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    First Call Limo

    5.0 (3 reviews)
    Open Open 24 hours

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    Concierge Limousine - Merv and me before the party bus fun began! Thanks for driving us crazy ladies around!

    Concierge Limousine

    (14 reviews)

    We used Concierge Limo for our wedding and after the fact, I really wish we would have used a…read moredifferent service. The limo showed up early at my house and loaded me, the bridesmaids, and all our stuff and away we went to the church. Upon entering the limo and opening the champagne, we noticed there was a crushed Busch Light can in one of the glasses and what looked like lipstick and a leftover beverage in several of the provided glasses. Gross. Yuck. So after the ceremony we were to go from Randolph, MA to Easton, MA to do our outdoor pictures. Knowing that daylight was of the essence, we asked the driver to make sure we got there quickly. That definitely didn't happen. Instead, we went the most ass-backwards upside down way through Randolph and Stoughton (down Rt. 138) which added nearly 30 minutes to what should have taken 20 minutes, tops had we gone down Rt. 24 which we requested in the first place. Needless to say, I was pissed and I still am. Since we got virtually no pictures, Hubs and I have to get re-dressed up and try to recreate our wedding pictures. Factored in with the fact the whole situation could have been avoided had we taken the most direct way, I called the company to explain the situation and let them know that we were not happy with the service, let alone the dirty limo. Am I a girl that drinks Busch Light? Absolutely not!! At any rate, the person I spoke to never really apologized and instead blamed our photographer and kept re-emphasizing that "we gave you a free upgrade." While that is true, we did take the free upgrade, any professional driver would know one of the easiest ways from Randolph to Easton is a quick zip down Rt. 24. Three lanes of highway traffic always moves faster than one lane of traffic with stoplights. The red flag should have been the cash-only aspect of this business. Had the limo been booked with a personal check or on a credit card, I would have issued a stop payment so fast, heads would still be spinning. In the end, a refund was offered and although nothing can be done now after the fact, I can't say I will call Concierge again for when I need a limo.

    I was so disappointed with the service offered by this company last weekend. Our driver's name was…read morePam and the entire day was ruined due to the following issues: 1. Pam was a smoker and when we arrived and got into the bus it smelled of cigarettes due to her smoking directly outside. 2. Pam claimed to "take this route all the time" and "know the backroads" which was a complete and blatant lie due to the fact that we left the North shore to go to Gillette Stadium at 12:15 and didn't arrive until 4 hours later. Even allowing for massive traffic, it should have taken no longer than 2 hours to get there. Every "back road shortcut" she took was blocked off by barricades and police officers. 3. Pam literally stopped for a bacon egg and cheese and coffee from dunkin donuts on our time and money. 4. It was on our second "shortcut" that the bus started to smell.... 5. When we complained that the bus started to smell like gas, Pam's response was, "It's fine, open the windows"...no PAM, the bus is about to break. The bus started smoking and broke down on the side of the road at 3:30 PM while we were still a half hour away from the stadium. We waited for a substitute bus and was assured we would be on our way. 6. When the next bus arrived, a man who I believe to be one of the owners got off and explained that this was a 14 person bus with no storage. We had rented a 24 person bus with storage. He told us what was most important was getting us to the concert and that he would send a new bus while we were there....that never happened. 7. We finally arrived at the stadium after 4PM where Pam promptly started smoking again. She then proceeded to complain that we were "talking about her" behind her back. HELLO LADY WE ALL JUST HAD TO WAIT ON THE SIDE OF THE ROAD FOR 30 MINUTES ONLY TO BE SQUISHED INTO A BUS THAT CAN BARELY FIT THE NUMBER OF BODIES WE HAVE NEVER MIND ALL OF OUR COOLERS, FOOD, GRILLS, GAMES, ETC. When all was said and done, we had no choice but to take that bus home since the company never fulfilled their promise to provide us with a new one. The FINALE: When we tried to get a refund or partial refund for this horror of a day, the company said that Pam gave us $200 back in cash and since we couldn't prove that she didn't, they couldn't do much more for us. She lied and screwed us over. This company is complete and utter crap with unreliable employees who lie and steal in order to keep their company going. There are a million other bus companies who will do an amazing job for you (WebbTrans for example), you don't need this aggravation. Thanks, Pam!

    Liberty Coach Limousine Service - "Just A Touch Above First Class"

    Liberty Coach Limousine Service

    (3 reviews)

    We used Liberty Coach for my friend's bachelor party, and had a very negative experience. We…read morereserved a limo for 6 hours to take us bar-hopping. First, the limo was half an hour late. Our dinner reservations were over, and the groom had to wait in the street. I had to call the answering service to find out where or driver was, even though they had my cell phone number. Granted, there was traffic, but this should be something that check before heading out for the night. Second, we had to call 20 minutes in advance of wanting to switch bars. Third, the driver was extremely rude. Normally drivers are friendly and will suggest bars, etc. This guy was gruff, especially on the phone when I had to call him for pick ups etc. I wasn't drunk and I know I wasn't being rude. At the end of the night we all ended up sitting on the ground in front of a pizza place for a substantial amount of time waiting for the driver to show up. Finally, the main officer customer service was equally as rude. When I called to complain about our experience the guy on the phone basically told me why I was wrong on every point. They said they would get back to me after they "investigated" my allegations. No surprise, I haven't heard a word. I have been on a number of "nights on the town" with other limo services, and the experiences were far more positive. The limo side of the night was so bad that is has been a joke ever since. This is my first post, but I felt burned enough by this experience to sign on and speak up. I would not recommend this service to anyone. We definitely didn't get what we paid for.

    Highly recommended - I have been buying gift certificates for airport travel and couldn't be…read morehappier with all aspects of the service. Theresa and Bob are so nice and helpful and accommodating, and the drivers have all been terrific. Really wonderful customer service. Someone gave me a gift certificate a few years ago and my trip to and from the airport was so stress free and relaxing that I decided to give gift certificates too. Theresa, Christmas is coming and I will be calling :-)

    First Call Limo - limos - Updated May 2026

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