I stopped to get a withdrawal of $8,000. I was told the managers leave early and they need to…read moreapprove the larger withdrawal amount and the "managers all leave early." If managers approval is needed for transactions, then a manager should be present at all hours of banking transactions. It's my money and I can't access it. I've done large withdrawals from other locations without issues. I'll be bank shopping as I can't trust that my money will be available to me when wanted or needed.

The tellers at this bank are so friendly and welcoming. I'm glad I chose this bank. I've been…read morebanking with them for a few months and have had no issues whatsoever. I don't have direct deposit available to me so the check deposit feature on the app is wonderful.

i had a problem with zelle got took for 40 dollars person never showed to do the job i call to then…read moresee if i could cancel the transaction but they could do it so i was frustrated at loosing the money not at the bank said maybe i should find another bank since you guys seem to not care .... hang up with them... then i get paid day later direct deposit....well they decide to close my account and not inform me of it and mail me a check on a thursday mail it friday.... not i have no money till i recieve the check and the explanation is in the note with the check great service just do what you want with my money and screw me over with my direct deposit 20 plus years now my whole family is going to find another bank been the family bank for over 60 years i guess when you expand from one bank to multi you just dont care about your costumers no more NEVER USE WATERSTONE.... oh yeah the bank app said disbursement for investments like huh what...

Easily accessible and easy to do business with and, finally, a location near my home!…read moreThe exterior of the bank is nicely landscaped and looks lovely during the summer months. Inside, it's typical banker decor......LOTS of rich, warm wood. Free coffee and cookies, if you're interested, and always a friendly, helpful face. 23/2014

I previously left a review for this bank years ago that was good, but after a recent experience, I…read morefeel like I need to update my opinion. My mom has power of attorney for her father and was withdrawing money from his account. During the process, she was asked what she planned to do with the money she was taking out. (the month of august he has 4 of his grandchildren's bdays and he was always a gift giver, not to mention he loves to still hold onto cash to buy things but thats none of their business) I understand a bank verifying someone's identity, confirming that a power of attorney is valid, and taking precautions to protect an account. I actually appreciate those safeguards. But asking what someone personally plans to do with money they are legally authorized to withdraw felt unnecessarily invasive to me. not to mention every time she has gone in for anything to do with his account she has had to deal with the same female bank teller who just seems to be a jerk. i thought it was just my mother who had issues with this person but turns out when i was telling my friends about what happened they too have had similar situations happen to the point they feel once they find a better bank they will be closing accounts with them cause they dont like the invasion of privacy and her attitude There is a difference between protecting a customer's account and making someone feel like they need to explain or justify what they're going to do with their own family's money. The whole interaction left a bad taste in my mouth and changed the way I feel about this bank.

I've been coming here for a cool minute and I'm happy. No reason to go to any other bank. Super…read morenice folks and at times when I've been in a pinch, they were very helpful and went the extra mile for me. Any questions or concerns I've had, they are very knowledgeable and informative. Thank y'all's for bein' awesome sauce!!

This is my first time writing a review about this bank. I've been coming here since last year, and…read moreso far it's a good bank. I switched banks like 2 years bank from TCF BANK, then LANDMARK, and now SUMMIT. When I got to be a member they treated me so well. I trust this bank with my money , and finances. This lady that got to speak with me explain all the benefits this bank has to offer. So if you're in the area and want a great bank , go to Summit. I recommend, but eventually don't get me wrong, there's always competition with Landmark Bank, It's credit union bank too.

This is the worst bank I've ever worked with in my 50 years. I regret ever doing business with…read morethem. I took out a second mortgage HELOC with them on the recommendation of a real estate friend, based on their rates. Their communication is terrible, their policies make even the simplest activities miserably difficult, and their fees are ridiculous. I could relay many stories of the crazy difficulties I had with them, but my last transaction with them sums it up well. Sick of dealing with them I saved up to pay off the loan. First their customer service said I had to wire money to my savings account and then transfer to the loan balance to pay it off. When I pointed out that made no sense and that I'd been making direct payments against the loan for years they said they had to "research" how to pay off the loan. WTF? Finally they emailed me wire instructions which included $49 in fees they would charge including a "satisfaction fee", a "acceptance fee" to receive money from me, and a "recording fee." They literally made me pay them in order to be allowed to pay off my loan! Greedy, confusing and frustrating sum up Summit Credit Union.