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Firma IT Solutions & Services

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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SpringsGeek - Front door to the business

SpringsGeek

(22 reviews)

My ASUS Zenbook is my right hand for the past year. I work on deadlines. Literally while on a…read moreconference call it went to sleep and never woke up. There were no warning symptoms or messages. As luck would have it it was 3 weeks out of warranty. I spent an hour on the phone with the manufacturer 's Tech Support troubleshooting and trying to restart it. I could hear Windows 10 coming back up but couldn't see a thing; not a glimmer, flicker or squiggle of light on the screen. The only physical support/repair offered was via mail to the vendor and then forwarding onto manufacturer for repair in 7-10 business days with an estimated cost of $510 + shipping, handling and insurance. Hell, I could buy a refurbished one for that without the additional hassles. I literally spent part of the night searching for a local repair guy. Called mid-morning, spent 15 minutes talking to Alex about my ill Zenbook and arrived at 2 possibilities and repair costs for each option if needed. I had an appointment for 2 PM and was out of there 45 minutes later for way less than $100 with a clean, WORKING Zenbook and a 60 day warranty. Alex knows his stuff, delivers AWESOME honest, good workmanship at a very reasonable cost without BS or the run around I got from the manufacturer. YES the Yelp reviews steered me to him!

If you value your time and need help with your computer and network, DO NOT call Alex or…read moreSpringsGeek. Stay away!! We scheduled a 9 am home visit for IT work almost one week in advance. I agreed to his price, and he knew what help we needed. Alex was a no-show. I was worried and called a few times. No reply back. I waited for a couple of hours in case there was a good reason and because I had waited several days to get this work done. I even called later in the afternoon to give him a chance to let me know what happened. Several calls into him without the courtesy of a return call. That all happened six days ago, so no excuses at this point. Meanwhile, I lost valuable time. And need to schedule someone legit to come out and help. Someone late who does not offer an apology does not return a call, does not bother to clean up his mess, and wastes your time (and money) is not worthy of your business or consideration. Meanwhile, there are a couple of legit computer experts with professional approaches to helping others and earning their fees. Alex P. from SpringGeek is not one of those people. Call Compu10 or Techno Guy Computer. Anyone but Alex and SpringsGeek. Or even buy a new computer, because it is gotta be better than waiting for Alex to no-show! Stay away from this bush league operator.

Firma IT Solutions & Services - itservices - Updated October 2026

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