I have been self conscious about my smile for as long as I can remember due to serious grinding…read more Dr. Toyer and Arissa took their time from start to finish. From the paperwork all the way to the night guard at the end. They replaced both of my front teeth with crowns and used some new fangled high tech scanner computer to take 3-D scans of my teeth for the process. But it's not just this procedure that stands out. I mean, they came out better than I expected by far. But. I have been seeing Dr. Toyer and Dr. Toyer and their team for five years now. I can't remember a single doctors office ever that I've felt more at home. Everyone knows you by name. The pride Dr. Toyer takes in his work is evident from the start to the finish. And he's real hip too. Completely up to tomorrow on the newest tech to make your procedure a breeze. Oh and they do amazing with pediatrics. My toddlers love going to see them! My daughter had a major procedure done here today and Evie, Aritza and two other ladies (I don't recall their names) made it so amazingly smooth. She's only 5 and I inadvertently had frightened her the night before but they handled it all. Even my nerves! Thanks again crew! Keep being number 1!

After being a patient of this practice for more than 10 years, I've finally decided it's time to…read morefind a new dentist. For the past six years, I have continued driving approximately 45 minutes each way because I valued the care I had received here. Unfortunately, their growth seems to have far outpaced their ability to adequately accommodate their existing patients. Last fall, I had to reschedule a routine cleaning because I was the primary caregiver for my mother, who was battling cancer. I completely understood that rescheduling was my responsibility--but the next available cleaning appointment they could offer me was SIX MONTHS later. When life circumstances surrounding my mother's cancer forced me to reschedule again, I was once again told the next available appointment was another six months away. That means a routine dental cleaning was pushed out an entire year--not because I was unwilling to schedule one, but because this practice apparently does not have enough availability to accommodate an established patient of more than a decade when life happens. What makes this especially frustrating is that the practice continues to grow and accept patients despite existing patients having to wait six months for a cleaning appointment. If you're considering becoming a patient here, I would seriously reconsider. Unless you can book your cleanings six months in advance and guarantee that absolutely nothing will interfere with that appointment, you may find yourself waiting another six months if you need to reschedule. After more than 10 years as a patient--and six years of making a 90-minute round trip to remain one--I expected considerably better access and consideration for established patients. Unfortunately, loyalty does not seem to mean much when the practice has grown beyond its ability to accommodate the patients it already has.

I filled out all of the required paperwork and provided my insurance information before my…read moreappointment, so I assumed everything was confirmed. Unfortunately, when I arrived, I was told the office was out of my insurance network. This should have been addressed prior to scheduling or at least before I came in. It feels like a lack of communication and consideration for patients' time. Because of this experience, I'll be using another practice moving forward. I encourage the office to verify insurance coverage beforehand to avoid putting others in this situation.

Everyone was so sweet! I hadn't been in over six years to a dentist. I was nervous and I know not…read moreeasy during the deep cleaning but my hygienist Kathia (hope I spelled it correctly) was patient and explained everything in detail, so I could understand why they were doing certain cleaning. With my insurance it was decent priced. I have to go back for my first fillings but they ensured I knew what the cost would be up front. So grateful I found them.

Dr.Lee is hands down the best dentist i have ever had. He is gentile and competent which are the 2…read moremost important attributes of a Dentist

Dr Lee is most gentle and competent Dr of Dentistry I have ever met. I fell ASLEEP during a 2 hr…read moreRoot Canal w only Local anesthesia. I will never go anywhere else. Catherine at the front desk is super efficient and exudes professionalism. I FELL ASLEEP DURING A ROOT CANAL!!

Great, knowledgeable and well trained dental team. Came in for tooth pain and was impressed by…read morehonest and sincere service by Mr. Bouroncle (Dr.B), extremely polite and gentle with an entire procedure. Had my tooth filling in a matter of minutes,painless and easy. I know where I am bringing my kids for dental check up next. Thank You "New Smiles Dental" team!!!

