vs. three Hells Angels cornering you in the prison shower!

I have gone out of my way to post a review, which I almost never do, because of how strange this…read morewas. I showed up today to cash checks (my employer banks here), and despite a long wait with no one else in line, I was patient. It took awhile to cash them but I get it, it happens. Finally the money arrives and without counting I put it in my wallet. I stay there to send a few texts because as I said, there was no one else in line - and suddenly hear the teller talking over the speaker again, but she sounds annoyed, "ma'am, I need you to send that back. I gave you the wrong amount." I checked it and sure enough, she was right. She gave me an extra hundred dollars. So I told her, "yep you were right I'm going to send back the $100!." she immediately changed her tone to even more annoyed, and says "No, I need you to send the whole amount." At this point I'm already late for work and know that if I argue with her it will take even more time, so I give up and send it back. She doesn't apologize or anything once I finally receive the money, as a matter fact her voice almost sounded more joyful whenever I explained how she was making me late. As a service industry person myself, this was the weirdest and rudest banking experience I've ever had. As a teller, if you make a mistake like that, it's on you. Once you start treating the customer like a criminal (I must have used Jedi mind trick to get that money from her), you're the bad guy. Also, I've never had a bank teller do this in my life - that's a pretty big mistake to make. Disappointed because aside from this instance they've always been great. I don't know why I got treated like I stole the money, but I'm still glad I complied and did as she asked even if she was totally impolite and out of line.

Terrible and unprofessional customer service from Jonathan Martin in regards to a online scam…read morethrough shoppingink.com. I've banked with Horizon in Austin and Salado for 4 years and closed my account today after the branch on Technology blvd treated me as if I was the scammer. I did all the necessary steps to report it and even paid 5 dollars for a new card to protect the bank and myself from any further charges. They temporarily refunded the money to my account until the fraud department received word from a completely different website that refuted my claim saying I received the product and that I was just trying to not have to pay for it. Instead of contacting me to investigate further they decided to put a debit dispute revoked for 81.90 on my account. As if I would bank with them for 4 years then decide to start scamming with my account. Ridiculous. When I went to the branch to withdraw my money and close the account and contact the BBB the drive up teller I was contacted by was very unprofessional and rude when I asked for a pen that I did in fact need, he got frustrated and yelled " I JUST ASKED IF YOU NEEDED A PEN!" Not really what I expect from Horizon so I inquired who I was speaking to and was ignored on that question but to my great surprise I looked down at the withdrawal slip and it says J Martin. Definitely not recommending the technology blvd branch of horizon to anyone of friends but the one in Salado has a great staff that actually cares about its clients.

Love this place. I work in coffee shops a lot and this is one of my favs in The Domain. And the…read moremorning crew, Marlene and Theresa, are the literal best.

Yeah, I am a Venture X cardholder. Yeah, what about it. I made a quick stop at The Domain with my…read moregirlfriend, and we decided to go to the Capital One Cafe located inside to get some iced coffee for cheap with our cards! When we arrived, there was not an open table in the main lobby. I kind of expected the cafe to be empty or just slightly busy. I did not expect it to be slammed. On top of it, there was only one barista working behind the counter, and she was absolutely burning through those espresso shots. As we waited in line, she would alternate between getting a few orders out and taking a few orders. She was honestly a star for that. I ordered the signature Honey Lavender Latte while my girlfriend got the Blueberry Ube Matcha. As we waited for our drinks, I made a craft pinwheel they had laying around and couldn't help but notice all the Capital One branding around me. It felt like the Taco Bells in Demolition Man. Everything is Capital One now. Around the cafe, like the commercials you can't help but see with your favorite celebrity icons during any sporting event, are Capital One employees there to help you open credit cards and other things. That wasn't my purpose inside the cafe, but they're there. Once we got our coffees, I stepped outside and drank the entire thing in mere seconds. I was hot, I was thirsty, and I drank my coffee. It wasn't anything special, but it was not a bad coffee. Maybe just a little sweeter than I expected. Overall, as a Capital One cardholder, I don't hate the perk of $3.50 lattes in our current financial state, and I'll definitely make more stops when I'm back at The Domain as long as I can ignore the propaganda. RIYL: The Capital One Quicksilver card or the Capital One Savor card or the Capital One Venture X card

I have banked with larger banks and my experience at Horizon has been incredible. The tellers are…read moreamazing, the loan department is incredible and the owners also take the time to say hello to their customers. Horizon definitely has a much more "personal" service and I feel confident in keeping my money with them.

If you have money in this bank pull it just to list a few things : costumer service is terrible,…read moretheir check are damn near impossible to cash anywhere else like it's not recognized, if you can even find the location because it's not updated an the higher ups inside are to busy to help the people on the floor for them overall the service is terrible your better off using a shoe box

7 employees on site and they only allow one to help. The other 6 aren't qualified. They should go…read morehome if they are working.

They have someone available by phone 24/7. Take that BOA! Bank open Saturday mornings for walk…read morein. Drive thru during the week til 6. By phone I've only ever waited a minute or two on hold if at all. Free ATMs in 600 Valero corner Stores in Texas and 400 Frost Brand ATMs. No monthly fee for kids up to age 25. Also waived if you direct deposit your paycheck. ​Keep in mind they only exist in Texas, but while you live here they're da bomb!

AVOID this company at all cost! Bobbie Vega is their director of operations. The contract did not…read moredisclose an annual fee that she continued to push through my bank account with additional fees every time! They never disclosed the fees or the dates ahead of time! Never provided me a copy of a contract though I requested it several times! I continued to put more money in the bank account to cover the fees, even though I was still being charged my monthly fees.... she canceled my contract and then sent it to a collection agency the same mo th she charged me monthly fees!! I was never provided with a bill or any notice at any point for a return item or fees none the less that the contract was being cancelled. She sent straight it to a collection agency!

Do not use this company, it is a complete scam. Even after multiple calls and emails to attempt to…read moreget them to stop billing our account, They still billed us when they were not supposed to be, and because they had access to our checking account, they would not stop deducting from our corporate checking account even after we stopped using them. We finally had to issue a stop payment with our bank against their EFT drafts. COMPLETE scam merchant processor ALERT!