I went here last week, and I could not believe the horrible service I received. I had a whole day planned with my friend, and a haircut was in the plan. First, we went in, and one blonde haired girl was working. She said she was the only one there and it would be a long wait (didn't really seem like she wanted to cut our hair) so we were nice about it and said we'd come back after we had lunch. We did a bit of shopping, had lunch, and went back. There were then 4 people working. We waited about 40 minutes, which was fine. I am a patient person. My friend got called first and her hairdresser was very nice. They seemed to skip over me as two people that came after me were called. I asked about it and apparently they entered my name wrong. That was fine. I didn't mind.
So they said I was next. The blonde haired girl came to do my hair. She seemed extremely cranky and like she was having a hissy fit that she had to cut my hair. I'm not a very outspoken person, so I didn't say much. I asked for a trim and for her to thin my hair out a bit as it's super thick. She said "No, I'm not thinning your hair out, it's too fine and it'll be poufy". I have never once heard that my hair was fine, it's super thick and always has been. I tried to tell her that I actually washed, blow dried it, and straightened it, which is maybe why it seemed fine, and she cut me off and said "move your head". I also normally get my hair cut dry as it's usually easier to tell how it will look, and I've heard it's easier from a friend who does hair. She didn't even ask if I wanted it cut dry or wet, and basically sprayed water right in my face and soaked me. She was also ripping through my hair to get it done as fast as possible. I was so upset. It ruined my whole day. I paid for a service and it was total SH*T. I always tip my hairdressers well, but I did not leave a tip, and I will never go back here again. I got home and my ends were still split, she did absolutely nothing. Now I have to get it done again. I can't believe such a horrible person works in Customer Service. I highly recommend taking your money elsewhere. This was literally the worst experience I've ever had and I feel like I flushed $20 right down the toilet. read more