I was initially seen by Dr Rabah, who was polite and professional. He performed a small filling on…read moreone tooth and advised that I could wait to treat another cavity until after delivery, as he deemed it non-urgent. I have no complaint about him. However, I began experiencing pain from that tooth and attempted to contact the office for assistance. Despite having medical clearance from my OB/GYN, confirming that it is safe for me to undergo routine dental care during pregnancy, the office refused to see me solely because I am pregnant. Additionally, when I requested a copy of my X-ray so I could seek treatment from another dentist, the office stated it would take a few days because they "have stuff to do", delaying my ability to receive timely care. The front office personnel said her name was Kelly although I'm not sure if she gave her real name. I still haven't received a copy of my X-ray to take to another dentist who was willing to see me. We were trying to minimize another X-ray since I just took one but the office is uncooperative. The front office staff were extremely unprofessional and rude during my interactions. They repeatedly hung up the phone on me and refused to provide a clear explanation for the refusal. I had to use another phone number for them to pick up my phone. I believe this behavior was unjustified, discriminatory, and unprofessional, and does not meet the standards expected of licensed dental professionals

Fantastic dentist - I am not the world's best dental patient - but here I am treated like an old…read morefriend. The dental care and advice is great, she discusses all the options and their costs. I feel lucky to have found her!!!! I moved from the area and the one thing I miss most is Dr. Cindy!!! Office staff complaints are one thing but are out shadowed but the excellent dental care!!!

My wife and my kids used to go, but we stopped going there because of the receptionist guy with lot…read moreof tattoos. He was extremely rude to me and VERY VERY arrogant person. Since that day we never ever went back. Dr. Cindy Nguyen Is the best one there. She's very friendly and nice

I changed my insurance, and unfortunately this office was no longer able to accept me, which I…read moreunderstood. I decided to establish care with a new dentist, and I was very disappointed to find out that I had cavities developing in areas that are difficult to reach with regular brushing, including around old fillings. What was most frustrating was that during my visits here, I was always told, "Great job brushing," and I was never informed of any concerns or areas that needed closer attention. It also felt like the office was more focused on scheduling my 6-month follow-up appointments than on thoroughly addressing my dental health and providing clear communication about my care. I had referred family and friends to this office, and unfortunately, they experienced similar issues. Communication and follow-up are very important when it comes to dental care, and I feel this was lacking. The office staff also did not provide a welcoming experience, and there seemed to be constant staff changes during the time I was a patient. I initially overlooked that, but combined with my overall experience, it contributed to my disappointment. Overall, I am very unhappy with my experience and would not recommend this office based on my concerns with communication, consistency, and the level of care I received.

I contacted this location to schedule a routine cleaning as a new patient and inquired whether my…read moreinsurance was accepted. The staff member collected my information but ultimately stated she was unsure if my insurance was accepted and that someone would follow up the next day. By the end of the following day, I had not received any call, text, or update. I reached out again and went through the same process, only to be given the same response. I asked whether I had reached a call center or the office directly and was informed that I was speaking with the office. I explained that this was my second time experiencing the same interaction. I was then told that during my initial call, my information was likely not documented, which was quite concerning. I requested to speak with a manager. Shortly after, the same staff member returned to the line and stated that my insurance was, in fact, accepted--an answer that only came after I requested escalation. I reiterated my request to speak with a manager, at which point Carla identified herself as the manager. Carla attributed the initial issue to a call center, but when I pointed out that I received the same response during my follow-up call, she explained that the staff member was new. Unfortunately, Carla did not demonstrate a sense of accountability or urgency regarding the situation. Her response conveyed that this experience was not a significant concern, which was disappointing and did not reflect a high standard of customer service. Overall, this experience left me with little confidence in the organization's communication and administrative processes.

5/5 for dental care; 4/5 for administration (front desk/scheduling)…read more Clean modern facility located to the right of the Costco gas station at Potomac Mills Mall. Very impressive first appointment with Dr. Uthman. He has a really warm bedside manner and explains things in a clear and comprehensive manner. Hygienist was also great. No need to fear if you haven't been to a dentist in a while. They are very kind, understanding, and nonjudgmental. Scheduling is kind of weird since the listed business hours aren't fixed. They are open Monday to Saturday, but it seems like Monday and Wednesday are their firm open hours while they may close the office on Tuesdays and Thursdays if there are no appointments. That means there is no one manning the front desk on the days the office is closed (can't make or cancel appointments, no one to answer questions by phone or email). They are open bimonthly on Saturdays (two Saturdays a month), but not every Saturday. They have an online contact form for appointments, but no actual online appointment scheduling such as ZocDoc. That's my main wishlist item for this dental provider. Other wishlist items: make new patient paperwork available on the website to speed up checking in and to get a printout summary of the visit of procedures done at checkout.

I write this review with disappointment because I truly love Dr. Ahmed Uthman and have always been…read morevery happy with the quality of his work. He is an excellent dentist, which is why it is so frustrating to experience ongoing issues with the office's customer service and appointment scheduling. Unfortunately, this is now the third time I have tried to schedule an appointment without success. The first time, I was placed on hold for over 30 minutes. The second time, I had to physically go into the office just to make an appointment because I was unable to get the help I needed over the phone. Most recently, I was placed on hold for over an hour. After waiting that long, I spoke with Diana and explained that I wanted to speak with a manager regarding these repeated issues. I was then transferred to someone named Cindy, only to find out that she was not the manager. At that point, I felt as though my concerns were not being taken seriously and that I was being passed around rather than helped. What is especially concerning is that several of my family members and friends are also patients at this office and have experienced similar issues with reaching the office, customer service, and appointment scheduling. This makes it seem as though these are not isolated incidents but rather ongoing problems that need to be addressed. I am sharing this because I genuinely value Dr. Uthman and the care he provides, and I would want him to be aware of what patients are experiencing when trying to contact the office and schedule appointments. The quality of care may be excellent, but the customer service and communication from the office need significant improvement. Patients should not have to wait on hold for 30 minutes to over an hour--or have to walk into the office--just to schedule an appointment. I hope this feedback is taken seriously and that improvements are made, because the difficulty of simply reaching the office is beginning to overshadow what has otherwise been a positive experience with Dr. Uthman and his dental care.

I've hesitated to write this review, but after two years, I think it's time to share my experience…read more My family and I were patients here for over eight years, and while things started off great, the quality of care and professionalism gradually declined. It began with noticing that cleanings were becoming rushed and incomplete -- sometimes it felt like no real cleaning was done at all. Over time, that lack of thoroughness became the norm. The final straw came with a serious issue involving a financing plan for my son's treatment. Although I agreed to an 18-month, no-interest plan, the office enrolled me in a 24-month plan with 26% interest. It took me four stressful weeks and numerous calls and emails (many unanswered) to get it fixed. At one point, I was even told the account could only be canceled if I opened a new one, which felt coercive and unprofessional. As a Deaf patient, I rely on email communication, yet messages often went ignored. Two years later, I still haven't received the final statement or an explanation for the mysterious $125 credit that I was supposedly owed. Our new dentist also questioned the amount of work that was recommended here -- and several of my son's fillings had to be redone because they had fallen out, costing us $750 out of pocket. I'm sharing this so others know to review their paperwork carefully, confirm financing terms, and keep all communication in writing.

Unreliable and unhelpful. Canceled my appointment a few days before after getting babysitterread more

Dr Strickland is thr best dentist I have experienced in my 73 years. He operates the most…read moreprofessional, most calming dental practice with which I have ever interacted. And I see Anna, a dental hygienist, 2-3 times a year for cleaning. She is highly trained in her skilled profession and has not once caused me even a little bit of discomfort. Anna always has a friendly, upbeat personality, and is a pleasure to talk with. I highly recommend Dr Strickland and his professional staff for your family's dental needs. They will take very good care of you!

I am a new patient at Dr. Strickland's dental office first time for dental filling and reviewing…read moreX-ray exam due to many cavities. The front desk, Ginny made sure I was comfortable at the office while waiting for my dental exam. The dental assistance Anna, she did a great job cleaning and rinsing the area of the gums and tooth's for a hour of gum cleaning. Anna explained that I would need gum deep cleaning to prevent any infections deep in the gums pockets. Dr. Strickland advise I should lay off the soda, candies, any junk foods which I will try my best to avoid for future decays of cavities and to the gums. I hope to return back for deep cleaning for the gums, since it not affordable but I hope to return soon when I am ready. Dr. Strickland explained that, it would take time to do every part of the area for cavities repair. At this time, I had a front upper tooth filling done by Dr. Strickland and I am impressed how quick the filling and tooth was look like new. I knew it will be a long journey to have all the cavities check and repair. They was professional and made me comfortable during my visit, always made sure everything is check out the tooth and gum before leaving the dental office. I haven't had a clean gum cleaning in a long time and it certainly felt cleaner. I will return again. Thank you Dr. Strickland, Ginny the front desk, and Anna, and other dental assistance!

Love I!!! I love the professionalism and they are so nice. I hated the dentist until I was treated…read moreby you.

Have been using Nova Dental since I turned 18, consistently great service and personable staff…read more Helped me identify the source of my teeth wearing down, put in onlays, and now I have a normal bite again. Received gingival therapy from Theresa, she worked quickly and sensitively. Even received advice on the best brushes and toothpaste to use for gum health. If you are scared/uncomfortable at the dentist, come to Nova Dental Lake Ridge. It will be about as pleasant as it can be.